HFS PODCASTS

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HFS PODCASTS extract a real and unfiltered view of business operations and the world today and in the future. Watch or listen now, in order to be updated with the latest insights from senior HFS analysts and enterprise leaders.

  1. 18h ago

    Unfiltered Stories | HFS & HCLTech: You can't monetize AI without domain ontologies

    In this episode of HFS Unfiltered, HFS’ Ashish Chaturvedi and Hridika Biswas are joined by Nagaraj Sastry, SVP and Global Head of Data and AI for Digital Business Services at HCLTech, to explore a critical enterprise AI paradox: organizations are gaining faster insights and efficiencies from data and AI, but only a small percentage are translating those investments into new revenue and meaningful transformation. The conversation explores why infrastructure-led modernization alone isn’t enough and how strong data governance, domain ontologies, contextualized intelligence, agentic AI, and operating model redesign can help enterprises move from AI experimentation to measurable business value. Nagaraj also shares how HCLTech is approaching this shift through its data and AI capabilities and industry-specific solutions. What you’ll hear: Why faster insights aren’t necessarily translating into new revenue How domain ontologies and trusted data foundations can unlock AI value Why process and operating model redesign are essential for scaling agentic AI What separates enterprises monetizing AI from those still treating it primarily as infrastructure Learn more about the 2026 HFS Horizons: Data Modernization and AI report, which evaluates 40 service providers across the data modernization and AI value chain, here: https://www.hfsresearch.com/research/hfs-horizons-data-modernization-and-ai-2026 #DataModernization #EnterpriseAI #AgenticAI #DataGovernance #DomainOntology #AIMonetization #HCLTech #HFSResearch #DataAndAI #DigitalTransformation

  2. 1d ago

    HFS GCC Videocast | FIS: Leading AI transformation and rebuilding the GCC workforce

    In this episode of HFS GCC Advantage, Ramkumar Narayanan, EVP, Enterprise AI and Data Platforms, and Head of FIS India and the Philippines, shares how FIS is turning its GCC into a strategic engine for AI, platform innovation, and business growth. The conversation explores how a mature GCC can move beyond execution to ownership, create enterprise value, and help shape the future of work in a regulated financial services environment. Ramkumar also explains why AI transformation and workforce resilience must advance together, and how India and the Philippines centers are becoming central to FIS’s long-term growth strategy. What you’ll hear: How FIS serves the banking, payments, and capital markets ecosystemWhy India and the Philippines are strategic GCC centers for FISHow the organization is shifting from application-centric work to platform-centric AIWhy reusable AI foundations help reduce rework and duplicationHow governance is being embedded into code for scale and complianceWhy AI investments must begin with real business problemsHow GCCs can move from execution to enterprise outcome ownershipWhy workforce resilience must advance alongside AI transformationHow GCCs can unlock workflow intelligence to support AI redesignWhat leaders should do to stay aligned with the shifting company strategyKey takeaways: GCCs create more value when they own outcomes, not just tasksPlatform-first AI is more scalable than one-off experimentsGovernance built into code helps regulated enterprises move faster with confidenceAI transformation and workforce transformation must happen togetherGCCs hold unique workflow knowledge that can shape enterprise AIMature GCCs should align closely with the CEO and company priorities To know more about HFS on Global Capability Centers (GCCs), visit us here: https://www.hfsresearch.com/global-capability-centers-gccs/ We recently launched our GCC Pulse Report, “Ownership is the next imperative for India’s GCCs to become generative enterprises.” Read more here: https://www.hfsresearch.com/research/indias-gcc-pulse-index/

  3. 3d ago

    HFS GCC Advantage | Building a GCC that connects data, business, and outcomes

    Join Achyuta Ghosh and Dr. Rajesh Puneyani, Vice President and Site Leader at Kenvue Solutions, for a sharp conversation on how GCCs are evolving from delivery hubs into connected enterprise engines. Rajesh shares how Kenvue built its India center with business impact at the core, why data became the first major capability, and how the team is using technology to improve on-shelf availability, recover lost sales, and support growth across the enterprise. What you'll hear: Why Kenvue GCC was designed from day one as a digital-first, data-driven, business-tech partner rather than a cost center.How the India center helps connect consumers, brands, supply chain, data, and technology to drive real enterprise outcomes. Key takeaways: Why is data the foundation for creating connected enterprise outcomes, especially in a consumer healthcare business with a deep product legacy.How Kenvue used data and technology to build an on-shelf availability solution that helps recover lost sales and improve market performance.Why the next phase of GCC value will come from leadership upskilling in data and AI, not just from adopting tools.How business problems and technology solutions need to be married closely to avoid building in the wrong direction.Why forward-deployed engineers and business proximity will matter more as GCCs become more outcome-led.What separates operational hubs from true growth engines: proactiveness, solution thinking, and the ability to identify problems before headquarters does.Why the most successful GCCs will combine operational excellence with the confidence to shape the enterprise roadmap. To know more about HFS on Global Capability Centers (GCCs), visit us here: https://www.hfsresearch.com/global-capability-centers-gccs/ We recently launched our GCC Pulse Report, "Ownership is the next imperative for India's GCCs to become generative enterprises." Read more here: https://www.hfsresearch.com/research/indias-gcc-pulse-index/

  4. Sep 8

    Unfiltered Stories | The new economics of healthcare providers in the AI era

    In this episode of HFS Unfiltered, Rohan Kulkarni, Executive Research Leader for Healthcare and Life Sciences at HFS Research, joins Titus Leo, SVP of Sagility Provider Solutions, to discuss the HFS Horizons HCP Provider Services 2026 study and explore how healthcare providers can respond to growing financial pressure, rising costs, and changing reimbursement models. What you’ll hear: Why traditional healthcare operating and reimbursement models are becoming unsustainable Three bold ideas: direct-to-employer capitation, smarter self-pay strategies, and AI-enabled proactive care Why healthcare services are shifting from FTE-based to outcome-based models How clinical RCM, agentic AI, and patient engagement can improve financial and operational performance How Sagility is advancing these capabilities through Synchrony, AI/GenAI, and Birch AI Key takeaways: Providers need new revenue and care models to build resilience amid continued margin pressure. AI can move healthcare from reactive treatment toward proactive disease prevention and management. Outcome-based partnerships will increasingly require service providers to deliver measurable business and clinical impact. The convergence of services-as-software, RCM, and agentic AI is creating new opportunities to transform healthcare operations. Learn more about the associated reports here: HFS Horizons: HCP Service Providers, 2026 - https://www.hfsresearch.com/research/hfs-horizons-hcp-service-providers-2026/Point of View: Financial duress will be the forcing function for purposeful AI in US healthcare - https://www.hfsresearch.com/research/financial-duress-us-healthcare/Point of View: The patient is the new payer, and self-pay must anchor the provider’s survival - https://www.hfsresearch.com/research/patient-payer-self-pay-survival/ #Healthcare #RevenueCycle #RCM #ValueBasedCare #HealthcareAI #AgenticAI #PatientEngagement #Sagility #HFSResearch #HealthcareProviders

  5. Sep 3

    HFS GCC Videocast | How Lightcast India is building GCC value beyond delivery

    In this episode of HFS GCC Advantage, we speak with Saraswathi Ramachandra, MD & Country Head at Lightcast India, about how GCCs are evolving from delivery centers into hubs for product, engineering, and business outcomes. She shares how Lightcast turns labor market data into actionable intelligence and how India is playing a central role in building global capabilities. What you’ll hear: How Lightcast uses labor market intelligence to understand skills and workforce trendsWhy the India GCC is moving from delivery to deeper engineering and product ownershipHow data, AI, and taxonomy power Lightcast’s platform and insightsWhat it takes for GCCs to move closer to revenue, customers, and market outcomes Key takeaways: Skills intelligence is becoming essential for enterprises, academia, and governmentsGCCs create more value when they own outcomes, not just tasksIndia can be a strategic hub for AI, data, and product innovationThe future of GCCs is defined by business impact, customer success, and measurable results To know more about HFS on Global Capability Centers (GCCs), visit us here: https://www.hfsresearch.com/global-capability-centers-gccs/ We recently launched our GCC Pulse Report, "Ownership is the next imperative for India's GCCs to become generative enterprises." Read more here: https://www.hfsresearch.com/rIndia’s/indias-gcc-pulse-index/

  6. Sep 1

    Unfiltered Stories | HFS & iOPEX: Stop billing for effort, start pricing on outcomes

    In this episode of HFS Unfiltered Stories, Saurabh Gupta, President of HFS Research, speaks with Manohar Atreya, Chief Operating Officer of iOPEX, about turning Services-as-Software™ from concept into reality and why outcome-led, AI-driven delivery requires moving beyond traditional FTE and effort-based models. Manohar shares how iOPEX embeds intelligence into business workflows across revenue and service operations, with real-world examples spanning advertising, cybersecurity, telecom, and field services. They also explore why enterprises remain stuck in AI pilot purgatory, how to address data, process, technology, and talent debt, and why successful AI transformation starts with the right business case rather than large-scale modernization. The conversation closes on the growing opportunity for outcome-based models, AI orchestration, and services delivered as intellectual property, and why Services-as-Software represents a new model for enterprises and providers to learn to buy and sell. Read the associated HFS Challengers’ Code report, “Scaling enterprise AI requires an always-on intelligence layer: The iOPEX model,” here: https://www.hfsresearch.com/research/scaling-enterprise-ai-requires-an-always-on-intelligence-layer-the-iopex-model/#ServicesAsSoftware #AgenticAI #EnterpriseAI #OutcomeBasedPricing #AIOrchestration #iOPEX #HFSResearch #DigitalTransformation

  7. Aug 31

    HFS GCC Videocast | AI-Powered healthcare GCCs: From cost to impact

    Most GCCs still focus on scale and cost. Evernorth Health Services is doing something different.  In this episode, Prashanthi Bodugam, Head of Evernorth Health Services India, shares how her team has transformed a fast-growing GCC from a traditional shared services model into an AI-first strategic hub in under two years. It’s a practical look at how healthcare GCCs can move past cost arbitrage and start driving real enterprise value. Prashanthi dives into what it takes to reimagine workforce skills, build responsible governance, and embed AI into core outcomes such as claim processing and patient care. Her point is direct: AI works best when it amplifies human expertise rather than replaces it, and the next frontier for GCCs is deep integration of AI into enterprise workflows. With over 20 years of leading GCCs and shaping Cigna’s India operations, Prashanthi offers a blueprint for quickly scaling innovation without sacrificing trust or compliance. If you’re a healthcare leader, CTO, or CFO trying to unlock real AI value in a regulated industry, this one is worth your time. What you’ll hear: Why healthcare GCCs are moving beyond cost savingsHow Evernorth is transforming in under two yearsWhy AI literacy and responsible governance matterReal AI use cases in claims processing and patient careHow to build an AI-first culture without losing human oversight Key takeaways: GCCs can create strategic value beyond execution and scaleAI works best when paired with human oversight and governancePractical use cases like claims automation deliver real impactWorkforce upskilling is essential for AI adoptionHealthcare leaders must balance innovation, Trust, and compliance To know more about HFS on Global Capability Centers (GCCs), visit us here: https://www.hfsresearch.com/global-capability-centers-gccs/ We recently launched our GCC Pulse Report, “Ownership is the next imperative for India’s GCCs to become generative enterprises.” Read more here: https://www.hfsresearch.com/research/indias-gcc-pulse-index/

  8. Aug 27

    Unfiltered Stories | HFS & EY: S/4HANA transformations are business programs, not tech migrations

    In this episode of HFS Unfiltered, Hansa Iyengar, Practice Leader at HFS Research, speaks with David McQueen, EY's Global SAP Consulting Managing Partner & Global Consulting Executive Committee Member, about what separates a technically successful SAP S/4HANA migration from a transformation that delivers real business value. The discussion follows EY's recognition in Horizon 3 of the HFS SAP S/4HANA Transformation Services Horizons. David explains why successful ERP transformation depends on three fundamentals: clean, well-governed data, deep process expertise, and strong, business-led change management. While AI is accelerating ERP programs, it amplifies the importance of these foundations rather than replacing them. The conversation also explores outcome-based transformation, including EY’s "phase zero" approach and the Transformation Realized platform, which helps define value up front and align commercial models with measurable business outcomes. David argues that future success depends on shared accountability between clients and systems integrators. They conclude by discussing the need for stronger business ownership, cross-functional collaboration, and better governance throughout transformation programs. David’s key takeaway is clear: SAP transformations succeed when they’re treated as business initiatives supported by technology, not technology projects alone. Learn more about the 2026 HFS Horizons: SAP S/4HANA Transformation Services covering 25 global service providers: https://www.hfsresearch.com/research/hfs-horizons-sap-s-4hana-transformation-services-2026/ #SAP #S4HANA #ERP #DigitalTransformation #EnterpriseAI #OutcomeBasedPricing #ChangeManagement #EY #HFSResearch #BusinessTransformation

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HFS PODCASTS extract a real and unfiltered view of business operations and the world today and in the future. Watch or listen now, in order to be updated with the latest insights from senior HFS analysts and enterprise leaders.

Information

  • Creator
    HFS
  • Years Active
    2020 - 2026
  • Episodes
    357
  • Rating
    Clean
  • Copyright
    © HFS
  • Show Website
    HFS PODCASTS