RouteGenie: Medical Transportation Insights

RouteGenie

Listen to our podcast if you want to learn more about the healthcare market and about technology that disrupts the industry.

Episodes

  1. 5d ago

    How to Diversify NEMT with Student Transportation: Joe Siddle | Inside the Lamp Podcast

    What if the fastest path to doubling your NEMT revenue had nothing to do with Medicaid? In this episode of Inside the Lamp, NEMT consultant and sales expert Joe Siddle joins RouteGenie Co-Founder and Growth Partner Jonathon Anthon to share the exact strategy he's used to help NEMT providers break into school transportation contracts and unlock a whole new revenue stream. Joe walks through his proven approach to winning school contracts, including a real-world example of 40 daily trips translating to $200K a month in additional billing. He covers how to research your market, size up the competition, close the deal, and why saying "yes" to opportunities outside the typical NEMT lane builds the kind of reputation that compounds over time. Jonathon also shares the RouteGenie features that make scaling into student and non-NEMT transportation actually manageable, from contract templates to passenger app notifications. What you'll hear:0:47 Joe Siddle's background2:16 The step-by-step process of an NEMT consultant4:33 Post-sale marketing and contract execution8:59 RouteGenie features that make growing your business easier12:08 RouteGenie templates for non-NEMT transportation12:53 RouteGenie passenger app and notifications13:54 How to reach Joe Siddle Want to be a guest on Inside the Lamp? Fill out the invite form: https://forms.gle/dATuK6brMqghWBpw7 Want to see how RouteGenie helps NEMT providers diversify and scale?Book a demo: https://routegenie.com/get-a-demo/Call: 1 (877) 599-6560 Connect with RouteGenie:Facebook: https://www.facebook.com/routegenie/LinkedIn: https://www.linkedin.com/company/routegenie/X: https://twitter.com/theroutegenieInstagram: https://www.instagram.com/routegenie/ Disclaimer: The information provided in this episode does not, and is not intended to, constitute legal, financial, medical, or business advice. All content is for general informational purposes only and may not reflect the most up-to-date information.

    17 min

  2. Jun 1

    Latest NEMT News: State Modernization Meets Federal Enforcement | Genie Journal Recap

    May was the most decisive month of state level NEMT modernization this year. Colorado passed HB 26 1328, Wisconsin selected Verita as its new Medicaid NEMT vendor, and Massachusetts committed $15.66 million for 131 wheelchair accessible vans. On the federal side, CMS deferred $1.3 billion in Medicaid payments to California, HHS OIG launched reviews of every state Medicaid Fraud Control Unit, and 15 people were charged in a $90 million Minnesota Medicaid fraud case. Inside the Lamp, we published a new case study on 360 Quality Care in Saint Louis, and this month's product release brings faster invoicing, an 837P billing fix, and Lightning Assign updates. Chapters:00:00 Welcome and what mattered in May00:20 Three state moves: Colorado, Wisconsin, Massachusetts00:30 Colorado HB 26 1328 passes State Senate01:03 Industry response: Tyler Bors O'Leary, MedRide01:38 Wisconsin selects Verita as new Medicaid NEMT vendor02:11 Fourth major broker change of 202602:31 Massachusetts $15.66M Community Transit Program funding03:28 Federal compliance push hits a new gear03:43 $1.3 billion California Medicaid deferral03:57 HHS OIG launches MFCU reviews04:14 Minnesota: 15 charged in $90M Medicaid fraud case04:41 Rising compliance baseline for Medicaid providers05:05 NEMTAC CSO Instructor Bridge course launches05:41 Inside the Lamp: 360 Quality Care case study06:31 Product release: invoice speed, 837P billing fix, Lightning Assign07:05 Wrap up and what it all means

    8 min

  3. May 26

    Insights from NEMT Broker of the Year: Gabe Erwin, Provide A Ride | Inside the Lamp Podcast

    What does it take to run nearly 2 million NEMT trips a year and earn NEMTAC's 2025 Broker of the Year? In this episode of Inside the Lamp, we find out. We sit down with Gabe Erwin, Sr. Director of Client Engagement and Market Strategy at Provide A Ride, the Cleveland-based hybrid broker and fleet operator that's redefining what payers can expect from their NEMT partners. By blending network management with direct transportation operations, Provide A Ride controls costs, enforces accountability, and stays ahead of rising payer demands. Gabe shares what makes a veteran NEMT organization resilient, how brokerage and fleet operations actually coexist day to day, the KPIs that matter most, the tools that keep the operation running, and the single biggest piece of advice he has for NEMT operators today. What you'll hear:0:43 Guest introduction1:15 Gabe's background at Provide A Ride4:10 What it means to be a veteran NEMT organization, and Provide A Ride's strategy for resilience6:50 How to navigate a changing NEMT environment9:39 How brokerage and fleet operations coexist day to day11:04 The operational advantages of a broker running its own fleet13:15 How to earn a NEMTAC Broker of the Year award15:25 What payers are demanding from brokers and transportation providers today17:14 The most important KPIs to track19:46 The essential tools for running an efficient NEMT operation23:59 The biggest piece of advice for NEMT operators Want to be a guest on Inside the Lamp? Fill out the invite form: https://forms.gle/dATuK6brMqghWBpw7 Become a transportation provider for Provide A Ride: https://providearide.com/Provide A Ride on LinkedIn: https://www.linkedin.com/company/provide-a-ride-ohio Want to see how RouteGenie helps NEMT brokers and providers scale efficient operations?Book a demo: https://routegenie.com/get-a-demo/Call: 1 (877) 599-6560 Connect with RouteGenie:Facebook: https://www.facebook.com/routegenie/LinkedIn: https://www.linkedin.com/company/routegenieX: https://x.com/TheRouteGenieInstagram: https://www.instagram.com/routegenie/ Disclaimer: This content is provided for general informational and educational purposes only and does not constitute legal, financial, medical, or professional advice. Requirements, regulations, and practices may vary by jurisdiction and change over time.

    27 min

  4. May 19

    Scaling NEMT Success with Strong Partnerships: Stephen Newman, 360 Transport | Inside the Lamp LIVE

    What does it actually take to build an NEMT partnership that holds up over time? Recorded live from Inside the Lamp LIVE in Dallas, just ahead of NEMTAC Transform 2025, this episode brings back one of the most thoughtful operators in the industry. RouteGenie Co-Founder and ITL host Jonathon Anthon sits down with Stephen Newman, CEO of 360 Quality Care + Transport Services in St. Louis, to talk through the real story behind their partnership: how it started, the challenges they worked through, and what the road ahead looks like. Jonathon shares where he sees AI reshaping NEMT, and Stephen makes a strong case for raising the bar on service quality through a value-based approach to medical transportation. If you're an NEMT provider thinking about quality over quantity, or wondering what the next decade looks like for the industry, this conversation is for you. What you'll hear:0:10 Meet the guest0:30 How RouteGenie transformed 360 Transport2:30 What drives RouteGenie3:20 The journey of the partnership5:00 No partnership is perfect, but trust is priceless7:00 A decade of NEMT progress, and why AI is a gamechanger9:00 Priority Medical Transportation: quality over quantity, value over volume9:50 Why attend NEMTAC12:22 Inside the Lamp LIVE Want to see how RouteGenie helps NEMT providers scale through stronger partnerships?Book a demo: https://routegenie.com/get-a-demo/Call: 1 (877) 599-6560 Connect with RouteGenie:Facebook: https://www.facebook.com/routegenie/LinkedIn: https://www.linkedin.com/company/routegenie/X: https://twitter.com/theroutegenieInstagram: https://www.instagram.com/routegenie/ Disclaimer: The information provided in this episode does not, and is not intended to, constitute legal, financial, medical, or business advice. All content is for general informational purposes only and may not reflect the most up-to-date information.

    14 min

  5. May 12

    Behind the NEMT Broker: API Integration Essentials with Ben Salter, SafeRide Health | Inside the Lamp Podcast

    Ever wondered what's actually happening on the broker side of every NEMT trip? In this episode of Inside the Lamp, we sit down with Ben Salter, Co-Founder and CPO at SafeRide Health and a member of the NEMTAC Technology Advisory Committee, to pull back the curtain. To mark RouteGenie's official integration with SafeRide Health, Ben breaks down how NEMT brokers really operate, who sets the requirements behind broker contracts, and why API integration has become essential for efficient, reliable communication between brokers, providers, and health plans. SafeRide brings a tech-driven, human-centered approach to NEMT, connecting health plans and providers across all 50 states plus Guam, Puerto Rico, and the Virgin Islands to deliver safe rides for Medicaid and Medicare members. If you're a provider trying to understand what brokers expect, or weighing what an API connection actually changes day to day, this one is worth a listen. What you'll hear:1:16 The story of SafeRide Health3:15 How NEMT brokers operate3:56 NEMT contract requirements explained6:16 How API integration helps NEMT brokers7:53 Why seamless communication is essential in NEMT8:48 What happens when a broker has no API connection10:13 The Lyft and Uber API experience11:51 How to become a transportation provider for SafeRide Want to see how RouteGenie helps NEMT providers integrate with brokers and run a smarter operation?Book a demo: https://routegenie.com/get-a-demo/Call: 1 (877) 599-6560 Connect with RouteGenie:Facebook: https://www.facebook.com/routegenie/LinkedIn: https://www.linkedin.com/company/routegenie/X: https://twitter.com/theroutegenieInstagram: https://www.instagram.com/routegenie/ Disclaimer: The information provided in this episode does not, and is not intended to, constitute legal, financial, medical, or business advice. All content is for general informational purposes only and may not reflect the most up-to-date information.

    14 min

  6. May 5

    Priority Medical Transportation Model in NEMT Done Right | Inside the Lamp Podcast

    What if running fewer trips actually made your NEMT business more profitable? Stephen and Carly Newman of 360 Quality Care + Transport Services in St. Louis built one of only a dozen or so NEMTAC-accredited operations in the country, and they did it on a lower-volume, premium model. In this episode of Inside the Lamp, Co-CEO Jonathon Anthon sits down with the father-daughter duo to break down priority medical transportation: what it is, who it's for, and why credentialing, accreditation, smart scheduling, and analytics are what keep the margins healthy enough to sustain it. If you've ever wondered whether chasing volume is the only path in NEMT, this conversation is for you. What you'll hear:0:00 Intro1:34 The story of 360 Quality Care + Transport Services2:26 What the priority medical transportation model actually is4:19 Supporting a lower-volume, premium NEMT service4:46 The benefits of accreditation7:48 How to maintain flexible scheduling in NEMT8:50 How to win more business in NEMT10:32 A day in the life of an NEMT company12:32 Why analytics matter in NEMT13:33 The PMT business model explained14:46 The value of credentialing17:52 How to get NEMTAC accredited18:58 Why 360 Quality Care + Transport chose RouteGenie Want to see how RouteGenie helps NEMT providers scale a smarter operation?Book a demo: https://routegenie.com/get-a-demo/Call: 1 (877) 599-6560 Connect with RouteGenie:Facebook: https://www.facebook.com/routegenie/LinkedIn: https://www.linkedin.com/showcase/routegenie_by_isi/X: https://twitter.com/theroutegenieInstagram: https://www.instagram.com/routegenie/ Disclaimer: The information provided in this episode does not, and is not intended to, constitute legal, financial, medical, or business advice. All content is for general informational purposes only and may not reflect the most up-to-date information.

    20 min

  7. May 4

    The Compliance Bar Is Rising: April 2026 Medical Transportation News

    The Minnesota Medicaid story went national this month. CMS sent fraud letters to all 50 governors, Colorado picked a single statewide broker, and Medicare Advantage rates landed far higher than January's proposal suggested. Here is what mattered in medical transportation in April 2026: CMS directs all 50 states to revalidate high-risk Medicaid providersMinnesota and Colorado implementation updates, including the May 31 revalidation deadlineCMS publicly corrects an inflated personal care services figureColorado consolidates to MediDrive as its single statewide NEMT brokerCMS finalizes a 2.48% Medicare Advantage rate increase for CY 2027Medicaid work requirements move into state-level rolloutKia and BraunAbility unveil the PV5 WAV conceptRouteGenie crosses 50,000 medical trips per dayInside the Lamp returns with new RouteGenie CEO Cameron CraigThe compliance bar is rising, advocacy is working, and clean operators are positioned to take share. Subscribe so you don't miss next month's recap. RouteGenie | https://routegenie.com | contact@routegenie.com | +1 877 599 6560

    10 min

  8. Apr 28

    The Real Secret to Value-Based NEMT with Tom Sikkema | Inside the Lamp Podcast

    What turns a routine medical ride into a moment that actually changes a patient's day? Tom Sikkema, founder of Michigan's Ride YourWay, joins Inside the Lamp to share how a personal fight for his life inside the medical system shaped the way he now runs his NEMT company. In this episode, Tom walks through what value-based NEMT really looks like in practice, why transportation is one of the most overlooked parts of the patient experience, and how building passenger profiles, maintaining social media presence, and creating a professional but human team culture all tie back to better outcomes for riders. CORRECTION: Tom Sikkema is a member of the NEMTAC Accreditation Committee. What you'll hear:0:00 Intro1:12 Meet Tom Sikkema of Ride YourWay1:56 Tom's fight with cancer and the founding of Ride YourWay4:47 Why transportation shapes the entire medical experience7:00 How to actually maintain a value-based NEMT service8:12 Building passenger profiles for personalized service8:57 What social media presence does for an NEMT business10:07 The real secret behind the value-based approach11:10 Building a professional yet friendly team culture13:15 Inside the Lamp LIVE preview, NEMTAC, and networking in NEMT16:37 How RouteGenie supported Ride YourWay's growth18:37 See you at TTA and NEMTAC Follow Tom Sikkema: https://www.linkedin.com/in/tom-sikkema-bsn-rn-5b1269114Learn more about Ride YourWay: https://www.rideyourwaymi.com Want to see how RouteGenie helps NEMT providers run a smarter operation?Book a demo: https://routegenie.com/get-a-demo/Call: 1 (877) 599-6560 Connect with RouteGenie:Facebook: https://www.facebook.com/routegenie/X: https://x.com/theroutegenieInstagram: https://www.instagram.com/routegenie/ Disclaimer: The information provided in this episode does not, and is not intended to, constitute legal, financial, medical, or business advice. All content is for general informational purposes only and may not reflect the most up-to-date information.

    20 min

  9. Apr 21

    Inside the Lamp: Cameron Craig, RouteGenie's CEO, on NEMT, AI & What's Coming Next

    RouteGenie's Inside the Lamp podcast is back, and this time we have a very special guest inside the lamp: Cameron Craig, RouteGenie's CEO. Cameron sits down with host Jonathon Anthon for his first-ever podcast appearance to talk about his background in healthcare and transportation, what drew him to the NEMT industry (including a deeply personal story about his family), and where he sees RouteGenie and NEMT as a whole heading next. In this episode: Cameron's background in healthcare, transit, and operationsThe personal story that connected him to NEMTRouteGenie's first-to-market Uber Health partnershipNew leadership across technology and customer successThe expansion to Nashville and what it signalsThe Genie Agent AI calling tool and why 40 to 60 percent of NEMT calls are a problem AI can solveHow Cameron sees NEMT evolving in the short and long termWhat success looks like for RouteGenie in the next two to three yearsLearn more about RouteGenie: ⁠https://routegenie.com⁠Book a demo: ⁠https://routegenie.com/get-a-demo/⁠Call: 1 (877) 599-6560 Follow along:Facebook: ⁠https://www.facebook.com/routegenie/⁠LinkedIn: ⁠https://www.linkedin.com/company/routegenie/⁠Twitter: ⁠https://twitter.com/theroutegenie⁠Instagram: ⁠https://www.instagram.com/routegenie/⁠ Disclaimer: This content is provided for general informational and educational purposes only and does not constitute legal, financial, medical, or professional advice. Requirements, regulations, and practices may vary by jurisdiction and change over time.

    18 min
  • 9 Episodes

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Listen to our podcast if you want to learn more about the healthcare market and about technology that disrupts the industry.

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