Hoteliers’ Voice

Ryan Haynes
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Hoteliers’ Voice, hosted by the ever-curious Ryan Haynes, is more than just a podcast; it’s an invitation into the heart of the world’s most beloved hotels. Through warm, candid conversations with hospitality leaders - we peel back the curtain on what it truly takes to deliver for today’s guest. Celebrating the beautiful harmony between modern innovation and the timeless touch of a human hand - from front desk to back of house, discover how tools like AI, PMS and social media aren't just for efficiency - how to empower teams to create those noticeable touches turning simple stays into a lifelong memory. A soulful resource for anyone who believes that hospitality is art of delivering exceptional experiences.

  1. 13h ago

    Hospitality staffing crisis - education and apprenticeships with two young starters

    In this episode, we take an inside look at Redworth Hall Hotel while tackling one of the sector's most pressing challenges: the ongoing staffing crisis in hospitality. We begin with an interview featuring Daniel Rich, General Manager at Redworth Hall, who discusses the rising cost of acquisition, the operational challenges of shorter booking lead times, and what it takes to build long-term careers in hospitality. Building on these insights, we transition into a breakout discussion focused on entry-level roles, finding new recruits, and creating clear career progression paths within the industry. From an educational perspective, Shaun Hope, Principal at Bishop Auckland College, joins us to explore the current landscape of hospitality courses. He shares valuable insights on student engagement, bridging skills gaps, understanding career progression, and the vital role apprenticeships play in developing future talent. We then highlight real-world applications by speaking to two apprentices at Redworth Hall Hotel. Finally, the episode wraps up with a breakout session exploring how hoteliers can actively engage with educational institutions, build rewarding hospitality careers, share proven successes, and position the industry as a true career of choice.

    Hospitality staffing crisis - education and apprenticeships with two young starters

  2. 4d ago

    Tourist Tax challenge, Staycation summer at South Yorkshire roundtable roadshow

    As the hospitality sector adapts to changing economic realities, hoteliers are weighing the long-term impact of local tourist taxes against the evolving demands of domestic travelers. In this episode, we unpack the risk of tourist level while capturing value in the modern staycation market. Hoteliers in South Yorkshire share their views. We begin with an interview with Dan Wilson, Regional GM at Vine Hotels, who breaks down the staycation outlook for 2026, the challenge of maintaining profitability amidst rising operational costs, the imperative of nurturing hospitality careers, and his perspective on local holiday taxes. Building on these operational realities, Paul Wells from Studio Moren delivers a sponsor session on "Staycation Nation – Repositioning Your Value," exploring what makes an experience-led destination, how curating unique guest journeys can extend length of stay to drive revenue, and how hoteliers can unlock their most overlooked physical assets. Shifting to regional growth, Emma France from Marketing Sheffield shares key destination data, the campaigns driving new visitor traffic, the city's unique selling points, and how local hoteliers can directly tap into DMO initiatives to boost business. Finally, the episode wraps up with an energetic breakout discussion featuring hoteliers sharing their candid, unfiltered views on the true impact of the tourist tax across the industry

    Tourist Tax challenge, Staycation summer at South Yorkshire roundtable roadshow

  3. Oct 23

    Real cost cutting advice from hotels - saving over £2,000 a month

    In this episode, we unpack real-world examples of hotels taking direct action. Discover how Redworth Hall Hotel & Spa generates 86% of its electricity on-site through combined heat and power while using wood pellets for hot water. We also dive into voco Sheffield’s story, where a £50,000 monthly electricity bill prompted an energy assessment that caught excessive water flow rates, putting them on track to save nearly £400,000 next year simply by optimizing facility operations. With margins under pressure across the industry, hoteliers are proving that reducing environmental impact and boosting the bottom line are often two sides of the same coin. Tune in as we discuss why cutting emissions starts with identifying operational waste, how upfront investments pay off, and why profitability and sustainability no longer need to be competing priorities.

    Real cost cutting advice from hotels - saving over £2,000 a month

  4. Oct 19

    A perception hospitality consultants are abstract and expensive - Pete Hurley - WellSeasoned

    In this episode, we sit down with Pete Hurley, founder of Well-Seasoned, to dive deep into the changing landscape of recruitment in the hospitality industry. Traditional hiring methods aren't always enough to keep up with dynamic operational demands. Pete shares key insights on how hotel leaders can identify the exact skills and expertise needed to hit their strategic goals - and why it’s time to look beyond standard full-time positions for key strategic roles that may not justify the time We explore how leveraging consultants, fractionals, and freelance professionals can give forward-thinking hospitality businesses the agility they need to thrive.

    A perception hospitality consultants are abstract and expensive - Pete Hurley - WellSeasoned

  5. Oct 12

    The dangers of overpromotion in hospitality - Richard Morris, Hospitality Staffing UK

    In this episode, we sit down with Richard Morris, founder of Hospitality Staffing UK, who brings over two decades of recruitment experience in the hotel and stadia sectors. With the hospitality landscape undergoing significant changes, standard hiring methods are under pressure. Richard dives into what it really takes to build a successful career in hospitality, the unvarnished realities of job relocations, and why premature overpromotions can backfire on both hoteliers and the properties they manage. He also shares why recruiters themselves are feeling the strain in today's market and offers practical ways hotels can rethink their approach to hiring top-tier management, sales, and revenue talent.

    The dangers of overpromotion in hospitality - Richard Morris, Hospitality Staffing UK

  6. Oct 1

    You have to work and prove to others you can do the job - Marsela Loulai, Mercure Kenwood Hall Hotel & Spa

    Is hospitality just a stepping stone, or can it be a lifelong, fulfilling career? In this episode, we sit down with Marsela Loulai, Hotel Manager at Mercure Kenwood Hall Hotel & Spa, for an insightful, practical conversation on the future of talent in the hospitality industry. Drawing from her personal career journey—spanning past milestones, current leadership challenges, and future ambitions—Marsela shares her direct experience with modern people management and hiring in today's competitive landscape. Together, we explore how leaders can rewrite the industry narrative to transform hospitality from a temporary stint into a rewarding, long-term profession. Plus, Marsela gives us an insider’s look at Kenwood Hall—a historic 4-star country house hotel set in 12 acres of tranquil parkland near Sheffield city centre. She breaks down their target guest profile, marketing focus, tailored event packages, and the distinct advantages of combining boutique charm with the global reach of the Mercure brand. Key Highlights & TakeawaysCareer Trajectory: Marsela’s personal journey and how early experiences shaped her modern leadership style.The Hiring Reality: Honest insights into modern recruitment, retention, and managing diverse teams in today’s market.From Job to Career: Actionable strategies for hospitality leaders to foster long-term career growth and employee loyalty.Behind the Scenes at Kenwood Hall: Understanding their target guests, custom event offerings, and marketing focus.The Brand Advantage: Balancing the local character of a Sheffield landmark with the global strength and support of Mercure.

    You have to work and prove to others you can do the job - Marsela Loulai, Mercure Kenwood Hall Hotel & Spa

  7. Sep 7

    The risks of Impulse & Flash Sales with Jon Siberry

    Discounting gets heads in beds, but does it drive profitable growth? Does it deliver the right type of guests? What are the risks? In this episode, we sit down with Jon Siberry, Revenue Consultant for Z Hotels and Sarova Hotels, to uncover the real impact of flash sales and impulse buying in today’s hotel landscape. Jon breaks down what actually drives results versus what simply erodes your Average Daily Rate (ADR). Whether you're looking to fill sudden distressed inventory or test new market segments, this conversation provides a practical roadmap for executing flash campaigns without diluting your brand. In this episode, we discuss: What Works vs. What Doesn't: The exact conditions under which a flash campaign succeeds, and the common pitfalls that burn revenue.Impact on Rates & ADR: How to structure deep discounts without destroying your rate integrity or anchor pricing.The "Impulse" Guest Profile: Who actually books these deals, their lead times, and how their behavior differs from direct bookers.Ancillary Spend & RevPAR: Does a discounted rate lead to lower overall spend, or can on-property upselling make up the difference?Reviewing Performance: Key metrics beyond occupancy to evaluate whether a campaign was genuinely incremental or just cannibalized direct bookings.

    The risks of Impulse & Flash Sales with Jon Siberry

  8. Aug 31

    What is the AI Hospitality Alliance

    In this episode, founder and director Ira Vouk explains the role of the AI Hospitality Alliance (AIHA), an independent organisation driving the responsible, collaborative adoption of artificial intelligence in the hospitality industry. Cendyn's Chief Customer Officer, Luke Markesky explains why they are a member and why it is an important approach to AI development. What we cover : Mission & Operations: Addressing shared challenges, establishing standards, and defining the alliance's core focus areas.Risks, Concerns & Strategy: Navigating AI adoption, key concerns facing tech vendors, and managing risk and data privacy.Partnership & Governance: Who holds the industry accountable as AI continues to evolve. For further details visit www.joinAIHA.com.

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About

Hoteliers’ Voice, hosted by the ever-curious Ryan Haynes, is more than just a podcast; it’s an invitation into the heart of the world’s most beloved hotels. Through warm, candid conversations with hospitality leaders - we peel back the curtain on what it truly takes to deliver for today’s guest. Celebrating the beautiful harmony between modern innovation and the timeless touch of a human hand - from front desk to back of house, discover how tools like AI, PMS and social media aren't just for efficiency - how to empower teams to create those noticeable touches turning simple stays into a lifelong memory. A soulful resource for anyone who believes that hospitality is art of delivering exceptional experiences.

Information

  • Creator
    Ryan Haynes
  • Years Active
    2020 - 2026
  • Episodes
    288
  • Rating
    Clean
  • Copyright
    © Ryan Haynes
  • Show Website
    Hoteliers’ Voice

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