Living in the Moment: A TLS Podcast

Telelink Services, Inc
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  • Business
  • Updated Weekly

Hello TLS friends and family! Living in the Moment will be bringing you conversations around our journey as a brand and our journey with our Brand Partners, our Customer Service Secrets and why we LOVE what we do as we live TLS every single day.

  1. Aug 21

    Living in the Moment – 30th Anniversary Series Episode 3 – TLS’ Technology Evolution

    In this episode, Laurie and Raemie are joined by Steph, Christina, Tim Bushell and Jonathan Barker to discuss how technology has evolved over the last 30 years.

  2. Jul 9

    Living in the Moment – 30th Anniversary Series Episode 3 – Chasing the Dream – Charlie Chase joins the conversation

    In this episode, Laurie and Raemie discuss Brand Experience and the importance of human interactions with Charlie Chase – CEO of California Closets and FirstService Brands.

  3. Jun 17

    Living in the Moment – 30th Anniversary Series Episode 2 – From Order Taker to MomentMaker®: Our Cultural Evolution

    In this episode, Laurie, Steph and Raemie talk about the shift from a call center to a Brand Experience Center and outline the key steps along the way.

  4. Apr 29

    Living in the Moment – 30th Anniversary Series Episode 1 – Looking Back: The Early Days

    In this episode, Laurie and Raemie are joined by Steph, Mariam, Becky and Val to take a trip down memory lane and revisit the early days of TLS.

  5. Apr 2

    Living In the Moment - 2026 Celebrates 30 years of TLS

    In this episode, Laurie and Raemie announce a new series that will begin in May and run through the remainder of 2026. Lots to celebrate, so be sure to tune in!

  6. 09/26/2025

    Living In the Moment - AI in the Customer Contact World

    In this episode of Living in the Moment, we take you inside the Genesys Xperience 2025 Conference in Nashville—where global leaders gathered to explore how artificial intelligence is reshaping customer experience. Join Raemie O’Brien and the TLS team as we break down the key themes: the shift from service to the experience economy, the rise of agentic AI, and the growing need for orchestration over simple automation. We’ll discuss the customer expectations that will define 2026, the power of human-AI co-intelligence, and why governance and transparency are now board-level concerns. Key Takeaway: AI isn’t replacing humans—it’s amplifying their empathy, judgment, and the ability to create experiences that truly matter.

  7. 07/18/2025

    Generations Episode 2: The Evolution of Training – Past, Present & Future

    We explore the fascinating transformation of training in the workplace, from traditional classroom-style sessions to today’s dynamic, tech-driven learning environments. We look back at how training methods have evolved over the years, and more importantly, what future generations are expecting from their learning experiences. From microlearning and AI-powered platforms to self-directed development, we unpack the trends that are reshaping the way people learn and grow on the job. Tune in for a lively conversation about innovation, generational expectations, and how organizations can design learning experiences that truly resonate in the modern era.

  8. 06/27/2025

    Living In the Moment - Generations Episode 1

    This episode kicks off a dynamic and timely topic: generations in the workplace. From Baby Boomers to Gen Z, today's workforce spans a wide range of experiences, values, and expectations, especially when it comes to learning and technology. Join us as we explore how different generations approach professional growth, adapt to emerging tech, and navigate the evolving landscape of work. This episode sets the stage for a broader conversation about how workplaces must evolve to stay inclusive, innovative, and future-ready. Whether you're an HR leader, team manager, educator, or curious professional, these next few episodes will offer fresh insights into the shifting world of work.

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Hello TLS friends and family! Living in the Moment will be bringing you conversations around our journey as a brand and our journey with our Brand Partners, our Customer Service Secrets and why we LOVE what we do as we live TLS every single day.

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