The Sorted Post-Purchase Podcast

Sorted

Each episode of The Sorted Post-Purchase Podcast taps into behind-the-scenes (and usually hard to reach) knowledge from the people powering the retail industry. Covering carrier management, delivery tracking and communications, ecommerce returns, final mile budget efficiencies, warehouse, logistics, and much more. Listen now for debate, speculation, strategy and honest discussion.

  1. The what3words triple win, and how efficient deliveries benefit everyone

    08/16/2024

    The what3words triple win, and how efficient deliveries benefit everyone

    In this episode of The Sorted Post-Purchase Podcast, host Shaun Weston chats with Phoebe Parry-Crooke from what3words and Vickey Hill from Sorted about improving delivery accuracy. They unpack the challenges of getting parcels to the right place at the right time, and explore how what3words' innovative addressing system is changing the game. The trio explore why traditional addresses sometimes miss the mark, especially for new-builds or tricky locations. Phoebe explains how what3words splits the world into 3m x 3m squares, each with a unique three-word address. This precision could be a real game-changer for your delivery operations. Vickey breaks down Sorted's role as the crucial link between retailers and carriers. She details how they've partnered with what3words to seamlessly integrate those handy three-word addresses throughout the delivery journey, enhancing efficiency and customer satisfaction.The conversation tackles the hefty costs of failed deliveries – around £13-14 each time – and how more precise addressing could slash these expenses and boost your bottom line. Phoebe also shares some inspiring examples of how what3words is being used beyond deliveries, from car navigation to emergency services. Whether you're looking to reduce customer contacts, cut operating costs or boost sales through improved delivery experiences, this episode offers valuable insights. It's a must-listen for anyone in ecommerce, logistics or supply chain management keen to stay ahead of the curve in delivery innovation. To wrap things up, Shaun, Phoebe and Vickey have a bit of fun sharing their fantasy holiday spots using what3words addresses. It's a light-hearted end to a chat packed with insights on making deliveries smoother for customers, retailers and carriers alike. (00:04) - Welcome to the Sorted Podcast (03:28) - Delivery Accuracy Challenges (07:00) - The Cost of Delivery Failures (08:32) - Addressing Location Issues (12:14) - Benefits for Consumers (13:24) - Beyond E-commerce Uses (16:24) - Fun Fantasy Locations

    19 min
  2. Understanding digital dealerships and franchises in logistics

    07/24/2024

    Understanding digital dealerships and franchises in logistics

    In this episode of The Post-Purchase Podcast, hosts Shaun Weston and Paul Hill discuss the fascinating concepts of the digital franchise and digital dealership, and their transformative potential for the logistics and delivery industry. Using the car manufacturing giant Toyota as a case study, they unpack how a digital model approach can revolutionise the way businesses operate. Think of a digital dealership as the virtual twin of a traditional car dealership. It’s all about offering the same personalised service and guidance, but through digital channels. Shaun and Paul discuss how customisation and customer journey mapping are pivotal in this new model. The goal? To leverage cutting-edge technology to create a more efficient, engaging experience for both businesses and their customers. Adopting a digital franchise or dealership model brings numerous benefits. It’s scalable and repeatable, enhances operational efficiency and significantly cuts costs. Tune in to learn how embracing these digital strategies can future-proof your logistics operations and delight your customers.

    14 min
  3. How can cloud computing contribute to cost-effectiveness and sustainability in logistics?

    04/15/2024

    How can cloud computing contribute to cost-effectiveness and sustainability in logistics?

    Join Shaun Weston from Sorted as he sits down with Pavlo Zheldak, chief delivery officer at Acropolium, to delve into the transformative impact of cloud computing on logistics and supply chain management. Discover how decentralisation, real-time data and cost-effective strategies are not just buzzwords but real benefits that could revolutionise how we manage routes, inventory and scalability in response to demand.We’ll tackle the challenges too – from fitting cloud solutions to specific business models to navigating data security concerns. Plus, don't miss out on practical, actionable tips that could elevate your logistics operations. Please enjoy the show! Find out more about the world of post-purchase, and subscribe to our newsletter to stay up to date with new content, at https://sorted.com/

    12 min
  4. Tailoring ecommerce with customer data

    03/22/2024

    Tailoring ecommerce with customer data

    Ever wonder why some shopping experiences feel like they're tailored just for you? Join Shaun Weston and Dan Greenall in the latest episode of The Sorted Post-Purchase Podcast, where we dive into the magic of personalisation in retail. It's not just about using customer data. It's about transforming your shopping experience from mundane to marvellous!From data-driven decisions to revolutionising your retail journey, we're unpacking how knowing your customers better can mean delivering joy right to their doorsteps. Think bespoke delivery experiences, personalised communication that makes you feel seen, and marketing moments that hit just right.Whether you're a retailer looking to elevate your game, or a shopper curious about the future of your online carts, this episode promises insights and maybe even a few "aha!" moments about the value of personalisation in making the post-purchase journey unforgettable.Tune in to discover how leveraging customer data isn’t just changing the game – it's creating a whole new playing field. Find out more about the world of post-purchase, and subscribe to our newsletter to stay up to date with new content, at https://sorted.com/ (01:15) - The Importance of Customer Data in Retail (03:48) - Personalised Communication and Tracking (04:36) - Creating Marketing Moments (06:05) - Measuring the Effectiveness of Personalisation

    8 min
  5. Personalisation in the delivery experience can help cut through the noise

    03/07/2024

    Personalisation in the delivery experience can help cut through the noise

    In this episode of The Post-Purchase Podcast, join Shaun Weston and Dan Greenall from Sorted as they dive deep into the world of ecommerce with a candid conversation about the all-too-familiar question every online shopper has asked: "Where is my order?" (WISMO). It's more than just a question – it's a pivotal moment that can define the success and growth of any ecommerce business.As they navigate through the bustling, crowded markets of today's retail world, Shaun and Dan shed light on the remarkable challenges retailers face in standing out. They share insider knowledge on the game-changing power of personalisation – not just as a buzzword, but as a true differentiator that can make or break customer engagement.But how do you personalise a delivery experience? Our hosts don't just pose the question; they dive into the role of cutting-edge technology that's making it possible.They discuss the critical importance of weaving together shipment data and carrier tracking events into a coherent narrative that retailers can use to delight their customers.The conversation doesn't shy away from the nitty-gritty, either. Shaun and Dan tackle the tough challenges of data integration head-on, revealing the transformative power of platforms that turn mundane tracking events into meaningful, engaging stories for customers.And for the finale? A forward-looking discussion on "navigating the unhappy path” – those moments when things don't go as planned. Our hosts explore how retailers can harness the power of customer data not just to react, but to be proactive in their communications, turning potential disappointments into opportunities for positive engagement and growth.Tune in for an enlightening journey through the challenges and triumphs of ecommerce, and come away with actionable insights that could redefine how you think about delivery, customer satisfaction and growth in the digital age. Find out more about the world of post-purchase, and subscribe to our newsletter to stay up to date with new content, at https://sorted.com/ (00:24) - WISMO and driving ecommerce growth (01:26) - Personalisation in crowded markets (05:27) - Challenges for retailers (07:22) - Harnessing data for communication (07:55) - Navigating the unhappy path

    11 min
  6. Bonus episode - A session on lowering final mile costs

    10/18/2023

    Bonus episode - A session on lowering final mile costs

    We're back for another bonus episode! This time, Dan Greenall (VP of Product and Marketing) chats to Kerry Duff (Track Product Manager) about all the ways we're seeing retailers lower their final mile costs - using contact deflection, customer contact reduction and other tactics. Touching on drop ship comms, scam emails and much more - this isn't one to miss. Find out more about the world of post-purchase, and subscribe to our newsletter to stay up to date with new content, at https://sorted.com/

    16 min
  7. Bonus episode – A session on driving down carriage costs

    07/31/2023 · BONUS

    Bonus episode – A session on driving down carriage costs

    By popular demand, we’ve treated you to another episode of the Sorted Retail Sessions podcast. Paul Hill, our Customer Success Director, and Dan Greenall, our VP of Product and Marketing, sit down to discuss something that a lot of retailers are working on at the moment - carriage cost efficiencies, and final mile budget optimisations.  Smart parcel allocation, PUDO, carrier contract negotiations, delivery and logistics tips – it’s all in here. Find out more about the world of post-purchase, and subscribe to our newsletter to stay up to date with new content, at https://sorted.com/

    31 min
  8. Indie Retail Sessions: Carrier Product Manager at Sorted, Vickey Eggleston

    09/13/2022

    Indie Retail Sessions: Carrier Product Manager at Sorted, Vickey Eggleston

    Hear from Vickey, our inhouse carrier expert, and find out how growing retailers can boost their brand image through developing a high-class delivery experience. She shares the essential post-purchase elements that every ecommerce business should consider – from carrier suitability, fuel costs, carrier negotiations, brand comms and even when the delivery goes wrong.Recorded September 2022 Find out more about the world of post-purchase, and subscribe to our newsletter to stay up to date with new content, at https://sorted.com/

    26 min
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About

Each episode of The Sorted Post-Purchase Podcast taps into behind-the-scenes (and usually hard to reach) knowledge from the people powering the retail industry. Covering carrier management, delivery tracking and communications, ecommerce returns, final mile budget efficiencies, warehouse, logistics, and much more. Listen now for debate, speculation, strategy and honest discussion.

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