We were originally excited to work with Calmerin for our day of wedding coordinator however we discovered two weeks before our wedding day that what was promised in our original discussion were not going to be delivered. Glendale (Glennie) the owner promised a lead planner and two coordinator assistants and use of a generator in case of power outage. Two weeks before wedding day, we were first told by the assistants that the lead planner would be at our Wedding Rehearsal and TBD for our wedding. Then her assistants told us that she would be at neither event due to over booking. Then the assistants told us that neither of them could be at the wedding rehearsal because of a wedding conflict. Then they told us maybe an assistant Jessica could attend. During all this ambiguity and confusion both assistants admitted that they were only made aware during our phone call two weeks before the wedding that they would be running the show on their own without Glennie. Through all of this back and forth we requested by email and voicemail that Glennie explain what is happening so we can get clarity on what services would be provided. There was no direct response received from Glennie at all even after multiple requests for a quick call back for an explanation of their promised services such as having three people at the wedding to work a complicated flip from ceremony to reception in our backyard, having a generator at hand in case of power outage. None of this would be delivered though promised by the owner. Jessica did her best to provide excuses for the owners non communication starting off with she is over booked, to she is out of state, to she is sick, to she is in the hospital. All this time she was communicating with her assistants despite being possibly all these things but she refused to call us. Also note that her Instagram was actively posting through all of this of the weddings she was currently working. In the meantime we kept getting reminder emails to pay the balance of our invoice due a week before the wedding. That day we did not pay the balance and ended our services and kindly asked for a refund of our deposit. In response we received a curt email from Jessica the assistant that no refund would be provided and she referenced the no refund clause in the contract and sited services they had already provided such as contacting vendors and creating a timeline. Note that their contacting vendors was not needed because it was duplicative of what I had already done also the timeline they created was incorrect and unusable. In addition the Google sheets they used kept referring to a bride and bridal party when we are two grooms getting married. It was tactless, inaccurate, and plain useless what they did.
Regarding her assistants, bless their hearts, my fiancé is a designer and created detailed floor plans, diagrams, and build guides for our coordinators to use to understand how the flip and wedding should be produced. Jessica was lost in these floor plans and did not know how to read a map or understand how to use a legend on a map. She had to rely on the DJ to explain things. When we asked her for questions or comments all we received were meaningless promises to execute without actually demonstrating that they had digested the information. I had to specifically say that "you can promise till the cows come home that you'll look at our plans but if you have no questions or comments that means you haven't done your work. Please study the floor plans and send us your questions ASAP."
Bottom line is that wedding planning is already stressful on the couple but to add a vendor that ghosts you two weeks before the day and over promises but doesn't demonstrate their ability to execute. That is unnecessary stress I would never want on any other wedding couple. Please avoid this company and the people who work here. I do not want anyone to experience the terrible experience we had with them especially less than two weeks before your wedding.
Only one week before the wedding, we moved forward without Calmerin. In the end we worked with the resources that we had and it turned out our flip required the help of 8 people total. That is far more than what Calmerin assumed was needed for the Flip. That was something Calmerin never recognized or expressed concern about. I’d expect that as planners Calmerin could have planned for this but instead they shirked they’re responsibilities, ignored the notes we gave them, and the lead planner Glennie decided to ghost us.
