The Manufacturers Network

Lisa Ryan

The Manufacturers’ Network is where manufacturing leaders, plant managers, and industry innovators come to talk straight about what’s working and what’s not, on the shop floor and beyond. Each week, host Lisa Ryan sits down with people who live and breathe this business: operations executives, HR directors, engineers, and founders who are building stronger teams and smarter systems in the face of nonstop change. Listeners gain real-world insights on: • Employee retention and workforce engagement • Automation, AI, and the future of skilled trades • Supply chain and operations leadership • Safety, sustainability, and company culture that lasts If you’re tired of generic “leadership talk” and want practical conversations from people who get it, this podcast is for you. New episodes drop every Monday and are short enough for your commute, sharp enough to shape your week. Subscribe and be part of the conversation that’s connecting manufacturers across industries, one story at a time.

  1. 1d ago

    When the Expert Retires, Does the Answer Leave with Them? with Brian Kaufman

    Brian Kaufman is co-founder and chief product officer at Strudel, an AI startup that gives technical support teams real-time context when issues hit and detects error patterns before they become customer-facing problems. His background is in software product development and healthcare technology, but the problems he solves map directly onto what manufacturing companies face every day: institutional knowledge that lives in people's heads instead of in systems, and support teams solving the same problems over and over from scratch. Brian and Lisa dig into what it actually costs when undocumented knowledge walks out the door, how AI can serve as a partner to experienced technicians without replacing their judgment, and what a realistic starting point looks like for manufacturers considering AI-assisted support. Key Takeaways for Manufacturing Leaders The information exists. It just isn't findable. Most organizations aren't starting from zero. The knowledge is in old tickets, emails, PDFs, and people's heads. The first step is figuring out where it lives, not waiting until it's gone to wish you'd captured it. Start before someone gives notice. The best time to document institutional knowledge is before retirement is on the horizon. If the person with 30 years of experience is leaving in two months, you're already behind. Build the habit now. Ask the question nobody's asked. One of the most powerful knowledge-capture prompts: "What do you know that nobody's ever asked you about?" Experienced technicians have built sensory libraries over decades, knowing what a machine sounds like, feels like, and smells like when something's about to go wrong. That knowledge doesn't survive a standard exit interview. AI should be an investigator, not an oracle. Strudel presents troubleshooting suggestions as hypotheses grounded in real historic tickets, not confident declarations. When a technician is standing at a machine, that distinction matters. Build trust by showing your work, not by pretending to be certain. Machine context cuts investigation time dramatically. Knowing the model, firmware version, and configuration immediately narrows the problem space. A known defect affecting machines shipped between two specific dates becomes a one-step fix rather than a multi-hour troubleshooting process. Don't use LLMs for everything. Strudel uses traditional statistical analysis and machine learning for the heavy lifting, reserving large language models for last-mile summarization. The result is fewer hallucinations and answers that are easier to monitor and evaluate for quality. Your most skeptical expert is your most important early win. Find the team member with deep expertise who doubts new tools and figure out what task they hate doing most. Solve that one problem well, and you've turned your biggest skeptic into your biggest advocate. Start small, find wins, then expand. Don't try to solve everything at once. Pick one product line, one process, one team. Get good at that before scaling. Build in an early checkpoint to evaluate and adjust. Involve your people before you buy anything. Coming back from a trade show with a shiny new system your team had no input on is a reliable way to end up with a system nobody uses. Ask what's causing the most pain. Start there. Working top of license matters on the shop floor too. When your most experienced technician is answering the same question for the fifth time, that's a waste. Free those people up for novel problems, mentoring, and process improvement. About Strudel Strudel embeds directly into existing support ticketing systems and generates troubleshooting steps within 15 to 20 seconds of a ticket coming in, drawing on historical tickets and documentation specific to the machine, software version, and configuration in question. As more tickets are resolved, that knowledge becomes part of the system, making new staff onboarding faster and institutional knowledge more durable. Connect with Brian Kaufman Email: brian@strudel.io Website: www.strudel.io The Manufacturers Network Podcast features long-form conversations with leaders, practitioners, and experts across manufacturing, the skilled trades, and industrial sectors. Host Lisa Ryan, CSP, MBA, is a keynote speaker, author of 13 books, and founder of Grategy.

    When the Expert Retires, Does the Answer Leave with Them? with Brian Kaufman
  2. Jul 13

    Why Women Leave the Trades (And What Stops Them) with Samantha Kaye Harris

    Samantha Kaye Harris spent 27+ years in structural maintenance leadership at JFK Airport, managing teams of 100+ people in one of the most male-dominated environments in the trades. She started as a general maintainer, learned paving, roofing, sheet rock, and concrete work from the ground up, and earned her way into leadership one job at a time. Today she helps women in manufacturing, the trades, and industrial environments own their voice, stay in the room, and get paid for the value they bring. Lisa and Samantha dig into what it actually costs when women go silent on the shop floor, why psychological safety and physical safety are directly connected, and what plant managers and operations leaders can do right now to change the dynamic on their teams. Key Takeaways for Manufacturing Leaders Retention starts with safety, not perks. Women don't leave because the pay is bad. They leave because they don't feel safe speaking up, asking for what they need, or being heard without having their competence questioned. Fix the environment before you worry about the benefits package. The fear cycle is a real retention risk. Samantha describes a predictable pattern: a woman arrives, over-performs to prove herself, gets worn down by constant testing and second-guessing, goes silent, starts hiding, and eventually leaves. Recognizing where someone is in that cycle is the first step to stopping it. "Are you sure?" is a red flag phrase. Asking a leader whether she's sure, or checking her answer with another supervisor, sends a clear message about whose judgment is trusted. Leaders need to monitor this in their own behavior and in their teams. PPE that doesn't fit is a safety and morale issue. One-size-fits-all gear made for male bodies signals that women weren't considered when the workplace was designed. Getting the right fit is a practical step that communicates respect. Psychological safety connects directly to physical safety. When a woman is spending mental energy calculating how to avoid being dismissed, she's not focused on the work. In an environment with heavy equipment and real hazards, that's not just a morale problem. Don't send the complaint back to the floor. When a woman raises a concern and leadership takes it straight back to the crew, her colleagues often figure out exactly who said what. That's when isolation and retaliation start. Handle issues with confidentiality and intention. One woman in a safety or HR-adjacent role changes things. Having someone on staff who has actually done the work, who gets the environment, gives women a place to raise issues without fear of being laughed off or ignored. Community is a retention strategy. Women's groups, networking events, and peer connections within associations are growing fast because they work. If your industry association doesn't have a women's group, it's worth asking why not. Training boxes don't change behavior. Computer-based compliance training may satisfy HR requirements, but it doesn't change what happens on the shop floor. Real culture change takes conversation, modeling, and accountability. When women stop hiding, companies win. Samantha is direct about this: when a woman feels safe enough to fully show up, use her voice, and go after advancement, productivity goes up, teams communicate better, and the company starts attracting more skilled talent. The ROI is real. Samantha's Truth Methodology Samantha works with women one-on-one and through 30-day intensives to help them understand the internal patterns holding them back, learn where those patterns came from, and build the self-trust to use their voice, ask for what they want, and step fully into their power. Connect with Samantha Kaye Harris Email: info@samanthakayeharris.com (Note: Kaye is spelled K-A-Y-E) The Manufacturers Network Podcast features long-form conversations with leaders, practitioners, and experts across manufacturing, the skilled trades, and industrial sectors. Host Lisa Ryan, CSP, MBA is a keynote speaker, author of 13 books, and founder of Grategy.

    Why Women Leave the Trades (And What Stops Them) with Samantha Kaye Harris
  3. Jul 6

    Stop Competing on Price: How to Find and Tell Your Company's Story with Lauren Kwedar Cockerell

    If your sales team keeps losing deals on price, the problem might not be your pricing. It might be your story. Lauren Kwedar Cockerell, founder and president of Kwedar & Co., a strategic communications firm based in Fort Worth, joins Lisa to talk about why so many manufacturers struggle to articulate what makes them genuinely different, and what to do about it. Lauren has spent 23 years in public relations working with B2B companies, with deep roots in manufacturing and industrial sectors. Her firm helps companies excavate what's already there, that unique thread hiding in plain sight, and turn it into messaging that resonates with customers, prospects, and the talent they're trying to attract. What You'll Learn in This Episode Why "our people" and "our quality" aren't differentiators. Every competitor is saying the same thing. Lauren explains why surface-level answers won't cut it and how to dig multiple levels deeper to find what's actually distinctive about your operation. The "yeah, duh" trap. The things your team dismisses as obvious are often the most compelling to your buyers. The challenge is that it's hard to read the label from inside the bottle. The Thread: Lauren's four-stage methodology Excavate. Deep discovery through conversations, competitive review, and a close look at everything you've builtSurface. Finding that through line, the offhand comment you almost threw away that turns out to be the whole thingArticulate. Translating the story into language that resonates across every channel and audienceActivate. Putting it out into the world on your website, in media, in sales conversations, and in internal communications Where AI fits and where it falls short. AI can help you iterate content once you have a strong narrative, but it cannot create one for you. Without a distinctive source document, you are just replicating what already exists and creating volume no one is listening to. The new visibility equation. Trade journals, podcasts, and consistent digital content are not just good marketing. They are signals that AI-powered search uses to determine relevancy and authority. If your messaging is inconsistent or generic, the LLMs cannot distinguish you from a competitor either. Signs your messaging problem is costing you real money. You are losing deals on price alone, your salespeople are delivering inconsistent pitches, you are attracting candidates who do not fit, and the marketing firms you have hired just cannot seem to nail it. The first thing to do this week. Pull up your website headline, take away your logo, and ask: could this apply to any other industry? If the answer is yes, you have work to do. Connect with Lauren Website: KwedarCo.com LinkedIn: Lauren Kwedar Cockerell The Manufacturers Network Podcast is hosted by Lisa Ryan, CSP, founder of Grategy and Chief Appreciation Strategist. Lisa helps manufacturing and industrial organizations build cultures where people want to stay.

    Stop Competing on Price: How to Find and Tell Your Company's Story with Lauren Kwedar Cockerell
  4. Jun 22

    How Manufacturing Leaders Can Build Resilient Supply Chains, Strong Culture, and Smarter Automation with JC Carr

    In this episode of the Manufacturers Network Podcast, Lisa Ryan sits down with JC Carr, Territory Account Manager at World Emblem and founder of Whips Miami, to talk about the future of manufacturing leadership, supply chain resilience, automation, and workforce culture. JC shares his unconventional path from launching an exotic car brokerage during COVID to becoming a rising voice in manufacturing with a growing social media following focused on the human side of industry. The conversation explores what manufacturing leaders are getting right and wrong about automation, digital transformation, workforce engagement, and operational growth. JC also shares lessons learned from working inside large-scale supply chain environments, including Amazon, and why community involvement, leadership accountability, and employee connection still matter in highly automated operations. If you’re a manufacturing executive, plant manager, HR leader, or operations professional trying to balance technology with people, this episode offers practical insight grounded in real-world experience. In This Episode:How JC Carr built a business during COVID selling exotic car lease dealsWhat manufacturing can learn from Amazon’s supply chain systemsWhy automation should eliminate frustration, not human valueThe difference between digital transformation and culture transformationHow manufacturing leaders can improve workforce retention and engagementWhy simple tools often outperform expensive technology investmentsWhat manufacturers should consider during mergers, acquisitions, and consolidationThe hidden risks of fragmented supply chainsHow community involvement strengthens leadership and workforce loyaltyWhy younger workers want purpose, connection, and impact from employers About JC CarrJC Carr is a Territory Account Manager at World Emblem, one of North America’s largest emblem and embroidery manufacturers. Having worked across nearly every department in the company, he brings a full-spectrum understanding of manufacturing operations and customer experience. He is also the founder of Whips Miami, an exotic car brokerage launched during college, and has built a social media following of more than 120,000 people by highlighting the human side of manufacturing, leadership, and modern industry. Connect with JC CarrLinkedIn: https://www.linkedin.com/in/jc-carr/ Instagram: https://www.instagram.com/jc.carr/ Company: https://www.worldemblem.com/ Key TakeawayTechnology can improve efficiency. But manufacturing still runs on people. The companies that win long-term will be the ones that use automation to support human judgment, strengthen culture, and create workplaces where employees feel valued and connected.

    How Manufacturing Leaders Can Build Resilient Supply Chains, Strong Culture, and Smarter Automation with JC Carr
  5. Jun 8

    How Great Leaders Create More Leaders with Scott Burgmeyer

    Leadership development is not about creating people who can follow instructions. It’s about creating people who can think. In this episode of the Manufacturers Network Podcast, Lisa Ryan talks with Scott Burgmeyer about leadership growth, succession planning, emotional intelligence, and why so many organizations struggle to develop future leaders before it’s too late. With more than 30 years of experience in manufacturing, operations, consulting, and organizational development, Scott shares practical lessons from working with companies ranging from small manufacturers to organizations like Google, Procter & Gamble, and Bridgestone. The conversation explores: Why leaders struggle to let go and delegateHow to transfer knowledge before experienced employees retireThe difference between managing people and developing leadersWhy employees need permission to think and make decisionsThe hidden cost of constantly answering every question yourselfHow emotional intelligence impacts operational performanceWhy strategic plans fail after the meeting endsThe danger of confusing activity with resultsSuccession planning mistakes that create tension and chaosHow personal growth directly affects company culture and retention Scott also explains why leadership teams must stop focusing only on technical performance and start investing in the growth of people at every level of the organization. One of the biggest takeaways from this episode: Organizations rarely outperform the growth level of their leaders. Actionable Ideas from This EpisodeAsk more questions instead of immediately giving answersCreate low-risk opportunities for employees to make decisionsFocus on outcomes, not just activityBuild leadership systems that continue beyond one generationEvaluate whether your strategic plan is actually moving key metricsDevelop future leaders before you urgently need themMake professional and personal growth part of your leadership expectationsUse feedback early instead of waiting until problems grow Scott’s “Growth Questions”When trying something new, ask: What worked?What didn’t work?What do I need to do differently? Connect with Scott BurgmeyerWebsite: Become More Group LinkedIn: Scott Burgmeyer on LinkedIn Connect with Lisa RyanWebsite: Lisa Ryan, CSP / Grategy If you enjoyed this episode, share it with a manufacturing leader, operations executive, HR professional, or business owner working to strengthen culture, retention, and leadership development inside their organization.

    How Great Leaders Create More Leaders with Scott Burgmeyer
  6. May 25

    What Happens When Your Business Outgrows Your People with Mike Krupit

    Manufacturing companies don’t usually fail because of bad products. They fail because growth exposes leadership gaps nobody wanted to deal with. In this episode of the Manufacturers Network Podcast, Lisa Ryan talks with leadership advisor and Trajectify founder Mike Krupit about what really happens when organizations grow faster than their people, systems, and communication. Mike shares lessons from decades in Silicon Valley startups and explains why retention problems are often clarity problems, leadership problems, and culture problems disguised as “people issues.” The conversation covers: Why companies outgrow key employees and foundersHow poor communication quietly destroys trustThe difference between employees who “get it, want it, and are capable”Why psychological safety matters on the shop floorWhat leaders miss when they blame workers for disengagementHow to manage up when leadership refuses to changeWhy “this is how we’ve always done it” is dangerous in manufacturingThe connection between AI, workforce change, and leadership adaptabilityPractical ways manufacturers can rethink scheduling, culture, and retention One of the biggest takeaways from this episode: You cannot build a future-ready company with leadership habits designed for the past. Mike also shares actionable ideas leaders can use immediately to evaluate whether they truly have the right people in the right seats before growth turns into chaos. Actionable Questions from This EpisodeWhat assumptions are we making that may no longer be true?Are we measuring outputs clearly enough for people to succeed?Do employees feel safe trying new ideas or making mistakes?Are leaders communicating enough, especially across shifts and teams?Is the organization growing faster than the people leading it?What is one thing leadership could change tomorrow? Connect with Mike KrupitLinkedIn: Mike Krupit on LinkedIn Website: Trajectify Connect with Lisa RyanWebsite: Grategy / Lisa Ryan, CSP If you enjoyed this episode, share it with a manufacturing leader, HR professional, or operations executive who’s trying to build a stronger workplace culture while navigating growth and change.

    What Happens When Your Business Outgrows Your People with Mike Krupit
  7. May 11

    What It Really Takes to Scale E-Commerce Without Breaking Your Operations with Ethan Giffin

    E-commerce looks easy… right up until it isn’t. More orders. More customers. More growth. And then everything starts to crack. In this episode of The Manufacturers Network Podcast, I sit down with Ethan Giffin to talk about what really happens when e-commerce businesses try to scale. Not the highlight reel. The operational reality behind it. We get into fulfillment pressure, inventory accuracy, customer expectations, and why so many companies focus on growth before they’ve built the foundation to support it. Because here’s the truth…You don’t rise to the level of your marketing. You fall to the level of your operations. What You’ll LearnWhy scaling e-commerce creates operational challenges most teams underestimateThe pressure fulfillment puts on systems, people, and decision-makingWhere inventory accuracy becomes a make-or-break issueHow customer expectations are reshaping operationsWhy growth exposes weaknesses instead of fixing themThe role your team plays when systems fall shortWhat leaders need to get right before pushing for scale The ConversationEthan Giffin brings a practical lens to e-commerce. No hype. Just how things actually work when volume increases. What stood out in this conversation is how quickly things get complicated. At low volume, you can get away with inefficiencies. At scale, those same issues turn into daily problems. Orders increase. Returns increase. Customer expectations tighten. And suddenly, your operation isn’t just fulfilling orders… it’s reacting all day long. Even with automation in place, the reality doesn’t change. When something breaks, it’s your people stepping in to fix it. That’s where a lot of companies get surprised. They invest in systems… but forget to build the operational discipline behind them. Key TakeawaysE-commerce is an operations business Marketing brings the orders in. Operations decides whether customers come back. Speed raises the stakes The faster you promise delivery, the less room you have for error. Inventory accuracy drives everything If your numbers are off, every decision downstream gets harder. Growth magnifies what’s already broken What works at 100 orders a day rarely works at 1,000. People are still the safety net When systems fail, your team is the one holding it together. Moments Worth ReplayingThe realities of fulfillment as order volume increasesWhere inventory issues start and how they impact everything elseThe pressure created by faster delivery expectationsHow small operational gaps turn into major customer problems About Ethan GiffinEthan Giffin works in the e-commerce space, focused on helping businesses navigate the operational side of growth, from fulfillment to inventory management to scaling systems that actually hold up under pressure. He brings a straightforward, practical perspective to challenges that are easy to underestimate and hard to fix once they show up. Final ThoughtSelling online is the easy part. Delivering on that promise… consistently… under pressure… is where most companies struggle. And when things go wrong, they don’t get fixed by software. They get fixed by people. Gratitude is a strategy.

    What It Really Takes to Scale E-Commerce Without Breaking Your Operations with Ethan Giffin
  8. May 4

    What Automation Gets Wrong About People, Culture, and Judgment with Rylan Pyciak

    Here’s what nobody says out loud. You can automate a facility, install the dashboards, optimize the flow… and still lose the people who make it all work. In this episode of The Manufacturers Network Podcast, I sit down with Rylan Pyciak to talk about what’s really happening inside modern supply chains. Not the polished version. The real one. We get into the tension between automation and human judgment, why most leaders are spending money in the wrong places, and how culture quietly becomes the difference between a system that scales and one that stalls. Because the truth is simple. If your people don’t feel ownership, your systems don’t matter. What You’ll LearnWhy “fully automated” operations still depend heavily on peopleThe difference between scale, speed, and true orchestrationHow to build accountability into your operation without micromanagingWhere most manufacturers waste money on technologyWhy culture is the #1 failure point in M&A activityHow community involvement impacts retention more than most leaders realizeWhat leaders miss when trying to modernize legacy industries The ConversationRylan’s background spans everything from large-scale fulfillment environments to third-party logistics and fragmented legacy industries. That perspective shows up fast. He breaks down what it actually takes to scale operations without losing control. And more importantly, without losing your people. One thing that stood out right away… Even in highly automated environments, you’re still managing thousands of employees across multiple shifts. That creates a different challenge. Not just operations. Consistency, communication, and culture across a 24/7 workforce. And that’s where most leaders underestimate the work. Key TakeawaysAccountability beats intelligence You don’t need a room full of geniuses. You need a team that owns results, learns from mistakes, and adjusts quickly. Start simple before you get fancy Some of the best operational insights still come from a whiteboard on the floor. Not a screen. Not a dashboard. Just people talking about what broke and why. Automation should remove frustration If you want buy-in, start with the work people hate doing. That’s where automation earns trust. Culture is not optional in M&A Too many leaders treat people integration like a detail. It’s not. It’s the difference between success and failure. Top-down vision. Bottom-up execution Leaders define where you’re going. The people closest to the work figure out how to get there. Skip that and everything slows down. Community drives retention When companies invest outside their walls, employees feel it. And they stay longer because of it. Moments Worth ReplayingThe reality behind large-scale automated facilities and workforce demandsWhy expensive tech often replaces simple, effective communication toolsThe mindset shift from “spend money” to “solve the right problem”What actually happens after an acquisition when culture is ignored About Rylan PyciakRylan Pyciak is a supply chain and operations leader focused on building scalable, resilient systems across complex environments. His work spans automation, logistics networks, and integrating fragmented industries into high-performing operations. He brings a practical, no-nonsense approach to solving problems most leaders overcomplicate. Final ThoughtYou can build the smartest system in the world. But if you’ve designed it without your people in mind, it’s fragile. You just don’t see it yet. Gratitude is a strategy. And in a world that’s moving faster every day, it might be the one thing that keeps your people grounded enough to stay.

    What Automation Gets Wrong About People, Culture, and Judgment with Rylan Pyciak
5
out of 5
14 Ratings

About

The Manufacturers’ Network is where manufacturing leaders, plant managers, and industry innovators come to talk straight about what’s working and what’s not, on the shop floor and beyond. Each week, host Lisa Ryan sits down with people who live and breathe this business: operations executives, HR directors, engineers, and founders who are building stronger teams and smarter systems in the face of nonstop change. Listeners gain real-world insights on: • Employee retention and workforce engagement • Automation, AI, and the future of skilled trades • Supply chain and operations leadership • Safety, sustainability, and company culture that lasts If you’re tired of generic “leadership talk” and want practical conversations from people who get it, this podcast is for you. New episodes drop every Monday and are short enough for your commute, sharp enough to shape your week. Subscribe and be part of the conversation that’s connecting manufacturers across industries, one story at a time.