HFL Education

HFL Education
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HFL Education (formerly Herts for Learning) is a not-for-profit organisation providing all the services, training and resources needed to deliver a great education to every child. 

  1. Jul 17

    The HFL Education Business Services Podcast - The recruitment and retention crisis; how can school leaders adapt? Part 2

    Recruitment and retention remain one of the greatest challenges facing education, but attracting people into schools is only part of the solution. As the workforce evolves, school leaders must rethink how they recruit, develop and retain talented staff in a changing world of work. In part 2 of their conversation, Catherine Loake and Alex Tomkins, Headteacher of Greenside School, explore how generational change, shifting employee expectations and advances in technology are reshaping the future of the education workforce.  Together, they discuss what Gen Z is looking for in an employer, why flexibility, purpose and work-life balance matter more than ever, and how schools can adapt their people strategies to meet these expectations. The conversation also explores the future of specialist education, and why schools should focus less on finding the "perfect" candidate and more on recruiting people with the right values and supporting them to succeed. Host: Catherine Loake (Director of Business Services, HFL Education) Guest: Alex Tomkins (Headteacher, Greenside) Created by: Rachel Lodge, Paul Hayward, Biljana Miljkovic Questions? Email podcast@hfleducation.org HFL Education (formally Herts for Learning)  is a not-for-profit organisation providing all the services, training and resources needed to deliver a great education to every child.

  2. Jul 10

    The HFL Education Business Services Podcast - The recruitment and retention crisis; how can school leaders adapt? Part 1

    Recruitment and retention are some of the biggest challenges facing schools, with staff shortages, rising absence and increasing workload placing significant pressure on leaders. But are schools asking the right questions, and what can leaders do differently to build a sustainable workforce for the future? In this episode, Catherine Loake is joined by Alex Tomkins, Headteacher of Greenside School, to explore how schools can move beyond simply filling vacancies and develop a long-term people strategy that supports recruitment, retention and staff wellbeing.  Drawing on his experience at Greenside Alex shares practical examples of how investing in coaching, flexible working and values-led recruitment has helped strengthen culture and reduce burnout. Host: Catherine Loake (Director of Business Services, HFL Education) Guest: Alex Tomkins (Headteacher, Greenside) Created by: Rachel Lodge, Paul Hayward, Biljana Miljkovic Questions? Email podcast@hfleducation.org HFL Education (formally Herts for Learning)  is a not-for-profit organisation providing all the services, training and resources needed to deliver a great education to every child.

  3. Jun 19

    The HFL Education Business Services Podcast - When complaints turn vexatious, what can school leaders do?

    School complaints are a normal part of educational leadership, but what happens when a complaint becomes persistent, unreasonable or impossible to resolve? As schools face increasingly complex complaints, leaders are finding themselves spending significant amounts of time managing situations that can quickly become overwhelming. In this episode, Catherine Loake is joined by HFL Education Complaints Manager Paul Davis to explore what constitutes a vexatious complaint and how school leaders can respond. The conversation also examines communication restrictions, the role of governance, the risks of acting too quickly, and the balance between protecting staff wellbeing while ensuring genuine concerns are heard. Packed with practical advice this episode provides school leaders with a clear framework for managing some of the most challenging complaints they may face, while maintaining focus on what matters most: delivering excellent education. Host: Catherine Loake (Director of Business Services, HFL Education) Guest: Paul Davis (Complaints Manager, HFL Education) Created by: Rachel Lodge, Paul Hayward, Biljana Miljkovic Questions? Email podcast@hfleducation.org HFL Education (formally Herts for Learning)  is a not-for-profit organisation providing all the services, training and resources needed to deliver a great education to every child.

  4. Jun 12

    The HFL Education Business Services Podcast - How can school leaders manage complaints in the age of AI? 

    As AI transforms the way we communicate, it is also changing the nature of complaints received by schools.  In this episode Catherine Loake is joined by Emma Murray, Headteacher of Camps Hill Primary School and Co-CEO of The Claxton Trust to discuss how is effecting complaint volume, tone and escalation, as well as the effect on relationships and teacher well being. Packed with real-world experience, this episode offers school leaders strategies to manage relationships, strengthen communication through listening and manage complaints confidently in the age of AI. Bite-sized listening for headteachers, CEOs, school business leaders and governors, the series helps leaders step back from day-to-day pressures, reflect on the bigger picture, and explore practical ways to lead their organisations sustainably and strategically. Host: Catherine Loake (Director of Business Services, HFL Education) Guest: Emma Murray (Headteacher, Camps Hill Primary School and Co-CEO, The Claxton Trust) Created by: Rachel Lodge, Paul Hayward, Biljana Miljkovic Questions? Email podcast@hfleducation.org HFL Education (formally Herts for Learning)  is a not-for-profit organisation providing all the services, training and resources needed to deliver a great education to every child.

  5. May 20

    The HFL Education Business Services Podcast - Why are there so many juxtapositions in education?

    Catherine Loake is joined once again by Carol Bennett to explore the growing contradictions within the education system and the impact these tensions are having on school leaders. The conversation examines the increasing fragmentation across education policy and practice, from school place planning and financial accountability to inclusion, SEND provision, Ofsted, falling rolls, and the competing expectations placed on education professionals. Bite-sized listening for headteachers, CEOs, school business leaders and governors, the series helps leaders step back from day-to-day pressures, reflect on the bigger picture, and explore practical ways to lead their organisations sustainably and strategically. Host: Catherine Loake (Director of Business Services) Guest: Carole Bennett (CEO) Created by: Rachel Lodge, Paul Hayward, Biljana Miljkovic Questions? Email podcast@hfleducation.org. HFL Education (formally Herts for Learning)  is a not-for-profit organisation providing all the services, training and resources needed to deliver a great education to every child.

  6. May 13

    The HFL Education Business Services Podcast - When Staff Resist Change; what can school leaders do?

    Change is a constant in school, but not all change is created equal. While curriculum developments are often embraced, changes to systems, processes, and back-office functions can prove far more challenging. In this episode, Catherine Loake, Director of Business Services at HFL Education, is joined by HR expert Hena Mahmood to explore why change can feel so difficult in school settings, and what leaders can do to make it more successful. Drawing on extensive experience supporting schools and trusts, Hena highlights the human side of change, how change effects culture and the importance of communication. Successful change is not just about having the right strategy, but about taking people with you, creating a shared purpose, communicating clearly, and investing time in listening and support.  With realities of modern headship, how can leaders navigate change when there is resistance? Bite-sized listening for headteachers, CEOs, school business leaders and governors, the series helps leaders step back from day-to-day pressures, reflect on the bigger picture, and explore practical ways to lead their organisations sustainably and strategically. Host: Catherine Loake (Director of Business Services) Guest: Hena Mahmood  (Service Development Lead) Created by: Rachel Lodge, Paul Hayward, Biljana Miljkovic Questions? Email podcast@hfleducation.org. HFL Education (formally Herts for Learning)  is a not-for-profit organisation providing all the services, training and resources needed to deliver a great education to every child.

  7. May 7

    The HFL Education Business Services Podcast - Insourcing vs Outsourcing: What Works Best in Education?

    To insource or to outsource? That is the question.  In this episode, Catherine Loake, Director of Business Services at HFL Education, is joined by Jackie Keegan, Head of Financial Services, to unpack the realities behind insourcing and outsourcing in schools and trusts. Drawing on over 27 years of experience Jackie explores why there is no one-size-fits-all answer, why flexibility is key and how school leaders can rethink traditional service models, shift towards outcome-focused conversations with suppliers, and find the confidence to do things differently. Practical and thought-provoking, this episode encourages leaders to stay agile and continually review how services are delivered ensuring the best outcomes for pupils while maintaining financial sustainability. Bite-sized listening for headteachers, CEOs, school business leaders and governors, the series helps leaders step back from day-to-day pressures, reflect on the bigger picture, and explore practical ways to lead their organisations sustainably and strategically. Host: Catherine Loake (Director of Business Services) Guest: Jackie Keegan (Head of Financial Services) Created by: Rachel Lodge, Paul Hayward, Biljana Miljkovic Questions? Email podcast@hfleducation.org. HFL Education (formally Herts for Learning)  is a not-for-profit organisation providing all the services, training and resources needed to deliver a great education to every child.

  8. Apr 29

    The HFL Education Business Services Podcast - How do school leaders manage financial pressure?

    As financial pressures across education continue to intensify, more and more schools are finding themselves approaching, or already in, deficit. In this episode, Catherine Loake, Director of Business Services at HFL Education, is joined by Lisa Holroyd, Head of Academies Finance, to explore what school leaders can do when finances become unsustainable. Together, they unpack the reality behind the “perfect storm” facing schools: rising costs, increasing SEND needs, falling pupil numbers, and shrinking funding. With many schools feeling they’ve already cut everything they can, this episode tackles the difficult question — what’s left to do? Bite-sized listening for headteachers, CEOs, school business leaders and governors, the series helps leaders step back from day-to-day pressures, reflect on the bigger picture, and explore practical ways to lead their organisations sustainably and strategically. Host: Catherine Loake (Director of Business Services) Guest: Lisa Holroyd (Head of Academies Finance) Created by: Rachel Lodge, Paul Hayward, Biljana Miljkovic Questions? Email podcast@hfleducation.org. HFL Education (formally Herts for Learning)  is a not-for-profit organisation providing all the services, training and resources needed to deliver a great education to every child.

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About

HFL Education (formerly Herts for Learning) is a not-for-profit organisation providing all the services, training and resources needed to deliver a great education to every child. 

Information

  • Creator
    HFL Education
  • Years Active
    2020 - 2026
  • Episodes
    29
  • Rating
    Clean
  • Copyright
    © 2026 HFL Education
  • Show Website
    HFL Education