45 episodes

Quick chats about automation solutions for business around chatbots, voicebots, development, integration and process automation with the team at Disruption Works and a few special guests. Just some light hearted interviews, comments and tips that might help business with their digital journeys or automation thoughts. Find out more about Disruption Works at www.disruptionworks.co.uk

Disruption Works Chit Chat Disruption Works

    • Business

Quick chats about automation solutions for business around chatbots, voicebots, development, integration and process automation with the team at Disruption Works and a few special guests. Just some light hearted interviews, comments and tips that might help business with their digital journeys or automation thoughts. Find out more about Disruption Works at www.disruptionworks.co.uk

    Voicebots - A Use Case - Debt Collections, how does the bot handle it?

    Voicebots - A Use Case - Debt Collections, how does the bot handle it?

    This is one of the most powerful use case for a neat and sophisticated voicebot. With debt collections on the rise, scaling and costing the collection of debt is a tricky service to actually make good margins against.

    The smaller debts are too costly to collect and the timeslots for success are really tight, but when it does not matter whether you are making 10 or 1000 calls an hour, the bot can scale and be cheaper than an agent and it is easier to train.

    So how does it work, well give it a listen and find out.

    Find out more about voicebots

    • 16 min
    Chatbots - What the self service journey looks like with some examples

    Chatbots - What the self service journey looks like with some examples

    Today, we are talking about some real self service journeys that are being applied for clients and how these can transform the way that businesses work and how customers interact.

    We even mention the now legendary Lobster shack and how that has gone global with a smashing digital solution ... well in theory.

    • 20 min
    What's it all about - Virtual Power Agents - Microsoft's approach to chatbots

    What's it all about - Virtual Power Agents - Microsoft's approach to chatbots

    Today, we discuss Virtual Power Agents, the relatively new chatbot UI from Microsoft. Making it easier to collaborate on chatbots that can be incredibly sophisticated, but also very accessible.  Oh and we talk about Sean and Steve's lobster shack... or argue about it!

    Find out more about these and how they fit an organisation and how they talk to the rest of the Microsoft estate and enable full self service journeys.


    To find out more about chatbots click here

    • 27 min
    Voicebots - The impact to organisations has never been stronger.

    Voicebots - The impact to organisations has never been stronger.

    Today we talk about the impact to an organisation where voicebots have been deployed. It is transformatory and the impact to HR, costs, profits and overall customer experience are simply incredible.

    If you want to find out more about voicebots, then click here

    • 26 min
    Chatbots - What is the best platform or channel for you?

    Chatbots - What is the best platform or channel for you?

    Today, we talk about the many chatbot platforms that are available. From the large vendors like Google and Microsoft, to the smaller platforms that are simpler and cheaper to deploy. As we are platform agnostic, we give an object view on the different options.

    We talk about the pros and cons for each approach and what channels are available with each.  Budgets and business cases have a role in the selection, so what is the best for you business?

    Find out more about chatbots here

    • 28 min
    Chatbots for Charity Fundraising - Working with the team to increase revenue

    Chatbots for Charity Fundraising - Working with the team to increase revenue

    Today we talk about how a chatbot can help with the fundraising efforts in a charity. From lead generation and prequalification of the type fundraising or donations that a person is interested in and helping with the final conversion into a loyal and engaged donor or supporter. 

    We deal with a human in the loop and how the chatbot can work alongside a member of the team and also how that warmed up lead is then ready to convert and help the charity.

    • 20 min