TRANSCRIPT Gissele: [00:00:00] Hello, and welcome to the Love and Compassion Podcast with Gissele. We believe that love and compassion have the power to heal our lives and our world. Don’t forget to like and subscribe for more amazing content. And if you’d like to support the podcast, you can go to buymeacoffee.com/loveandcompassion. Gissele: Today, we’re talking about kindness, and we have Cindy Rowe with us, who is a speaker, trainer, and kindness ambassador dedicated to transforming workplace culture through the power of kindness and emotional intelligence. As the founder and CEO of Cindy Rowe LLC and the Be Kind Crew, she helps organizations strengthen employee engagement, resiliency, and trust by creating cultures rooted in compassion and connection. Gissele: Cindy draws from more than 15 years of leadership experience across corporate and entrepreneurial sectors to bridging gap between organizational performance and human wellbeing. She’s also the survival of a traumatic brain injury and [00:01:00] personal loss. Cindy uses her lived experience to illustrate the measurable impact of kindness on wellbeing, retention, and organizational success. Gissele: She’s also the host of the Kindness Advantage Podcast. Please join me in welcoming Cindy. Hi, Cindy. Cindy: Hi. Thank you so much for having me Gissele: Oh, thank you so much for being on the show. I’m so excited to chat with you. I was wondering if you could tell the audience a little bit about how you got started in this work. Cindy: Yeah. So it was about 12 years ago, and like most people, we have, a hard season of life and I was in a very, very dark spot. This moment in time seemed to drag on and on, and couldn’t figure out how to get out of this darkness. And I was seeing a therapist, I was doing all the things and getting out in nature and trying to meditate. Cindy: Still haven’t figured that one out yet. But it wasn’t until I reached out to a friend and just [00:02:00] shared with him, I was like, my life sucks and I really don’t know what to do about it.” What people didn’t see, on the outside I was very happy-go-lucky, put on a smiley face, but they didn’t see what was happening behind closed doors. Cindy: And, my marriage was crumbling and I was working in a very toxic work environment and just, seemed to compound every day. And when I vented to the friend, he suggested I do an act of kindness. And I don’t know about you, but if you ever had a bad day, like that’s not one thing you think about. And I was pretty bitter and I was like, “Why would I do an act of kindness? That seems really stupid.” And he very insistent and he said, when you do something kind for somebody else, it actually takes away from you focusing on your problems.” And I let that sit with me for a little bit. I was very skeptical and I was like, I’ve tried everything, so I might as well give this a try.” [00:03:00] And I did. And it was about three acts of kindness that it took me to feel a slight shift. I started to feel happy, which I hadn’t in a while, I thought, “There’s something to this.” And I was approaching my 40th birthday and I thought, it be great to celebrate such a milestone birthday by doing an act of kindness every day for my birthday month?” Cindy: And so I set out to do an act of kindness every day for my 40th birthday, and it completely transformed my life. and i- in the moment I started just to feel better and I wasn’t dwelling on all the negative things, and I started to be more positive. But what it, that activity did, it built this core value in me kindness that I didn’t have before, and it really helped me for more troubles to come as you mentioned in the [00:04:00] bio, but that I didn’t know it was happening. Cindy: But I started to realize the importance of these small acts of kindness, and they were seriously very small, like writing encouraging notes on sticky notes and them when I did my errands, or buying a scratch-off lottery ticket and taping it to a gas pump, buying flowers and dropping them off at the nursing home, filling the carts at Aldi with quarters. Cindy: Just things that I could do as I was living my life. And, yeah, I went from being that bitter, dark person to, a very positive, happy person within 31 days. And yeah, it– that’s the, the whole moment it started, and it has snowballed ever since, I should say. Gissele: Oh, that’s amazing. That’s so funny. As you were talking, I was remembering a near-death experience story that I had heard, and the woman was… You know how you do the… from their perspective, they do that life review, and one of the things that she had [00:05:00] experienced was that she was shown a small act of kindness she had done for someone else, and she was like, “Out of all the things I’ve done in my life, why would you show me this?” Gissele: And then they show her the fast-forward, and that small act of kindness had such a ripple effect on other people that the person that she had helped was now helping other people, and that had a huge ripple. And so we think the- these acts of kindness are so small and not extraordinary at all. Gissele: We think we have to be the Dalai Lama, but the truth of the matter is all of these things have such a ripple effect, right? Which is extraordinary. Cindy: Yeah. And I’ve, since then I’ve done a lot of researching on kindness, and I have found so many important things that just make those simple kind acts, like you said, the, the ripple effect. one study that shows that one kind act actually has the potential to reach 125 people in just one day. Gissele: Wow! Cindy: you don’t realize that when you’re holding open the door for somebody or saying hello and [00:06:00] smiling. you don’t understand the true impact that it actually has. And when you have that understanding, it literally is life-changing for everybody involved. Gissele: Yeah, for sure. And I also wanna mention that the reverse also has th- the, a ripple effect, right? When we express anger to someone else, and then that anger kind of passes, passes on. It’s almost like I don’t know. It’s like a, a fuse that kinda gets lit. And so when we have a negative experience with someone, that kinda has a ripple effect too. Gissele: So think about the choices that we’re making every day and the impact of those choices, which I think are really critical. I wanted to ask you, ’cause you said that the kindness process prepared you for the next stage of your experience. Can you talk a little bit about that? Cindy: Yeah. So built that core foundation of kindness and I wouldn’t say that I was unkind prior to that. I just don’t think it was really top of mind, a, a priority of mine. And so [00:07:00] having create that 31 days of birthday kindness that core value within me, I started to live differently and show up for people differently. my problems didn’t go away after those 31 days. They were still there, and I just handled them a little bit differently. But the, I think the cool part about kindness is it takes action, right? And you can see something, but if you don’t act upon it, it stays the same, right? Cindy: So I started to notice more opportunities to do kind things for people and for myself. And as I was going through the whole process, I was in a terrible marriage and we ended up, And I was at a, a job I hated. I ended up leaving that job starting my own business, which I still operate today. And then shortly thereafter, I for divorce, or we filed for divorce. It was a [00:08:00] mutual thing. And I had started to go down that slippery slope again, right? And started to feel the heaviness of life, and I remembered the 31 days that I did, and I’m like, ” I can’t do that every month.” Cindy: Let’s be realistic. Cindy: And, but what can I do to keep flexing that kindness muscle, because that’s really what it is, and just keep it top of mind. And so I decided that every Monday I was going to do a Make a Difference Monday. That’s what I call it. And I was gonna be very intentional with my kindness on Mondays, that would be a way that I could continue this newfound superpower of mine in a more reasonable way, right? Cindy: And I say that because I think I did kind things every day, but when you focus and try to be very intentional with kindness, it is different. And so every Monday I was very [00:09:00] focused on I’m gonna do something somebody, in an intentional way, and that has really helped me continue the whole journey of this kind lifestyle, I guess I would say. And As I continued down my story, my path, I didn’t realize what was gonna happen to me. We don’t know what the future ever brings us. And think in that moment, 12 years ago, life was preparing me for what was to come. And, we can always reflect back, right? Gissele: Yeah Cindy: the beauty part of life is the reflection of where you were and how far you’ve come. there was a reason I called that one person and vented to him. We were not close friends. We were we were in the same network marketing company, and we had a lot of common interests. He lived in C- Colorado, I lived in Illinois. So we had never– I’ve never met him in person.[00:10:00] Gissele: Oh, wow Cindy: yeah, I’ve never met him in person, but I felt like he would understand where I was coming from. And for him to give me that advice and then for me to take it, and then take it one step further and do the whole birthday… But he didn’t tell me to do 31 days of kindness. He just told me to do an act of kindness, right? That the pebble that started to roll. And shortly after I got divorced, I was in a in a meeting for one of my business clients, and I was headed to another business client meeting, and I was in a terrible car accident. Cindy: And this woman pulled out in front of me, T-boned me, or I T-boned her going 55, 60 miles an hour, the