11 episodes

Sorted Group chats to retail experts about their world - from warehouse and logistics, to customer experience, to strategy and trends... and everything in between.

Sorted Retail Sessions Sorted Group

    • Business

Sorted Group chats to retail experts about their world - from warehouse and logistics, to customer experience, to strategy and trends... and everything in between.

    A session with Director of Carrier Services at Sorted, Ed Osborne

    A session with Director of Carrier Services at Sorted, Ed Osborne

    Wayfair, John Lewis, Waitrose, MATCHESFASHION, Tesco… and the Ministry of Defence - Ed has, quite literally, seen it all when it comes to carriers, dropship, customer operations and supply chain. We grill him on what goes on behind the scenes at some of the UK’s biggest household retailers, and find out how the meaning of ‘customer delivery experience’ is changing.

    • 31 min
    A session with General Manager UK of Paack, James Lovett

    A session with General Manager UK of Paack, James Lovett

    Paack are a tech-driven carrier – or, essentially, a tech business that physically carry parcels.

    With sustainability at the centre of the company, James share tips on measurement and visibility for retailers looking to go greener, and chats about the importance of nailing first attempt deliveries.

    • 27 min
    A session with Co-founder of Think Beyond, Steven Cozens

    A session with Co-founder of Think Beyond, Steven Cozens

    Think Beyond uses data, numbers and science-based solutions to help brands, retailers and businesses transform and measure their marketing efforts in completely different ways. In this session, Steven explains the role of neuroscience in marketing, and how emotional responses trigger customers to buy online…

    • 34 min
    A session with Head of Outbound Logistics for the Very Group, Chris Haighton

    A session with Head of Outbound Logistics for the Very Group, Chris Haighton

    In this session, Chris shares a unique, behind-the-scenes view into the dropship and carrier operations at Very, including how the logistics network responded to COVID and Brexit disruption. Plus, we talk customer experience, customer expectation - and how the warehouse is responsible for both. 

    • 25 min
    A session with Operations Director EMEA of Insight, Gill Holloway

    A session with Operations Director EMEA of Insight, Gill Holloway

    VR warehouse tours, the WFH supply chain and a post-Brexit tariffs lesson; in this session, Gill shares her expertise and experience as an operations leader supporting stability and transformation for both her clients and her own company.

    As a global shipper, Insight works with organisations of all shapes and sizes, including retailers, to find technology solutions that help maximise the business value of their IT.

    • 34 min
    A session with Jonathan Simons, UK Sales and Client Services Director at Landmark Global

    A session with Jonathan Simons, UK Sales and Client Services Director at Landmark Global

    For more than a decade, Landmark Global has helped customers expand with full service, end-to-end delivery and logistics solutions. Shipping all over the world, the company has found unexpected challenges and solutions in the last 12 months - including the disruption from having over 60% of shipping routes suddenly being canceled overnight at the start of the COVID pandemic.

    Jonathan, a specialist in cross border distribution, talks us through the impact on retailers and carriers during so much change and uncertainty, and we discuss how returns are are the one thing retailers need to fix right now.

    • 22 min

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