It's the Bottom Line that Matters Podcast

Jennifer Glass
  • 5.0 (4)
  • Business
  • Updated Weekly

The "It's the Bottom Line that Matters" podcast is all about providing entrepreneurs and seasoned business executives with actionable nuggets that can be used to immediately help grow their business. Ideas ranging from marketing solutions to strategy, finance, and more. Jennifer Glass and Patricia Reszetylo share their combined years in business, knowledge, and skills to help small businesses thrive because it's the bottom line that matters!

  1. Jun 2

    Hyper-Local Positioning: Why Local Businesses Can Outperform National Chains with Google Business Profiles

    This week on Its The Bottom Line that Matters, cohosts Jennifer R Glass and Patricia Reszetylo dive into why small businesses with hyper-local focus are outmaneuvering even the big national brands. Together, they explore: How building a rich, active Google Business Profile can beat a national chain’s budget every time Practical ways local owners can connect authentically with their neighborhood and show up for their unique community The must-do steps for managing reviews so your local reputation works for you—not against you It’s a conversation that opens the door to new possibilities, reframes what’s truly smart to pursue, and breaks away from the tired advice you’ve heard before. The payoff? Practical insights that could make your business and your life easier, more profitable, and more enjoyable. Want to check out more about the review management tool Jennifer mentions? Go to RecommendStation About your hosts: As the lead host of the podcast, Jennifer R Glass is dedicated to equipping business owners with actionable strategies to bolster their success, particularly in the realm of hyper-local marketing. With a keen focus on systems, compliance, and leveraging digital tools like Google Business Profiles, she advocates for thoroughness and clarity in business processes. Jennifer also develops resources and review management platforms that support local businesses in enhancing their visibility and reputation. Her story is one of helping others standardize their operations and adopt best practices to maximize their impact in their communities.Patricia Reszetylo brings a wealth of experience from the fields of coaching, consulting, and marketing. Currently in the process of launching a local restaurant and marketing services business, she draws insight not just from her professional background but also from her direct engagement with the evolving needs of small businesses. Her hands-on approach and commitment to understanding community dynamics help her identify unique strategies that give independent businesses an edge over national chains. On the podcast, she shares practical knowledge and personal anecdotes, emphasizing the value of authenticity and systematic organization for local success. Keywords: local businesses, local positioning, Google Business Profile, Google reviews, GBP page, local restaurant marketing, independent business strategy, community engagement, business profile optimization, services listing, products listing, business hours, special accommodations, accessibility, LGBTQ friendly business, business profile posts, team photos, product photos, service photos, profile updates, contact information accuracy, phone number consistency, NAP information, address consistency, website consistency, review management, responding to reviews, review regulations, systematization, standard operating procedures

    20 min

  2. May 26

    Outgrowing Your Business: Navigating Ambition, Guilt, and Finding the Right Room for Success

    This week on It's The Bottom Line that Matters, cohosts Jennifer Glass and Patricia Reszetylo dive into what it really means to outgrow the room you’re in—whether that’s your business, your role, or your circle. Together, they explore: Recognizing ambition guilt and burnout signals—those subtle (and not-so-subtle) feelings that tell you you’re ready for more. Practical strategies for navigating the mental and emotional ceilings that cap your growth, like impostor syndrome and loyalty traps. Real-life stories of spotting and handling business bottlenecks, outgrowing coaches and teams, and how to pivot bravely without burning bridges. If you’ve ever felt trapped by your own success or stuck in a support system that no longer serves you, this episode reveals why moving on isn’t selfish—it’s wise. The hosts challenge the “suck it up” mentality and show how reevaluation, support systems, and new business models can offer real pathways to freedom and fulfillment. This conversation stands out because it blends honest personal narrative with actionable business tactics for anyone who wants to grow—without apology. “If you’re tired of the grind and ready to win back your time, subscribe now — and join us each week for smarter strategies.” Speaker Bios:Jennifer Glass and Patricia Reszetylo are the dynamic cohosts of It's The Bottom Line that Matters. With collective decades of experience in entrepreneurship and business leadership, their storylines weave together firsthand struggles and breakthroughs—whether it’s Jennifer’s deep dives into systems, or Patricia’s unapologetic talk about outgrowing stale situations. Each brings a commitment to empowering business owners to escape overwhelm, find balance, and scale their impact with confidence. Keywords: outgrowing the room, business growth, ambition, imposter syndrome, personal development, business scaling, entrepreneurship, mental health support, business coaching, reevaluation, sunk costs, business model, identity, support system, hiring staff, team roles, loyalty, frustration, bottleneck, business owner, staff management, burnout, business transition, business strategy, employee roles, outsourcing, finding direction, changing business model, independent contractors, business success

    21 min

  3. May 19

    Measuring the Impact of Procrastination on Success and Productivity

    In this episode of It's The Bottom Line that Matters, Jennifer Glass and Patricia Reszetylo dive into the topic of procrastination—exploring its roles in both business and everyday life. The conversation unpacks whether procrastination is always harmful or if it sometimes serves a necessary purpose, like providing space for creativity and critical thinking. Real-life stories, workplace examples, and statistics highlight the true costs of delay, from lost productivity to missed opportunities. The hosts debate when procrastination becomes “time theft” and when it’s an essential part of the creative process. They also discuss strategies for overcoming unhelpful procrastination and finding the balance between taking action and allowing for thoughtful pauses. Highlights include: Personal examples of procrastination and their outcomes Quantifying the real cost of procrastination in business The importance of understanding the reason behind delays How creative “thinking time” can be misinterpreted as wasted time Practical tips to turn procrastination into productivity Whether you struggle with chronic delay or wonder if your daydreaming is actually helping your work, this discussion offers valuable insights for anyone looking to get things done without sacrificing creativity. Listen in and discover why, sometimes, it’s the pause that makes the progress. About the hosts: Jennifer Glass, serving as the lead host on "It's The Bottom Line that Matters" podcast, brings a wealth of experience in both creative and business environments. She openly shares her personal journey with procrastination, describing her work on multiple novels and the challenges of switching focus between projects as her mind works to find clarity. Drawing from her corporate background in marketing, Jennifer recounts collaborating with colleagues in a fishbowl office environment, highlighting the importance of conversations to spark creativity and problem-solving. With thoughtful insights, she explores the nuanced impact of procrastination—distinguishing between negative avoidance and the positive need for mental space to generate ideas. Her approach combines practical business acumen with a deep understanding of creative processes, making her voice both relatable and authoritative on workplace dynamics.Patricia Reszetylo shares candid reflections as co-host, drawing from her own challenges with procrastination, whether it's lingering in bed on days without appointments or navigating complex business relationships. With experience as both a client and a collaborator, she discusses working with a coach on a book-writing project—highlighting how indecision and shifting priorities can cause delays. Patricia also delves into business operations, recounting situations involving staff management and bartered services, offering a nuanced perspective on the cost of lost productivity. An artist at heart, she affirms the necessity of allowing the mind to wander for creative breakthroughs, referencing stories from famed advertising professionals and drawing parallels to personal interactions that unlock inspiration. Her stories fuel thoughtful discussions on the boundary between procrastination and productive reflection, providing listeners with relatable scenarios and actionable insights.Keywords: procrastination, business productivity, personal productivity, procrastination cost, employee procrastination, creative process, business planning, marketing plan, investor deck, bartering, accountability, time management, work habits, work performance, coaching, book writing, client relationships, affiliate marketing, workplace distractions, creative thinking, corporate culture, work-life balance, workplace communication, brainstorming, clearing your head, task prioritization, overcoming procrastination, Eat That Frog, Brian Tracy, workplace efficiency

    27 min

  4. May 12

    How Documented Processes Drive Growth: Insights from Adi Klevit

    In this episode of It's the Bottom Line That Matters, hosts Jennifer Glass and Patricia Reszetylo are joined by renowned business systems expert Adi Klavit, founder of Business Success Consulting Group, for an in-depth conversation about the critical role systems and Standard Operating Procedures (SOPs) play in business growth and efficiency. With over 30 years of experience in process improvement and management consulting, Adi Klavit shares her journey from industrial engineering to building a specialized consultancy that helps organizations of all sizes document, optimize, and implement effective processes. Tune in to hear practical strategies on how to leverage SOPs for knowledge transfer, automation, and scalability—whether you’re a solopreneur, managing a team, or leading a growing enterprise. Key highlights include: The importance of tailoring SOPs to fit your unique business culture How to use SOPs for delegating tasks and ensuring consistent results The role of automation—and what to watch out for when things go wrong Using KPIs to measure and continuously improve your procedures The vital mindset shift needed to embrace systems for greater freedom and creativity Plus, Adi Klavit offers actionable tips for getting started with systems and shares where to find free resources and her ebook to help you on your documentation journey. If you want to move your business forward and increase your bottom line by working smarter—not harder—this episode is for you! Jennifer Glass is the host of "It's the Bottom Line That Matters" podcast. She is passionate about guiding business owners and listeners to success by sharing practical strategies and best practices. Throughout her career, Jennifer Glass has stressed the importance of systems for businesses of all sizes, emphasizing tools and approaches that make growth possible whether working with employees, virtual assistants, or as a solopreneur. Her thoughtful questions on the podcast reflect her deep experience and commitment to helping entrepreneurs streamline operations and achieve their goals. Adi Klevit is the founder and leader of Business Success Consulting Group. With over 30 years of experience as a trained industrial engineer and management consultant, she has worked both in large international firms and directly with clients, managing companies and building two of her own. Her journey began with a focus on process improvement and grew when she noticed a significant demand for documenting business procedures. By helping companies create custom, adaptable SOPs, Adi has established herself as a leading expert in optimizing efficiency and systematizing business growth. She also hosts "System Simplified," a podcast dedicated to showcasing the power of systems in entrepreneurship and scaling. Patricia Reszetylo is a co-host of the podcast, bringing a wealth of experience and relatable stories to every episode. With a background that spans practical business management and personal experience, Patricia Reszetylo illustrates key lessons about systems with engaging anecdotes—such as her story about the loss of informal procedures when a key figure retires, highlighting the need for documented knowledge transfer. Her thoughtful engagement and curiosity help guide insightful conversations that resonate with other business owners facing similar challenges. Connect with Adi by going to https://bizsuccesscg.com/ or on LinkedIn Keywords: systems, SOPs, standard operating procedures, process documentation, business efficiency, knowledge transfer, automation, ROI, return on investment, process improvement, process optimization, business consulting, scalability, delegation, virtual assistants, freelancers, branding, email signature, service level agreement, disaster procedures, knowledge extraction, technical writers, team management, corporate processes, process consistency, AI tools, ChatGPT, key performance indicators, KPIs, solopreneur, process compliance

    30 min

  5. May 5

    Rewiring Your Identity to Grow Into the Business You Envision

    In this episode of "It's The Bottom Line that Matters," hosts Jennifer Glass and Patricia Reszetylo dive deep into the process of rewiring your identity as you grow into the business you aspire to build. Both share candid insights from their own entrepreneurial journeys: Jennifer Glass discusses her shift from working with smaller businesses to serving clients in the $5-100 million range, while Patricia Reszetylo explores balancing two radically different ventures—a lead management business and a new restaurant project. Together, they unpack: How to consciously reshape your mindset and professional identity to match your vision The importance of tailoring your messaging and presence (like updating your LinkedIn profile) for your target audience Strategies for managing multiple ventures and identifying your true business priorities Practical tips for networking when you wear many hats The power of stewardship, systems, and affirmations to support growth Listeners are encouraged to note their key takeaways and actions as they grow into their next business chapter. Whether you’re a concurrent entrepreneur or refining your focus for bigger opportunities, this episode offers actionable guidance for transforming your mindset and business strategies for lasting success. About your hosts: Jennifer Glass is a dynamic entrepreneur whose journey began in the payment processing and credit card industry. Over time, she expanded her work into web hosting, marketing, and eventually became a respected business coach. Her passion lies in helping companies grow their bottom line, and she has continuously shifted her focus to work with increasingly larger businesses. As she transitions from coaching smaller enterprises to consulting with firms in the $5 to $100 million range, Jennifer Glass emphasizes the importance of rewiring business identity and adapting strategies for success. She shares insights not just from her own evolution, but also from engaging with her co-host and audience, encouraging others to thoughtfully plan, take action, and embrace growth. Patricia Reszetylo is an entrepreneurial spirit whose lens is firmly rooted in community-oriented ventures. She juggles multiple projects, including a lead management business focused on stewardship and client relationships, as well as launching a new local restaurant with a chef partner. Patricia Reszetylo faces challenges—such as physical limitations and navigating remote partnerships—but her strategic approach allows her to balance responsibilities and envision systems that foster sustainable growth. Above all, she champions stewardship in business, believing that sincere care for clients and processes leads to better business outcomes. Her story is one of adaptability, creativity, and continual learning. Keywords: business growth, rewiring identity, entrepreneurship, business transition, client base, community oriented business, lead management, business stewardship, follow-up with leads, business model, restaurant startup, MVP (minimal viable product), strategic planning, marketing strategy, business automation, business partnerships, physical limitations in business, chef challenges, business coaching, payment processing, web hosting, business strategy, avatar targeting, LinkedIn profile optimization, networking strategies, conversational strategy, identity shifting, business mindset, affirmation practices, stewardship responsibility, business systems

    24 min

  6. Apr 28

    Funnels vs Relationships: Adapting Sales Strategies for 2026 and Beyond

    In this engaging episode of "It's The Bottom Line that Matters," Jennifer Glass and Patricia Reszetylo dive deep into the world of funnels—both transactional and relationship-driven. Whether you’re building your own funnel or using a popular system, you’ll gain clarity on what a funnel actually is, how each step works, and which approach fits your business goals. Discover: The fundamental distinctions between sales funnels and relationship funnels Real-world examples of funnel strategies (including insights from Jennifer Glass's own systems) How buyer habits and technology shifts (like AI) are changing what works in 2026 versus years past The anatomy of a successful funnel—from lead magnets and tripwires to nurture sequences and brand ambassadors Common pitfalls and what might be "broken" in today's funnel landscape Why funnels are not dead, whether online or offline—contrarian marketing, infomercials, and even timeshare presentations are all part of the funnel story If you want actionable insight to help you design funnels that work for modern buyers and create lasting customer relationships, this episode will help you connect the dots. Tune in and learn why, truly, it’s the bottom line that matters! Speaker Bios:Jennifer Glass and Patricia Reszetylo are the dynamic trio behind Its The Bottom Line that Matters. Drawing from decades of business strategy, marketing, and operational leadership, these cohosts bring real-world experience and actionable insights to every episode. Whether breaking down the latest business tech or demystifying growth strategies, they keep the conversation practical, relatable, and focused on what truly moves the needle.Jennifer Glass is a dynamic host for "It's The Bottom Line that Matters" podcast, dedicated to guiding listeners toward greater business success. Throughout the episode, she demonstrates her deep understanding of the nuances of business funnels—breaking down technical concepts for her audience with relatable examples and clear analogies. As a business strategist, Jennifer Glass brings practical insights from her real-life experience, including her own funnel at revenuefrictionindex.com, and skillfully navigates changing market conditions, AI impacts, and customer behavior trends. Her thoughtful questions and inclusive style make her accessible to listeners at all levels of experience. Patricia Reszetylo serves as co-host and an expert in marketing systems. She brings warmth, wit, and candid opinions on the evolution of funnels, emphasizing the importance of nurturing relationships as well as sales. With a knack for breaking down complicated marketing ideas into clear steps, Patricia Reszetylo offers both strategic and practical guidance, weaving in humor and personal anecdotes. Her contrarian takes and straight talk about what works in today’s market make her a grounding and insightful voice on the show, helping business owners adapt to modern buyer journeys and technological shifts. Keywords: funnels, sales funnel, relationship funnel, transactional funnel, nurturing sequence, buyer’s journey, lead magnet, tripwire, self liquidating offer, one time offer, OTO, upsell, downsell, funnel system, automated system, client acquisition, lead generation, marketing strategies, funnel platforms, Click Funnels, High Level, conversion, retention sequence, brand ambassadors, referral marketing, market changes, AI in funnels, online sales process, payment processor, market niche, offer positioning

    27 min

  7. Apr 21

    Using Pinterest for Lead Generation and Lasting Business Impact

    Ready to unlock the potential of Pinterest for your business? In this episode of "It's The Bottom Line That Matters," hosts Jennifer Glass and Patricia Reszetylo dive deep into using Pinterest as a powerful tool for social media lead generation. Drawing from personal experiences and marketing know-how, they break down how Pinterest isn’t just for inspiration—it's a platform where your content has incredible staying power, your pins can directly drive traffic, and even sell with buy buttons built right in. Whether you're brand new to Pinterest or considering ramping up your marketing, you'll learn actionable tips for optimizing pins with effective keywords, leveraging rich pins for auto-updating pricing, and why templates, checklists, and infographics can spark interest and conversations with your ideal audience. Plus, Patricia Reszetylo offers candid advice on whether DIY or hiring a Pinterest pro is the way to go. If your audience includes women (Pinterest’s primary demographic) and you want evergreen content that works for you long after it’s posted, this episode is your blueprint for making Pinterest a central part of your lead-gen strategy. Tune in, take notes, and get ready to see how Pinterest can bottom-line your business growth! Bios Jennifer Glass is an insightful and welcoming host on "It's the Bottom Line That Matters" podcast. With a clear dedication to her listeners’ success, Jennifer Glass brings both warmth and practical expertise to the show. Her journey with Pinterest began out of everyday necessity—discovering recipes—and has grown into a strong understanding of the platform’s unique value for business and lead generation. Jennifer Glass shares actionable strategies, such as using keywords for enhanced reach, leveraging dynamic content like rich pins, and driving website traffic through Pinterest. She is passionate about helping listeners navigate the ever-evolving landscape of social media marketing, always emphasizing clarity and effectiveness. Patricia Reszetylo, the co-host, brings personal experience and candid insights from her own Pinterest journey. While she admits to having dabbled in marketing on Pinterest years ago without much know-how, Patricia Reszetylo highlights the platform’s long content lifespan and its particular appeal to a demographic mostly made up of women. She’s pragmatic, advising listeners to seek out experts or education before diving into Pinterest marketing, and stresses the importance of crafting a strategy rather than “winging it.” Her down-to-earth advice complements Jennifer Glass’s technical guidance, adding a relatable and approachable perspective to the conversation. Together, Jennifer Glass and Patricia Reszetylo blend expertise, real-world anecdotes, and strategic wisdom, making their podcast a go-to resource for entrepreneurs aiming to master social media for business growth. Keywords: Pinterest, lead generation, social media campaigns, pins, boards, buy button, recipes, marketing, pin lifespan, keywords, search engine optimization, captions, gluten-free, low-fat, low-sugar, low-carb, kosher, paleo, keto, rich pins, pricing information, website integration, dynamic keywords, chocolate company, traffic generation, infographics, templates, checklists, demographics, women audience, content strategy, online visibility

    11 min

  8. Apr 14

    TikTok Marketing: Authenticity, Influencers, and Lead Generation Strategies

    Welcome to another episode of "It's the Bottom Line That Matters," where hosts Jennifer Glass and Patricia Reszetylo dive into the power of social media for driving leads—this time, spotlighting TikTok. Whether you're a business owner new to TikTok or just curious about leveraging it for growth, you'll find actionable advice and plenty of honest insights. From influencer marketing and short-form video secrets to building authentic relationships with your audience, Jennifer Glass and Patricia Reszetylo break down what you need to know to make TikTok work for your brand. Discover tips on using captions, connecting lead capture forms to your CRM, and why authenticity matters more than ever in today's digital world. Plus, learn how working with influencers and creating unboxing content can spark genuine engagement and build trust. Tune in for practical strategies, a few laughs, and a real conversation about marketing in the age of TikTok. Here’s to your success! Jennifer Glass is a thoughtful and knowledgeable podcast host, deeply invested in helping listeners navigate business growth in the digital age. In this episode, she kicks things off by warmly welcoming both new and returning listeners, setting a supportive tone. Jennifer Glass demonstrates her expertise in using social media—particularly TikTok—as a powerful tool for lead generation. She explains trends, demystifies misconceptions about the platform, and shares actionable advice, such as connecting TikTok capture forms to CRMs and optimizing one's bio. Her focus on authenticity and practical strategies reveals someone passionate about empowering entrepreneurs to succeed. Patricia Reszetylo brings an honest, relatable perspective to the conversation. She freely admits her limited experience with TikTok compared to platforms like Facebook, and uses that candor to highlight the importance of learning from experts in unfamiliar areas. Patricia Reszetylo emphasizes the value of short-form video, captions, and influencer partnerships while underscoring the need to be genuine and candid—"warts and all." Her storytelling, including humorous anecdotes, gives the episode a down-to-earth vibe, reminding listeners that social media success begins with authenticity and real connection. Together, both Jennifer Glass and Patricia Reszetylo foster a conversational atmosphere that blends expertise and honesty, helping listeners cut through the noise and focus on what truly matters for their business: the bottom line. Keywords: TikTok, social media marketing, lead generation, influencer marketing, short-form video, video captions, CRM integration, direct messaging, profile optimization, unboxing videos, authenticity, audience engagement, TikTok followers, email capture, TikTok bio, niche influencers, product promotion, paid collaborations, video content strategy, user interaction, humor in marketing, product reviews, viral challenges, cross-platform strategies, TikTok marketing tips, digital branding, conversational marketing, real-time engagement, TikTok features, social proof

    10 min
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5
out of 5
4 Ratings

About

The "It's the Bottom Line that Matters" podcast is all about providing entrepreneurs and seasoned business executives with actionable nuggets that can be used to immediately help grow their business. Ideas ranging from marketing solutions to strategy, finance, and more. Jennifer Glass and Patricia Reszetylo share their combined years in business, knowledge, and skills to help small businesses thrive because it's the bottom line that matters!

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