The Business of Meetings

Eric Rozenberg
  • 4.9 (18)
  • Management
  • Updated Weekly

If you are an independent business owner in the meeting and event space, this podcast is for you! Your host, Eric Rozenberg has created this show to bring you strategies, tips, and tactics to help your business grow. With more than 20 years in the event industry and planning events for Fortune 100 companies, Eric is prepared to let you in on the insider tactics so you can be successful too!

  1. 3d ago

    333: AI Won't Build Your Business. You Will! with Eric Rozenberg

    Today, Eric explores one of the biggest misconceptions surrounding AI. Stay tuned as he explains why AI will not build your business, and why building a successful business remains entirely your responsibility as an entrepreneur or business owner. Your Vision AI can help you brainstorm, improve your wording, and challenge your thinking, but it cannot define your vision. Only you can decide what kind of company you want to build, what type of freedom you want, and where you want your business to go. Trust As information becomes cheaper, trust becomes more valuable than ever. AI can write proposals, research prospects, and prepare you for meetings, but it cannot build trust, read body language, handle objections, or make someone feel understood. Accountability AI cannot hold you accountable. It can tell you what to do, but it cannot make you do it. It cannot make sales calls, follow up, delegate more, or have uncomfortable conversations. Hard Decisions AI can give you input and help you evaluate your options, but you are the one who must make difficult decisions. Whether you're firing someone, walking away from a client, or making a major investment, leadership requires courage, not computation. Consequences Responsibility can never be outsourced. AI can provide advice, but as a business owner, you are responsible for the decisions you make and the consequences that follow. The Value of AI AI can help you brainstorm, research, create SOPs, write proposals, support your marketing, prepare meetings, role-play sales calls, and accelerate learning. It reduces the value of repetitive work and routine tasks, allowing you to focus on the work only you can do. Summary As AI becomes more capable, your vision, leadership, judgment, relationships, courage, and accountability become even more valuable. Your competitive advantage is not AI—it's how you use it while continuing to lead your business. Connect with Eric Rozenberg On LinkedIn Facebook Instagram Website Listen to The Business of Meetings podcast Subscribe to The Business of Meetings newsletter

  2. Jul 21

    332: Why Great Content Isn't Enough Anymore with Kimberly Hardcastle

    We are excited to welcome entrepreneur Kimberly Hardcastle, another icon in our industry, as today's guest. Kimberly is the Chief Strategist at Freeman and one of the industry's most respected leaders in event marketing and strategy.  Kimberly is a speaker, a writer for the PCMA Convention, and a leader recognized by IAEE with the Educator of the Year and Woman of Achievement awards. Stay tuned for Kimberly's practical insights on leadership, personalization, trust, AI, and the direction the meetings and events industry is headed. Kimberly's Journey Kimberly originally studied Spanish with an emphasis in business, planning to facilitate international trade. After her husband's military career took them to Maine and Scotland, she focused on marketing and eventually joined MDG, a marketing agency specializing in trade shows. When the founder began planning for retirement, Kimberly purchased the business, grew it twentyfold, expanded across the United States and internationally, acquired Tag Digital in the UK, and later became Chief Strategist at Freeman.  Noticing Potential When Kimberly purchased MDG, she saw far more potential than the business had been built to pursue. The agency already had trust and a strong reputation, but she believed it had only scratched the surface. By expanding geographically, broadening its services, and investing in growth, the company scaled far beyond its original size. Relevant Events  The meetings and events industry is changing too quickly to continue operating in default mode. AI, changing attendee expectations, and evolving buying behavior require organizers to question long-held assumptions and continually adapt their events so they remain relevant in the future. The Trade Show Floor  Attendees now complete much of their research before arriving at an event. Instead of discovering companies for the first time, many arrive ready to compare options, ask detailed questions, test products, and determine whether a solution fits their company and timeline. The trade show floor has become a place where buying decisions are more likely to convert. Reaching Attendees  Email remains important, but it should no longer be the primary marketing channel for events. Event organizers need to expand into additional channels, optimize their websites for answer engine optimization, and use tools such as LinkedIn collaborative posts to reach audiences where they are already searching for information. Better Booth Experiences Exhibitors should bring the right mix of people to their booths, including engaging salespeople and knowledgeable subject matter experts. Instead of simply scanning badges for follow-up, you should create hands-on experiences that allow attendees to explore products, ask difficult questions, and build confidence in their decisions. Building Trust  You build trust by showing that you understand the challenges your audience is currently facing. Rather than relying on generic claims about event size or the number of sessions, your messaging should demonstrate that you understand changing regulations, rising costs, shifting customer expectations, and other issues affecting your industry. Authentic Human Interaction As AI-generated content becomes more common, authentic human interaction becomes even more valuable. Live events offer experiences that cannot be replicated at a desk, including human connection, trust, hands-on product demonstrations, spontaneous conversations, and opportunities to learn directly from other attendees and subject matter experts. Personalization  Personalization is no longer about simply using someone's name in an email. By using attendee data responsibly, organizers can recommend sessions, exhibitors, introductions, and experiences that align with each attendee's specific objectives while still allowing room for unexpected discoveries throughout the event. Understanding the Next Generation Millennials and Gen Z are changing how products, companies, and events are discovered. Although they are digital natives, they value face-to-face events because they build confidence, professional relationships, mentoring opportunities, and interpersonal skills that cannot be developed through screens alone. Focus Areas As a business owner, you should focus on the areas where you create the greatest value and surround yourself with people whose strengths complement your own. Putting the right systems, processes, and people in place allows your business to grow without sacrificing quality or client experience. The Future of the Industry Kimberly believes AI will help event professionals accomplish more with fewer resources while creating increasingly personalized event experiences. She feels there is still significant opportunity to keep communities engaged throughout the year rather than limiting engagement to the days when the event takes place. She expects face-to-face events to become even more valuable as AI continues to reshape how people work and communicate. Bio: Kimberly Hardcastle As Chief Strategist at Freeman, Kimberly drives participation, elevates experiences, and future-proofs events for Freeman clients. With a Master of Science in Business Administration, over two decades of industry experience, and a unique ability to shift between analytical and creative thinking, she brings both discipline and imagination to solving complex challenges. Her expertise in event marketing, strategic planning, tactical execution, and organizational design was shaped during her 24-year tenure at mdg, the agency she helped build before eventually selling to Freeman. Kimberly is a CEM faculty member, a Krakoff Leadership Institute alumna, and has been named by IAEE as an Educator of the Year and a Woman of Achievement. She has a monthly column in PCMA's Convene magazine and is a frequent presenter at SISO, PCMA Convening Leaders, Expo! Expo! and Lippman Connects events. She's also the wife of a retired Navy pilot, mom of a recently graduated Horned Frog, Peloton addict, reader, runner and believer in civil rights. Connect with Eric Rozenberg On LinkedIn Facebook Instagram Website Listen to The Business of Meetings podcast Subscribe to The Business of Meetings newsletter Connect with Kimberly Hardcastle On LinkedIn

  3. Jul 14

    331: Optimizing Event Production for Maximum Impact with Mark Mallchok

    We're thrilled to welcome Mark Mallchok, the Principal and Chief Event Strategist at Brella Productions, as today's guest. Mark has extensive experience within our industry. He joins us to share his entrepreneurial journey, explain how his company evolved over the years, and discuss why engagement, human connection, and clear event goals are becoming more important than ever. Stay tuned for more! Events and Storytelling Mark grew up surrounded by theater, production, photography, and technology. Both his parents worked as librarians while also supporting technical theater, audiovisual production, and school events, giving him hands-on experience from an early age. Whether he was holding cameras, shooting football games, working on the yearbook, or teaching photography, he discovered early that he wanted a career built around events and storytelling. Corporate Events  Although Mark originally planned to become an actor, he quickly realized he preferred directing stories rather than performing them. After studying theater and film, he chose corporate video and corporate events because every project was different. Working across different industries, clients, and countries meant he could continue learning and solving new challenges every day. Continued Evolution When Mark and his business partner started their company, they knew they wanted work that was constantly changing rather than repeating the same production every day. Corporate events gave them exactly that. More than 30 years later, they continue evolving with new technologies, different clients, and changing industry needs. Delegating As the business grew, Mark quickly realized they could not continue doing everything themselves. Bringing in specialists for administration, bookkeeping, sales, IT, and other areas allowed them to focus on the work they enjoyed most and did best. Even today, they regularly review what should stay on their plate and what should be delegated. Learning from Mistakes If you never allow people to make mistakes, they never develop the experience needed to become experts. Mark believes people need opportunities to practice, solve problems, and occasionally fail before they can grow. If you keep control of every task yourself, your team never develops, and you remain responsible for everything. Problem Solving Risk mitigation is an important part of event production, but problems will always come up. Mark creates training exercises in which team members step outside their normal roles and handle unexpected situations. He believes personality and strong problem-solving skills are two of the most valuable qualities when hiring people. Peaks and Valleys Every business experiences peaks and valleys. Rather than waiting for business to improve, Mark believes slower periods provide the best opportunity to rethink what your company does particularly well. After COVID, Brella shifted its focus from production services to strategic event optimization, helping clients create events that are more efficient, more economical, and more engaging. Start With the Goal Before discussing venues, production, or logistics, Mark believes you first need to understand what the event is trying to achieve. Too many organizations cannot clearly explain their objectives, making it impossible to measure success. Once the goals are clear, meaningful KPIs can be developed for both the business and the audience. Measuring Outcomes  Mark believes event success should be measured by more than just attendance numbers or satisfaction surveys. Instead, you should evaluate whether people learned something valuable, made meaningful connections, improved their work, and achieved the intended business outcomes. He also tracks efficiencies, cost savings, and planning improvements throughout every project. Human Connection Content remains important, but Mark believes human connection is becoming even more valuable. Many events try to fit too much content into too little time, leaving almost no opportunity for people to talk, reflect, or build relationships. Longer breaks, less crowded agendas, and more opportunities for conversation create a more valuable event experience. AI While AI will continue improving work efficiency, Mark believes it will also increase the value of meeting people face-to-face. As technology makes it harder to know what is real, genuine human interaction becomes even more important. The time AI saves should ultimately allow people to spend more time building relationships, strengthening communities, and connecting. Bio: Mark Mallchok Mark Mallchok, CMM, is the Chief Event Strategist at Brella Productions. A veteran event producer and video director, he has created engaging corporate meeting and event experiences worldwide for notable clients in healthcare, financial services, and manufacturing. He draws on his theatrical and film background to find compelling stories that anchor client projects and support their business and learning goals. He specializes in audience and participant engagement, combining powerful technical tools with rock-solid narrative and performance techniques to deliver unparalleled face-to-face, virtual, and hybrid experiences Connect with Eric Rozenberg On LinkedIn Facebook Instagram Website Listen to The Business of Meetings podcast Subscribe to The Business of Meetings newsletter   Connect with Mark Mallchok On his website LinkedIn Email: mark@brella.com

  4. Jul 7

    330: Meet Eric AI: The Revolutionary Business Mentor for the Meetings Industry

    After years of wondering how to scale his business, Eric is launching Eric AI!  Eric is passionate about coaching and mentoring owners, solopreneurs, and professionals across the meetings and events industry. Eric AI is a business mentor platform built from Eric's experience, methodology, and decision-making process, making his mentoring available 24/7 in 77 languages. Stay tuned as he shares how the platform was created, what sets it apart from other AI tools, and how it asks thoughtful questions, offers guidance, and helps business owners move forward. Eric AI Eric AI allows you to work with Eric 24/7, in 77 languages. Built from Eric's personal knowledge, experience, methodology, and coaching style, it gives you access to his business mentoring whenever you need it. How Eric AI Was Created The platform was developed by uploading everything Eric has written, recorded, and taught throughout his career. It was then refined through an extensive onboarding process that captured how he approaches different situations, the questions he asks, the methodologies he uses, and his communication style. Authentic Human Wisdom Eric explains that the platform is designed to capture and scale authentic human wisdom. Rather than simply generating answers, it is designed to reflect Eric's own voice, methodology, and decision-making process. Finding New Clients If you want to find new clients, focus on building trust and visibility through consistent action. Reconnect with past clients, ask for referrals, and create opportunities to add value rather than relying solely on cold outreach. Be Where Your Clients Are You need to be present where your clients spend their time, both at industry events and in the digital spaces they use. Being visible, credible, and memorable makes it easier for opportunities and introductions to happen. Board Decisions If a board keeps postponing decisions, provide a clear framework that defines the options, the impact of each choice, and the cost of delaying action. Making the consequences of inaction visible helps move discussions forward. Boards should be encouraged to make their decisions by the end of the meeting, even if that decision is "no" or "not now." Setting boundaries helps to avoid endless debates. Asking the Right Questions Eric AI does more than provide answers. It guides you by asking questions that help you think through your own situation and determine the best way forward. Difficult Questions Because your conversations remain confidential, you can ask Eric AI sensitive business or workplace questions you might not want to raise with anyone else. Focus on What You Can Control When work relationships become difficult, concentrate on the things you can influence. Honest, non-confrontational conversations can help rebuild trust while allowing you to better understand the other person's perspective. Connect with Eric Rozenberg On LinkedIn Facebook Instagram Website Listen to The Business of Meetings podcast Subscribe to The Business of Meetings newsletter

  5. Jun 30

    329: From Orphanage to A $231 Million Exit: The Mindset Behind the Journey

    We are delighted to welcome the incredible Dr. Magie Cook as today's guest. Magie's remarkable journey has taken her from growing up in an orphanage in the mountains of Mexico to building one of the fastest-growing fresh salsa companies in the United States. Join us as Magie shares how mindset, perseverance, and taking inspired action helped her overcome adversity, build a nationally distributed business, and create opportunities far beyond what once seemed possible. Magie's Journey Magie Cook was born in Mexico and raised in an orphanage where her parents cared for dozens of children with very limited resources. From a young age, she decided she would not allow her circumstances to define her future. She used a cave she built in the mountains as a place to future cast the life she wanted. Later, she earned a basketball scholarship to study in the United States, overcame homelessness after college, and started her fresh salsa business with just $800. Her company grew from selling homemade salsa locally to supplying major retailers across 38 states before merging with Garden Fresh and ultimately becoming part of a $231 million acquisition by Campbell's. Choosing Hope Choose to focus on possibility rather than remaining trapped by adversity. Magie understands that fear and joy cannot coexist, so what you choose to feed your mind becomes the direction your life will follow. Future Casting Future casting became Magie's daily practice at age six. She believes that repeatedly visualizing yourself achieving your goals helps you recognize opportunities and gives you the confidence to act when they appear. Doing Something Different Magie believes that choosing a different path can reveal opportunities that others might overlook. Rather than following what everyone else was doing, she chose basketball because very few Mexican girls were playing it. She developed unusual practice methods and always sought ways to improve. Believe in Yourself After breaking her collarbone, Magie was told her dreams were over. Instead of accepting that, she constantly reminded herself that something better would come from the setback. Missing the opportunity to play for the Mexican national team, which she considers the best thing that never happened to her, ultimately led to a basketball scholarship that brought her to the United States. Learning English Arriving in the United States without speaking English was one of Magie's greatest challenges. As nobody around her spoke Spanish, she immersed herself in learning English, practiced constantly, and, through determination and repetition, became fluent. Difficult Circumstances After graduating from college, Magie could not find work and became homeless. She lived in her station wagon and later in the woods, yet she never saw herself as defeated. During that period, she continued to seek opportunities and focused on building a better future. Finding Opportunity Magie began making fresh salsa for her friends, just as she used to do in the orphanage. Winning a statewide salsa contest showed her there was genuine demand for her product, and an anonymous businessman gave her $800 to start her company, asking only that she pay it forward someday. That small act of generosity became the foundation of her business. Think Bigger After receiving rejection after rejection from supermarkets, Magie changed her strategy. Instead of calling the smallest stores first, she contacted Whole Foods, even though it felt intimidating. She had a meeting with them that transformed her business, escalating her annual sales from approximately $12,000 to $1.9 million. Staying True Creating something unique and staying committed to your vision can become your greatest competitive advantage. When experts suggested cooking her salsa to prolong its shelf life, Magie chose to stick with her unique, fresh salsa concept. Learning Without mentors or industry experience, Magie relied on research, experimentation, and Google to learn how to build her business. Although she values learning from others, she believes that figuring things out herself allowed her to approach challenges with fresh thinking rather than accepting the limitations others expected. Think Like a CEO As her business expanded, Magie challenged her team members to think like CEOs. Before bringing her a problem, they were asked to think of a solution. If an idea improved the business and made money, the employee received an incentive. Be Ready for Opportunities Landing Whole Foods created an enormous challenge because Magie suddenly needed to increase production from about 250 pounds of salsa to 10,000 pounds. She explains that success can overwhelm you if you are not prepared, so you need to be ready to deliver when opportunities arrive. Purpose-Driven Culture As production expanded, Magie focused on creating a workplace where people knew they were building something meaningful. She inspired employees with a shared vision, encouraged continuous improvement, and built a culture where people felt valued and could contribute ideas regardless of their role. Looking Beyond the Past Many of Magie's first production employees were on work release from prison. They became some of her most dedicated employees. Many people simply need someone to believe in them and offer them an opportunity to prove themselves. Use Contracts and Relationships to Build Trust When banks refused to lend Magie the money she needed to fulfill Whole Foods' first order, she obtained a contract from Whole Foods and used it to borrow the funds from friends. Visualize When business growth slowed, Magie returned to the same future casting techniques she had used throughout her life. She visualized meeting with the world's largest supermarket, and soon afterward, Walmart contacted her. Leading Alongside Her Team As her company expanded, Magie continued working alongside her employees on the production floor. She believes leadership is about supporting your team, understanding the work yourself, and creating an environment where people feel respected and appreciated. New Projects Selling her company allowed Magie to focus on speaking, inspiring others, expanding her foundation, and reaching even more people through new projects, including a feature film based on her life. Finding Purpose Looking back at the activities that made her feel most alive helped Magie recognize that inspiring people through speaking had always been part of who she was. Today, she finds making a lasting impact through inspiration more meaningful than financial success. Bio: Dr. Magie Cook Dr. Magie Cook is a self-made entrepreneur, author, and internationally recognized keynote speaker named one of the Top 80 Speakers in the World (Inspiring Change) by Real Leaders Magazine in 2026. Born in Mexico and raised among 68 children in an orphanage, she came to the United States on a basketball scholarship, survived homelessness, and launched Maggie's All-Natural Fresh Salsas & Dips with just $800 — later selling it alongside Garden Fresh to Campbell's Soup for $231 million. Today, she shares her research-backed 3R Framework with Fortune 100 and 500 audiences, equipping leaders to turn adversity into purpose, build unshakable resilience, and unlock their full potential. Connect with Eric Rozenberg On LinkedIn Facebook Instagram Website Listen to The Business of Meetings podcast Subscribe to The Business of Meetings newsletter Connect with Dr. Magie Cook On her website LinkedIn

  6. Jun 23

    328: The Long Game of Event Entrepreneurship with Bob Vaez

    We are delighted to welcome another icon in our industry as today's guest. Bob Vaez, Founder and CEO of EventMobi, is a true entrepreneur, and his company is widely recognized throughout the events industry. Stay tuned as Bob shares his entrepreneurial journey and the lessons he learned building a business through multiple periods of disruption. He also offers practical advice for business owners looking to compete with larger organizations while creating meaningful experiences for customers and attendees. Bob's Entrepreneurial Journey After studying computer engineering, Bob spent nearly a decade in chip design, including a role at NVIDIA. Although he enjoyed the people and innovation, he wanted to build something of his own. A simple question—why conference information wasn't available on a mobile device—led him to create EventMobi. What began as a side project quickly evolved into an international business serving customers across North America and Europe. Launching EventMobi Bob launched EventMobi during a recession, when organizations were looking for ways to reduce costs, improve attendee experiences, create new sponsorship opportunities, and reduce waste. At the same time, mobile technology and cloud software were gaining momentum. He believes periods of disruption often create opportunities for businesses that solve real problems. Sponsorship Sponsorship has evolved from simple logo placement and brand visibility to more targeted and meaningful engagement. Bob explains that organizers can create greater value by helping sponsors connect with specific audience segments and offering sponsorship opportunities that align with attendees' interests and needs. Shared Experiences Sponsors often bring valuable expertise to an industry. Bob believes organizers can create stronger experiences by involving sponsors in educational content, especially when sponsors and customers connect through real-world experiences. That approach benefits attendees while helping sponsors build credibility and relationships. Relationships Strong business relationships are seldom built on a trade show floor. Bob explains that shared experiences, activities, and informal conversations often foster deeper trust and stronger long-term connections than brief meetings at a trade show booth. Genuine Innovation Many attendees visit exhibitors to learn what's new. They are looking for new ideas, products, services, and approaches to take back to their organizations. Bob encourages exhibitors to focus on showcasing genuine innovation rather than simply increasing visibility. Engaging Events Bob believes engagement increases when attendees become active participants rather than passive listeners. Attendees want more than information. They want opportunities to ask questions, share ideas, participate in discussions, and connect with other people. Face-to-Face Experiences As AI generates more content and information becomes easier to access, live events offer something different: authentic conversations, trusted expertise, and direct interaction with other people. These experiences create stronger memories and greater long-term value for attendees. AI Bob sees AI as an opportunity to reduce administrative work and free up time for more meaningful activities. Instead of spending hours on repetitive tasks, planners can invest more time in working with speakers, sponsors, vendors, and attendees to create better event experiences. Smaller Businesses AI is helping smaller businesses access capabilities that once required large teams. Bob recommends focusing on the specific tasks that consume the most time or create the most frustration. By solving those challenges first, small businesses can operate more efficiently and make better use of their resources. Powerful Small Agencies While larger organizations often rely on established processes, smaller agencies can stand out through their insight, creativity, and perspective. Bob believes that an agency's unique understanding of its clients and its ability to create distinctive experiences can be a powerful competitive advantage. Connect with Eric Rozenberg On LinkedIn Facebook Instagram Website Listen to The Business of Meetings podcast Subscribe to The Business of Meetings newsletter Connect with Bob Vaez On LinkedIn EventMobi

  7. Jun 16

    327: How to Build a Personal Brand that Attracts Clients with Caleb Ralston

    We are delighted to welcome Caleb Ralston as today's guest. Caleb's journey has been remarkable, and he is currently one of the most prominent voices in our industry in building brands and creating content people can actually apply. In 2025, he released a YouTube video that attracted more than 1.1 million views! Stay tuned as Caleb shares what he learned from working with people like Gary Vaynerchuk, Alex Hormozi, and Leila Hormozi, explains his approach to personal branding, and offers practical advice for creators, solopreneurs, and business owners looking to build trust through content. Caleb's Journey Caleb's interest in video started when he was a child, making videos with his sister using his mom's camera. In high school, he volunteered on his church's media team, where he met Sean Cannell, who introduced him to Gary Vaynerchuk's work. After reading Gary's book, Caleb decided to pursue video full-time. He started creating content in the powerlifting and bodybuilding world, worked with top athletes, then joined a software company before eventually moving to New York to work for Gary Vaynerchuk. After several years working across Team Gary, VaynerMedia, and Constellation Brands, he moved to Las Vegas. Shortly after arriving, he began working with Alex and Leila Hormozi to help build their content and personal brands. In November 2024, Caleb launched his own business to help founders build personal brands that optimize for trust. Lessons from Gary Vaynerchuk One of Caleb's biggest lessons from Gary was that empathy and kindness are strengths rather than weaknesses. Gary demonstrated that treating people well can create meaningful impact and lasting relationships. The Cost of High Performance Working with Gary required intense commitment and long hours. Caleb pushed himself extremely hard and eventually learned his limits. While he does not glorify working yourself into the ground, he acknowledges that many of the opportunities he has today came from years of sustained effort, sacrifice, and focused work. Las Vegas After years of working in large organizations, Caleb reached a point where he needed new experiences and different challenges. So, he moved to Las Vegas because he wanted a change of environment and believed new opportunities would emerge. An opportunity soon arose for him to work with Alex and Leila Hormozi. Personal Branding Caleb's approach to personal branding starts with identifying what makes a founder different. Rather than copying successful creators, he focuses on uncovering the unique ways a person thinks, communicates, solves problems, and approaches their work. He believes the strongest personal brands amplify what is already unique rather than imitating someone else's formula. Starting His Own Business Although Caleb had considered starting his own business for years, he waited until the timing felt right. Opportunities began appearing through interviews, content, and industry relationships. Self-Doubt Despite his success, Caleb still experiences self-doubt and frequently questions whether he is the right person for the opportunities presented to him. What has helped him throughout his career is taking action before feeling fully qualified. He believes progress comes from moving forward despite uncertainty rather than waiting until all doubts disappear. Bad Advice Caleb disagrees with the notion of "fake it till you make it." He believes the phrase has encouraged people to exaggerate their expertise, misrepresent themselves, and sell advice without credibility. Instead, he advocates being honest about who you are, gaining real experience, and allowing your work to speak for itself. Caleb's Personal Branding Course After receiving repeated questions about personal branding, Caleb decided to create a comprehensive free course and publish it on YouTube, rather than selling the information behind a paywall. The course significantly exceeded his expectations and reached a much larger audience than he anticipated. Advice for Solopreneurs and Small Business Owners If you are building a personal brand on your own, focus on one primary platform and one secondary platform. Put most of your effort into the primary platform and repurpose content for the second. Choose a publishing schedule that feels realistic rather than overwhelming. Once you establish consistency, you can gradually increase your output over time. Optimize for Trust, Not Virality Caleb believes creators should stop optimizing content for virality and start optimizing for trust. Build content around real problems your audience faces and help them solve their problems. Every time you set an expectation and meet it, you build trust. Consistently doing that creates stronger relationships and better long-term results than chasing views. Show Who You Are People connect with people, not generic content. Caleb encourages creators to show who they really are, including their interests, personality, experiences, and perspectives. The goal is not to appeal to everyone. A strong personal brand attracts the right people while naturally repelling the wrong ones. AI-Generated Content Caleb believes much of today's AI-generated content sounds generic because it draws from the same sources and averages everything toward the middle. Audiences do not want generic advice. They want lessons filtered through your unique experiences, failures, successes, and perspective. Your personal story is what makes your content valuable. Attract the Right Clients A strong personal brand attracts the right people and repels the wrong people. Caleb believes many creators focus only on attracting audiences, but successful brands also create clear boundaries. When you show your real personality and values, you naturally attract clients who are a better fit. Free Resources Caleb encourages people to consume his free content. He recommends watching his six-and-a-half-hour YouTube course, downloading the workbook, completing the exercises, and applying the lessons. Only after acting on his free resources should people consider working with him directly. A Future Dream Although Caleb enjoys building businesses and personal brands, he imagines working hard for many years, reaching his financial goals, and eventually living a quieter life bartending at a small dive bar where he knows the regular customers and enjoys a slower pace. Bio: Caleb Ralston Building Personal Brands that Optimize for Trust, Not Virality Brand executive with 17 years of experience building brands, leading creative teams, and scaling content strategies for some of the most recognized names in business, including Alex Hormozi, Leila Hormozi, and Gary Vaynerchuk. At Acquisition.com, I built an 18-person media team from the ground up. Together, we scaled Alex and Leila's audience from 1.2 million to more than 11.5 million followers, generated over 3 billion impressions in 2024 alone, and drove 70% of the leads for their Scaling Workshop through organic content. Before that, I served as Gary Vaynerchuk's videographer and TikTok Lead. In just three months, we grew his TikTok following from 300,000 to 3.5 million. I also edited his hit series, Trash Talk, helping spread Gary's message about how to get started in business with no money. What I've learned along the way is that building a brand isn't about chasing trends or trying to go viral. It's about creating trust and consistency, scaling your impact, and delivering real results. Whether it's building a team, developing a strategy, or leading a campaign, I'm focused on what moves the needle. What I Believe Your personal brand is your greatest business advantage. It's how you build trust and authority, and unlock new opportunities. Great content starts with understanding your audience. The magic happens when you deliver what they actually care about. Clarity and accountability drive success. Empowering people to own their role is what separates good teams from great ones. What Drives Me Real Impact I'm obsessed with measurable results. Whether it's taking a brand from under-the-radar to top-of-mind or building a team that crushes its goals, I care about outcomes that matter. Building People Up Developing talent and helping others level up are some of the most rewarding parts of what I do. I love giving people the tools and frameworks to thrive. Excellence in Execution I don't settle for "good enough." I set high standards for myself and others because that's what it takes to create exceptional work. Authentic Relationships Business success is about people. Trust, connection, and real value are the foundations of everything I do. Creating Legacy It's about more than today. I want to build systems, teams, and ideas that outlive me—things that redefine how people approach personal branding and content creation. Connect with Eric Rozenberg On LinkedIn Facebook Instagram Website Listen to The Business of Meetings podcast Subscribe to The Business of Meetings newsletter Connect with Caleb Ralston On his website YouTube LinkedIn

  8. Jun 9

    326: Every Seat Matters with Cleo Battle

    Today, we have the great pleasure of speaking with Cleo Battle, the President and CEO of Louisville Tourism and the new Chair of the International Board of MPI! Cleo is an amazing person! He joins us today to share his inspiring journey and dive into what matters most for tourism and why every seat counts. We hope you enjoy listening to today's captivating conversation with Cleo Battle! Cleo Battle Biography: Cleo Battle, a hospitality industry veteran of nearly 35 years, currently serves as President & CEO of Louisville Tourism. Before coming to Louisville, he spent 12 years as Vice President of Sales & Services of the Richmond Convention & Visitors Bureau in Richmond, VA. He held the positions of Director of Sales and Sales Manager at the Richmond CVB. Battle began his hospitality career in the hotel industry by working for Embassy Suites, Holiday Inn, and Sheraton Hotels. Battle is a native of Denver and a graduate of Metropolitan State University in Denver with a bachelor's degree in Hotel/Restaurant Management. He earned his Master's of Business Administration in 1997 from Averett University in Virginia. He is both a Certified Destination Management Executive (CDME) and Certified Association Sales Executive (CASE). Battle's most recent industry recognition includes the Events Industry Council 2020 Social Impact award winner, Business First Louisville's inaugural Power 50 as well as The Courier-Journal's 12 People to Watch in 2021. Battle currently serves on the Meeting Planners International Board of Directors, the Kentucky Derby Museum Board of Directors, the Louisville Sports Commission Executive Board, the LRAA Board, the Kentucky State Fair Board, the Louisville Zoo Foundation Board, the Funds for the Arts Board, and the Board of the Northeast YMCA of Louisville. He is the Past Chair of Destination & Travel Foundation, Destination International Sales & Services Committee, and the Virginia State University Hospitality Department Advisory Board. Cleo's journey Cleo was a college track-and-field athlete. In his third year, he tore a leg muscle. He was still undecided about what he would major in at the time. So he spoke to a school counselor, and she suggested hotel restaurant management. He signed up for the course, started taking classes, and began working as an intern in a hotel. Hotel work came naturally to him, and he worked in many different positions. Then he got hired into the management training program for Promise Hotels, and his career took off! How athletics set Cleo up for success Learning how to run hurdles gave Cleo adaptability and flexibility. He also learned many other skills from athletics that he needed to grow and become successful in his career. A strong team Cleo truly understands the importance of having a strong team! He learned that you cannot do everything by yourself in business and that you are only as good as the people around you. His old boss from Richmond, Virginia, taught him that the key to any successful endeavor lies in hiring well. He used to tell Cleo to hire well, provide good resources, and then get the hell out of the way!  Trust Trust is an essential ingredient for teamwork. People do much better when they work in a professional space where constructive criticism is valued, they can be honest about their thoughts, and they know that their opinions will be respected, regardless of what the leaders ultimately decide. Every seat matters At staff meetings, Cleo always tells his organization's members that every seat matters. He wants them to understand that regardless of whether they are the Director of Sales, a marketing manager, or an administrative assistant, their seat in the organization still matters! Enabling people Whenever there is new subject matter, Cleo enables his team by inviting them to share their thoughts and opinions and offer ideas. Cleo's current position Even though his current position as President and CEO of Louisville Tourism involves a lot of legislative work and more talk about politics than about customers, Cleo still feels it is vital to stay true to the core mission of Louisville Tourism and to bring visitors to the community. MPI Since the first of January, Cleo has been the Chair of MPI and serves on the International Board of Directors. He insists that his team has a growth mindset rather than a recovery mindset. The cost of doing business has changed. Since the pandemic, the cost of doing business has changed. So a lot of work has to be done on the industry brand to help those outside it see its value, what is being done, why it is important, and how the industry impacts people's lives. Getting more people to join the industry Cleo points out that hotels, convention centers, museums and attractions, restaurants, and airports cannot work from home. So the industry will need to figure out the right balance between automated and personal services, going forward. He believes the industry must invest in its brand to make more people aware of why it is such an exciting industry to join. Appreciation and acknowledgment Cleo believes that openly acknowledging his staff members and appreciating their work is the best way to encourage them to provide customers with the best service! Connect with Eric On LinkedIn Facebook Instagram Website Listen to The Business of Meetings podcast Subscribe to The Business of Meetings newsletter Connect with Cleo Battle On LinkedIn Louisville Tourism MPI Books mentioned: Team of Rivals: The Political Genius of Abraham Lincoln by Doris Kearns Goodwin

See All (332)

4.9
out of 5
18 Ratings

About

If you are an independent business owner in the meeting and event space, this podcast is for you! Your host, Eric Rozenberg has created this show to bring you strategies, tips, and tactics to help your business grow. With more than 20 years in the event industry and planning events for Fortune 100 companies, Eric is prepared to let you in on the insider tactics so you can be successful too!

Information