The Novalé Podcast

Novalé Bathrooms & Kitchens

This is ’The Novalé Podcast’, where we explore the world of bathroom, kitchen and laundry renovations. Join host Ben and guests as they discuss various topics aimed at elevating the industry and improving the quality of people’s homes.

  1. 07/31/2025

    17: Getting to Know Novalé's Site Managers

    Meet 3 of Novalé's Site Managers (Marc, Sam & Andrew) who deliver our customers' dream bathrooms, kitchens and laundries. Every Novalé renovation has a dedicated Site Manager assigned. They ensure that the job is running smoothly and on schedule whilst doing a lot of work behind the scenes to keep sites clean, trades organised and customers at ease during the process. Simply put, a Novalé renovation would not be possible without Site Managers like Marc, Sam and Andrew. Tune in to learn more about their stories, why they joined Novalé and what set it apart from the rest. ⏱ Timestamps: 00:00 Intro 01:41 Andrew's bio 02:01 Working for celebrities on super yachts 02:36 Making furniture 03:56 Andrew joining Novalé 05:31 Sam's background in Kitchens 06:32 Sam joining Novalé 06:45 Novalé's rigorous interview process 07:45 Marc joining Novalé from the start 08:08 Working for Suncorp Bank 08:31 Working with Steve as a tiler 09:53 Is 22 a good age to start a trade? 11:11 Still being on the tools as a site manager 12:06 What set Novalé apart from the rest 12:39 Why Sam joined Novalé 13:57 Why Andrew joined Novalé 15:11 Other renovator stories from our customers 16:09 Renovating with Novalé vs. neighbour's renovator 17:57 Ensuring quality through steady workload 19:56 Why Site Managers like using Buildertrend 21:28 How easy it is for customers to use Buildertrend 22:22 How Novalé does site protection 24:11 How proper site protection & cleaning keeps customers at ease 25:19 Why Site Managers like keeping sites clean 27:01 Marc's customer story 28:24 Tips for future customers 29:27 Practical Completion and handover 32:11 Andrew's funny story 33:18 Sam's Tim Tam story

    35 min
  2. 06/07/2025

    14: How Novalé Makes Renovations Stress Free with Kristian Jones

    Kristian, Head of Project Delivery at Novalé joins Ben to explain how we make Renovations Stress Free for our customers. With over 20 years in the construction industry, as well as plenty of years in Novalé, Kristian is an expert on this topic and currently shapes the process we currently employ today. So if you're wondering why so many of our customers in our reviews mention how stress-free our process is, look no further! Chapters: 1. Kristian's background and how he started working for Novalé 2. Why learning a trade is a future proof career 3. Tips on getting off the tools and becoming a Site/Project Manager 4. F1 Car in the Garage - Why we expanded into Kitchens 5. Why waterproofing properly is essential in bathrooms 6. What is PVC waterproofing and why Novalé uses it with paint-on waterproofing 7. Tips for people starting a renovation 8. When does a Project Manager gets involved in the renovation? 9. Risks and unforeseen issues and how Novalé mitigates for this 10. How long does a Bathroom renovation typically take? 11. Novalé handover process and post project care 12. Doing multiple renovations at once vs. one after another 13. Renovating a Kitchen vs. a Bathroom 14. Buildertrend and why our team and customers love it 15. How Novalé chooses new talent 16. Kristian won the first ever Drippy award for Leadership 17. Bathroom reno - what would Kristian splurge on and save on? 18. Funny construction story with Kristian

    53 min

About

This is ’The Novalé Podcast’, where we explore the world of bathroom, kitchen and laundry renovations. Join host Ben and guests as they discuss various topics aimed at elevating the industry and improving the quality of people’s homes.