Real Gaijin — Japan’s Business, Culture & Life Podcast: A podcast about Japan’s economy, work culture, foreign residen

Mark Kennedy — Real Gaijin / Japan Business & Culture Commentary

A podcast that explains Japan’s business, culture, economy, and foreign-resident experience through real stories and in-depth conversations. Real Gaijin explores the real Japan — the people, places, and ideas shaping the future of the country. From Kyushu to Tokyo, we dive deep into Japan’s economy, work culture, entrepreneurship, immigration, tourism, and the lived experience of foreign residents who call Japan home. Hosted by Mark Kennedy, Real Gaijin blends reporting, storytelling, and candid conversations with founders, innovators, creators, and community leaders who see Japan with clear eyes. No clichés. No anime filter. Just honest stories and informed perspectives on how Japan is changing — and what comes next. What we cover: Life and work as a foreign resident in Japan Japan’s business culture and entrepreneurial ecosystem Regional revitalization, demographic change, and local communities Inbound tourism, immigration, and policy shifts Economic and cultural trends reshaping modern Japan Deep dives into Kyushu, Fukuoka, Tokyo, and other regions Whether you live in Japan, dream of moving here, invest in Japanese markets, or are fascinated by the country’s complexities, Real Gaijin offers insights you won’t find anywhere else. Keywords (English): Japan, Japanese culture, Japanese business, Japan economy, Japan work culture, entrepreneurship Japan, foreigners in Japan, expat Japan, living in Japan, immigration Japan, regional revitalization, Kyushu, Fukuoka, Tokyo, Osaka, Japan startups, Japan travel, Japanese society. 日本語キーワード(検索向け): 日本、日本文化、日本社会、日本経済、日本の働き方、外人、外国人、在日外国人、移住、地方創生、地方移住、九州、福岡、東京、大阪、観光、起業、スタートアップ、地域活性化。 realgaijin.substack.com

  1. 1D AGO

    AMA Podcast (S-02, E-05) with Michelle Lyons, a British inventor and social designer who supports regenerative tourism in Japan

    Japan has become one of the most popular destinations for people in their early 20s to 30s. This is due to a combination of affordability, cultural richness, and social media visibility that few other countries can match. A weak yen has lowered the cost of long-haul travel, and efficient transportation, personal safety, and high-quality food make it easy to pack a lot into short trips—an important factor for young travelers with limited vacation time. Meanwhile, anime, fashion, design, gaming, and contemporary art coexist seamlessly with traditional culture, creating highly “shareable” experiences that circulate widely on platforms like Instagram, TikTok, and YouTube. The result is a powerful feedback loop: friends see their peers exploring Tokyo neighborhoods, rural onsen (hot spring) towns, or Japan’s seasonal festivals and quickly add these destinations to their travel wish lists. This reinforces Japan’s status as a near-default international destination for a globally mobile younger generation. Today’s guest on the Real Gaijin AMA podcast is acutely tuned into this vibe and intent on protecting and revitalizing rural Japan. Who is she? Meet Michelle (Michelle Lyons), a British inventor and social designer who supports regenerative tourism in Japan. As the founder of Point North, she designs strategic visitor engagement tools that address socioeconomic, environmental, and cultural issues affecting destinations big and small. In 2023, Michelle created Parks & Japan to combine her passions for Japanese culture, national parks, and experience design. After discovering the complex tourism challenges stretching from Okinawa to Hokkaido, Parks & Japan evolved into a purpose-driven project dedicated to protecting and revitalizing rural Japan. On the agenda We began with some basic questions about Michelle’s background. However, the conversation covered a wide range of topics related to the concept of regenerative tourism and Michelle’s upcoming first visit to Japan in May. Key takeaways * Regenerative tourism: Regenerative tourism is a travel model that goes beyond the sustainability goal of minimizing harm. Instead, it seeks to generate net-positive environmental, social, cultural, and economic outcomes for destinations. Rather than focusing solely on reducing emissions or waste, regenerative tourism takes a systems-based approach in which visitors, operators, and local stakeholders work together to restore ecosystems, strengthen community resilience, preserve cultural identity, and keep economic value in the region. This can include conservation-linked visitor experiences, community-led enterprises, reinvestment mechanisms that build local wealth, and clear limits on carrying capacity to prevent overuse. The central premise is straightforward yet ambitious: tourism should measurably improve a place. Michelle aims to incorporate these principles into her Parks & Japan initiative by designing visitor engagement strategies that protect Japan’s national parks and contribute to the long-term revitalization of rural communities. “Sustainable tourism is no longer enough. We need tourism that actively regenerates the places, cultures, and ecosystems it touches.” - Anna Pollock, founder of Conscious Travel, and a British strategist, thought leader, and speaker best known for pioneering the concept of regenerative tourism, which seeks to move beyond sustainability by restoring and enriching communities and ecosystems * Parks & Japan Project: Michelle is on a mission to raise awareness — especially among international visitors — of Japan’s national parks. One issue is that a single park, the Fuji-Hakone-Izu National Park, attracts more than half of all visitors to Japan’s national parks. She would like to encourage more hiking and nature enthusiasts to visit the other 34 national parks scattered throughout the country. Michelle also wants to encourage visitors to “get off the beaten path” and explore the often-neglected sections within each park. In particular, Michelle has been developing illustrated “Field Quest” booklets in English for each national park. These self-guided activity guides lead visitors through a themed trail or area using structured tasks and prompts. The booklets typically include observation exercises, checkpoints, and interpretive questions that encourage active engagement with the park’s natural or cultural features. The idea is to maintain an analog, screen-free experience to help those participating in the activity stay present and in tune with their surroundings. Essentially, they transform a passive visit into a participatory learning experience while guiding movement along designated routes. * How you can assist Michelle: Michelle has been using LinkedIn to network with various “Friends of National Parks” in Japan, but she is eager to connect with other hiking enthusiasts. After listening to the live podcast, one listener graciously invited Michelle to visit the Jogasaki Kaigan coast, which is part of the Fuji-Hakone-Izu National Park. Michelle intends to return to Japan after her first visit this May and ultimately visit all 35 national parks. For now, she plans to base herself in Kanto during this first adventure. Please feel free to reach out to Michelle with suggestions for places to visit — especially to get more of a feeling for the real Japan than a typical tourist experience. Additionally, Michelle plans to launch the first ten field quests on Kickstarter this summer. As one viewer suggested, Michelle is also interested in finding volunteers to test her draft copies of the field quests. Timeline Substack does not yet have the functionality to allow you to use a link to jump to a specific section like YouTube’s “chapters.” Please refer to the times listed below to navigate through our hour-long conversation. Thank you for your understanding. Key contacts * Substack: * LinkedIn - Michelle: https://www.linkedin.com/in/itsmichellelyons/ * LinkedIn - Parks & Japan: https://www.linkedin.com/company/parks-and-japan/ * Instagram: https://www.instagram.com/parksandjapan/ * National Parks of Japan: https://www.japan.travel/national-parks/ * Point North: https://pointnorthbrandco.com/ #JapanTravel #TourismIndustry #RegenerativeTourism #NationalParks #BrandExperience #Parks&Japan #PointNorth #MichelleLyons #日本旅行 #観光産業 #リジェネラティブツーリズム #国立公園 #ブランド体験 #ブランドエクスペリエンス #自然観光 #ミシェルライオンズ #RealGaijin #リアル外人 Please note that you can subscribe to Real Gaijin for free. If you are so inclined, you can also purchase an annual subscription for a relatively small fee. However, I understand that even the lowest level of annual subscription allowed by Substack may seem too high for many. If you just want to buy a coffee for Real Gaijin (or maybe a green tea), you can also make a small donation here: https://buymeacoffee.com/realgaijin All levels of support - including just liking a particular article and/or leaving a comment - are very welcome. Thanks again for reading. While Real Gaijin lives in Substack, you can also find Real Gaijin on a few other platforms (listed in alphabetical order). https://www.instagram.com/real_gaijin_on_substack/ https://www.threads.net/@real_gaijin_on_substack https://www.tiktok.com/@real.gaijin https://x.com/Real_Gaijin_ https://www.youtube.com/@RealGaijin https://www.linkedin.com/in/mark-wilt-kennedy Get full access to Real Gaijin at realgaijin.substack.com/subscribe

    50 min
  2. FEB 6

    AMA Podcast (S-02, E-04) with Richardson Handjaja, publisher and editor of the Animenomics newsletter

    Anime is no longer just pop culture. It is a complex global business involving IP licensing, streaming economics, merchandising, live events, and, increasingly, technology-driven change. With more than 300 new anime series launched each year, it’s clear that the industry has gone global. In this conversation, we examine how the anime and manga industry works, where the pressure points are in the value chain, and how global markets, data, and innovation are reshaping this traditionally opaque sector. Today’s guest on the Real Gaijin AMA podcast is truly a subject matter expert who joined us from Minnesota in the United States. Who is he? Meet Richardson Handjaja, the publisher of Animenomics, a reader-supported English-language newsletter published every Wednesday that is focused on the economics and strategy behind anime and manga. This online publication goes far beyond merely announcing new titles based on press releases. Drawing on his background at MyAnimeList and in B2B revenue operations, Richardson brings a data-driven, industry-first lens to a field that is often only covered through fandom or press releases. On the agenda We began with some basic questions about Richardson’s background. However, the conversation covered a wide range of topics related to the business dynamics of the anime and manga industries. Key takeaways * Fundamental market drivers: The Japanese anime and manga industries are structurally similar to the global music recording industry in that value creation, ownership, and monetization are divided into three distinct categories. * The first layer consists of the creatives: mangaka (manga artists), light-novel authors, anime directors, animators, composers, and voice actors who are often associated with a particular animation studio (e.g., MAPPA, A-1 Pictures, CloverWorks, Production I.G., Toei Animation, and Bones). These individuals are analogous to songwriters, performers, and producers in music. These individuals generate the creative work but usually don’t retain meaningful ownership of the resulting intellectual property. They are compensated upfront (through fees, advances, page rates, or salaries), with limited long-term participation in downstream success. * The second layer consists of production-side rights holders, who are usually production committees, or seisaku iinkai (制作委員会) in Japanese, composed of publishers, broadcasters, and music labels. These committees function much like record labels in the music industry. They finance production, aggregate risk, control the master intellectual property (IP), and decide how the IP is exploited across formats and markets. Just as record labels own master recordings and publishing rights, production committees hold decisive control over adaptation rights, international licensing, merchandising, and spin-offs. Most of the long-term economic value accrues at this layer. Some big names in this segment include Aniplex, Sony Music, and Kadokawa. * Third are the distribution channels, which closely parallel each other across industries. In anime and manga, this includes TV broadcasters, streaming platforms (e.g., Crunchyroll and Netflix), theaters, digital manga apps, and overseas licensors of related merchandise (e.g., character figurines made by Bandai Namco, Good Smile Company, and Toho, the maker of Godzilla figurines). In music, it includes streaming services, radio, physical retail, and live performance promoters. These channels typically do not own the IP, yet they exert significant leverage over discovery, reach, and revenue share. In both industries, shifts in distribution technology, particularly streaming, have increased the power of platforms while compressing margins upstream. This reinforces a system in which creatives remain distant from most IP-driven returns. * Merchandising is “up for grabs”: Although the relationship between creatives and production-side rights holders in anime and manga is relatively stable, merchandising is the most fluid and contested aspect of the industry. Creatives are largely locked into established arrangements, such as page rates, commissions, or work-for-hire contracts, while production committees reliably control intellectual property (IP) ownership and licensing decisions. This division of labor is well understood and reinforced by institutions, and it is unlikely to change quickly. Merchandising, however, sits downstream from content creation and IP control. This makes it more sensitive to shifts in consumer behavior, technology, and global demand. Merchandising is “up for grabs” because it is no longer confined to traditional categories such as figurines, DVDs, and apparel sold through domestic retail channels. Digital goods, in-game items, NFTs (or their successors), direct-to-consumer storefronts, limited global drops, experiential merchandise, and data-driven fan targeting are reshaping how value is captured. New entrants—including platforms, overseas partners, e-commerce specialists, and creators—can sometimes enter this layer without fully disrupting the upstream IP structure. As a result, merchandising has become the primary arena where experimentation happens, margins can expand, and bargaining power can shift, even as the core creative and production framework remains largely fixed. * Shout-out to potential collaborators: Richardson is essentially doing it all on his own: researching and analyzing the industry, developing and curating content for Animenomics, and publishing Animenomics on Substack. While he has a growing network of collaborators who help him cover specific markets, such as Latin America and Southeast Asia, he is eager to find additional market insiders worldwide with whom to partner. If you’re a fan of anime and manga and are interested in market dynamics, or if you work in the industry, first become a subscriber to Animenomics. Feel free to reach out to Richardson to discuss potential collaborations, as well. Timeline Substack does not yet have the functionality to allow you to use a link to jump to a specific section like YouTube’s “chapters.” Please refer to the times listed below to navigate through our hour-long conversation. Thank you for your understanding. Key contacts * Animenomics Substack: * LinkedIn: https://www.linkedin.com/in/rhandjaja/ * The Association of Japanese Animations (日本動画協会): https://aja.gr.jp/english/japan-anime-data * More about Smart Brevity (style of writing employed by both Animenomics and Real Gaijin): The Art of Smart Brevity - Write Less, Say More | Jim VandeHei | TEDxOshkosh #AnimeIndustry #JapanBusiness #MediaEconomics #IPStrategy #StreamingPlatforms #CreatorEconomy #GlobalMedia #AIinMedia #Animenomics #RichardsonHandjaja #アニメ業界 #日本ビジネス #コンテンツ産業 #知的財産 #配信ビジネス #エンタメ業界 #海外市場 #AI活用 #アニメノミクス #ハンジャヤリチャードソン #RealGaijin #リアル外人 Please note that you can subscribe to Real Gaijin for free. If you are so inclined, you can also purchase an annual subscription for a relatively small fee. However, I understand that even the lowest level of annual subscription allowed by Substack may seem too high for many. If you just want to buy a coffee for Real Gaijin (or maybe a green tea), you can also make a small donation here: https://buymeacoffee.com/realgaijin All levels of support - including just liking a particular article and/or leaving a comment - are very welcome. Thanks again for reading. While Real Gaijin lives in Substack, you can also find Real Gaijin on a few other platforms (listed in alphabetical order). https://www.instagram.com/real_gaijin_on_substack/ https://www.threads.net/@real_gaijin_on_substack https://www.tiktok.com/@real.gaijin https://x.com/Real_Gaijin_ https://www.youtube.com/@RealGaijin https://www.linkedin.com/in/mark-kennedy-5b50b71/ Get full access to Real Gaijin at realgaijin.substack.com/subscribe

    1h 8m
  3. JAN 30

    AMA Podcast (S-02, E-03) with the Founder of "Lisa in Sapporo," Interpreter, Local Navigator and Publisher of Unlocking Japan

    Japan is currently welcoming record numbers of tourists, with more than 40 million expected again in 2026. The northern island of Hokkaido is famous for its “Japow” snow, winter festival, and delicious seafood, and it is a perennial draw for international and domestic tourists, especially during the winter months. However, Japan is struggling to accommodate the influx of foreign tourists. The hospitality industry is on the front lines of this extraordinary interest in Japan. Unfortunately, there are few local innkeepers and travel experts who are familiar with, capable of, or comfortable dealing with foreign visitors. This has prompted a backlash among the local population, who complain of overtourism due to overcrowding in popular destinations like Kyoto (see here for more information). Thus, it takes a special kind of host to address such concerns while providing world-renowned Japanese hospitality. Today’s guest on the Real Gaijin AMA podcast is a Japanese native with a global perspective who assists foreign visitors in Japan. She is an expert in cross-cultural relations and enjoys showing her international guests her home base of Sapporo. Having experienced life in a foreign place herself, she strives to provide her clients with a personalized service that makes them feel right at home. Who is she? Meet Lisa, the founder of “Lisa in Sapporo,” a travel concierge service in Hokkaido. Lisa is a talented woman who works as an interpreter and local guide for visitors to her home base of Sapporo. She supplements her travel guide activities with her role as the host of a wonderful new Airbnb, called minpaku (民泊) in Japanese. Her apartment is located in a residential area with quick and easy subway access to the heart of Sapporo. In her spare time, Lisa publishes her own Substack, Unlocking Japan, which provides a wealth of information about the country. Lisa has always been passionate about learning about other cultures. At 30 years old, she seized the opportunity to move to Rwanda with her five-year-old son as a single mother. Africa opened up a whole new world for this young, bilingual mom. As a result, she returned to Japan and relocated to Sapporo with a new global perspective. As you can imagine, she is an intriguing host who knows how to best meet her guests’ needs. In Sapporo, she runs a local travel concierge service called “Lisa in Sapporo.” It is an invaluable resource for any visitor who wants an authentic experience and to see Hokkaido’s largest city from a local’s perspective. Her service offering includes guided tours and travel advice. The property Just in time for the busy winter season in Sapporo, Lisa partnered with a regional property management company with a large network of short-term rentals on Japan’s northernmost main island, Hokkaido to launch her Airbnb. Thanks to Lisa’s hospitality — omotenashi (おもてなし) in Japanese — and the high-grade amenities of this cozy apartment in a quiet residential area of the city, guests will feel right at home in Sapporo. Make a reservation simply by sending Lisa a DM via Substack or via WhatsApp. This will allow you to communicate directly with the host, providing more flexibility. For example, you could ask for permission to check out later than the normal time of 10 a.m. Follow this link to see the property for yourself: https://lisa-in-sapporo.my.canva.site/lisa-in-sapporo It is a 52-square-meter (560-square-foot) “2LDK” apartment with one bathroom. It is located on the ground floor of an eight-unit, multi-story wooden apartment building that is approximately 40 years old. Lisa’s apartment can accommodate up to seven guests (4 beds and 3 futons). Technically, the regulations stipulate that each guest must have at least 3.3 square meters (35.5 square feet), but Lisa wants her guests to be comfortable. She mostly rents to families with two or three generations visiting together, and there is just enough space for everyone by Japanese standards. Usually, the apartment is occupied by 4 or 5 people. While costs vary depending on the season, the typical fee is 20,000 yen (approximately $129 USD per night), with a minimum stay of two nights. The property is in a great location, only a four-minute walk from the closest subway station. It’s five stops north of Sapporo Station and other parts of downtown Sapporo, such as the main shopping area, Odori, and the famous Susukino nightlife district. Moreover, the closest convenience store is only one minute away on foot, and there are many good restaurants near the property, including some that serve Sapporo’s famous ramen, soup curry, and Genghis Khan barbecue. It is also only a three-minute drive to an expressway entrance for easy access to neighboring Otaru and some of Hokkaido’s most famous ski resorts. The website also has information about Lisa’s guided walking tours, which include a visit to the famous Sapporo Beer Brewery and Beer Garden. On the agenda First, to set the stage, we explored Lisa’s personal and professional journey abroad. This includes her time in Rwanda, where she visited the actual “Hotel Rwanda,” also known as the Hôtel des Mille Collines. We discussed her decision to return to Japan and her motivation for starting the “Lisa in Sapporo” travel concierge service in Hokkaido. Next, we took a deep dive into her decision to expand by partnering with an Airbnb property management company. We had a very candid discussion of the following: * Startup phase (finding and preparing the property) * Decision to work with a property management company (trade-offs, fee structure, communications protocol, etc.). * Daily operations (including guest relations and the unexpectedly challenging process of finding cleaning and linen providers) * Financial reality (revenue, costs, and scaling) * Being a good neighbor (navigating challenges with neighbors and local sentiment about short-term rentals, especially given some high-profile instances of trouble with such properties, mainly in Tokyo and Osaka) If you’re considering doing something similar, today’s discussion may have provided the inspiration you need to take the next step. If you’re already an Airbnb host in Japan, today was a great opportunity to share ideas, as some of our listeners mentioned during the live session. Key takeaways Lisa volunteered all sorts of practical lessons she had learned the hard way, and we could have continued the discussion for hours. Some highlights include the following: * Sourcing a property: In popular areas such as Sapporo, there are many restrictions on whether a property can be rented out short-term and, if so, how many days per year it can be rented out (e.g., 180 days for “simple lodging” versus year-round like a hotel). Most homeowners associations in condominiums prohibit landlords from renting out units as minpaku (民泊), or Airbnb. Competition for rental properties is fierce, and available rentals, particularly those zoned for year-round use, are snapped up within the first few hours of being listed. While not all landlords are interested in tenants who rent out their units on Airbnb, most tend to charge a significant premium for such properties. For example, the other tenants in the multi-unit apartment building where Lisa’s Airbnb is located pay about 50,000 to 60,000 yen (approximately $325 to $390) per month for rent, whereas Lisa pays 80,000 yen ($520). * Option to manage the property on your own: If you are an aspiring Airbnb host looking to maximize your profit margin, it would be best to rent out a portion of your own home. This could include one or more apartments in a multi-unit complex where you live. This way, you can legally avoid using a property management service. * If you have a large budget: Ideally, if you have the luxury of building your own facility from the ground up, which would naturally require a relatively high initial investment, then it would be best to include more than one bathroom in each apartment. * Financials: Lisa in Sapporo is just barely on track to break even and recoup her initial investment within three years, although she received more than thirty bookings almost immediately after listing the property last autumn. Currently, during the high season in Hokkaido (December to February), she averages monthly sales of about 500,000 yen (approximately $3,250). Although the monthly rent is relatively low, after paying a 20% commission to her property management company and an additional 15% to online booking services, as well as covering routine expenses for cleaning, linens, garbage collection, utilities, and snow removal from the property’s parking space, not much operating profit remains at the end of the month. * Catch 22: In popular areas like Sapporo, where there is a lot of competition from other Airbnb properties, there tend to be relatively few service providers. Additionally, ancillary support businesses tend to contract almost exclusively with well-established property management companies. Thus, if you try to save money by avoiding a property management company, it may be difficult to find support services that can meet your scheduling requirements, such as the five-hour period between check-out and check-in in between guests. In a pinch, you may have to clean the property and wash the linens yourself. * Premium for garbage collection: When using a property management service, garbage disposal is classified as “business waste,” a premium service beyond routine garbage collection. Guests are instructed to leave all waste inside the apartment, and the cleaning company is responsible for throwing out the garbage. However, special collection bags are required, and they cost more than regular waste disposal bags. Small expenses like this tend to add up and put further pressure on profit margins. * Extra expenses in the dead of winter: Lisa learned the hard way that she must keep the

    1h 8m
  4. JAN 28

    AMA Podcast (S-02, E-02) with Dr. Izabelle Grenon, Intercultural Expert, Speaker & Japan Relocation Consultant

    When a businessperson is offered the opportunity to relocate to Tokyo to manage a team in Japan, it is commonly recognized as a promotion. The emotions involved can range from elation at being selected for such a challenging and exciting international assignment to concerns about how to lead a Japanese or cross-cultural team, as well as questions about the relocation process and how to support the adaptation of a spouse and children to a new culture and environment. Today’s guest is an expert in cross-cultural relations, adaptation, and education. She helps families from around the world prepare for an international move to Japan and supports leaders managing global teams or working across borders. Who is she? Meet Dr. Izabelle Grenon. Dr. Izabelle Grenon, a long-term expat originally from Canada, is a renowned keynote and guest speaker on cross-cultural relations, cultural intelligence, and effective collaboration across difference. She is also a trusted Japan relocation consultant and language acquisition expert. Dr. Grenon holds a PhD in Linguistics from the University of Victoria in Canada and spent over a decade as an Associate Professor at one of Japan’s top universities, the University of Tokyo. During her 20-year academic career, she presented her research at international conferences and published in leading academic journals. She also holds a degree in Entrepreneurship and brings over twenty years of leadership experience managing projects and teams across creative industries, academic research, and international conference planning. Having lived across four continents, she has led multicultural teams in cross-cultural settings and worked closely with leaders and experts across multiple countries. Today, Dr. Grenon brings her expertise to a wider audience as a keynote speaker for public and private events, an education consultant for schools, a Japan relocation consultant for individuals and families, and an intercultural specialist supporting leaders working in global and cross-cultural environments. Her work as a Japan relocation consultant is people-centered. Rather than offering concierge services, Dr. Grenon empowers individuals, families, and professionals to build a new life independently in their new country. From cultural orientation to practical guidance, she helps clients understand their rights and options so they can truly feel at home in Japan. On the agenda We began by exploring Dr. Grenon’s personal and professional journey to Japan. Dr. Grenon subsequently explained how her firsthand experience shaped her approach to Japan relocation, cross-cultural relations, and leadership, with a focus on supporting professionals and families as they navigate the complexities of Japanese bureaucratic and cultural systems. We discussed her work as a keynote and guest speaker, highlighting cross-cultural relations, cultural identity, and strategies for effective collaboration across very different cultural mindsets. Key takeaways * Enrolling Children in Public School System: Relocating one’s family to Japan can be anxiety-inducing for parents of young children, especially if there is no extra funding to enroll them in private or international schools. In this case, the only option is to enroll them in a traditional Japanese elementary school. The key issue in that case is language proficiency. When an immigrant family attempts to enroll a child of elementary age who does not speak Japanese in a regular public elementary school in Japan, enrollment is generally permitted. However, the support environment is uneven and highly localized. Once enrolled, the child is placed in a mainstream classroom with Japanese peers. There is no nationwide requirement for schools to provide intensive Japanese as a Second Language instruction. Although policy guidance exists from the Ministry of Education, Culture, Sports, Science, and Technology, implementation depends heavily on municipal budgets and staffing. Support varies widely by location. In larger cities or areas with higher immigrant populations, schools may offer part-time Japanese language classes, bilingual support staff, or volunteer aides. In many smaller municipalities, support may be limited to ad hoc assistance from teachers, community volunteers, or classmates. Some schools use translated notices or pictograms for basic communication, but full academic accommodations are often minimal. * Implications of Gender Inequality: Although banks in Japan do not formally discriminate by gender in mortgage lending, gender inequality emerges indirectly, particularly through career interruptions linked to childbirth and childcare. This problem is further exacerbated by maternity harassment (matahara). Since mortgage underwriting places heavy weight on continuous employment and stable income, women who are pregnant, on maternity or parental leave, or who have recently returned to work may be assessed as higher risk due to temporary income disruption. Although this approach is framed as gender-neutral risk management, it disproportionately affects women because they are far more likely to experience career interruptions. In some cases, they are pressured into reduced roles, sidelined positions, or forced to resign due to maternity harassment. When such workplace practices weaken a woman’s employment status or income trajectory, the impact can directly affect mortgage outcomes, resulting in lower loan amounts, stricter terms, or delayed approvals. Thus, conservative lending standards can unintentionally amplify structural and workplace gender inequality rather than merely reflecting neutral financial risk. * Attitudes about Immigration to Japan: One of Dr. Grenon’s most interesting experiences at the University of Tokyo was learning about her students’ views on immigration to Japan. Almost all of them cited similar pros and cons. On the one hand, many students understood the need to allow more foreigners, particularly as a source of labor, to address demographic and labor shortage issues. However, opponents of immigration often cite the erroneous argument that immigrants commit a disproportionate amount of crime. Dr. Grenon invited an expert on crime statistics to present evidence proving that, in general, immigrants in Japan are not the cause of rising crime rates, which surprised most of the students. The data show that foreign visa holders are actually less likely to commit a crime because the risk of being expelled from the country is much greater than the punishment for a Japanese national convicted of a similar offense. Timeline Substack does not yet have the functionality to allow you to use a link to jump to a specific section like YouTube’s “chapters.” Please refer to the times listed below to navigate through our hour-long conversation. Thank you for your understanding. Key contacts * Website: https://izabellegrenon.com/ * LinkedIn: https://www.linkedin.com/in/izabellegrenon/ * Book: Finally, please note that Dr. Grenon has published The Japan Guide: From Renting to Rice Cooking, which is available worldwide on Amazon. This book is designed to be an up-to-date resource for anyone planning to relocate to Japan. #IzabelleGrenon #JapanRelocation #ExpatFamilySupport #LivingAndWorkingInJapan #CrossCulturalLeadership #InterculturalUnderstanding #イザベルグレノン #日本で働く外国人 #異文化リーダーシップ #異文化理解 #海外駐在家族 #RealGaijin #リアル外人 Please note that you can subscribe to Real Gaijin for free. If you are so inclined, you can also purchase an annual subscription for a relatively small fee. However, I understand that even the lowest level of annual subscription allowed by Substack may seem too high for many. If you just want to buy a coffee for Real Gaijin (or maybe a green tea), you can also make a small donation here: https://buymeacoffee.com/realgaijin All levels of support - including just liking a particular article and/or leaving a comment - are very welcome. Thanks again for reading. While Real Gaijin lives in Substack, you can also find Real Gaijin on a few other platforms (listed in alphabetical order). https://www.instagram.com/real_gaijin_on_substack/ https://www.threads.net/@real_gaijin_on_substack https://www.tiktok.com/@real.gaijin https://x.com/Real_Gaijin_ https://www.youtube.com/@RealGaijin https://www.linkedin.com/in/mark-kennedy-5b50b71/ Get full access to Real Gaijin at realgaijin.substack.com/subscribe

    1h 13m
  5. JAN 16

    AMA Podcast (S-02, E-01) with Timothy Connor, Founder and CEO of Synnovate, a boutique advisory focused on Go-to-Market strategy in Japan

    Foreign brands often misjudge Japan, not because it is “closed,” but because it is unforgiving of superficiality. Many arrive armed with global playbooks, confident that past success will translate. However, they discover that Japan quietly but methodically rejects offerings that feel rushed, overly marketed, or insufficiently localized. In Japan, product-market-fit is more about credibility than scale. It requires packaging that signals care, service that anticipates needs before they are voiced, and messaging that respects context rather than shouting through it. Brands that mistake politeness for acceptance or early curiosity for loyalty often find themselves stalled—present but irrelevant. In Japan, failure rarely comes with drama. It comes with indifference, which is far harder to reverse. To kick off the second season of the Real Gaijin AMA podcast series, we were pleased to welcome a guest expert who helps foreign brands navigate the Japanese market. Who is he? Meet Timothy Connor. Timothy is a bilingual and bicultural longtime resident of Tokyo. He has 25+ years of experience in consumer-related businesses, including B2B2C and B2C. He has developed a deep understanding of the Japanese market, its consumers, and the unique aspects of doing business in Japan, where building trust relationships is essential. As CEO of Synnovate, Timothy creates growth strategies, oversees their implementation, and collaborates with local master distributors or franchisors to drive business expansion. Using his bilingual and bicultural expertise, he builds trust relationships with distributors and partners, and then innovates products, sales and marketing channels, and promotional activities. Marketing to Japanese consumers requires a highly developed customer experience and attention to quality details, an aspect sometimes overlooked by foreign brands. As a non-Japanese individual, Timothy often sees opportunities that Japanese partners do not, and he has more flexibility than Japanese individuals to think outside the box. From working on nearly 50 brands new to the market, Timothy has developed an AI Agent that can draft an initial 12 to 15 month go-to-market launch plan. However, as he says, AI needs MI, or market intelligence, and that is what he brings to the table. Based on his experience, Timothy developed the concept of strategic leadership: a distinct, skills-based approach to determining the type of leader a business needs at each stage of growth. He is also an accomplished country manager and managing director who can step into a startup or interim role to enable rapid growth and/or change as necessary. Key takeaways We could have continued the discussion, especially regarding the case studies, for hours. Some highlights include the following: * Do Your Homework in Advance: Like many foreign companies, even global powerhouses such as IKEA sometimes mistakenly assume that their international strategy will work in Japan — not necessarily and often not. * IKEA Had to Learn That Lesson the Hard Way: Taking a one-size-fits-all approach to launching the Japanese branch often leads to unintended and unwanted consequences. After initially retreating from the Japanese market, IKEA did not give up. They took time to study the market, learn customer needs, and transform their approach, combining elements from their global brand and product portfolio with localized solutions. These solutions included smaller-sized furniture, a limited selection of curated products for the Japanese market, and experimentation with the “urban store format” as an antenna store. * Cold Stone Creamery Failed to Study Japanese Consumer Preferences: Despite its initial big splash in the market, this high-end ice cream brand failed to develop brand loyalty. While the showmanship of watching your ice cream being made right in front of you (on a cold stone) was novel at first, it failed to nurture repeat customers or encourage regular visits to their stores. Moreover, their product lineup was too sweet and expensive for the Japanese market. Cold Stone Creamery also lacked a strong local partner and a means to distribute packaged goods through retail channels. Ultimately, they were undone by Japan’s extensive network of convenience stores and supermarkets that offer consumers ready access to a wide variety of reasonably priced ice cream products. * Even with a Strong Local Partner a Foreign Brand Can Still Fail without Localization: Ben & Jerry’s failed not once, but twice! Before being acquired by Unilever, they were wooed to Japan by 7-Eleven. On the surface, this would almost guarantee a successful rollout. They started by simply shipping relatively large pints of unmodified ice cream to Japan. The relatively large tubs of ice cream didn’t fit in freezers, the flavors were odd, and the product names were confusing. Whether 7-Eleven counseled Ben & Jerry’s to launch with more localized versions of their products is still a mystery, but even if the company had been given such advice, it’s likely that they simply ignored it. In any case, 7-Eleven gave this experiment about six months, but they shut it down when it became clear that it just wasn’t working. Normally, the window of opportunity to prove success via the convenience store channel is only two weeks to a month! After being acquired by Unilever, Ben & Jerry’s tried again to penetrate the Japanese market, but they fell victim to the same problem that did in Cold Stone Creamery. They sold scoops in stores rather than packaged goods. Ultimately, Ben & Jerry’s was unable to nurture repeat customers who had grown accustomed to visiting their stores for a scoop of ice cream. Additionally, despite their reputation for environmental activism in the United States, Ben & Jerry’s did not leverage this aspect of their brand in Japan. Their second venture into the Japanese market proved to be too little, too late, especially against the entrenched local competition, even after trying to make a go of it for more than five years! * Navigating Social Media in Japan: Unlike in the West, LINE, a superapp run by the Korean firm Naver, dominates the social media (or “SNS”) landscape in Japan. It followed mixi, which has essentially gone by the wayside. Additionally, while LinkedIn is steadily gaining popularity among English speakers as the “Facebook” for business, Facebook is still used by Gen X and Boomers not only to share personal updates, but also to publish business press releases in Japanese. However, younger generations have largely migrated to YouTube, Instagram, and TikTok. Interestingly, WhatsApp has a relatively low market share in Japan. Timeline Substack does not yet have the functionality to allow you to use a link to jump to a specific section like YouTube’s “chapters.” Please refer to the times listed below to navigate through our hour-long conversation. Thank you for your understanding. Key contacts * LinkedIn: https://www.linkedin.com/in/timothyconnor/ * Synnovate Website: https://www.synnovate.jp/ * Representative Case Studies: Unfortunately, we ran out of time during the podcast to discuss Mister Donut versus Dunkin’ Donuts and Converse, but they are interesting topics. Timothy frequently publishes brief case studies like these on LinkedIn and is always available to answer questions and exchange comments. * IKEA * Social Media in Japan * Cold Stone Creamery * Mister Donut vs. Dunkin’ Donuts * Converse * Ben & Jerry’s #TimothyConnor #Synnovate #JapanMarketEntryStrategy #JapanBusinessAdvisory #GoToMarketJapan #ProductMarketFitJapan #JapaneseConsumerInsight #FuquaSchoolOfBusiness #GlobisGraduateSchoolOfManagement #ティモシーコナー #シノベイト #日本市場参入戦略 #日本ビジネスアドバイザリー #日本中小企業アドバイザリー #日本におけるプロダクトマーケットフィット #日本オムニチャネル戦略 #日本デジタルトランスフォーメーション戦略 #日本の消費者インサイト #異文化リーダーシップ #RealGaijin #リアル外人 Please note that you can subscribe to Real Gaijin for free. If you are so inclined, you can also purchase an annual subscription for a relatively small fee. However, I understand that even the lowest level of annual subscription allowed by Substack may seem too high for many. If you just want to buy a coffee for Real Gaijin (or maybe a green tea), you can also make a small donation here: https://buymeacoffee.com/realgaijin All levels of support - including just liking a particular article and/or leaving a comment - are very welcome. Thanks again for reading. While Real Gaijin lives in Substack, you can also find Real Gaijin on a few other platforms (listed in alphabetical order). https://www.instagram.com/real_gaijin_on_substack/ https://www.threads.net/@real_gaijin_on_substack https://www.tiktok.com/@real.gaijin https://x.com/Real_Gaijin_ https://www.youtube.com/@RealGaijin https://www.linkedin.com/in/mark-kennedy-5b50b71/ Get full access to Real Gaijin at realgaijin.substack.com/subscribe

    1h 9m
  6. 12/31/2025

    AMA Podcast (S-01, E-23) with Jeremy Sanderson, British entrepreneur, living in Japan since 1998

    Over the past year, Real Gaijin has introduced a diverse group of foreigners who either live in Japan or have significant ties to the country. To spice things up, we have also interviewed a few Japanese nationals who are engaged with Japan’s foreigner community. As our viewers have learned, there is no single formula for finding success in one’s adopted country, but all of our guests have one thing in common: they have learned to create their own success. Many have overcome significant personal setbacks, emerging much stronger. Often, the catalyst is a move to Japan. To conclude the first season of the Real Gaijin AMA podcast series, we were pleased to introduce an “old-timer” who has made the most of his adopted homeland since first arriving in Japan during the heyday of its Bubble economy in the late 1980s. After a varied career, our guest took Hernán Cortés’ advice to “burn the ships” to heart. Cortés was the Spanish conquistador who led the expedition that conquered the Aztec Empire. To motivate his crew and prevent them from considering returning home, Cortés burned the ships that had brought them to the New World. Similarly, our guest made a bold move in 1998 when he moved to Japan full-time and never looked back. Who is he? Meet Jeremy Sanderson. Jeremy is a self-described “poster child for landing on one’s feet.” After arriving in Japan almost penniless and with no prior business experience or qualifications, he went on to create a fantastically happy life that has sustained his family rather well over the years.Jeremy is, of course, incredibly modest. A graduate of SOAS University of London, he is a British entrepreneur who has called Japan home for almost three decades. Jeremy specializes in venture-company market entry consulting and interim management. He has successfully introduced, incorporated, and managed a broad range of companies in Japan, including those in the fields of aids to navigation and safety systems for offshore wind farms, industrial LED lighting import and retail, automotive products import and retail, eyewear import and retail, executive search and human resource services, recruitment process outsourcing management, and serviced office and coworking facility setup and management. Jeremy lives and works in Tokyo, conducting most of his business in Japanese. Fun facts Prior to moving to Japan, Jeremy had an eleven-year career in the London Metropolitan Police Force, but he was not your typical “copper” by a long shot! At one point, he was even the guardian of Princess Diana and danced with the late Queen Mother during the famous Ghillies Ball, the annual private dance and dinner hosted by the British monarch at Balmoral Castle in Scotland, which is a formal thank-you event for the estate staff, ghillies (gamekeepers), and local workers who support the royal family during their time at Balmoral.Despite his affinity for Cortés’ famous directive, Jeremy is also an avid sailor. Not only is he the captain of his own vessel Cold Gin, which he keeps in Japan, but he has also crewed on an extended voyage in the North Sea and other waters. Real Gaijin is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber. Key takeaways As Jeremy alluded throughout the interview, opportunities seemed to fall serendipitously into his lap, which he took full advantage. Some highlights include the following: * Make Your Own Luck: As Jeremy described, he “fell into” a series of positions throughout his long career as a result of fortuitous circumstances. While there must have been an element of luck involved, Jeremy is a lifelong learner who never settles for doing a half-fast job. Once he sets his sights on something, he throws himself into studying as much as he can about the subject. This approach, as well as his demonstrable networking skills, has helped him make his own luck. * Overcoming Adversity: Like many entrepreneurs, Jeremy was inspired to start his own business after being fired. He had a falling out with a previous business partner and realized the relationship was no longer viable. Thanks to his extensive personal network, however, it wasn’t long before an investor approached him to become a partner in a new venture. On a deeper level, though, Jeremy was able to overcome adversity because he had consciously decided to make a life in Japan, no matter what it took. He described this as deciding early on whether he would be “living here” or “camping here” (on a more transient basis). “Many foreign residents in Japan are hedging. They’ve got one foot here and one foot in their own country, thinking, ‘If things go belly-up, I can always go home.’” - Jeremy Sanderson Jeremy explained that, like Cortés, he “burned his boats” almost upon arrival and certainly after the first year in Japan. Jeremy’s wife, a Japanese national, also strongly supports this philosophy. Years ago, her wise counsel (and undoubtedly still today) reinforced Jeremy’s determination to commit fully to a life anchored in Japan. * The Higher the Barrier to Entry, the Higher the Reward: Jeremy, building upon his years of experience, advises foreigners who want to make it in Japan to avoid jobs with low barriers to entry, such as teaching English, which many Westerners do. Jeremy was so serious about this idea that he was prepared to sleep in a park before resorting to teaching English. Timeline Substack does not yet have the functionality to allow you to use a link to jump to a specific section like YouTube’s “chapters.” Please refer to the times listed below to navigate through our hour-long conversation. Thank you for your understanding. Key contacts * LinkedIn: https://www.linkedin.com/in/jeremy-sanderson-62b86734a/ * Sabik Offshore (wind farms): https://sabik-offshore.com/ * TYRI Lights: https://tyrilights.com/ #JeremySanderson #BritishEntrepreneur #LondonMetropolitanPoliceForce #SabikOffshore #TYRILights #SandersonIcon #OffshoreWindFarms #IndustrialLEDLighting #RecruitmentProcessOutsourcingManagement #ForeignersWorkingInJapan #SOASUniversityOfLondon #ジェレミーサンダーソン #英国人起業家 #ロンドン警視庁 #サビックオフショア #TYRIライツ #サンダーソンアイコン #洋上風力発電所 #産業用LED照明 #採用プロセスアウトソーシング管理 #日本で働く外国人 #ロンドン大学SOAS #RealGaijin #リアル外人 Please note that you can subscribe to Real Gaijin for free. If you are so inclined, you can also purchase an annual subscription for a relatively small fee. However, I understand that even the lowest level of annual subscription allowed by Substack may seem too high for many. If you just want to buy a coffee for Real Gaijin (or maybe a green tea), you can also make a small donation here: https://buymeacoffee.com/realgaijin All levels of support - including just liking a particular article and/or leaving a comment - are very welcome. Thanks again for reading. While Real Gaijin lives in Substack, you can also find Real Gaijin on a few other platforms (listed in alphabetical order). https://www.instagram.com/real_gaijin_on_substack/ https://www.threads.net/@real_gaijin_on_substack https://www.tiktok.com/@real.gaijin https://x.com/Real_Gaijin_ https://www.youtube.com/@RealGaijin https://www.linkedin.com/in/mark-kennedy-5b50b71/ Get full access to Real Gaijin at realgaijin.substack.com/subscribe

    58 min
  7. 12/12/2025

    AMA Podcast (S-01, E-22) with Laurier Tiernan, a multidisciplinary Canadian artist living in Tokyo

    Japan is home to many foreign residents who pursue creative endeavors, following in the footsteps of artists who found inspiration in their adopted homeland. For example, Ernest Hemingway developed his journalistic style and literary voice during his years in Paris with the “Lost Generation.” Mary Shelley spent years traveling and living in Italy, drawing inspiration from exile and loss. Josephine Baker fled American racism and became one of France’s most beloved performers. She later joined the French Resistance, becoming a symbol of artistic and political courage. Even The Beatles transformed from a local band into the world’s most influential musical act while living the expatriate life in Hamburg’s clubs. Today, Real Gaijin was pleased to introduce a singer-songwriter, freelance bassist, narrator, voice-over artist, guitarist, vocalist, and poet who draws creative inspiration from their adopted home of Tokyo. Who is they? Meet Laurier Tiernan. Originally from Alberta, Canada, Laurier Tiernan arrived in Japan 23 years ago. They started out as a punk rock musician but have since expanded their reach as an interdisciplinary artist with multiple creative endeavors. Earlier this year, Tiernan published their first book of poetry, Fifty-Five Ways to Survive. The bilingual collection of graphic poetry traces a journey from despair to resilience and spiritual connection. Wide-Ranging Talent Laurier divides their time between Tokyo and Edmonton, Alberta. His writing has appeared in major publications across three continents. As a voice-over artist, he has worked on TV commercials, regular programs on NHK, and audiobooks such as Secrets of the Forsaken. Laurier is also a musician, and their songs have aired on over 100 radio stations worldwide. His handwritten poems were featured in “Living While Marginalized,” an exhibition of LGBTQ+ and BIPOC artists hosted by the Penticton Art Gallery in British Columbia. In the same year, Laurier debuted in the TOHO film Yokai Daisenso: Guardians as Dracula. They currently host Tiernan depuis Tokyo on CKRP, a French-language radio station in Alberta. Key Takeaways Some highlights from our nearly hour-long discussion are listed below: * Overcoming Adversity: The inspiration behind Fifty-Five Ways to Survive is Laurier’s personal story of surviving a life-threatening illness, dealing with a severe medical condition and financial hardship, and overcoming the challenges of being a member of a marginalized community. * A Wide Range of Advice for Foreign Resident Creatives in Tokyo: Laurier offered lots of practical advice throughout the interview, from explaining that getting a gig in Tokyo as an indie musician typically involves “pay to play” terms to sharing the Japanese saying, “If you’re on time, you’re late.” * Work Hack — The Discipline of Journaling: For more than 30 years, Laurier has religiously filled three pages of a notebook every day with handwritten notes to record thoughts and ideas that they subsequently draws upon for creative expression. Good suggestion! Timeline Substack does not yet have the functionality to allow you to use a link to jump to a specific section like YouTube’s “chapters.” Please refer to the times listed below to navigate through our hour-long conversation. Thank you for your understanding. Key Contacts * Instagram: https://www.instagram.com/laurier_tiernan_writer/ * Facebook: https://www.facebook.com/laurier.tiernan.personal/ * i-Pairs Inc. Website: https://i-pairs.co.jp/narrator/laurier-tiernan/ * Impleo Narrator Index Website: https://narratorindex.impleo.co.jp/laurier-tiernan/ * Heartful Human Voice Website: https://www.hh-voice.jp/%E8%8B%B1%E8%AA%9E-%E7%94%B7%E6%80%A7%E3%83%8A%E3%83%AC%E3%83%BC%E3%82%BF%E3%83%BC/laurier-tiernan/ * LinkedIn: https://www.linkedin.com/in/lauriertiernan/ * nature airliner: https://natureairliner.com/ #LaurierTiernan #FiftyFiveWaysToSurvivePoemsForStrength #CinquanteCinqVoiesDeSurvie #RadioPresenter #songwriter #singer #VoiceOverArtist #poet #writer #SoundEngineer #WorkingInJapanAsAForeigner #ロリエーティエナン #ラジオパーソナリティ #作詞家 #歌手 #ナレーター #詩人 #作家 #音響技術者 #外国人ライター #外国人ミュージシャン #外国人声優 #外国人モデル #サウンドエンジニアリング #RealGaijin #リアル外人 Please note that you can subscribe to Real Gaijin for free. If you are so inclined, you can also purchase an annual subscription for a relatively small fee. However, I understand that even the lowest level of annual subscription allowed by Substack may seem too high for many. If you just want to buy a coffee for Real Gaijin (or maybe a green tea), you can also make a small donation here: https://buymeacoffee.com/realgaijin In addition to offering a way to make a one-time, small donation equivalent to the price of a cup of coffee, Buy Me Coffee now supports recurring donations. Real Gaijin has three levels, including the following: Pine or sho (松) in Japanese (gold level) for US$10/month Bamboo or chiku (竹) in Japanese (silver level) for $5/month (same as a regular subscription via Substack) Plum or bai (梅) in Japanese (bronze level) for only US $1/month In Japanese, shō-chiku-bai (松竹梅) literally means “pine–bamboo–plum.” As is often the case for course meals in certain restaurants, on sake menus, or box lunch bento sets, shō-chiku-bai is often used instead of “gold–silver–bronze.” For readers with some knowledge of Japanese, yes, the word for “pine” is “matsu.” In this case, however, the on-yomi (音読み) is used. Similarly, the word for bamboo is “take,” but the on-yomi is “chiku.” Similarly, the word for plum is “ume,” but the on-yomi is “bai.” No Need to Pay Me: All levels of support - including just liking a particular article and/or leaving a comment - are very welcome. Thanks again for reading. While Real Gaijin lives in Substack, you can also find Real Gaijin on a few other platforms (listed in alphabetical order). https://www.instagram.com/real_gaijin_on_substack/ https://www.threads.net/@real_gaijin_on_substack https://www.tiktok.com/@real.gaijin https://x.com/Real_Gaijin_ https://www.youtube.com/@RealGaijin https://www.linkedin.com/in/mark-kennedy-5b50b71/ Next Get full access to Real Gaijin at realgaijin.substack.com/subscribe

    58 min
  8. 12/05/2025

    AMA Podcast (S-01, E-21) with Biju Paul, Founder & CEO of TopTech Informatics, a Leading Provider of IT and Network Support Services to SMEs in Japan

    As many foreign residents of Japan know well, settling in, developing your own network, and finding your footing in the business world can be challenging, especially at the beginning. Succeeding often requires superhuman effort and determination. Recently, Real Gaijin was pleased to introduce someone who persevered through difficulties to found and lead one of Japan’s leading IT and network support service providers for small- and medium-sized enterprises (SMEs). Who is he? Meet Biju Paul. Originally from Kerala, India, he arrived in Japan 31 years ago. He worked in a variety of management roles at foreign-affiliated companies in Japan’s investment banking sector before starting his own company, TopTech Informatics. TopTech provides IT and network support services to small- and medium-sized enterprises (SMEs) in Japan and currently has offices in Tokyo, Hong Kong, and India. Biju has a proven track record of developing and implementing high-performance global projects and achieving high customer satisfaction. He currently consults with various industries on cybersecurity. Biju has never taken his success for granted and has always been committed to giving back to the communities in which he lives. After the 2011 earthquake and tsunami disaster in Japan, he led teams of volunteers from Tokyo to clean up houses and public areas in the Tohoku region. Over the course of one year, more than 1,000 volunteers participated in these cleanup operations. In Kerala, India, Biju established the Thoppil Charitable Foundation, a charity that helps poor students meet their financial needs to complete their education. Talented at Getting out of “a sticky wicket” Outside of work, Biju is an avid cricket player and the current president of the oldest Indian cricket club in Japan, the Indian Engineers Cricket Club. Biju is also one of the founders of the Tokyo Cricket Association, where he currently serves as president. Off the field Biju is one of the founding members of the Indian Malayalee community in Tokyo and has held various leadership positions within the community. As a fluent Japanese speaker, he has built a strong network of contacts and partnerships across the Asia-Pacific region. He is also an active member of various chambers of commerce in Japan. As a long-term resident of Japan with cross-cultural and intercultural experience, he regularly consults with Japan Railways and Japanese banks to improve their services for foreigners living in or visiting Japan. Biju is also a guest lecturer at Aoyama Gakuin University in Tokyo. Key Takeaways Although Biju is usually very modest, during the podcast, we convinced him to open up about his personal journey to Japan. Some highlights include the following: * Overcoming Adversity: As American author, entrepreneur, and motivational speaker Tony Robbins said, “Life happens for you, not to you. It’s in your moments of decision that your destiny is shaped.” After being laid off following the dot-com bubble burst and being unable to find a new job right away, Biju took the bold step of founding TopTech Informatics. While it naturally took a lot of hard work and determination to make this new venture a success, Biju says that hitting rock bottom in his business career provided the impetus to start again and thrive in ways he never dreamed possible. It’s interesting how many successful entrepreneurs become business leaders after being fired from a steady position. * Sage Advice for Achieving Success in Japan as a Foreigner: In addition to striving to master the Japanese language, Biju emphasizes the importance of patience, active listening, paying close attention to clients’ needs, and taking a long-term approach to building lasting relationships based on mutual trust. This translates into offering fair prices, which has helped Biju attract and retain a large base of repeat customers, many of whom provide him with referrals. * The Importance of Giving Back: Biju has balanced his life between his devotion to his family, his role as leader of TopTech Informatics, and his commitment to philanthropy. Biju is well aware of how much he has gained from the support of many people in Japan. Thus, when Japan was in dire need following the 3/11 “triple disaster” in 2011, Biju sprang into action. He mobilized a concerted effort to provide relief to victims of the earthquake, tsunami, and nuclear disaster in Tohoku. However, Biju did not simply collect money for this worthy cause. For over a year, he devoted his weekends to leading groups of volunteers from his church in cleanup efforts. Timeline Substack does not yet have the functionality to allow you to use a link to jump to a specific section like YouTube’s “chapters.” Please refer to the times listed below to navigate through our hour-long conversation. Thank you for your understanding. Key Contacts * Website for TopTech Informatics: https://www.toptechinfo.com/ * LinkedIn: https://www.linkedin.com/in/bijupaul/ #BijuPaul #TopTechInformatics #WorkingInJapanAsAForeigner #ビジュポール #トップテック #トップテックインフォマーティックス #RealGaijin #リアル外人 Please note that you can subscribe to Real Gaijin for free. If you are so inclined, you can also purchase an annual subscription for a relatively small fee. However, I understand that even the lowest level of annual subscription allowed by Substack may seem too high for many. If you just want to buy a coffee for Real Gaijin (or maybe a green tea), you can also make a small donation here: https://buymeacoffee.com/realgaijin In addition to offering a way to make a one-time, small donation equivalent to the price of a cup of coffee, Buy Me Coffee now supports recurring donations. Real Gaijin has three levels, including the following: Pine or sho (松) in Japanese (gold level) for US$10/month Bamboo or chiku (竹) in Japanese (silver level) for $5/month (same as a regular subscription via Substack) Plum or bai (梅) in Japanese (bronze level) for only US $1/month In Japanese, shō-chiku-bai (松竹梅) literally means “pine–bamboo–plum.” As is often the case for course meals in certain restaurants, on sake menus, or box lunch bento sets, shō-chiku-bai is often used instead of “gold–silver–bronze.” For readers with some knowledge of Japanese, yes, the word for “pine” is “matsu.” In this case, however, the on-yomi (音読み) is used. Similarly, the word for bamboo is “take,” but the on-yomi is “chiku.” Similarly, the word for plum is “ume,” but the on-yomi is “bai.” No Need to Pay Me: All levels of support - including just liking a particular article and/or leaving a comment - are very welcome. Thanks again for reading. While Real Gaijin lives in Substack, you can also find Real Gaijin on a few other platforms (listed in alphabetical order). https://www.instagram.com/real_gaijin_on_substack/ https://www.threads.net/@real_gaijin_on_substack https://www.tiktok.com/@real.gaijin https://x.com/Real_Gaijin_ https://www.youtube.com/@RealGaijin https://www.linkedin.com/in/mark-kennedy-5b50b71/ Get full access to Real Gaijin at realgaijin.substack.com/subscribe

    1h 1m

About

A podcast that explains Japan’s business, culture, economy, and foreign-resident experience through real stories and in-depth conversations. Real Gaijin explores the real Japan — the people, places, and ideas shaping the future of the country. From Kyushu to Tokyo, we dive deep into Japan’s economy, work culture, entrepreneurship, immigration, tourism, and the lived experience of foreign residents who call Japan home. Hosted by Mark Kennedy, Real Gaijin blends reporting, storytelling, and candid conversations with founders, innovators, creators, and community leaders who see Japan with clear eyes. No clichés. No anime filter. Just honest stories and informed perspectives on how Japan is changing — and what comes next. What we cover: Life and work as a foreign resident in Japan Japan’s business culture and entrepreneurial ecosystem Regional revitalization, demographic change, and local communities Inbound tourism, immigration, and policy shifts Economic and cultural trends reshaping modern Japan Deep dives into Kyushu, Fukuoka, Tokyo, and other regions Whether you live in Japan, dream of moving here, invest in Japanese markets, or are fascinated by the country’s complexities, Real Gaijin offers insights you won’t find anywhere else. Keywords (English): Japan, Japanese culture, Japanese business, Japan economy, Japan work culture, entrepreneurship Japan, foreigners in Japan, expat Japan, living in Japan, immigration Japan, regional revitalization, Kyushu, Fukuoka, Tokyo, Osaka, Japan startups, Japan travel, Japanese society. 日本語キーワード(検索向け): 日本、日本文化、日本社会、日本経済、日本の働き方、外人、外国人、在日外国人、移住、地方創生、地方移住、九州、福岡、東京、大阪、観光、起業、スタートアップ、地域活性化。 realgaijin.substack.com