Terms of Service

Terms of Service Podcast
  • 4.8 (42)
  • FOOD
  • UPDATED BIWEEKLY

Join industry natives, Nariba Shepherd & Justin Arnett - Graham as they explore dark side of the plate conversations. All glitter's not gold out here but it doesn't mean we can't do something about it. Poised but funny, specific yet inclusive - we aim to shed light on the human costs of the hospitality experience. Tilting the microphone to those that are often forgotten and overlooked - we commit to not only discussing the realities in the industry, but provide tangible resources to enact a more equitable landscape for all. Crafted as post shift conversations - listen in as we talk some sh*t, learn a bit, highlight unique perspectives and empower community action together. After all, this is the industry as it should be heard and its on your terms. 

  1. JAN 15

    Conscious Hospitality: Leadership, Accountability and the Human Cost of Service.

    Send us a text New year, same us.  We have been on a bit of a hiatus as we have been navigating new cultural realities and showing up in real time for our communities.  In this fresh episode of Terms of Service Podcast, we sit with hospitality leader Eric Schuster for a grounded and necessary conversation on conscious hospitality - not as a trend or talking point, but as a leadership responsibility rooted in accountability, awareness, and care. This dialogue explores what happens when hospitality is examined beyond guest experience and brand optics, and instead through the lived realities of the people who sustain it.  Together, we unpack how legacy systems within hospitality have normalized burnout, emotional labor, and disposability and why intention alone is no longer enough to justify outcomes. Eric reflects candidly on leadership evolution, power dynamics, and the personal reckoning required to move from growth-at-all-costs thinking toward people-centered decision-making.  We examine the structural roots of burnout in hospitality, challenging the industry’s habit of framing exhaustion as an individual resilience issue rather than a design flaw.  From wage structures and scheduling instability to the emotional toll of service work, this episode centers the human cost that is too often rendered invisible. The discussion also confronts the tension between capital, growth, and ethics; exploring what it means to say no, slow down, or redefine success when financial pressure conflicts with values.  Eric speaks to the responsibility leaders carry when people’s livelihoods are involved, and the importance of transparency, humility, and accountability in building trust across different verticals of leadership.  This episode is not prescriptive, nor is it performative.  This is a reflective, honest and necessary narrative asking a central question facing the industry today: If hospitality is built on care, who is responsible for caring for the people who make it possible? As always - we thank Blind Barber Chicago for hosting this necessary conversation.  See you soon,  - The T o S Crew  Need to catch up? Subscribe to our YouTube Channel here and show us some love on the reviews - wherever you get your podcasts. It matters and so do you.

    1h 32m

  2. 10/03/2025

    Uncorking Accessibility with the Pro Wino.

    Send us a text In this exciting drop we welcome Kelly Rozny, the force behind The Pro Wino, a platform redefining how we think about and experience wine education. Kelly brings years of hospitality expertise into the wine world, bridging the gap between industry professionals and enthusiasts with an approach that is conscious, approachable, and sincere.  Together, we dive into her career journey, her pivotal moments in wine, and the mission behind The Pro Wino - making wine education engaging, inclusive, and accessible. This interactive tasting-inspired conversation explores how hospitality shaped Kelly’s vision for wine consulting and education while also exploring why she founded The Pro Wino and what she aims to bring to the community. In addition, breaking down misconceptions that make wine feel intimidating, what industry training through The Pro Wino looks like and key takeaways for hospitality participants. We also discuss sustainability and ethical practices in wine through her work with Verivine, the evolving wine landscape post-COVID while balancing her many roles as an educator, consultant, and entrepreneur. This is a masterclass of how authentic, human-centered education can reshape the industry. As always, we thank Blind Barber Chicago for hosting this necessary conversation and a wine discussion that speaks the language of the industry.  We'll see you soon.  - The T o S Crew Need to catch up? Subscribe to our YouTube Channel here and show us some love on the reviews - wherever you get your podcasts. It matters and so do you.

    1h 37m

  3. 09/13/2025

    New Age of Cool with Zeitlin's Delicatessen.

    Send us a text Absolutely honored to sit down with Sam Zeitlin, the founder of Zeitlin’s Delicatessen, a nontraditional yet undeniably cool Jewish deli that’s reshaping how Chicago experiences cultural food traditions. From his early pop-up successes to the much-anticipated opening of his first brick-and-mortar in Lincoln Park, Sam opens up about the tension between honoring legacy and reimagining it for today.  For him, building a deli has never been about nostalgia alone; it’s about creating a living room for the city, a place where food, memory, and migration intersect. We discuss how Sam’s upbringing and cultural identity shaped his hospitality lens long before he entered the industry. The challenges and wins of balancing tradition with innovation in Jewish food, how Zeitlin’s is more than a deli, it’s a home base for community and cultural belonging. We also explore the importance of integrating business with his passion for his family and being a responsible cultural steward in a city where culinary identity is ever-evolving.  Sam reminds us that food can be a love letter—to heritage, to place, and to the people. In this narrative where culture meets craft, this is a representation of the commitment we all share to ensure that hospitality is not built for one person but for all communities in which they serve.  Follow along on their exciting journey, pop ups and if able - throw them some support for their next chapter here.  As always, we want to thank our partners at Blind Barber Chicago for hosting this necessary conversation.  See you out there,  The T o S Crew  Need to catch up? Subscribe to our YouTube Channel here and show us some love on the reviews - wherever you get your podcasts. It matters and so do you.

    1h 16m

  4. 09/02/2025

    Failure Is Not an Option: The Global Artistry of FINO Tequila.

    Send us a text In this robust drop we sit down with FINO Tequila co-Founders Vikram Kumar, Chief Revenue Officer, and Jana Iyer, the visionary behind FINO’s design and experiential narrative. Together with their fellow partners and co-founders, they’ve built a brand rooted in the ethos that Failure Is Not an Option—the very phrase behind the FINO name. We explore the rich history of FINO Tequila — from its additive-free, 100% Blue Weber Agave production to its bold entry into the ultra-premium spirits space —and how Jana’s love for Mexican culture, its agave-rich farms, and her vision to produce a clean tequila have shaped FINO’s visual identity and cultural positioning. As well as Vikram’s journey from technology to tequila, and how operational discipline and global strategy shaped the company’s growth and discuss the impact of Chicago as FINO’s U.S. launchpad and how that informed the brand’s growth ambitions.  We also discuss FINO’s unique approach to authenticity in a market saturated with celebrity-backed spirits that often feel increasing familiar.  Jana and Vikram discuss opportunities and challenges of bringing tequila to India, balancing global luxury positioning with local consumer culture and FINO’s vision for building legacy not just through the bottle but storytelling, experiences, and community. This episode is a masterclass in ownership, innovation, and the quiet power of building a brand with intention. As always, we want to thank our partners at Blind Barber Chicago for hosting this necessary conversation and our guests for this wildly impactful narrative.  See you soon,  The T o S Crew  Need to catch up? Subscribe to our YouTube Channel here and show us some love on the reviews - wherever you get your podcasts. It matters and so do you.

    1h 20m

  5. 08/25/2025

    Curating Sunrise Moments w/ Morning Jay's.

    Send us a text In this new drop, we sit down with the duo behind Morning Jay’s, led by Justen x Nate that redefines what breakfast can be.  What began as a living room project has grown into a pop-up series that blends food, design, and community into one cohesive experience. We explore the brilliance of how their roots anchored in the intimacy of home craft the spirit of Morning Jay’s.  From a kitchen table where ideas first sparked, to curated menus and partnerships across the city, they’ve carried the essence of connection and creativity into every detail. Our conversation dives into how their love for one another found a collaboration that inspire their community-driven culinary experience; the balance of intentionality and surprise in their menus and how their ethos to "make breakfast different" effortlessly resonates.  Morning Jay’s isn’t a pop-up, it’s a reminder that food at its best is both intimate and expansive, rooted in memory but always reaching for new horizons. As always, we want to thank our partners at Blind Barber Chicago for hosting this necessary conversation, the community and our new friends for the warm hug that was their presence.  See you all soon,  The T o S Crew  Need to catch up? Subscribe to our YouTube Channel here and show us some love on the reviews - wherever you get your podcasts. It matters and so do you.

    1h 48m

  6. 08/17/2025

    Reshaping Food Access with Jake Tepperman of Chicago Food Rescue.

    Send us a text For this surprise drop from us at T o S - we sit down with Jake Tepperman, founder of Chicago Food Rescue, an organization dedicated to bridging the gap between food waste and food insecurity.  What began as a mission to redirect surplus food away from landfills has grown into a community-driven movement that reshapes food access and reduces climate impact across Chicago. In this conversation, we explore the founding story of Chicago Food Rescue and what inspired Jake to take action. How CFR helps volunteers get involved rescuing surplus food and ensures safe, equitable distribution to communities in need. The role of technology, including their app, powered by Food Rescue Hero, in scaling volunteer engagement and streamlining pickups, deliveries and collaborative efforts with organizations such as The Love Fridge, Nourishing Hope, and others.  The everyday steps we can all take to reduce food waste in our own lives and in the industry. Chicago Food Rescue’s future goals and vision for a city where good food never goes to waste. Whether you’re in hospitality, foodservice, or simply care about the future of your community, this episode sheds light on the power of innovation, collaboration, and people showing up for each other. S/o to Blind Barber Chicago for hosting this necessary conversation, our entire production crew, editing team and community for supporting this impactful narrative. We're back later this week - see you soon.  - The T o S Crew Learn more and get involved below.  Chicago Food Rescue WebsiteChicago Food Rescue on InstagramFollow Jake Tepperman Need to catch up? Subscribe to our YouTube Channel here and show us some love on the reviews - wherever you get your podcasts. It matters and so do you.

    1h 20m

  7. 08/07/2025

    Where Policy Meets People - LIVE at Osito's Tap.

    Send us a text Recorded live at Osito’s Tap in Chicago’s Little Village, this special edition of the Terms of Service Podcast brings together voices shaping the future of community, culture, and connection. We sit down with Illinois State Senator Celina Villanueva and community leader Mike Moreno, Jr. for a raw, unfiltered conversation about representation, advocacy, and the power of rooted leadership. From the challenges of policymaking to the everyday realities of community organizing, this live session dives into what it takes to show up, speak up, and stay accountable in spaces that need it most. We explore the current climate of migrant issues from the chambers of Springfield to the culture of Little Village while empowering a transparent narrative for community culture.  Fueled by the hospitality and warmth of Osito’s Tap, and supported by brand partners San Pellegrino, Acqua Panna, Nosotros Tequila, and Thomas Mizuno-Moore of Dead Stock Hospitality, this episode captures the undeniable connection between place, people, and purpose. This episode truly speaks for itself and we can't thank everyone enough for your attendance, enthusiasm and inspiration for this extremely important topic.  If you or anyone you know needs migrant resource assistance please reach out directly to connect@termsofservice.media - all correspondence is confidential.  In Community,  The T o S Crew  Need to catch up? Subscribe to our YouTube Channel here and show us some love on the reviews - wherever you get your podcasts. It matters and so do you.

    1h 47m

  8. 07/16/2025

    Scaling with Intention w/ Jordyn + Oscar Sotelo of Diego.

    Send us a text In this episode of Terms of Service, we sit down with Jordyn and Oscar Sotelo, the duo behind Diego, RLM Events & Design,  the electrifying hospitality pop-up Entre Sueños, and their forthcoming Trino concept.  This isn’t a polished playbook on how to “balance it all.”  It’s a vulnerable check-in on how business, management, branding and family collide when you’re building a life with the same person you build with professionally.  We talk about where intention meets purpose while joy still shows up. From how a late-night service turned into a full blown partnership to what it’s like parenting through the lens of the industry, the Sotelos give us a real-time pulse check on legacy, creativity, and how to honor one another.  We also discuss the early days of Diego and how personal sacrifice shaped public success, how RLM Events & Design reshapes the event curation space, the vision behind Entre Sueños and allude to their newest concept Trino.  As always, we want to thank our partners at Blind Barber Chicago for hosting this necessary conversation.  See you soon.  - The T o S Crew Need to catch up? Subscribe to our YouTube Channel here and show us some love on the reviews - wherever you get your podcasts. It matters and so do you.

    1h 23m
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4.8
out of 5
42 Ratings

About

Join industry natives, Nariba Shepherd & Justin Arnett - Graham as they explore dark side of the plate conversations. All glitter's not gold out here but it doesn't mean we can't do something about it. Poised but funny, specific yet inclusive - we aim to shed light on the human costs of the hospitality experience. Tilting the microphone to those that are often forgotten and overlooked - we commit to not only discussing the realities in the industry, but provide tangible resources to enact a more equitable landscape for all. Crafted as post shift conversations - listen in as we talk some sh*t, learn a bit, highlight unique perspectives and empower community action together. After all, this is the industry as it should be heard and its on your terms. 

Information

  • Creator
    Terms of Service Podcast
  • Years Active
    2020 - 2026
  • Episodes
    77
  • Rating
    Explicit
  • Copyright
    © 2026 Terms of Service Podcast
  • Show Website
    Terms of Service