The Service Management Social

The ITSM Consultancy

A podcast, as the name suggests, focusing on all things Service Management!

Episodes

  1. 03/03/2021

    What is Enterprise Service Management?

    Believe it or not, this is something regularly discussed in the ITSM Community, with many having their own opinion on what ESM actually is; how it’s being adopted; and the value it brings to businesses as they look to become Digital Enterprises! I’m joined by David Cannon (Lead Editor & Author of ITIL© 4, and HDI Top 25 Influencer of 2021) and Marc Bieybuck (syneXeos) to explore this further.

    50 min

  2. 12/04/2020

    Service Change, Transition & Transformation vs. User Adoption

    Service Change, Transition & Transformation vs. User Adoption with: Chris Byrne - The ITSM Consultancy David Barrow – Independent Consultant & Author Rob York - Senior Engagement Manager - ServiceNow Simon Reeves - Associate Director, Service Delivery & Management - EBRD

    24 min

  3. 12/03/2020

    IT Cost Transparency

    IT Cost Transparency with: Chris Byrne - The ITSM Consultancy David Barrow – Independent Consultant & Author Rob York - Senior Engagement Manager - ServiceNow Simon Reeves - Associate Director, Service Delivery & Management - EBRD ‍

    18 min

  4. 12/02/2020

    Managing Business Risks through good Service Management Practices

    Managing Business Risks through good Service Management Practices with: Chris Byrne - The ITSM Consultancy Amy Gavin - Director of Service Delivery (UK & Europe) - Savills David Barrow – Independent Consultant & Author Rob York - Senior Engagement Manager - ServiceNow Simon Reeves - Associate Director, Service Delivery & Management - EBRD

    17 min

  5. 12/01/2020

    Driving Business Value through IT

    Driving Business Value through IT with: Chris Byrne - The ITSM Consultancy Amy Gavin - Director of Service Delivery (UK & Europe) - Savills David Barrow – Independent Consultant & Author Rob York - Senior Engagement Manager - ServiceNow Simon Reeves - Associate Director, Service Delivery & Management - EBRD

    24 min

  6. 11/30/2020

    Business Aligned Service Architecture

    Business Aligned Service Architecture with: Chris Byrne - The ITSM Consultancy Amy Gavin - Director of Service Delivery (UK & Europe) - Savills David Barrow – Independent Consultant & Author Rob York - Senior Engagement Manager - ServiceNow Simon Reeves - Associate Director, Service Delivery & Management - EBRD

    23 min
  • 6 Episodes

About

A podcast, as the name suggests, focusing on all things Service Management!

Information

  • Creator
    The ITSM Consultancy
  • Years Active
    2020 - 2021
  • Episodes
    6
  • Rating
    Clean
  • Copyright
    © The ITSM Consultancy
  • Show Website
    The Service Management Social