Send us Fan Mail In this episode of Marketing Espresso, I’m joined by Mel Kettle for a very honest conversation about what has really changed in marketing over the past 20 years and what, despite all the technology, still remains exactly the same. Mel and I have both been in and around marketing, communications and business long enough to have seen the shift from brochures, direct mail and year-long conference lead times through to websites, email marketing, social media, LinkedIn, content marketing and now, of course, AI. And while so much has changed, this conversation kept coming back to one very simple truth: people still want to do business with people. We talk about why so many of us are feeling jaded by social media right now, particularly LinkedIn, where the algorithm seems to be serving more sponsored posts, second and third connections, and random notifications than the people we actually care about. We also unpack why showing up online still matters, especially for consultants and professional service providers, but why it has to be done with more intention than simply posting for the sake of posting. Mel shares how much of her business over the years has come through social media, from Twitter in the early days through to LinkedIn more recently, but we also talk about the reality that these platforms now require far more energy, consistency and thoughtful engagement than they once did. We also dive into email marketing and why it can feel more intimate and valuable than social media, particularly when people have actively chosen to be on your list. There is something different about writing to people who have invited you into their inbox, and we talk about why that can create stronger connection than trying to win attention in an increasingly crowded feed. Of course, we also talk about AI. Not in a panic-driven way, but in a practical way. AI can absolutely help us simplify tasks, pull ideas together, analyse information and speed up certain processes, but it should not replace the human thinking, emotion and effort that good marketing requires. Mel also shares her Human Leadership Matrix, built around clarity and humanity, and we explore how those two ideas apply beautifully to marketing. If we want our marketing to work, we need to be clear on what we are selling, who it is for, what value it provides and how we want people to feel. This episode is a reminder that while the tools keep changing, the foundations of good marketing do not. Strategy still matters. Human connection still matters. Effort still matters. And if we want people to care about our businesses, we have to give them something real to connect with. Key takeaways from this episode include the importance of being visible online without letting algorithms dictate your entire marketing strategy, the value of email as a more personal and owned communication channel, and the role of AI as a support tool rather than a replacement for original thought. The action from this episode is to look at your own marketing and ask whether it is clear, human and genuinely useful. Are you creating content with effort and intention, or just adding to the noise? Are you using AI to support your thinking, or outsourcing the very parts of marketing that make your brand memorable? And are you building a marketing strategy that helps people trust you, understand you and actually want to work with you? You can connect with Mel Kettle at melkettle.com, on LinkedIn, or on Instagram where she shares business insights, books, food and the occasional muddy dog paw print. Order your signed copy of Fully Connected DOWNLOAD MY CONTENT PLANNER Instagram @bec_chappell LinkedIn – Bec Chappell If you're ready to work together, I'm ready to work with you and your team. How to work with me: 1. Marketing foundations and strategy consultation 2. Marketing Coaching/ Whispering for you a marketing leader or your team who you want to develop into marketing leaders 3. Book me as a speaker or advisor for your organisation 4. Get me on your podcast This podcast has been produced and edited by Snappystreet Creative