Pure Digital Passion with Moses Kemibaro

Moses Kemibaro

This is pure digital passion, the podcast of Moses Kemibaro, one of Kenya's and Africa's leading digital marketers, techbloggers, and technology analysts. Join me for insightful interviews and commentaries on all things digital from across the African continent on a myriad of compelling topics and themes. I share Africa's stories of pure digital passion!

  1. Episode 179 - The Current State & Future of BPO & AI In Kenya & Africa with Teleperformance's Sven De Cauter

    1d ago

    Episode 179 - The Current State & Future of BPO & AI In Kenya & Africa with Teleperformance's Sven De Cauter

    In this recent episode of the Pure Digital Passion Podcast, I sat down with Sven De Cauter, CEO of Teleperformance (TP) Kenya and Nigeria, for a revealing conversation about the growth of one of Kenya’s most remarkable digital business services operations. From 60 employees in 2020 to over 2,500 today, TP Kenya has become a significant case study in what is possible when global scale meets local talent, operational discipline, and long-term ambition.Sven shares his journey from Belgium to the UK, Tanzania, Barcelona, and eventually Nairobi, where he came in to help build a business that now serves clients across 170 markets and 21 languages. We discuss why Kenya was chosen, what he learned from TP’s Barcelona multilingual hub, why Mombasa became part of the company’s footprint, and how AI is reshaping the future of customer service and BPO.This conversation goes beyond headcount and office locations. We also talk about impact sourcing, youth employment, infrastructure, GDPR adequacy, the EU-Kenya Digital Dialogue, and what Kenya must do if it wants to become a serious global destination for digital business services. Sven is candid about both the opportunities and the gaps, and his perspective is especially valuable because it comes from someone who has built across markets and understands what scale really requires.Chapters0:00 Introduction and why this conversation matters2:19 Sven’s background and the road to Nairobi6:16 What TP is and how it evolved globally8:01 Why Kenya, and how the move happened10:52 Why Kenya’s talent pipeline matters13:26 Soft skills, onboarding, and customer service readiness15:17 The growth story from 60 to 2,500 employees19:55 Why Mombasa became part of the operation23:17 Why Two Rivers and TRIFIC made strategic sense28:14 AI, emotional intelligence, and the future of BPO31:07 Green energy, GDPR, and Kenya’s competitive edge33:56 The 10,000-jobs ambition35:26 Kenya, Nigeria, Rwanda, and the pan-African view39:01 Infrastructure, latency, and cost42:32 Kenya’s culture of learning and adaptability48:58 Changing lives through impact sourcing51:15 Advice for young people entering the industry55:55 Closing remarks and where to find TP

    57 min
  2. Episode 178 - Denis Bundi, Kenya, & the Agentic AI Era: Why Infrastructure, Not Hype, Will Decide Africa’s Future

    1d ago

    Episode 178 - Denis Bundi, Kenya, & the Agentic AI Era: Why Infrastructure, Not Hype, Will Decide Africa’s Future

    In this episode of the Pure Digital Passion Podcast, I sat down with Denis Bundi, a Kenyan-born AI-Native business builder, engineer, and founder of Agentyc, DBX Engine, and ClawFolks, to unpack an extraordinary journey from Nairobi to Houston, Rice University, Texas Instruments, Google, Microsoft, and finally back home to Kenya. We talk about the evolution of computing, the rise of agentic AI, why infrastructure matters more than hype, and what Kenya and Africa must do to avoid being left behind in the next era of technology.Denis also shares practical lessons from building at the frontier of AI, from working on enterprise systems and cloud partnerships to now helping teams deploy AI agents that can check inboxes, calendars, CRMs, and Slack, and take action on behalf of users. This is a conversation about systems thinking, engineering quality, entrepreneurship, and the urgent need for Africa to build, not just consume, the future of AI.Chapters0:00 Intro and why this conversation matters2:37 Denis Bundi’s background and journey from Kenya to the US9:34 Rice University, engineering rigor, and early career foundations12:31 Texas Instruments and the hardware/software mindset21:29 BMC, Google Cloud, and the move into customer-facing roles35:00 Returning to Kenya and building for the agentic era42:21 Agentic, DBX Engine, and ClawFolks50:55 Why AI could reshape labor and productivity57:30 Advice for young people in Kenya and Africa1:01:00 Closing reflections and where to find Denis’ work

    1h 3m
  3. Episode 177 - Earn in USD from Kenyan Real Estate – The TRIFIC Green USD I‑REIT with Brenda Mbathi & Pius Muchiri

    4d ago

    Episode 177 - Earn in USD from Kenyan Real Estate – The TRIFIC Green USD I‑REIT with Brenda Mbathi & Pius Muchiri

    Kenyans have always loved real estate – from shambas and plots to townhouses and apartments. But the classic model is capital‑intensive, illiquid, and almost always shilling‑denominated. In this episode of the Pure Digital Passion Podcast, we unpack a very different way to own prime Nairobi commercial real estate and earn in US dollars. The TRIFIC Green USD I‑REIT is an income‑generating Real Estate Investment Trust anchored by the TRIFIC North Tower – an EDGE‑certified Grade A office building located inside a private Special Economic Zone within the wider Two Rivers ecosystem. It is authorized by the Capital Markets Authority as an Income REIT, targeting an 8% annual net yield in USD, paid twice a year, with a minimum entry of just USD 1,000. The unrestricted offer is open to both institutional and retail investors – including the Kenyan Diaspora and chamas – and closes on 12th June 2026. To unpack what this actually means, I’m was joined by: Brenda Mbathi – CEO, TRIFIC SEZ (Two Rivers International Finance & Innovation Centre), which hosts the TRIFIC North Tower inside Kenya’s only private, services‑focused Special Economic Zone.Pius Muchiri – CEO, Nabo Capital, the REIT Manager behind the TRIFIC Green USD I‑REIT, describing the vehicle as a “regulated chama” that lets Kenyans pool resources to own institutional‑grade assets.We dig into: What a REIT actually is, in Kenyan termsWhy the TRIFIC North Tower is fully let, dollar‑denominated, and green‑certifiedHow the 8% targeted USD yield is constructedWhy Centum, TRIFIC, Nabo, NCBA, and a long list of institutional partners matter for governance, transparency, and investor protectionHow retail investors, Diaspora, institutions, and chamas can practically apply – and what happens after the 12th June 2026 closing dateIf you’ve ever looked at a big commercial building in Nairobi and thought, “I wish I could own a piece of that,” this is one of the rare moments when that statement is literally true. The bell is expected to ring on the Nairobi Securities Exchange on 23rd June 2026 – but the application window is now just about two weeks away from closing. Key links TRIFIC Green USD I‑REIT information & prospectus: https://trific.co.ke/i-reitOnline application portal (C&R Group): https://trific.candr.africa/Timestamps 00:00 – Intro: Why Kenyans love real estate – and why this conversation is different 02:00 – What is TRIFIC and what is a REIT? Brenda and Pius explain in Kenyan language 07:30 – From plots to a “regulated chama”: How the TRIFIC Green USD I‑REIT works 13:00 – Why traditional property is capital‑intensive and illiquid – and how a listed REIT changes that 18:30 – Inside TRIFIC SEZ: tenants, incentives, and why everything is dollar‑denominated 25:00 – The TRIFIC North Tower: Grade A, fully let, EDGE‑certified, and sitting inside the Two Rivers ecosystem 31:00 – Following the cash flows: how the target 8% USD yield is built – and why the sponsor supports the first two years 38:00 – What this means for retail investors, Diaspora, institutions, and chamas 44:00 – Governance, “regulated chama” vs informal chama, and why structure matters 51:00 – How to apply: brokers, C&R online portal, Safaricom Zidii Trader, and what happens if it’s oversubscribed 56:00 – Timeline: 12 June closing, 15–19 June allocations and CDS credits, 23 June expected NSE listing 59:00 – Final thoughts: why this moment matters for Kenya’s services economy – and why the deadline counts If this episode helps you think differently about how to earn in hard currency from Kenya’s professional services economy, share it with someone in your personal, chama, or Diaspora circle and visit the links above before 12th June 2026.

    53 min
  4. Episode 176 - From Neural Networks at Cambridge to AI Governance in Kenya with Akili AI's Simon Bransfield-Garth

    May 8

    Episode 176 - From Neural Networks at Cambridge to AI Governance in Kenya with Akili AI's Simon Bransfield-Garth

    Simon Bransfield-Garth was writing his doctoral research on artificial neural networks at Cambridge in 1985 — forty years before most people had heard of AI. In this episode, he traces that journey through Myriad Solutions (a vector processor company that preceded the GPU era), Symbian (the smartphone OS that defined the pre-iPhone world), Cellcrypt (mobile voice security for governments worldwide), and Azuri Technologies (pay-as-you-go solar for 250,000+ households across nine African markets) — and explains how all of it led him to found Akili AI in 2024. We discuss: why 42% of Kenyan internet users use ChatGPT but most Kenyan boards think they have zero AI in their business; what Akili Snapshot reveals when you run it on a typical EastAfrican financial institution; how Akili AI took a loan processing workflow from two weeks to five minutes; and why Simon believes the biggest risk for Africa is not adopting AI too fast — it is adopting it too slowly. CHAPTERS 00:00  Introduction 03:10  Simon's early career — Cambridge, neural networks, Myriad Solutions 08:35  The Symbian years and the lesson of a platform that missed the shift 12:53  Cellcrypt and the intersection of security and AI 15:36  Azuri Technologies and a decade of building in Africa 19:34  Why Akili AI focuses on financial services 21:22  AI adoption in Kenya — the consumer/corporate gap 27:51  The three things AI actually is — and why governance is the hard part 31:45  Introducing Akili Snapshot and Akili Assured 42:24  What boards do not know about their own AI exposure 46:16  Two scenarios for AI in Africa over the next decade 49:18  Advice for corporate leadership, startups and the general public 55:04  Where to find Akili AI and take the free Snapshot assessment   LINKS Akili AI website: https://akili-ai.com Free Akili Snapshot assessment: https://assured.akili-ai.com Simon Bransfield-Garth on LinkedIn: linkedin.com/in/simonbransfieldgarth

    57 min
  5. Episode 175: Kasi Insight’s Yannick Lefang On Building Africa's Leading Indigenous Decision Intelligence Company

    Mar 27

    Episode 175: Kasi Insight’s Yannick Lefang On Building Africa's Leading Indigenous Decision Intelligence Company

    In this episode of the Pure Digital Passion Podcast, I sit down with Yannick Lefang — Founder & CEO of Kasi Insight, Africa's leading decision intelligence company — for one of the most intellectually rich conversations I've had on this podcast. Yannick's path to founding Kasi is unlike almost any other founder story in the African technology biased ecosystem. Born in France, raised in Cameroon, trained as an electrical engineer at the University of Ottawa (cum laude), he spent over a decade in financial risk management at TD Bank in Toronto — before joining the International Finance Corporation to advise African banks on risk frameworks across East, Southern, and West Africa. That experience revealed a data gap no one had filled: Africa had no reliable, high-frequency, pan-continental consumer intelligence platform. So in 2017, he built one. Today, Kasi Insight tracks consumer sentiment, economic signals, brand performance, and retail dynamics across 21 African markets — conducting 120,000+ interviews annually and generating 80 million data points. Their Kasi Index of Consumer Sentiment is distributed on Bloomberg and Refinitiv. We cover his entire journey — from his grandfather's entrepreneurship lessons in Cameroon, to the Nortel collapse, the Lehman Brothers crisis at TD Bank, the Kasi founding story, and what it actually takes to build Africa's consumer data infrastructure from the ground up: 00:00 — Introduction & background: Who is Yannick Lefang? 03:33 — Growing up in Cameroon: the grandfather who shaped an entrepreneur 10:00 — From medical school expulsion in Benin to engineering in Canada 18:36 — Cultural shock: arriving in Ottawa from Cameroon in January 20:44 — The collaboration lesson that turned his academic career around 24:41 — Career journey: Nortel, E*TRADE, and moving to Toronto's financial industry 30:00 — Inside TD Bank: market risk, capital markets, and the 2008 financial crisis 33:00 — Two weeks into a new TD role — and into the middle of a Lehman Brothers write-down 35:00 — The mentor question that started everything: "If you had a magic stick..." 36:17 — The inflation basket that didn't work, and the pivot to survey data 37:33 — Why Kenya (not Cameroon): the lunch conversation that changed the company 38:51 — The founding logic: Africa was making decisions without a feedback loop 44:57 — The moat: why 9 years of primary data cannot be bought at any price 47:35 — From data company to market research company to decision intelligence company 52:23 — Building the infrastructure: 1,500+ ground-level researchers, country by country 54:33 — Why Kasi built its own platform (Tableau was $2,999 per user) 55:18 — Who the clients are: Bloomberg, Reuters, African banks, FMCGs, NGOs 56:49 — Kasi tracked COVID in Africa before the WHO declared a pandemic 1:00:14 — What separates Kasi from traditional research companies 1:03:44 — The vision: becoming the Bloomberg of Africa 1:06:50 — Advice for young Africans: work ethic, challenging the status quo, and the informal market 1:10:48 — Closing reflections

    1h 13m
  6. Episode 174: Glass Houses & Glass Ceilings: Mary Njoki on Building A PR Agency & The State of PR in Africa Report

    Mar 26

    Episode 174: Glass Houses & Glass Ceilings: Mary Njoki on Building A PR Agency & The State of PR in Africa Report

    81% of African PR professionals are using AI — but are they using it right? Mary Njoki breaks it down. In this episode of the Pure Digital Passion podcast, I sit down with Mary Njoki — Founder & CEO of Glass House PR — for a wide-ranging, hour-long conversation covering her founder journey, the story behind the 2026 State of PR in Africa Report, and what the findings really mean for the industry. Mary founded Glass House PR in 2012 at 23 years old, starting with a modem, a laptop, and a free website template. She finished high school at 16, discovered PR through volunteer work at a Nairobi youth community, and spent the first two years doing pro bono work before landing Facebook as a client in year three. Thirteen years later, Glass House PR is one of Africa's leading Pan-African communications agencies — and a couple of weeks ago released the 2026 State of PR in Africa Report, the most comprehensive and current examination of the African PR industry to date. We cover: The real story behind the 81.5% AI adoption figure (it's about depth, not just usage)The shift from SEO to GEO and why organizations with content cultures win the AI eraThe human premium and what it takes to direct AI rather than be directed by itThe Gen Z opportunity, algorithm volatility and the case for owned mediaAI governance as self-governance, and why Africa's most urgent AI challenge is training LLMs on African data. Time Stamps 00:15 Introduction and guest welcome 02:07 Why "Glass House PR"? The meaning behind the name 02:34 From computer science dreams to PR: the unconventional path 03:30 Finishing high school at 16 and starting a company at 23 04:25 K Crew and the volunteer moment when PR clicked 05:46 Building Glass House PR with a modem and a laptop 06:39 Two years of pro bono work and the early conviction 09:40 Building a Pan-African footprint 10:00 Facebook in year three: the validation moment 12:10 Before Facebook, there was Google — and a near miss 13:54 Introducing the 2026 State of PR in Africa Report 14:29 The Turkey summit that triggered the whole initiative 16:41 The methodology: 54 agencies, 16 countries, 80 students 17:09 Why 16 countries? Mary wanted 54. 18:15 How the AI and digital-first theme emerged from last year's findings 20:34 Producing Pan-African findings across radically different markets 21:34 The most surprising finding: 81% using AI — but at a basic level 24:47 From SEO to GEO: optimising for AI citations, not search clicks 27:11 Why the future belongs to content creators, not advertisers 27:58 PR budgets rising from 2027 — because of thought leadership content 28:18 74.1% say AI enhances vs 42.5% of Gen Z say it reduces authenticity 31:31 "How do you become the human agent?" 32:00 The 10,000 hours argument: AI amplifies mastery 33:52 Gen Z: microwave generation or untapped opportunity? 34:42 "They just need direction" — Mary on developing Gen Z talent 35:48 Legacy practitioners and the fear that Gen Z is "cheating" 36:13 Finding 7: the generational platform split 36:39 Algorithm volatility, TikTok's Africa problem, and rented land 38:40 Traditional PR agencies and the digital-first reckoning 39:38 The client who still wants to see a newspaper photo 40:55 Trust metrics vs vanity metrics and the Kenyan media landscape 44:42 AI governance: self-governance before external policy 46:35 AI sameness and the value of original human creativity 48:10 "The authenticity that comes with originality can never be replaced" 49:04 Training LLMs on African data: owning the narrative at algorithm level 51:12 Global South amplifying humans vs Global North replacing them 52:40 It's not about AI leadership — it's about use case studies 53:24 Advice for young Kenyans and Africans entering PR in the AI era 54:49 AI proficiency: the new "do you have computer packages?" 56:27 The question nobody asks — and why tech and PR have always been one

    1 hr
  7. Episode 173: The Bolt Kenya & Ipsos Gig Economy Report Launch Media Discussion Panel

    Mar 26

    Episode 173: The Bolt Kenya & Ipsos Gig Economy Report Launch Media Discussion Panel

    Kenya's gig economy drives over KES 100 billion in annual economic impact and supports 150,000+ jobs. Top Bolt drivers earn up to KES 400,000 monthly, with 53% citing ride-hailing as their primary income source and 98% reporting improved livelihoods. This 49-minute panel features Kenya's platform economy leaders—platform operators, policy experts, and ecosystem builders—breaking down the operational realities behind the numbers, Bolt's comprehensive safety investments, smart regulatory frameworks, inclusion challenges, and the projected growth to 300,000 gig workers by 2028. Panelists Moderator: Moses Kemibaro – Founder & CEO, Dotsavvy | Host, Pure Digital Passion Dimmy Kanyankole – Senior General Manager, East Africa, Bolt Kenneth Anye – Director of Public Policy, Africa & International Markets, Bolt Mbugua Njihia – Venture Builder & Solution Architect Key Discussion Highlights Earnings Reality: 1/ Average: KES 63,000/month across driver cohorts 2/ Top 20%: KES 180,000–300,000/month 3/ Highest single earner: KES 400,000/month (3x average salary, 6x minimum wage) Safety Investments: 1/ Emergency button with medical/security dispatch 2/ AI-powered trip anomaly detection 3/ Live trip sharing 4/ Driver vetting (ID + good conduct certificates + PSV insurance) 5/ 12% of Bolt workforce dedicated to safety Policy Framework: 1/ 53% primary income source + 98% improved livelihoods 2/ Need for holistic regulation addressing fuel costs, financing, commissions 3/ Mobile money's light-touch regulation as blueprint Growth & Inclusion: 1/ Gender participation gap: 3% female 2/ Rural penetration: 22% 3/ 2028 projection: 300,000 gig workers Time Stamps 0:00 – KES 100B impact + 150K jobs 2:30 – Earnings: KES 63K avg → KES 400K top 9:00 – 53% primary income + 98% better lives 15:00 – Volatility (62%) vs retention trends 22:00 – Safety deep-dive 30:00 – Policy: holistic vs single-issue 37:00 – Gender/rural inclusion gaps 43:00 – 2028: 300K workers ahead 47:00 – Key takeaways

    49 min
  8. Episode 172: Actnable AI's Dharmendra Jain & Josiah Kimanzi Make African Research Faster, Smarter, & Actionable

    Mar 24

    Episode 172: Actnable AI's Dharmendra Jain & Josiah Kimanzi Make African Research Faster, Smarter, & Actionable

    Dharmendra Jain (Founder & CEO) and Josiah Kimanzi (Client Service Director) reveal how Actnable AI is transforming market research across Africa—from emotional response analysis to qualitative automation. Given their 30+ years running operations for Kantar/TNS across India, Nigeria, Kenya and beyond, they're now building Nairobi-rooted AI tools that fix slow fieldwork, manual analysis, and generic global platforms.What you'll discover in this 50-minute deep dive:1/ How Neuro AI measured identical telecom ads triggering radically different emotions across African cities (Lagos rational, Kinshasa needed full rewrite)2/ Qual AI's "chat with data" magic—turning raw transcripts into instant themes, sentiments, and action recommendations3/ DIA platform unifying structured surveys + unstructured social/media for holistic consumer insights4/ Real client wins: massive data projects delivered under impossible deadlines5/ Why African research lags AI adoption (skills gaps, infrastructure) and how to fix it6/ Future vision: affordable enterprise-grade insights for African SMEsTheir origin stories are pure gold:a) Dharmendra's "falling in love" moment: processing India's Indian Leadership Survey (240K respondents)b) Josiah's anthropologist pivot → Research International → Kantar Nigeria's 20-country client service for Heineken, MTN, Coca-Colac) Nigeria's "beautiful chaos" that forged their partnership (and that legendary chapati meeting!)About Actnable AI: Nairobi HQ serving Kenya, India, USA, South Africa. Specializing in Neuro AI (facial/emotional analytics), Qual AI (qualitative automation), real-time calling agents, and language solutions. Built by practitioners for African market realities. actnable.ai00:00 - Intro: Why AI research matters for African brands00:45 - Dharmendra's data origin: Indian Leadership Survey (240K respondents)02:30 - Josiah's anthropologist → research career pivot04:15 - Nigeria operations: "Beautiful chaos" survival stories07:45 - How they met (the chapati moment!)10:30 - Founding Actnable AI: From Field Management System to AI15:20 - Neuro AI case study: Telecom ads across African cities22:10 - Qual AI & DIA platform: Chat with unstructured data28:40 - Client wins: Speed + measurable business impact34:15 - African research's AI adoption barriers (skills, infra)41:20 - Future: Local AI democratizing SME insights46:30 - Leadership lessons: Ops → founding transition49:00 - Closing: Data-driven decision-making as African standard

    50 min
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About

This is pure digital passion, the podcast of Moses Kemibaro, one of Kenya's and Africa's leading digital marketers, techbloggers, and technology analysts. Join me for insightful interviews and commentaries on all things digital from across the African continent on a myriad of compelling topics and themes. I share Africa's stories of pure digital passion!

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