Growth in Dentistry: A Dental Intelligence Podcast

Dental Intelligence, Inc.
  • 4.7 (15)
  • MANAGEMENT

Welcome to the Growth in Dentistry podcast! We’re here to help your practice grow by sitting down with real practitioners from all over the industry, all of whom have found success in one way or another.

  1. 142. Leadership Strategies to Reduce Burnout and Build a Thriving Dental Practice with Heather Crockett of ACT Dental

    FEB 9 · VIDEO

    142. Leadership Strategies to Reduce Burnout and Build a Thriving Dental Practice with Heather Crockett of ACT Dental

    In this episode of Growth in Dentistry, Steve Jensen sits down with Heather Crockett from ACT Dental to discuss practical strategies for overcoming burnout and building a thriving dental practice. They explore the "Sunday Scaries" phenomenon that many dental professionals experience and provide actionable advice on leadership, self-awareness, delegation, and work-life balance. Listen to the episode to hear about: Identifying the root causes of Sunday night dreadThe Power of ReflectionThe Three Hats of LeadershipSelf-Awareness as a Leadership ToolThe Show-Do-Teach methodAvoiding Maintenance ModeSetting Boundaries...and much more! Resources: Learn more about ACT Dental: https://www.actdental.com/Best Practices Association: https://www.actdental.com/bpaThe Working Genius Model: https://www.workinggenius.com/The DiSC® Assessment: https://www.discprofile.com/Five Behaviors of a Cohesive Team: https://www.fivebehaviors.com/See a demo of Dental Intelligence and get a $50 gift card: http://get.dentalintel.net/podcast

    40 min
  2. 141. Effective Patient Communication: Scripts for Collections, Cancellations, and Going Out-of-Network with Ragan Hartman of Fortune Management

    JAN 27 · VIDEO

    141. Effective Patient Communication: Scripts for Collections, Cancellations, and Going Out-of-Network with Ragan Hartman of Fortune Management

    In this episode of the Growth in Dentistry podcast, Steve Jensen sits down with Ragan Hartman, a dental industry expert with over 27 years of experience in healthcare management and executive coaching. Ragan shares actionable verbal skills and scripting techniques to address common challenges facing dental practices today and provides actionable scripts to use in your practice. Listen in to hear more about: The power of words in dentistryHandling accounts receivableMitigating cancellationsManaging no-showsGoing out-of-networkHandling escalations...and so much more! Want to reach out to Ragan and get a copy of the scripting guides she mentioned? You can call/text her at 931-808-8820 or email her at raganhartman@fortunemgmt.com. You can also contact her via the Fortune Management website: https://www.fortunemgmt.com/profile/ragan-hartman. See a demo of DI and get a $50 gift card: http://get.dentalintel.net/podcast.

    41 min
  3. Practice Growth Deep Dive: Dr. Fran Dolan

    JAN 13 · BONUS VIDEO

    Practice Growth Deep Dive: Dr. Fran Dolan

    In this episode of Growth in Dentistry, host Steve Jensen and Riley Beck of Energize Group sit down with Dr. Fran Dolan, owner of Dolan Dental, to discuss how he built a top-performing scratch practice in just three years. Dr. Dolan shares his journey from associate dentist to practice owner, revealing the strategies, challenges, and key decisions that led to his success. Listen in to hear about: Dr. Dolan’s early career and transition from associate to practice ownerHis unique practice model of split-shift scheduling and how his team is structuredMarketing and patient acquisition, and his partnership with Energize GroupThe practice’s growth trajectoryHis investment in technology used in his practice, from 3D printers to intraoral scanners and more…and so much more! Want to get in touch with Dr. Dolan? Follow along with his practice journey on Instagram at @dolan_dental and reach out there or to his personal account, @fran_dolan_dmd. See a demo of DI and get a $50 gift card: https://get.dentalintel.net/podcast.

    48 min
  4. 140. Industry Rules and Best Practices with Matt Coggin, CEO of Spear Education

    JAN 5 · VIDEO

    140. Industry Rules and Best Practices with Matt Coggin, CEO of Spear Education

    Steve Jensen sits down with Matt Coggin, President and CEO of Spear Education, to discuss major trends shaping dentistry and how dental practices can navigate them successfully. Matt shares insights on practice consolidation, consumerism, digital transformation, and the challenges of training associates. Listen in to hear about: Major trends in dentistryThe challenge for dentists entering the workforce out of collegeThe gap between learning new procedures and implementing them in the practiceGrowth vs. operating expensesWhat drives success in dental practices...and so much more! Get in touch with Matt and the team at Spear: mcoggin@speareducation.com or https://www.speareducation.com. See a demo of DI and get a $50 gift card: https://get.dentalintel.net/podcast.

    38 min
  5. 139. How Practice Valuations Work with Jon Harris of Fortune Management

    12/22/2025 · VIDEO

    139. How Practice Valuations Work with Jon Harris of Fortune Management

    Jon Harris from Fortune Management is back on the Growth in Dentistry podcast to discuss practice valuations, market trends, and strategies for building valuable dental practices. Jon shares his expertise on what makes practices valuable, how to structure acquisitions, and the importance of operational efficiency in today's changing market. Listen in to hear more about: Market Trends & Valuations: How rising interest rates, inflation, and market volatility have impacted practice valuations and deal structuresUnderstanding Practice Value: Why cash flow matters more than revenue, and how two practices collecting the same amount can have vastly different valuationsDeal Structures: Five ways to bridge valuation gapsMulti-Location Strategy: Why DSOs and private practices are pursuing multiple locations to spread margins and increase profitabilityCash Flow Drivers: The five key areas that drive cash flow in a dental practice Hygiene Optimization: How to calculate the impact of adding hygiene columns and prioritizing patients with unscheduled treatmentBuilding Value: Three main strategies to increase practice value: optimize capacity, expand clinical suite, and create a workplace culture that attracts talent...and so much more! Connect with Jon: (423) 579-3775 or jonharris@fortunemgmt.com. See a demo of DI and get a $50 gift card: https://get.dentalintel.net/podcast.

    36 min
  6. 138. The Three Pillars of Dental Practice Growth with Ryan Menacho of Firegang Marketing

    12/15/2025 · VIDEO

    138. The Three Pillars of Dental Practice Growth with Ryan Menacho of Firegang Marketing

    In this episode, host Steve Jensen sits down with Ryan Menacho from Firegang Marketing to discuss a powerful framework for dental practice growth. Ryan shares the three-component model that has helped practices across the country attract more patients and build thriving businesses: differentiation, visibility, and conversion. Listen in to hear more about: The Firegang Three-Component Model: Understanding the three pillars of dental practice marketing successHow to stand out in your market through money, time, and convenienceMaking your practice known through strategic marketing channelsTurning phone calls into booked appointments with proven techniquesHow to control phone conversations and avoid saying "no"Addressing the hidden opportunity cost of unanswered calls…and so much more! Head over to http://www.firegang.com to set up your FREE Practice Growth call. And request your FREE copy of the Practice Growth book: https://go.firegang.com/pgexpanded-optin. See a demo of DI and get a $50 gift card: http://get.dentalintel.net/podcast.

    34 min
  7. 137. Marketing is More Than Just New Patients with Evan Lazarus of Simple Impact Media

    11/18/2025 · VIDEO

    137. Marketing is More Than Just New Patients with Evan Lazarus of Simple Impact Media

    Evan Lazarus is back on the podcast! In this episode, Steve Jensen sits down with the CEO and founder of Simple Impact Media to discuss what it really takes to grow a dental practice through marketing. Evan brings a unique perspective to dental marketing, combining his background as a former COO of a hedge fund with his data-driven approach to practice growth. Listen in to hear about: What makes the ideal marketing clientWhy focusing solely on new patient acquisition is a mistakeThe importance of understanding key metrics like annual patient value, conversion rates, and diagnostic percentagesHow to develop a comprehensive growth strategy rather than just implementing isolated tacticsRealistic expectations for marketing investment based on practice goalsThe critical factors that determine whether a practice is ready to benefit from marketing spendHow to approach marketing as an ongoing strategy rather than a quick fix…and so much more! Connect with Evan at www.simpleimpactmedia.com. See a demo of DI and get a $50 gift card: https://get.dentalintel.net/podcast.

    31 min
  8. 136. Improving Case Acceptance with Olivia Smith

    11/03/2025 · VIDEO

    136. Improving Case Acceptance with Olivia Smith

    In this episode of the Growth in Dentistry podcast, host Steve Jensen sits down with Olivia Smith from OS Dental Consulting to tackle one of dentistry's most persistent challenges: improving case acceptance. With case acceptance rates trending downward across the industry, Olivia shares her expertise from working with over 100 practices to reveal the real barriers preventing patients from saying yes to treatment—and how to overcome them. We discussed: Industry trends: Declining case acceptance ratesCommon Barriers to case acceptanceThe importance of comprehensive presentationTeam member rolesFinancial conversationsLab case management…and so much more! Guest Bio: Olivia Smith is the founder of OS Dental Consulting and has been in dentistry for over 11 years. With a background in marketing and business management, she has worked with over 100 practices across the country and spent the last 7 years coaching practices to improve their systems, case acceptance, and overall growth. Olivia specializes in helping practices identify barriers in their patient journey and implementing systems that lead to 15-20% increases in case acceptance. Connect with Olivia at olivia@osdentalconsulting.com or visit her website, www.osdentalconsulting.com. See a demo of DI and get a $50 gift card: https://get.dentalintel.net/podcast.

    42 min
See All (183)

4.7
out of 5
15 Ratings

About

Welcome to the Growth in Dentistry podcast! We’re here to help your practice grow by sitting down with real practitioners from all over the industry, all of whom have found success in one way or another.

Information