Managing Client Disputes for Creatives | Freelance Burnout, Scope Creep, Contracts for Freelancers

Sheila M. Wilkinson, LMSW, Esq. | Business Coach for Creative Freelancers

Sick of clients asking for "just one more thing"...again and again? Feel like you're constantly overdelivering, undercharging, and saying yes when you really want to scream no? Maybe you've Googled "how to fire a client" or "contracts for freelancers" more times than you'd like to admit. You started freelancing to do work you love but now you're stuck in a cycle of revisions, red flags, and resentment. Sound familiar? Welcome to the Managing Client Disputes for Creative Freelancers - the podcast that helps you set boundaries, protect your energy, and confidently handle the messy, awkward, and overwhelming parts of working with clients. Whether you're dealing with scope creep, ghosting, or clients who don't care about your values (or your value), this show is your permission slip to stop people-pleasing and start protecting your peace (and your paycheck). Hosted by Sheila Wilkinson - licensed attorney, social worker, and patron saint of troublemakers - this is where punk rock therapy meets badass business advice. Sheila combines legal clarity, emotional depth, and conflict resolution smarts to help you feel less alone and way more empowered in your creative career. Her mission is to help you attract the right people, projects, and pay you really want - without sacrificing your sanity. This podcast is for you if you're a freelance designer, developer, artist, or other creative professional who: ✅ Is overworked, underpaid, and starting to question if this is what freelancing is supposed to feel like ✅ Worries about saying no or raising your rates because you don't want to seem "difficult" ✅ Keeps attracting clients who don't care about your values or your boundaries ✅ Wants to do meaningful work, earn enough to live comfortably, and still have the headspace to enjoy your life ✨ You'll get straight answers to questions like: What should I include in my freelance contract to protect myself? How do I set boundaries with clients without sounding rude? Can I actually fire a client… and how do I do it professionally? How do I stop people-pleasing and still get hired? What are the red flags to look for in a new client? Each episode helps you connect the dots - intellectually and emotionally - so you can take action with more clarity, confidence, and courage. You don't need to figure it out on your own (or scroll Reddit at 2am looking for legal advice). Sheila's got your back. Let's build you a more Joyful and Thriving™ life! ------------------------- 🥰 Find out more about what working with me looks like at sheilawilkinson.com and follow me over on Instagram @sheilamwilkinson 💌 Grab my FREE Plug and Play Email Templates for telling people what you need without burning bridges at sheilawilkinson.com/scripts "Managing Client Disputes" is an Original CreativesEd® and What Would Sheila Say?® Podcast. All Rights Reserved, Worldwide.

  1. 1D AGO

    Taking a Break Without Losing Momentum: Boundaries, Health, and Client Expectations {Ep. 94}

    If you're struggling to take a break, you're not alone. In this episode, I explain why it's okay (and necessary!) to take breaks or make a shift, even from work you love, and how pushing nonstop leads to exhaustion, burnout, and harm to your business and clients.  Many service-based business owners fear that slowing down means business will slow down, but there's a better way to manage that. Let's replace guilt with grace - let the business serve you, too.  00:00 It's Okay to Pause (Even From What You Love) 01:24 The Hustle Myth: Why 'Pushing Through' Leads to Burnout 02:23 Give Yourself Grace: Boundaries, Expectations, and Needing Breaks 03:11 Real-Life Wake-Up Call: Getting Sick and Being Forced to Stop 04:05 Protect Your Peace: Health, Reputation, and Listening to the Signs 04:31 Client-Proofing Your Breaks: Flex Schedule Language in Your Contract 04:55 Modeling Self-Care: Why Stepping Back Helps You and Your Clients 06:02 What's Next: Shifting Schedule, Revisit Past Episodes, Stay Connected   RESOURCES 🎧 Episode 5 - Managing Expectations Others Have Of You 📝 Free Interactive Guide: "12 Simple Tweaks to a Clearer Client Contract" >>>  Hi! I'm Sheila, your guide to a Joyful and Thriving™ creative life! I have lots of titles: attorney, social worker, coach, consultant, keynote speaker, educator. And while I'm proud of those titles, I am a human first and a title second – just like you. I want to help you reset expectations, set boundaries, and make aligned decisions, so you can streamline and focus your energy on the people, projects, and pay that actually matter to you.  Instagram: @sheilamwilkinson and @sheilamw_businesscoach | LinkedIn Rate this podcast/episode on Apple Podcasts, or leave feedback here, and be sure to leave me a voice note with a question for me to answer in a future episode!

    7 min
  2. 11/02/2025

    Is it Scope Creep? What to Do When Clients Keep Asking for Changes {Ep. 93}

    Are you struggling with clients who ask for too much and want constant changes?  In this episode, we're diving into the challenges of handling clients' change requests and the importance of setting clear boundaries. I'll share my experiences, explain why clients make such demands, and offer practical advice on how to guide clients effectively.  Learn how to: - communicate expectations about changes, - establish guidelines in your contracts and interactions to maintain control over projects, and  - ultimately, reduce everyone's stress! 00:27 The Challenge of Client Requests 01:00 Personal Experiences with Client Demands 02:32 Understanding Client Behavior 03:41 Setting Boundaries and Expectations 05:17 Importance of Clear Communication 06:50 Real-Life Client Stories 09:47 Mapping Out Processes   RESOURCES 🎧 Episode 1 - You're in Control 🎧 Episode 5 - Managing Expectations Others Have Of You 🎧 Episode 85 - When Your Client Wants Unlimited Revisions 📲 Schedule a Roadmap to Freedom Strategy Session 🙋🏽‍♀️ Which client-pleasing pattern is holding you back? Take the Quiz! 📝 Free Interactive Guide: "12 Simple Tweaks to a Clearer Client Contract" >>>  Hi! I'm Sheila, your guide to a Joyful and Thriving™ creative life! I have lots of titles: attorney, social worker, coach, consultant, keynote speaker, educator. And while I'm proud of those titles, I am a human first and a title second – just like you. I want to help you reset expectations, set boundaries, and make aligned decisions, so you can streamline and focus your energy on the people, projects, and pay that actually matter to you.  Instagram: @sheilamwilkinson | LinkedIn Rate this podcast/episode on Apple Podcasts, or leave feedback here, and be sure to leave me a voice note with a question for me to answer in a future episode!

    16 min
  3. 10/19/2025

    The Creative Freelancer's Guide to Handling Clients Who Don't Pay Back Expenses {Ep. 92}

    What should you do when clients don't reimburse you for out-of-pocket expenses? Today, we're talking about the importance of managing out-of-pocket expenses for clients to protect your financial stability and business operations. I'll share my own personal experiences of being left unreimbursed, highlight the distinction between service fees and expenses, and I offer some legal insights on setting clear boundaries and payment terms in client contracts.  Key issues include creating enforceable agreements, understanding opportunity costs, and avoiding financial risks by establishing up-front payment practices and clear consequences for nonpayment. 00:00 Free Resource for Managing Clients 01:51 Personal Story: Learning the Hard Way 03:04 Understanding the Real Cost of Fronting Expenses 04:04 Setting Boundaries and Clear Expectations 06:29 Legal Insights and Practical Tips 10:10 Final Thoughts and A Plan for You Resources Which client-pleasing pattern is holding you back? Take the Quiz! Free Interactive Guide: "12 Simple Tweaks to a Clearer Client Contract" >>>  Hi! I'm Sheila, your guide to a Joyful and Thriving™ creative life! I have lots of titles: attorney, social worker, coach, consultant, keynote speaker, educator. And while I'm proud of those titles, I am a human first and a title second – just like you. I want to help you reset expectations, set boundaries, and make aligned decisions, so you can streamline and focus your energy on the people, projects, and pay that actually matter to you.  Instagram: @sheilamwilkinson | LinkedIn Rate this podcast/episode on Apple Podcasts, or leave feedback here, and be sure to leave me a voice note with a question for me to answer in a future episode!

    13 min
  4. 10/05/2025

    Feeling Undervalued by Clients? How to Set Boundaries and Reclaim Your Confidence {Ep. 91}

    Do you feel like your clients don't value you or your experience? In this episode, I discuss how to handle situations where you don't feel valued by your clients.  We talk about the importance of over-communicating, and why it's often our responsibility to educate clients on how to value us. We'll look at the significance of communicating boundaries and expectations, and I'll give you some actionable steps to improve client relationships as I share a personal story to illustrate these points and offer strategies for having tough conversations with clients.  Remember, it's about learning, growing, and ensuring that your value is recognized. Dive in and make sure you're not stepping back, but stepping up to be heard. 01:16 Understanding Client Value Perception 04:25 Communicating Your Worth 05:54 Setting Boundaries and Expectations 08:42 Handling Difficult Conversations 12:52 Final Thoughts and Encouragement Resources Schedule a Roadmap to Freedom™ Strategy Session Which client-pleasing pattern is holding you back? Take the Quiz! Episode 4: Managing Expectations (The ones you have of others) Free Interactive Guide: "12 Simple Tweaks to a Clearer Client Contract" >>>  Hi! I'm Sheila, your guide to a Joyful and Thriving™ life! I have lots of titles: attorney, social worker, coach, consultant, keynote speaker, educator. And while I'm proud of those titles, I am a human first and a title second – just like you. I want to help you reset expectations, set boundaries, and make aligned decisions, so you can streamline and focus your energy on the people, projects, and pay that actually matter to you.  Instagram: @sheilamwilkinson | LinkedIn Rate this podcast/episode on Apple Podcasts, or leave feedback here, and be sure to leave me a voice note with a question for me to answer in a future episode!

    16 min
  5. 08/24/2025

    The Real Reason Clients Hire or Fire You: Your Contract Matters {Ep. 89}

    Are you tired of chasing invoices, dealing with scope creep, and working for clients who don't respect your boundaries? In this episode, I uncover the real reason clients hire or fire you: you'll find it in your contract.  From my experiences with countless clients and students across various industries, I've found common patterns that can prevent you from thriving.  Listen and learn why using internet templates or borrowed contracts isn't enough and how creating a custom contract can lead to respect, timely payments, and enjoyable work. ⚡ I also introduce my Contracts Clinic, an 8-week LIVE crash course designed to help creatives like you craft effective contracts. Tune in to discover how to set clear boundaries, attract dream clients, and protect your passion and paycheck. Start transforming the way you manage your creative business! 00:44 Client Stories and Patterns 02:53 The Importance of Custom Contracts 04:05 Common Mistakes with Contracts 08:00 Setting Boundaries and Expectations 09:05 Understanding Principles of Contracts 16:00 Conclusion Resources Get on the Waitlist for the next LIVE Client Contracts Crash Course! Which client-pleasing pattern is holding you back? Take the Quiz! >>>  Hi! I'm Sheila, your guide to a Joyful and Thriving™ creative life! I have lots of titles: attorney, social worker, coach, consultant, keynote speaker, educator. And while I'm proud of those titles, I am a human first and a title second – just like you. I want to help you reset expectations, set boundaries, and make aligned decisions, so you can streamline and focus your energy on the people, projects, and pay that actually matter to you.  Instagram: @sheilamwilkinson | LinkedIn Rate this podcast/episode on Apple Podcasts, or leave feedback here, and be sure to leave me a voice note with a question for me to answer in a future episode!

    18 min
  6. 08/10/2025

    The ONE Contract Clause that lets you Stop Work when Clients Don't Pay {Ep. 88}

    Are you struggling with clients who don't pay on time? In this episode, I'm debunking the myth that you have to continue working even if you're not paid - and I am sharing vital strategies on handling non-paying clients.  From the importance of a solid contract to proactively setting consequences for non-payment, I'll guide you step-by-step on protecting your time, energy, and reputation.  Key topics include avoiding the sunk cost fallacy, using plain language in contracts and negotiations, and setting monetary and non-monetary consequences. Learn how to safeguard your freelance / business with effective contract management.  Tune in and empower yourself to stop work when you're not being paid! 00:53 Understanding Non-Payment Issues 03:12 Importance of Clear Contracts 04:24 Setting Boundaries and Consequences 09:00 Practical Advice and Personal Experiences 12:30 Clarifying Non-Payment Consequences Resources Get on the Waitlist for the next Client Contracts Crash Course! Take the Quiz: Identify and start fixing your client-pleasing patterns today! Spotify Playlist: Episodes 32 - 36 (Contracts Basics: What You Need to Know Before You Sign) Free Interactive Guide: "12 Simple Tweaks to a Clearer Client Contract" >>>  Hi! I'm Sheila, your guide to a Joyful and Thriving™ creative life! I have lots of titles: attorney, social worker, coach, consultant, keynote speaker, educator. And while I'm proud of those titles, I am a human first and a title second – just like you. I want to help you reset expectations, set boundaries, and make aligned decisions, so you can streamline and focus your energy on the people, projects, and pay that actually matter to you.  Instagram: @sheilamwilkinson | LinkedIn Rate this podcast/episode on Apple Podcasts, or leave feedback here, and be sure to leave me a voice note with a question for me to answer in a future episode!

    17 min
  7. 07/27/2025

    Freelance Contracts: How to Fire a Client when they Cross the Line {Ep. 87}

    Are you struggling with a client who crosses the line? Today, I discuss how to address disrespectful clients, set boundaries, and communicate expectations clearly with freelance clients. I'll share my own experiences and provide practical advice on how to handle clients who are disrespectful of your time and energy. Key points include the right time to address disrespect, differentiating between client needs and disrespect, and leveraging contracts to set boundaries. 00:59 The Right Time to Address Disrespect 02:32 Humanizing Client Relationships 04:21 Communicating Expectations and Consequences 04:56 Scripts for Handling Disrespect 08:56 Personal Experiences and Lessons Learned 10:35 Changing the Industry Norms Resources Get on the Waitlist for the next Client Contracts Crash Course! Take the Quiz: Identify and start fixing your people-pleasing patterns today! Free Interactive Guide: "12 Simple Tweaks to a Clearer Client Contract" Schedule a Strategy Call with Sheila Episode 82 - Hidden Freelance Contract Gaps That Could Cost You Big (And How to Fix Them) Episode 83 - Afraid To Lose Clients? Why Defining Your Ideal Client Is Key To A Joyful Business >>>  Hi! I'm Sheila, your guide to a Joyful and Thriving™ creative life! I have lots of titles: attorney, social worker, coach, consultant, keynote speaker, educator. And while I'm proud of those titles, I am a human first and a title second – just like you. I want to help you reset expectations, set boundaries, and make aligned decisions, so you can streamline and focus your energy on the people, projects, and pay that actually matter to you.  Instagram: @sheilamwilkinson | LinkedIn Rate this podcast/episode on Apple Podcasts, or leave feedback here, and be sure to leave me a voice note with a question for me to answer in a future episode!

    16 min

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About

Sick of clients asking for "just one more thing"...again and again? Feel like you're constantly overdelivering, undercharging, and saying yes when you really want to scream no? Maybe you've Googled "how to fire a client" or "contracts for freelancers" more times than you'd like to admit. You started freelancing to do work you love but now you're stuck in a cycle of revisions, red flags, and resentment. Sound familiar? Welcome to the Managing Client Disputes for Creative Freelancers - the podcast that helps you set boundaries, protect your energy, and confidently handle the messy, awkward, and overwhelming parts of working with clients. Whether you're dealing with scope creep, ghosting, or clients who don't care about your values (or your value), this show is your permission slip to stop people-pleasing and start protecting your peace (and your paycheck). Hosted by Sheila Wilkinson - licensed attorney, social worker, and patron saint of troublemakers - this is where punk rock therapy meets badass business advice. Sheila combines legal clarity, emotional depth, and conflict resolution smarts to help you feel less alone and way more empowered in your creative career. Her mission is to help you attract the right people, projects, and pay you really want - without sacrificing your sanity. This podcast is for you if you're a freelance designer, developer, artist, or other creative professional who: ✅ Is overworked, underpaid, and starting to question if this is what freelancing is supposed to feel like ✅ Worries about saying no or raising your rates because you don't want to seem "difficult" ✅ Keeps attracting clients who don't care about your values or your boundaries ✅ Wants to do meaningful work, earn enough to live comfortably, and still have the headspace to enjoy your life ✨ You'll get straight answers to questions like: What should I include in my freelance contract to protect myself? How do I set boundaries with clients without sounding rude? Can I actually fire a client… and how do I do it professionally? How do I stop people-pleasing and still get hired? What are the red flags to look for in a new client? Each episode helps you connect the dots - intellectually and emotionally - so you can take action with more clarity, confidence, and courage. You don't need to figure it out on your own (or scroll Reddit at 2am looking for legal advice). Sheila's got your back. Let's build you a more Joyful and Thriving™ life! ------------------------- 🥰 Find out more about what working with me looks like at sheilawilkinson.com and follow me over on Instagram @sheilamwilkinson 💌 Grab my FREE Plug and Play Email Templates for telling people what you need without burning bridges at sheilawilkinson.com/scripts "Managing Client Disputes" is an Original CreativesEd® and What Would Sheila Say?® Podcast. All Rights Reserved, Worldwide.