If it were easy, everyone would do it...but it's not. Join us as we explore the fun and frustration of leading and managing in our unique industry.
Season 2, Episode 1: Centralization & Distribution - Catherine Matthews
Catherine Matthews, owner and CEO of Lansing Urgent Care, came into urgent care from General Electric - and the background she brought with her strongly influenced how she runs her centers. The way she rotates her team and "manages" each location really changed my mind about what models work well and are scaleable. Hope you enjoy.
S2 Ep2: Density, Data & Doing Urgent Care - Stan Blaylock
Stan Blaylock has been CEO of Physicians Immediate Care for the last decade, shepherding the organization through growth and change in multiple markets. Listen in as he shares his unique perspective - informed by his prior experience in pharmacy networks and as head of Walgreens Health Services - on where urgent care is and can be going.
Episode 1: Nimble and Bold - Shaun Ginter
Some of the innate characteristics of the people drawn to urgent care as a profession served us well through the pandemic so far. Shaun and I take a look at the past year, which organizations excelled vs. just survived (or not), what made the difference, and what we can all learn from it.
Episode 2: Hubris - Patrice Pash
What does someone like Patrice Pash, who is renowned in our industry for her incredible operations acumen and industry expertise, consider the key characteristic of a great leader? The answer might surprise you. And yes, getting to hang out with her for this was awesome. If you've ever seen her speak, you'll know what I mean. Enjoy!
Episode 3: Focus - Richard Park
If you want to know some of CityMD's original secrets to success, have a listen. Warning: they aren't sexy, and they aren't easy - but they could be tremendously helpful to you.
Episode 4: Relationships - Steve Sellars
Premier Health has quietly but most certainly become known as the reigning expert in urgent care/health system partnerships. Listen in as Steve shares his insights from 15+ years of building and developing some of the most successful relationships in the country.