The Service Transformation Podcast

Noventum Service Management

Welcome to the Service Transformation Centre, profit and growth through service We are excited to announce the launch of Noventum's new innovative Service Transformation podcast series. Each episode will provide you with critical insights and service best practices from industry leaders that can be implemented in organisations worldwide.

  1. 04/11/2025

    Is Customer Experience the Hidden Driver of Growth?

    Join Stephen Hodson, Associate Consultant at Noventum, in a compelling conversation with Hilbrand Rustema, Managing Director at Noventum, as they explore the powerful role of Customer Experience (CX) in driving business success. In this insightful discussion, Hilbrand shares his deep expertise on the key factors shaping CX today—highlighting the biggest challenges, the most effective solutions, and emerging trends you need to know. Together, they delve into how a strong customer experience strategy can: Drive customer loyalty and revenue growth Reduce operational costs Provide a lasting competitive advantage Enhance employee satisfaction and promote a culture of continuous improvement Stephen frames customer experience as the North Star for sustainable, long-term growth—and after this conversation, you might too.

  2. 10/03/2024

    Key challenges for service businesses migrating to SAP S/4HANA

    Many manufacturing companies currently using SAP ECC as their ERP system are planning or already in the process of migrating to S/4HANA. While this transition presents significant opportunities for the service business, it also introduces challenges that both service and IT organizations must be prepared to address. Join Krijn Verdaasdonk from Ideo, experts in SAP service solution implementation, and Annick Perry from Noventum Service Management, specialists in service business consulting, for an insightful webinar.

  3. 09/10/2024

    Are you prepared for the future of customer experience and digital transformation?

    In this podcast, Sarang Sambare from Syncron, Melanie Abt from Aquant, Johannes Parensen from GMS Development, and Annick Perry from Noventum discuss how AI is revolutionising the service industry. They explore the biggest opportunities for combining digital tools with service to enhance customer experiences, highlight potential challenges that could negatively affect the customer journey, and share how they are currently helping clients optimise their service strategies through digital solutions. Join the Service Business Forum for more insights! Upcoming 2024 forums: Rethinking the Customer Service Journey with Digital – September 26-27, Düsseldorf Digital as a Growth Catalyst in Service – November 21-22, Frankfurt

  4. 08/14/2024

    How to improve the customer experience with digital

    In this podcast, Syncron, Aquant, and GMS Development discussed how AI can help companies elevate their service business. They explored where the biggest opportunities lie in combining digital and service for the benefit of customers, identified areas that might negatively impact the customer journey, and shared how they are currently helping clients optimise their customer service journey through digital solutions.

  5. 08/05/2024

    Boosting service efficiency

    Listen or watch as we explore how aligning your team’s capabilities with the top 20% of your workforce can reduce service costs by up to 22%. Using a combination of documentation, historical data, and tribal knowledge ensures efficiency and productivity when using AI. If every employee had the knowledge and skills to perform at the same level as the top 20% of the workforce, service costs could be reduced by up to 22%. These are some key conclusions of our latest podcast episode with Melanie Abt, VP Sales EMEA for Aquant, and Annick Perry, Partner at Noventum Consulting, during which they explored the transformative power of AI in Service Management. Stay updated with our latest videos on YouTube! Interested in seeing more of our content? Make sure to hit the subscribe button to stay in the loop.

  6. 03/28/2024

    Engaging People in a world of skills shortages

    How skills shortages are affecting manufactuers' service organisations.With the demand for skilled professionals soaring, recruiters encounter challenges in locating suitable candidates. Hindering the search include the emergence of new skills, rapid industry changes, increased reliance on technological tools like digitalization, and the departure of older generations from the workforce, leaving a gap that the younger generation is ill-prepared to fulfil due to lack of experience. Additionally, evolving employee expectations such as enhanced work-life balance, the option to work remotely, improved methods for performance evaluation, flexibility, etc, further complicate this issue.As manufacturer offering services, skills shortages may be adversely impacting service delivery. So how do you quickly adapt to this challenge? How can you better collaborate with your recruiting department to optimise traditional recruitment practices, and design a more pragmatic approach to ensure the happiness of your talent, and to contribute to a more meaningful career path for your staff?

    Engaging People in a world of skills shortages

  7. 03/26/2021

    Future of service in packaging industry

    During this podcast, Max and Hilbrand discuss how mega trends are affecting the packaging industry and what the impact on European and emerging markets is. Key trends influencing the future of the service business in this sector are also examined, including

  8. 03/09/2021

    The 5 Most Common Servitization Fumble‪s‬

    The 5 Most Common Servitization Fumble‪s‬

    The 5 Most Common Servitization Fumble‪s‬
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Welcome to the Service Transformation Centre, profit and growth through service We are excited to announce the launch of Noventum's new innovative Service Transformation podcast series. Each episode will provide you with critical insights and service best practices from industry leaders that can be implemented in organisations worldwide.

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