Marketplace Risk Platform Podcast

Marketplace Risk
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Marketplace Risk Platform Podcast

Podcast by Marketplace Risk

  1. Bridging the Technical Knowledge Gap in the Field of Trust & Safety

    08/21/2024

    Bridging the Technical Knowledge Gap in the Field of Trust & Safety

    In the latest episode of the Platform Podcast, Alexios Mantzarlis, Director of the newly created Security, Trust and Safety Initiative at Cornell Tech (SETS) discusses his motivation for joining Cornell Tech to build a program that bridges the technical knowledge gap in the field of trust and safety. The initiative aims to reduce online harms through innovative clinics and to engage deeply with practitioners and decision-makers in digital safety. Alexios also shares his background in trust and safety, including his significant contributions at Google and his role in the International Fact-Checking Network. Don't miss this insightful conversation on the future of trust and safety in the digital age.

    23 min
  2. AI-Driven Trust & Safety: How CX Leaders Navigate Risks and Enhance Customer Experience

    08/15/2024

    AI-Driven Trust & Safety: How CX Leaders Navigate Risks and Enhance Customer Experience

    In this episode of the Platform Podcast, Cotera Founder Ibby Syed and Paige Zachs, Head of Operations and Customer at Coterie, explore the intersection of AI and customer experience (CX) in trust & safety. They discuss how CX leaders are leveraging AI-powered tools to enhance customer safety, manage brand risks, and streamline workflows - emphasizing the critical role of CX leaders acting as the "CEO of the customer." The discussion also covers potential pitfalls of mismanaged AI and the importance of robust processes and real-time analytics in safeguarding brand reputation. You'll get insights into the future of AI in CX and advice for leaders navigating this evolving landscape.

    35 min
  3. Metrics to Mental Health: Tackling Trust & Safety's Challenges

    08/07/2024

    Metrics to Mental Health: Tackling Trust & Safety's Challenges

    Measuring the impact of trust & safety initiatives is more and more crucial to securing funding and demonstrating value for them. But how do you go about that? And, what happens when you are unsuccessful? Often, it takes a toll on professionals' mental health, which is already adversely impacted by the day-to-day responsibilities that come with the territory. On this episode, trust & safety product guru Heather Grunkemeier joins to talk about her advice for developing metrics for trust & safety initiatives while looking out for your mental health.

    29 min
  4. Navigating Law Enforcement Response and Engagement

    08/01/2024

    Navigating Law Enforcement Response and Engagement

    In this episode, we sit down with Kristin Kupiec, Associate Manager of Community Response at DoorDash, to explore the intricate dynamics between platforms and law enforcement. This conversation dives deep into the proactive and reactive measures platforms can take when interacting with law enforcement agencies. Kristin shares her extensive experience and offers practical advice on how can effectively manage these critical relationships.

    31 min
  5. Trust & Safety's Evolution and Impact

    06/21/2024

    Trust & Safety's Evolution and Impact

    Once merely an afterthought, trust & safety has quickly evolved from a peripheral function to become one of the most critical and central functions in technology today - and for good reason. The trust & safety discipline has assumed the responsibility of keeping the internet safe, and trust & safety professionals are on the front line of this seemingly insurmountable task. On this episode, Sujata Mukherjee, Head of Global Research for Trust & Safety at Google, discusses the evolution of trust & safety as a function, discipline, profession, industry and ecosystem. She also talks about how trust & safety's importance fits into a platforms growth strategy and more!

    28 min
  6. AI's Impact on Fraud

    05/30/2024

    AI's Impact on Fraud

    AI's Impact on Fraud by Marketplace Risk

    30 min
  7. Product Counsel's Role in Marketplace Development

    05/23/2024

    Product Counsel's Role in Marketplace Development

    For marketplace startups and early-stage tech platforms, lawyers can often seem out of reach due to resource constraints. But, there are significant risks when developing your product that good counsel can help you avoid - and the results will save you exponentially down the road. Join Alex Kroeger in this episode of the Platform Podcast as she discusses how platforms can successfully leverage product counsel as they grow!

    17 min
  8. Getting St*ff Done - Why Lean is Best

    04/25/2024

    Getting St*ff Done - Why Lean is Best

    All too often platforms focus on VC investment to drive hyper-growth, which usually leads to bloated organizations (and in recent times, layoffs). But what if platforms focused on running a lean organization, with more utility players who could function as 'jacks-and-jills-of-all-trades?' The result would create a solid foundation that enables growth, but also stability and flexibility. In this episode, Clutch VP of Marketplace Strategy Ryan Stevens talks about bootstrapping a company to growth, while achieving great metrics and a culture based on lean principles.

    28 min
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Podcast by Marketplace Risk

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