The Tech on Toast podcast is brought to you by EXP101.com and founder Chris talks to entrepreneurs in the world of hospitality & retail technology. It is all about telling and sharing stories. In the first season of the Tech on Toast we focus on how technology can help support the recovery of the hospitality & retail industry at a time when their customers are being faced with the toughest of challenges in people, sales & profit.To stay In touch with our latest episodes or to watch all of our FREE content sign up to our weekly newsletter at https://linktr.ee/Experience101
Tech on Toast - Episode 5, Season 2 Tech on Toast LIVE at The Hotel, Restaurant & Catering show
Digital Transformation: From a hospitality business to online retailer, how do you manage the change?
The pandemic forced hospitality businesses to be more creative than ever, exploring new business models and in many cases revolutionising their online offering. In this session we take a look at some of the most innovative digital transformations in the industry - and what the future holds post-Covid.
Chris Fletcher, Editor - Tech on toast
William Connors, Director of IT Operations - Popeyes
Dub Lee, Systems Architect - Honest Burgers
Steven Rolfe, Founder - pointOne EPoS
Tech on Toast - Season 2, Episode 4 Allison Page, Founder & CPO Sevenrooms
This week Chris talks to Allison Page, Founder & CPO of Seven Rooms.
Allison Page is Co-Founder and Chief Product Officer of SevenRooms, a data-driven operations, marketing and guest engagement platform that empowers hospitality operators to maximize revenue, build brand loyalty and enable personalized experiences. SevenRooms is venture-backed by Amazon, Comcast Ventures and Providence Strategic Growth, and has been named to Inc.'s annual list of Best Workplaces for 2020. The company's clients range from neighborhood restaurants to international, multi-concept hospitality groups including MGM Resorts, Mandarin Oriental Hotel Group, Bloomin' Brands, Topgolf, Jumeirah Group, Wolfgang Puck and Live Nation.
Since inception in 2011, Ms. Page has been responsible for driving product innovation, defining the company's product roadmap, vision and strategic positioning, and scaling the platform to over 250 cities worldwide. She holds more than a decade of experience as an entrepreneur in the hospitality industry; launching, building and commercializing high-growth technology platforms across global restaurant, hotel and entertainment brands. She brings knowledge in the areas of technology, guest experience, guest engagement, CRM, marketing, loyalty, data analytics and consumer trends. Prior to founding SevenRooms, Allison started her career in investment banking at Credit Suisse. She holds a bachelor's degree in Finance & Real Estate from The Wharton School, University of Pennsylvania and was named one of Hospitality Technology's 2019 Top Women in Restaurant Technology. She currently sits on the boards of Red Robin Gourmet Burgers and the Pillsbury Institute for Hospitality Entrepreneurship at Cornell University.
During the chat we discuss:
Allison's career and her path to founding seven rooms?Tech in the hospitality industry? Are we getting the most out of what is on offer?How operators create a smoother guest experience across establishments by making use of the latest technology.How brands leverage guest data to create personalised experiences that improve guest satisfaction and customer service.How operators level up their marketing strategy to both on and off-premises Tune in each week to the Tech on Toast podcast.
Tech on Toast - Season 2, Episode 3 Elisabeth Osmont d'Amilly, sunday
This week Chris meets the people in pink! Yes, that's right the team from sunday.
Elisabeth Osmont d'Amilly is our guest and Elisabeth is the UK General Manager for sunday.
sunday - which lets you scan a QR code, split the bill with friends, and tip with quick clicks - has netted over a million unique users and signed up over 1,500 venues. Restaurants signed up so far range from chains to Michelin-starred eateries. The app is founded by and made for restaurateurs and investors including Jeremy King of London's Corbin & King empire.
The app says it will help restaurants struggling with the ongoing hospitality staffing crisis, as it gives a 10% faster table turnover on average, and encourages higher tipping.
During the chat we discuss:
Elisabeth's journey from Banking to Deliveroo and then as UK General Manager of sundayThe challenges facing the industry and how tech can helpsunday's mission for the future, speeding up the process of operations in the hospitality Her love for travelWhy there aren't enough women in leadership roles in techTune in next week for more tech talk!
Tech on Toast - Episode 2, Season 2, Carmen Mallo, Founder of REMS Hospitality
This week Chris talks with Carmen Mallo, Founder of REMS Hospitality.
"The concept of market share is present globally in most sectors. We used market share widely during our time in the hotel industry. On joining a restaurant group, we quickly decided that restaurants would benefit from using market share strategically by learning more about their competitors. This is why we created REMS, to help restaurants understand their competitors with the same degree of accuracy present within other industries.
We care about helping restaurants to increase their performance. We are well placed to deliver this by having the right people, the right team, and the right users with us on this journey."
During this episode we talk about:
Carmen's Journey from Spain to the UK. learning English at Nandos & staying away from Spanish people!!Her career stretched from hotels to the Ivy group.The leap from full-time work to her own project!How market share has shaped revenue growth in the hotel sector and soon will in casual diningProducing a comp set that gives an advantage to all operators by location, demographic & brandHow data will empower businesses moving forward to become even more strategic and encourage businesses not to waste money but more importantly drive revenueConvincing ops to open their mind and really look at the marketplace and understand what part of the market share they own.Carmen jumping around her local park and learning Parkour!Join us every week for another Tech story!
Tech on Toast - Episode 1, Season 2, Carl Holloway, Co-Founder of Rotaready
This week Chris Speaks to Carl Holloway, Co- Founder of Rotaready.
Rotaready is an Award winning staff rota software. Developed for hospitality, leisure and retail, Rotaready helps you schedule rotas, optimise wage spend, record attendance and approve timesheets for payroll.
"We used to work in pubs, bars, hotels, shops, and theme parks. And managing rotas, holiday accrual and timesheets was our least favourite thing. It took hours — people were still dissatisfied with their shifts and we were forever wrestling with our wage bill.
Some places had "market leading" rota software, but it was slow and clunky — so rotas were still done on Excel and holidays on paper.
We believed there should be a better way, so in 2015 we built Rotaready. Version 1.0 could build rotas automatically, had free mobile apps, integrated out-of-the-box with other systems and crucially, it was fun to use.
We've continually innovated since then, but we haven't forgotten our roots — our customers shape our vision and our roadmap. Whether you're in head office or on the shop floor, we're here for everyone."
In this episode :
Carl moves from the stable world of finance to the diverse Hospitality industryWe talk through how the pair grew their idea & how quite quickly the realisation of the size of the problem was they were trying to fix!Tech in the hospitality industryGrowing a start-up built on referrals with just one (brilliant) salesperson!How Cross fit has taught Carl a whole new set of skills!Join us next week for our next episode.
Tech on Toast - Episode 11, Romain Baron , Founder of Tonyorder.com
This week Chris talks to the fantastic Romain Baron, Founder of Tonyorder.com
More about Tonyorder below:
"Exchange growth insights with world-class food, beverage and venue marketers. Join our private Slack community for advanced venue growth marketing so that you can ask questions, get feedback, and leverage the knowledge of all major restaurants, bars, ghost kitchens, and social venues"
Romain has vast experience in building communities and has set his sights on encouraging growth & skillset for the hospitality marketing community...
During the episode we discuss:
How small brands with big stories will win in 2022That marketing that comes across as "shouting" will not work anymore!The need for a " safe space" for marketers to grow and learn from their peersHow learning never stops, tech has enhanced us all to share more and to belong to an online communityHow powerful the slack community is versus the WhatsApp communityHow the industry is full of brilliant marketers but they need a place to belongThat no one has that "lightbulb" moment, ideas are formed from the inspiration that you have consumed that leads into that idea.Social listening should be at the top of every founder's agenda!!We discuss lots more and Romain is great fun ...so tune in!