13 episodes

The official Office of Rail and Road podcast brings together a series of conversations to discuss issues impacting all aspects of Britain's railways and England's road network. Twitter: @railandroad. Email: podcast@orr.gov.uk. Website: www.orr.gov.uk

Rail and Road Pod Office of Rail and Road

    • Society & Culture

The official Office of Rail and Road podcast brings together a series of conversations to discuss issues impacting all aspects of Britain's railways and England's road network. Twitter: @railandroad. Email: podcast@orr.gov.uk. Website: www.orr.gov.uk

    Ep 13: Know your rail rights

    Ep 13: Know your rail rights

    As Britain's rail regulator, the Office of Rail and Road plays a vital role in improving the passenger experience in compensation, passenger information and accessibility.

    In this episode, the Rail and Road Pod takes a closer look at some of the work of its consumer team.
     
    The first half of this episode focuses on ORR's role in improving accessibility on the rail network by holding operators to account through Accessible Travel Policies, promoting accessibility and reducing barriers to travel.

    We also look at how improvements are being made in passenger information, with all train operators agreeing to sign up to new information pledges for passengers.

    We finish by taking a look at how ORR is improving access to delay compensation, and how it monitors train and station operators against the standards set out in a new licence condition that was introduced in April 2022.
     
     Find out more about the ORR's passenger information work at https://www.orr.gov.uk/monitoring-regulation/rail/passengers/information/passenger-information-licence-conditions 

    • 15 min
    Ep 12: Women in transport and challenging gender bias

    Ep 12: Women in transport and challenging gender bias

    The topic of conversation this month ties in with International Women's Day on 8 March, the day which celebrates women's achievement and raises awareness against gender bias. 
    Our topic for discussion is women in transport, specifically how both the rail and road industries are changing to improve their culture to be more inclusive, flexible, and open and encourage more women into roles within the industry.
    Hosted by Sneha Patel, Deputy Director of Highways at the Office of Rail and Road. We're joined by four guests: Annette Pass, Head of Innovation at National Highways; Christine Fernandes, Chair of Women in Rail; Erika Diaz, Talent Consultant at Network Rail; and Joanne Crompton a  steam locomotive fireman at the East Lancashire Railway, Bury, and also at Llangollen Railway in North Wales.

    We hear them talk about experiences, the challenges women face and how to create a more inclusive industry and why women should be encouraged to enter into the transport sector.

    • 45 min
    Ep 11: Improving performance on England's road network

    Ep 11: Improving performance on England's road network

    The Office of Rail and Road (ORR) is the independent monitor of National Highways' performance and efficiency. This role was established in 2015 as part of the Government's road reform package. 

    Since then, ORR has been holding National Highways (formerly Highways England) to account for the management of the strategic road network - the major motorways and major A roads in England.

    In this episode, we hold conversations with the Chief Executive of ORR, those that lead the company's Highways Monitor and also with the Chief Executive of National Highways and Transport Focus to find out about some of the steps ORR has taken to increase the transparency of performance, safety on England's roads and how the management of roads will look in the next five years.

    For more information on ORR's role in holding National Highways to account visit: https://www.orr.gov.uk/monitoring-and-regulation/roads-monitoring/about-our-highways-monitor-role 

    • 15 min
    Ep 10: Behind Britain's rail stats

    Ep 10: Behind Britain's rail stats

    You Tuber, Geoff Marshall takes over the reins as guest host to discuss all things railway stats.

    Geoff's joined by guests from the Office of Rail and Road and the Office for Statistics Regulation to learn more about some of the statistics that the Office of Rail and Road produces.

    Geoff delves deep into why railway statistics are published by the Office of Rail and Road, how they are used, why they're regulated and talk through some of the findings from the past year.
    The Office of Rail and Road is the accredited primary provider of railway industry official stats, to find out more visit orr.gov.uk.

    The Office for Statistics Regulation is the regulatory arm of the UK Statistics Authority.  To find out more visit: osr.statisticsauthority.gov.uk

    To hear from Geoff Marshall, visit his YouTube Channel to see him visit Britain's railway stations: https://t.co/9LtzEcqJCr

    • 31 min
    Ep 09: How the rail industry is delivering disability awareness and equality training

    Ep 09: How the rail industry is delivering disability awareness and equality training

    On our 9th episode, we’re taking another look at accessibility on Britain's railway. 

    We're discussing disability awareness and equality training that forms an integral part of the requirements set out in the Office of Rail and Road’s Accessible Travel Policy Guidance.
    In this year alone, tens of thousands of railway staff have undertaken the training that is designed to help with understanding disabled people’s needs, allowing staff to communicate more effectively with disabled passengers, to understand the challenges they may face when travelling and to refresh their knowledge and skills to provide any assistance needed.
    We're joined by a number of guests including Claire Clark from the Consumer Policy and Compliance Monitoring team at ORR; Caroline Eglinton, Access and Inclusion Manager from Network Rail; Greg Suligowski, Head of Customer Strategy from Merseyrail; and Jenny Saunders, Customer Services Director and Sophie Court, Accessibility Improvement Manager from Thameslink and Great Northern.

    • 20 min
    Ep 08: Collaborating with heritage railways to promote safety

    Ep 08: Collaborating with heritage railways to promote safety

    On this, the second episode focusing on heritage railways, the Rail and Road Pod visits Aln Valley Railway in Northumberland to continue the discussion on how ORR and the heritage sector are collaborating to maximise safety.

    Once again, host Kenny Walker, is joined in conversation by Ian Skinner, Office of Rail and Road’s Head of Non-Mainline and lead for Heritage Railway safety; Steve Oates, chief executive of the Heritage Railway Association; and Michael Proctor, chairman of Aln Valley Railway in Northumberland.

    The Pod is taken on a tour of Aln Valley to look at some of the recent safety improvements made and taken on a ride of one of the railway's Pacer services. The Pod also talks to members of Aln Valley staff on how the help of ORR has delivered better safety for its operations.
    For more information on how the Office of Rail and Road regulates the health and safety of heritage railways visit: https://www.orr.gov.uk/about/who-we-work-with/railway-networks/minor-heritage-railways 

    To learn more about the Heritage Railway Association visit: https://www.hra.uk.com/ 

    To plan a visit to Aln Valley Railway, see: https://www.alnvalleyrailway.co.uk/  

    • 27 min

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