In this episode of the Healthcare Plus Podcast, Quint Studer talks with Christine Schuster, Craig Nesta, and Michael Tracy from Emerson Health about a simple idea with big impact: build your own leadership pipeline and protect it, even in lean years. They walk through Emerson’s end-to-end approach: paid summer internships embedded in real operating units, a structured mentoring lattice (direct manager, peer “buddy,” senior leader), and a one-year administrative fellowship that moves emerging leaders from classroom theory to hands-on management and, often, into first-role leadership. You’ll also hear how partnerships and a clear values stance keep the organization nimble while developing people who share its mission. What you’ll learn: How Emerson structures paid internships (mid-May to mid-August), embeds students in practices, and supports them with a manager + buddy + senior mentor model.What its one-year administrative fellowship includes (early operational ownership, standards and accountability, and coached “reps” before promotion). Why Emerson protects development dollars during budget pressure and how that stance ties directly to performance and culture.Practical tactics for recruiting nationally and creating visible on-ramps from intern, to fellow, to first leadership role.How partnerships (e.g., regional systems and specialty providers) complement the internal pipeline to keep the organization agile.Smart, repeatable, and ROI-minded, this conversation is a playbook for any system serious about growing leaders who fit the culture and stay. Christine Schuster, RN, MBA, President and Chief Executive Officer, Emerson Health Christine (Chris) Schuster has served as Emerson Health’s president and CEO for two decades, following CEO roles at Quincy Medical Center and Athol Memorial Hospital and earlier service as COO for Tenet’s Saint Vincent Healthcare (Extended Care Division). She serves on multiple regional health and business boards and advisory groups and has been recognized by Boston Magazine among the “Most Influential Bostonians,” along with honors from the Boston Chamber, Massachusetts Health Council, and ACHE. Chris holds an MBA (with honors) from the University of Chicago Booth School of Business and a BS in Nursing from Boston University. Craig Nesta, JD, MBA, MS, Vice President, Emerson Practice Associates; Administrative Fellowship Director Craig Nesta oversees Emerson Health’s physician practice enterprise and directs the system’s Administrative Fellowship Program, leading national recruitment, placement, and mentoring. He brings 25+ years in healthcare administration, with prior faculty roles at Boston University School of Public Health and Stonehill College. A longtime accreditation leader, he served the Commission on Accreditation of Healthcare Management Education—including as chair of the Accreditation Council—and is a past board member of AUPHA. Craig is a fellow of ACHE, HFMA, and MGMA. Michael (Mike) Tracy, Administrative Director, Emerson Health Mike Tracy leads multi-service-line operations at Emerson Health. A Boston College graduate with an MHA from Virginia Commonwealth University, he began at Emerson as a summer intern, returned for a yearlong Administrative Fellowship, and advanced through roles including Practice Manager and Senior Practice Manager to his current post. An active member of HFMA’s MA/RI Chapter, Mike serves on the chapter’s board and has chaired the New to Healthcare Leadership Conference planning committee.
