Tenant Experience Network (TEN)

HILO
  • 5.0 (1)
  • Business

The Tenant Experience Network (TEN) features leading commercial real estate (CRE) professionals in conversation with host David Abrams, Co-founder & CEO of HILO. David and his guests cut through the ever-evolving, and sometimes polarizing opinions around the future of the workplace, and what it means for the importance of buildings and tenant experience. From hybrid solutions to newly imagined spaces and amenities, TEN covers the latest thinking and insights on all things property and tech from people in the trenches: building owners, property managers, tenants and leading Proptech founders.

  1. 1d ago

    What makes the office worth the commute with Lachlan MacQuarrie | SVP Business Development & Customer Success | Canderel

    In this episode, host David Abrams is in conversation with Lachlan MacQuarrie, SVP Business Development & Customer Success at Canderel, for a conversation about how commercial real estate is evolving and why the future of office will be shaped as much by people and service as it is by buildings and technology. Drawing on a career that spans acquisitions, development, asset management, property management, and technology, Lachlan shares his perspective on how the purpose of office has changed. Today, the office is less about where work happens and more about where connections are built, culture is reinforced, and innovation comes to life. We also explore why hospitality is an operating philosophy, how operators can measure the impact of tenant experience, the expanding role of property management, and why technology's greatest opportunity may be to remove friction and empower people to do their best work. Finally, we discuss the priorities that will define the next generation of successful organizations: differentiated customer experiences, talent development, and technologies that better serve both employees and customers. If you're interested in where commercial real estate is headed and what it will take to create more connected, customer-centric workplaces, this episode is for you. Subscribe to TEN so you never miss an episode of the Tenant Experience Network.

    What makes the office worth the commute with Lachlan MacQuarrie | SVP Business Development & Customer Success | Canderel

  2. Apr 7

    From distressed assets to destination offices with Nick Bakish | Partner | Group RMC

    In this episode, host David Abrams is in conversation with Nick Bakish, Partner at Group RMC, for a conversation that spans the full arc of modern commercial real estate, from distressed assets and creative capital strategy to the rising imperative of hospitality-driven tenant experience. Nick shares how the hybrid work era is reshaping office demand, why spec suites and flex spaces have become essential tools, and how urban cores are increasingly favoring mixed-use, experience-first environments over the traditional long-term suburban lease. We also dig into what it really means to bring hospitality into commercial real estate — not as a nice-to-have, but as a table-stakes differentiator — and how owners are now using proprietary technology, real-time data, and consistent branding across their portfolios to measure and improve the tenant experience at scale. If you're thinking about the future of office and what it takes to attract and keep tenants in a world where experience is the product, this episode is for you. Subscribe to TEN so you never miss an episode of the Tenant Experience Network.

    From distressed assets to destination offices with Nick Bakish | Partner | Group RMC

  3. Mar 9

    How office buildings must compete on experience with Raka Josan | President & CEO | Josan Properties

    In this episode, host David Abrams is in conversation with Raka Josan, President & CEO of Josan Properties, for a candid conversation about what’s changing in building operations—and what great property management looks like when experience becomes the differentiator. Raka shares his path from growing up in a family real estate business to building his leadership foundation through development and time at Brookfield, before returning to Edmonton to help grow Josan Properties. We talk about how the expectations of tenants have shifted from “the building works” to “the building feels right”—and why elements like lobby atmosphere, coffee, art, service, and community now play a much bigger role in whether people actually want to come in. We also get into what tenants are prioritizing today—especially amenities, health and wellbeing, and the growing importance of safety and security—and how operators can make hospitality more real, even outside the top tier of Class A towers. Raka makes a strong case for the human touch as the core of tenant experience, and explains why the property manager has become the building’s most important ambassador. On the technology side, we dig into where proptech is helping—communication, access, parking, engagement—and where the industry still has work to do: creating a more unified, end-to-end experience that reduces friction instead of sending tenants to a stack of separate apps. And near the end, Raka lays out a few priorities he believes will keep buildings competitive in the years ahead, including the idea of a true concierge-style service, the role of technology in supporting that service model, and why lobbies should evolve into more active, welcoming “touchdown” spaces—not just corridors people rush through. If you’re thinking about how to build stronger tenant relationships, improve retention, and make your buildings feel more like destinations, this episode is for you. Subscribe to TEN so you never miss an episode of the Tenant Experience Network.

    How office buildings must compete on experience with Raka Josan | President & CEO | Josan Properties

  4. Feb 4

    Creating office destinations outside city centers with Faron Brazis | Tenant Engagement Manager | Hobbs Brook Real Estate

    In this episode, host David Abrams is in conversation with Faron Brazis, Tenant Engagement Manager at Hobbs Brook Real Estate. Faron shares her journey into tenant engagement and how the role continues to evolve as the workplace changes. She brings a unique background spanning politics, customer service, and event planning, which has shaped her people-first approach to creating meaningful workplace experiences. We discuss how suburban office environments are adapting to meet changing tenant expectations, the growing role of hospitality in commercial real estate, and why human connection remains essential even as technology becomes more embedded in buildings. Faron shares insights on data integration challenges, sustainability initiatives, and how offices are becoming destinations rather than just places to work. She also explains how suburban office spaces are adapting to provide city-like conveniences for today’s tenants. Continue listening for a conversation about where tenant engagement is headed and how authenticity, hospitality, and creativity are shaping the future of the workplace. Subscribe to TEN so you never miss an episode of the Tenant Experience Network.

  5. Jan 12

    TEN Season 6 Highlights

    On season 6 of the TEN podcast, host David Abrams connected with some exceptional leaders in commercial real estate who are at the forefront of innovation, technology, and delivering a hospitality-inspired customer experience to the workplace. Have a listen to some of our favorite clips.We are grateful to all the incredible CRE professionals who have shared their insights, perspectives and expertise through all 87 episodes of TEN. As always, a big thank you to all of our guests for sharing their brilliance!Subscribe to TEN so you never miss an episode of the Tenant Experience Network.

    TEN Season 6 Highlights

  6. 12/05/2025

    Creating value & enhancing tenant experience with Jonathan Bennett | President | AmTrustRE

    In this episode, host David Abrams is in conversation with Jonathan Bennett, President of AmTrustRE to share his non-traditional career journey from English major and technology investment banker to real estate leader. Jonathan reflects on how his entrepreneurial mindset and “buy what you know” philosophy shaped his approach to transforming AmTrustRE’s real estate strategy and building a dynamic management team focused on asset performance and tenant engagement.We discuss how Jonathan is helping redefine what success looks like in today’s office market, the importance of differentiating buildings through thoughtful design and curated amenities, and how technology and AI are creating new opportunities to enhance the tenant experience. Jonathan also shares how authentic relationships, innovation, and adaptability continue to guide his leadership as the industry evolves.Join us for a thoughtful and inspiring conversation about resilience, reinvention, and the future of commercial real estate.Subscribe to TEN so you never miss an episode of the Tenant Experience Network.

    Creating value & enhancing tenant experience with Jonathan Bennett | President | AmTrustRE

  7. 10/29/2025

    Where heritage meets hospitality: Reimagining CRE with Craig Deitelzweig | President & CEO | Marx Realty

    In this episode, host David Abrams is in conversation with Craig Deitelzweig, President & CEO at Marx Realty to share his journey from lawyer to CEO and how his passion for repositioning assets has shaped his approach to integrating hospitality into commercial real estate. Craig reflects on the importance of tenacity, thinking differently, and keeping promises, and why creating inspiring and authentic workspaces is key to tenant engagement and satisfaction. We discuss how unique design elements, personalized service, and a welcoming atmosphere can drive retention and expansion, the role of technology in delivering seamless and secure digital experiences for tenants, and the importance of offering hospitality across all building classes, not just Class A. Craig also shares insights into modernizing older buildings, adding distinctive amenities, and preserving heritage while meeting evolving tenant needs. Listen in for valuable lessons and ideas to elevate your tenant experience strategy. Subscribe to TEN so you never miss an episode of the Tenant Experience Network.

    Where heritage meets hospitality: Reimagining CRE with Craig Deitelzweig | President & CEO | Marx Realty

  8. 09/16/2025

    From CRE broker to PropTech founder with Matt Giffune | Co-founder | Occupier

    In this episode, host David Abrams is in conversation with Matt Giffune, Co-founder at Occupier, author, and podcast host to share his journey from commercial real estate practitioner to PropTech entrepreneur. Matt reflects on how Occupier has grown from a transaction management platform to a comprehensive lease management solution, and how the company adapted during COVID-19 to serve a wider range of clients. We discuss the value of industry experience in building PropTech, the evolution of office work in a hybrid era, and why quality and flexibility are now critical to attracting and retaining talent. Matt also shares his perspective on how technology can enhance tenant experience, the challenges and opportunities facing PropTech today, and the growing potential of AI in the industry. Subscribe to TEN so you never miss an episode of the Tenant Experience Network.

    From CRE broker to PropTech founder with Matt Giffune | Co-founder | Occupier
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The Tenant Experience Network (TEN) features leading commercial real estate (CRE) professionals in conversation with host David Abrams, Co-founder & CEO of HILO. David and his guests cut through the ever-evolving, and sometimes polarizing opinions around the future of the workplace, and what it means for the importance of buildings and tenant experience. From hybrid solutions to newly imagined spaces and amenities, TEN covers the latest thinking and insights on all things property and tech from people in the trenches: building owners, property managers, tenants and leading Proptech founders.

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