Brian FitzGerald, CEO of Grand Circle Corporation, joins Mark Perkins on The Necessary Entrepreneur to talk about leading a 65-year-old travel company through leadership change, COVID-19, and ongoing transformation. Grand Circle's brands, including Overseas Adventure Travel and Grand Circle Travel, serve Americans 50 and older, and FitzGerald explains the loyalty behind the numbers: more than 70 percent of travelers return each year, and repeat travelers plus referrals top 90 percent. FitzGerald shares his three stages of career growth, from early curiosity to a bias for action to servant leadership, plus the ugly straw dog rule of sharing rough ideas early instead of polishing them alone. He also lays out his crisis playbook of gathering facts, making a plan, acting, and pivoting, explains why nearly half of Grand Circle's travelers go solo with no single supplement on land tours, and defines balance as priorities and presence rather than hours. Key Takeaways: • The Grand Circle Foundation has given back more than $216 million to the communities its travelers visit since the early 1990s. • FitzGerald's career grew in three stages: early curiosity, a mid-career bias for action, then servant leadership focused on removing blockers. • The ugly straw dog rule: share rough ideas early, get help fast, and choose clarity over perfection. • Mistakes made while innovating without a playbook are welcome; sloppy errors on established procedures are the avoidable kind. • FitzGerald still joins trips at least twice a year to ask travelers and vendors one question: where did we let you down? • Nearly half of Grand Circle's travelers are solo travelers, and its land tours charge no single supplement. • His crisis playbook is gather facts, make a plan, act, and pivot; during COVID, 85 percent of travelers kept their deposits instead of taking refunds. • Balance is priorities, not hours: protect the top three, be fully present, and get comfortable saying no to good things. Listen to The Necessary Entrepreneur with Mark Perkins for practical conversations about entrepreneurship, business growth, leadership, mindset, and the decisions that shape successful careers. 📌 Connect With Us: Website: https://www.thenecessaryentrepreneur.com/ YouTube: https://www.youtube.com/@thenecessaryentrepreneur Instagram: https://www.instagram.com/thenecessaryentrepreneur/ Facebook: https://www.facebook.com/TheNecessaryEntrepreneurPod X (Formerly Twitter): https://twitter.com/MPerkinsTNE LinkedIn: https://www.linkedin.com/company/tnepod/ TikTok: https://www.tiktok.com/@tneclips Spotify: https://open.spotify.com/show/6xhGUE1yzy2N0AemUOlJPx?si=d1c5c316af404f15 Apple Podcasts: https://podcasts.apple.com/no/podcast/the-necessary-entrepreneur/id1547181167 📌 Find Out More About Brian FitzGerald, Grand Circle Corporation, & Overseas Adventure Travel: https://www.linkedin.com/in/brianhfitzgerald/ https://www.oattravel.com/ https://www.instagram.com/oattravel/ https://www.facebook.com/overseasadventuretravel https://www.gct.com/ https://www.facebook.com/grandcircletravel https://www.linkedin.com/company/grand-circle-corporation/