CSM Toolbox

Isabel Ruiz
  • 5.0 (3)
  • BUSINESS
  • UPDATED BIWEEKLY

Welcome to CSM Toolbox with Isabel Ruiz. In each bi-weekly episode, we'll hear from experts in Customer Success, Product, Community Management and Marketing to name a few and learn more about their journey and insights.So, what's in your toolbox?

  1. 10/04/2022

    Learning from mistakes with Angela Guedes at Claap | Ep. 18

    Send us a text Angela is a Senior Customer Success Leader & Startup Advisor.  Passionate about building high performing teams and mentor others to reach their full potential. For the past +8 years, she led and operationalized multiple customer success programs, focused on reducing time to value and increasing business results. She's results-driven and process-oriented. And values authenticity, direct communication, and grit. How to contact Angela https://www.linkedin.com/in/angelaguedes/ Claap https://www.claap.io/ Support the show

    18 min

  2. 09/27/2022

    Everything as an experiment with Steffen Hedebrandt at Dreamdata | Ep. 17

    Send us a text Steffen is the Co-Founder and CMO at Dream Data, which delivers tools and enables algorithmic decision-making in marketing and sales. Dreamdata is the B2B revenue attribution platform for small to midsize B2B companies seeking to stop the guesswork and build, repeat, and scale success. How to reach Steffen https://www.linkedin.com/in/steffenhedebrandt/ Find out more about Dreamdata and Revenue Analytics here -------- If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.  Connect with Isabel Ruiz  https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page  https://www.linkedin.com/company/csmtoolbox/ Support the show

    17 min

  3. 07/26/2022

    Sense of community and belonging with Antonia Hellman at Toucan | Ep. 16

    Send us a text Antonia is the Co-Founder and CEO of Toucan, the video platform built for networking.  She is a recent graduate of Stanford University, having studied Economics and Political Science.  Prior to Toucan, her work experience was largely in political campaigning and data science. How to reach Antonia: https://www.tiktok.com/@antoniahellman https://www.toucan.events -------- If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.  Connect with Isabel Ruiz  https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page  https://www.linkedin.com/company/csmtoolbox/ Support the show

    20 min

  4. 07/05/2022

    Leading from your strengths with Judy Bowers at Strengths Consultancy | Ep. 15

    Send us a text Judy is a Work Psychologist with a passion for change and helping individuals and organizations alike thrive. She works as a coach for Strengths Consultancy, where their goal is to provide organizations with the tools and knowledge to implement positive psychology in the workplace. They assist organizations at all levels to focus on strengths rather than weaknesses by assessing their talents using a tool known as Clifton StrengthFinders. www.strengthsconsultancy.nl ------- If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.  Connect with Isabel Ruiz  https://bit.ly/2NDfOvy  Join our CSM Toolbox LinkedIn page  https://www.linkedin.com/company/csmtoolbox/ Support the show

    21 min

  5. 06/28/2022

    Five hats of a Community Manager with Cèline Riemenschneider at Canva | Ep. 14

    Send us a text Cèline Riemenschneider is the Community Lead for Canva Creators, Germany She is also Founder of The Community Mentor and The Community Workademy - an Online Course for Community professionals starting out in the space. Céline on Twitter @celinecommunity The Community Mentor https://workademy.thecommunitymentor.com/ ------- If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.  Connect with Isabel Ruiz  https://bit.ly/2NDfOvy  Join our CSM Toolbox LinkedIn page  https://www.linkedin.com/company/csmtoolbox/ Support the show

    20 min

  6. 06/14/2022

    Creating a movement with Marija Skobe-Pilley at ClickUp | Ep. 13

    Send us a text Marija Skobe-Pilley is leading European Customer Success team at the productivity platform ClickUp.  She's building and scaling a high-performing and productive success team with the main emphasis on culture, personal and professional wellbeing.  She’s a classical musician turned tech. Having spent education years as a music performer and educator, Marija discovered her passion for tech and business after completing her graduate research on using arts to develop business competencies.  She realized that the business of the future needs more human touch, and her unique skill set and artistic mindset are in demand. Marija is also a Founder of Women in Customer Success Podcast, a platform she founded during the pandemic, to provide the platform for women to connect, inspire and champion each other. She is committed to bringing remarkable ladies to the show, from all career stages and backgrounds, to share their inspirational story and practical tools to help others succeed and make an impact. Marija holds degrees from the University of Zagreb (BA Music, MMus) and University of Cambridge (MPhil in Education).  She's a proud mom of two, an advocate for flexible working and parents in technology. -------- If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.  Connect with Isabel Ruiz  https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page:  https://www.linkedin.com/company/csmtoolbox/ Support the show

    19 min

  7. 06/07/2022

    CS Strategy evolution with Kate Neal at Staircase | Ep. 12

    Send us a text A Customer Success professional since 2011, Kate has created CS programs from scratch and hired & led teams at 4 different SaaS startups. Passionate about building and scaling relationships, Kate recently joined Staircase AI as Director of Customer Success to help usher in a new era of the CS tech stack - Relationship Intelligence. When she's not in front of her computer, you can find her surfing, creating music, obsessively learning, and cuddling with her cute pitbull, Zen Adieu. ------- The Customer Conference - London, UK - JUNE 15-16, 2022 The Customer Conference is the leading international independent Customer Success event for tech and non-tech companies that bring together Customer Success practitioners, experts, leaders, evangelists, and activists as well as SaaS savvy folks to meet, make connections, and share the vision of the Customer Success Innovation Future.  https://www.thecustomerconference.co.uk/ Still time to get your time! Get a discount with promo code: TCCPARTNER ------- If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.  Connect with Isabel Ruiz  https://bit.ly/2NDfOvy  Join our CSM Toolbox LinkedIn page  https://www.linkedin.com/company/csmtoolbox/ Support the show

    19 min

  8. 05/24/2022

    Understanding customer conversations with Valentina Thörner at Klaus | Ep. 11

    Send us a text Valentina Thörner has 10+ years of experience in the customer support industry, from customer facing roles to managing teams, and leading the product development of the customer service quality management platform "Klaus".  She currently acts as Empress of Remote & Quality, helping companies to create and adapt quality assurance into the very fabric of how they talk about customer conversations.  Previous experiences include leadership roles at companies like Automattic and Yahoo Right Media, as well as the startup space. Originally from Germany, she lives close to Barcelona with her twin preschoolers. Yes, she does wear a tiara. Klaus website: https://klausapp.com Personal website: https://valentinathoerner.com -------- The Customer Conference - London, UK JUNE 15-16, 2022 The Customer Conference is the leading international independent Customer Success event for tech and non-tech companies that bring together Customer Success practitioners, experts, leaders, evangelists, and activists as well as SaaS savvy folks to meet, make connections, and share the vision of the Customer Success Innovation Future. https://www.thecustomerconference.co.uk/ And there's still time to get your ticket - for a discount, use the code: TCCPARTNER -------- If you enjoy this podcast, please subscribe and leave a review. You can find me on Twitter @CSMToolbox Don’t forget to use the hashtag #CSMToolbox if you find an upcoming mobile or web app that can help us improve and enhance our customer engagement.  Connect with Isabel Ruiz  https://bit.ly/2NDfOvy Join our CSM Toolbox LinkedIn page https://www.linkedin.com/company/csmtoolbox/ Support the show

    23 min
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About

Welcome to CSM Toolbox with Isabel Ruiz. In each bi-weekly episode, we'll hear from experts in Customer Success, Product, Community Management and Marketing to name a few and learn more about their journey and insights.So, what's in your toolbox?

Information

  • Creator
    Isabel Ruiz
  • Years Active
    2021 - 2022
  • Episodes
    50
  • Rating
    Clean
  • Copyright
    © 2024 CSM Toolbox
  • Show Website
    CSM Toolbox