Tourism Business Chat

Larking Gowen
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  • Entrepreneurship

Larking Gowen presents Tourism Business Chat, where host and tourism specialist Chris Scargill interviews successful business owners and leaders from the tourism, leisure and hospitality sector throughout Norfolk, Essex and Suffolk. We feature special guests who will share their experiences and talk openly about themselves, their business and how they see the future. They share the challenges their business and the sector are facing, what they have learnt from lockdown, and how they plan to structure their business in the face of the ongoing challenges facing the sector. These open and honest discussions will hopefully inspire those in the sector to plan for growth and continued success, as the region aims to rightfully hold its place as a key destination for visitors in the UK. Previous series have focused on the challenges of COVID-19, but the newer series has its sights set on the future and current successes of businesses in the sector. The most recent episodes are recorded live at out Tourism Business Survey seminars, featuring discussions of the results of the surveys alongside expert commentary. www.larking-gowen.co.uk/tourism-insights podcasts@larking-gowen.co.uk @LarkingGowen (c) Larking Gowen LLP

  1. Jul 15

    How AI and marketing are shaping the future of tourism

    In part 2 of our Tourism Business Survey specials, Jamie Steel delivers the survey marketing results, examining how businesses have adapted in the face of AI and rising costs, and payroll expert Dannielle Chapman analyses the staffing and employment results, looking at what changes businesses are making, and how they have responded to increases in NI and other policy and regulation changes. You can find more recordings from this seminar at larking-gowen.co.uk/tourism-insights, including insights from the author of Stand Out Hospitality, Cassie Davison, and the full panel discussion with Cassie, The Hotel Folk and Pensthorpe nature reserve.  Download your full copy of the results brochure here. You can listen on Apple Podcasts and Spotify, Youtube, or wherever else you get your podcasts GET IN TOUCH! We would love to hear your thoughts on today's episode, email us at marketing@larking-gowen.co.uk. We would also love it if you could rate us 5 STARS on Apple Podcasts or Spotify, this really helps people find us! Find more episodes from the series by visiting larking-gowen.co.uk/tourism-insights  Check out our website to see how our team or tourism experts could help you and your business www.larking-gowen.co.uk This content is designed for the information of viewers. Whilst every effort is made to ensure accuracy, information provided may not be comprehensive and should not be acted upon without seeking professional advice. © Larking Gowen LLP

  2. Jul 8

    How tourism can thrive in a changing world – with special guest Cassie Davison

    In the first of three special episodes recorded live at the Tourism Business Survey seminar in May 2026, this episode explores the challenges and opportunities the UK tourism and hospitality sector faces as the Larking Gowen team reflect on 20 years of the survey and this years results. Plus we hear from industry expert, and the author of Stand Out Hospitality Cassie Davidson, on what businesses should be doing to thrive in the face of constant change.  You can find more recordings from this seminar at larking-gowen.co.uk/tourism-insights, including insights on the employment, staffing and marketing results, and full panel discussion with Cassie, The Hotel Folk and Pensthorpe nature reserve.  Download your full copy of the results brochure here. Buy Cassie's book – Stand Out Hospitality – here You can listen on Apple Podcasts and Spotify, Youtube, or wherever else you get your podcasts GET IN TOUCH! We would love to hear your thoughts on today's episode, email us at marketing@larking-gowen.co.uk. We would also love it if you could rate us 5 STARS on Apple Podcasts or Spotify, this really helps people find us! Find more episodes from the series by visiting larking-gowen.co.uk/tourism-insights  Check out our website to see how our team or tourism experts could help you and your business www.larking-gowen.co.uk The views and opinions expressed in this recording are solely those of the individuals involved and do not necessarily reflect the official policy or position of Larking Gowen LLP. © Larking Gowen LLP

  3. 07/01/2025

    Navigating the Future of Tourism – with Steve Magnall, Adam Goymour and Philip Turner. Tourism Business Survey special

    Recorded live on 12 June 2025 as part of the Tourism Business Survey results seminar, Chris Scargill hosted a panel conversation with Steve Magnall, MD of Two Magpies Bakery, Adam Goymour MD of Goymour Group, and Philip Turner, MD of Chestnut Group. The conversation explored the challenges and strategies faced by businesses in the tourism sector, particularly in relation to employment costs, consumer behavior, and economic pressures. The panel give personal insight into the importance of training and maintaining customer confidence while navigating pricing strategies. They also highlighting the need for resilience and innovation and the importance of collaboration and community engagement.  This was a fascinating chat amongst three titans of the East Anglian tourism scene - not to be missed! Watch the full video of the Tourism Business Survey results seminar here. Find the full 2025 survey results brochure here! GET IN TOUCH! We would love to hear your thoughts on today's episode, email us at podcasts@larking-gowen.co.uk. We would also love it if you could rate us 5 STARS on Apple Podcasts or Spotify, this really helps people find us! Find more episodes from the series by visiting larking-gowen.co.uk/tourism-insights  Check out our website to see how our team or tourism experts could help you and your business www.larking-gowen.co.uk Listen to Philip Turners keynote presentation here. Find out more about Two Magpies Bakery Find out more about ROARR! Find out more about Chestnut Group © Larking Gowen LLP  The views and opinions expressed in this recording are solely those of the individuals involved and do not necessarily reflect the official policy or position of Larking Gowen.

    Navigating the Future of Tourism – with Steve Magnall, Adam Goymour and Philip Turner. Tourism Business Survey special

  4. 06/30/2025

    Be the Destination: Insights from Philip Turner on Growth, Community, and Tourism

    "If you can't BE the destination, be the destination WITHIN the destination" so says Philip Turner, founder and owner of Chestnut Group, and keynote speaker the 2025 Larking Gowen Tourism Business Survey results seminar, held on 12 June in Norwich. If you missed being there on the day, let this special episode of Tourism Business Chat take you into the room where it happened, and hear Philip cover everything from his backstory, to his approach to growth and investment, staying as an East Anglian business, the importance of the relationship with your bank, the power hospitality holds in communities, his run in with Jeremery Clarkson, and more in between. Find out more about Chestnut Group Watch the full video of the Tourism Business Survey results seminar here. Find the full 2025 survey results brochure here! GET IN TOUCH! We would love to hear your thoughts on today's episode, email us at podcasts@larking-gowen.co.uk. We would also love it if you could rate us 5 STARS on Apple Podcasts or Spotify, this really helps people find us! Find more episodes from the series by visiting larking-gowen.co.uk/tourism-insights  Check out our website to see how our team or tourism experts could help you and your business www.larking-gowen.co.uk

    Be the Destination: Insights from Philip Turner on Growth, Community, and Tourism

  5. 07/04/2024

    Jimmy Doherty on tourism investment, customers & polar bears!

    During the Tourism Business Survey Seminar, held at ROARR! on 22 May 2024, the audience heard from some inspirational local business leaders on the tourism and hospitality sector. One of them is a familiar face on TV and in bookshops, and owner of Jimmy's Farm & Wildlife Park, Jimmy Doherty. Jimmy chatted to Chris Scargill about the changes he has seen over the years in customer behavior and trends, the importance of investment and funding for tourism based businesses, what tourism really means to him, and of course, how you go about embarking on a rescue mission that means building Europe's largest  polar bear reserve, on a UK farm! You can view the full survey results brochure here, and listen to Jimmys Park Director, Stevie Sheppard, on another episode of Tourism Business Chat here   Find out more about the survey, including other conversations on the day, and other Tourism based content from Larking Gowen by visiting larking-gowen.co.uk/Tourism-Insights  Find out more about Jimmy's Farm & Wildlife Park and their Lost Lands of the Tundra project here

  6. 06/24/2024

    TOURISM SURVEY SPECIAL: Pt 3 - Jimmy's Farm, Byfords and Visit North Norfolk

    During the Tourism Business Survey Seminar, held at ROARR! on 22 May 2024, the audience heard from some inspirational local business leaders on the tourism and hospitality sector. Chris Scargill chaired a panel discussion on the day, and the audience heard commentary on the results of the survey and insight on other key issues impacting the sector. The panel included Park Director at Jimmy's Farm & Wildlife Park, Stevie Shepperd, Director of Visit North Norfolk and Manager at Woodland Holiday Park, Andrew Hird, and the owner of Hidden Talents Iain Wilson, which operates an array of local businesses including The Assembly House in Norwich, Byfords Hotel in Holt, and cake company Sponge.  They discussed issues around staffing, government and council red tape, investment, the change in consumer habits and much more. You can view the full survey results brochure here, Find out more about the survey, including other conversations on the day, and other Tourism based content from Larking Gowen by visiting larking-gowen.co.uk/Tourism-Insights

  7. 06/17/2024

    TOURISM SURVEY SPECIAL: Pt 2 - Insight on results data from the Larking Gowen team

    During the Tourism Business Survey Seminar, held at ROARR! on 22 May 2024, the audience heard from some inspirational local business leaders on the tourism and hospitality sector. In this episode, Tourism & Leisure Partner Chris Scargill discusses the results of the survey in detail, with further insight from specialists Emma Hayward and Sarah Pickett. View the full survey results brochure here.

  8. 06/05/2024

    TOURISM SURVEY SPECIAL: Pt 1 AI, sustainability & what we can learn from New Zealand

    The power of generative AI, and what we can learn from sustainable New Zealand tourism  During the Tourism Business Survey Seminar, held at ROARR! on 22 May 2024, the audience heard from some inspirational local business leaders working in tourism and hospitality. Richard Turvel from SwissCamplings, a leading laundry supplier to the sector, reflects on what he calls 'steady boring growth' and how he believes in the power of his people, even though a huge part of his business is based in machines, and where he sees technology and AI taking us. Tori Burns is a business advisor who also owns a holiday park in New Zealand, she discusses the sustainability pledge that thousands of New Zealand businesses have signed up to help educate tourists, and focus businesses on the value in community, employment and responsible supply chains. Jules Rickman from Flair Content is an expert on all things AI, she provides a whistle stop tour on how generative AI can be your 'multi-talented assistant', help with your marketing and provide you with cost efficient assets. She also highlights the benefits it brings in analyzing your own data, how your customers may be using it to research and book their holidays and days out,  and why keeping your website up to date and impactful will be key going forwards. View the full survey results brochure here. You can view Tori's presentation video Tiaki & the Guardians – Air New Zealand, here View Jules presentation video Virgin Voyages: Jen AI – here

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About

Larking Gowen presents Tourism Business Chat, where host and tourism specialist Chris Scargill interviews successful business owners and leaders from the tourism, leisure and hospitality sector throughout Norfolk, Essex and Suffolk. We feature special guests who will share their experiences and talk openly about themselves, their business and how they see the future. They share the challenges their business and the sector are facing, what they have learnt from lockdown, and how they plan to structure their business in the face of the ongoing challenges facing the sector. These open and honest discussions will hopefully inspire those in the sector to plan for growth and continued success, as the region aims to rightfully hold its place as a key destination for visitors in the UK. Previous series have focused on the challenges of COVID-19, but the newer series has its sights set on the future and current successes of businesses in the sector. The most recent episodes are recorded live at out Tourism Business Survey seminars, featuring discussions of the results of the surveys alongside expert commentary. www.larking-gowen.co.uk/tourism-insights podcasts@larking-gowen.co.uk @LarkingGowen (c) Larking Gowen LLP

Information

  • Creator
    Larking Gowen
  • Years Active
    2021 - 2026
  • Episodes
    28
  • Rating
    Clean
  • Copyright
    © Larking Gowen
  • Show Website
    Tourism Business Chat