The People Business

Frank Favaro
  • 4.9 (12)
  • Business
  • Updated Weekly

Ever wonder how certain connections and relationships are able to be created? Welcome to The People Business, powered by ServeCentric Coaching - a podcast about the power of humans making emotional connections in business, athletics, and life. I'm Frank Favaro, licensed Customer Experience coach, and the purpose of this show - and my passion in my work and life - is to help people connect. We are all wired differently, the world is constantly evolving, and connecting is getting harder for many; add in technology and a shifting society and our people skills are rapidly deteriorating.

  1. 08/15/2025

    Ep 40: Surviving Ohio State: Whistleblower Michael DiSabato Confronts the Abuse

    In this powerful episode of The People Business Podcast, host Frank Favaro sits down with Michael DiSabato—lead plaintiff, whistleblower, and member of a family considered Ohio wrestling royalty. Michael shares his deeply personal account of growing up in a household defined by grit, competition, and excellence on the mat—and how that same relentless spirit fueled his fight to expose the decades-long sexual abuse scandal involving Dr. Richard Strauss at The Ohio State University. Michael opens up about the challenges of breaking the silence, the culture of denial within OSU athletics, and the personal and professional toll of being a whistleblower. Together, Frank and Michael discuss the HBO documentary Surviving Ohio State, how it’s changing public perception about abuse in sports, and what it means to stand for truth when it comes at a cost. This candid, emotional conversation is both a stark reminder of the damage caused by institutional cover-ups and a rallying cry for accountability, survivor advocacy, and athlete safety. What You’ll Learn in This Episode: Michael’s journey from wrestling standout to national whistleblower The culture of silence that allowed abuse to persist for decades The impact of Surviving Ohio State and why it’s resonating worldwide How survivors can find strength in speaking out Actionable steps for protecting athletes and children from abuse 📺 Surviving Ohio State is streaming now on HBO Max.Watch on: HBO 📌 Subscribe for weekly conversations with the leaders shaping business, sports, and community.🎧 Available on all major platforms📲 Connect with Frank Favarohttps://serve-centric.com

    58 min

  2. 06/30/2025

    Ep. 39: From Adversity to Leadership: Josh Moore’s Journey to Kent State Wrestling Head Coach

    On today’s episode of The People Business Podcast, host Frank Favaro sits down with newly named Kent State Wrestling Head Coach Josh Moore. A two-time All-American and NCAA finalist at Penn State, Josh shares the powerful story of how relationships, resilience, and staying consistent through adversity shaped his career — and why caring is the leadership trait that defines him. 💬 Topics Discussed: Josh’s transition from NCAA competitor to college coach Overcoming personal and professional adversity Building a culture of accountability and care How relationships helped him land his dream job What the future holds for Kent State Wrestling Advice for student-athletes and future coaches Why Northeast Ohio is essential to the program’s vision Whether you're in athletics, business, or leadership, this episode is filled with timeless lessons on staying the course and leading with heart. 🔗 Connect with Frank Favaro: https://serve-centric.com/ 🔗 Follow the podcast for more interviews with real leaders doing real things in the real world. #KentStateWrestling #JoshMoore #NCAAWrestling #CollegeWrestling #WrestlingCoach #LeadershipPodcast #OvercomingAdversity #SportsLeadership #PeopleBusinessPodcast #WrestlingCulture #StudentAthletes #FrankFavaro #ServeCentricCoaching #CoachingJourney #WrestlingCommunity #WrestlingFamily #BuildTheCulture #AthleteMindset #PennStateWrestling #NortheastOhio

    57 min

  3. 06/10/2025

    Ep 38: The Legacy of Coach Billy Barger of Walsh Jesuit

    The People Business Podcast with Frank Favaro In this heartfelt episode, host Frank Favaro is joined by Mary Beth Kohler, daughter of Coach Billy Barger, the legendary architect behind the Walsh Jesuit wrestling dynasty of the 1990s. Together, they reflect on the life and impact of a man who not only built champions but inspired generations through faith, leadership, and service. From his time as a Vietnam veteran to his rise as a National Wrestling Hall of Fame coach, Coach Barger’s journey is a powerful example of what it means to lead with heart and purpose. Frank and Mary Beth explore the stories, values, and philosophy that continue to shape lives today—both on and off the mat. The rise of Walsh Jesuit’s national wrestling dominance Billy Barger’s servant leadership style and mentorship legacy His powerful promise during Vietnam that shaped his life’s mission Lessons from his personal writings on faith and peace Why presence, purpose, and unconditional love defined his leadership Behind-the-scenes memories and insights from the Clash of Dynasties documentary Clash of Dynasties – A must-watch documentary on Coach Barger and the Walsh Jesuit wrestling program. "You're never alone. You're loved. Be you." — Billy Barger Frank Favaro – Host of The People Business Podcast 📩 Contact Frank 🌐 www.servecentriccoaching.com Don’t miss upcoming episodes that explore leadership, purpose, and human connection in business and beyond. Subscribe on: Apple Podcasts Spotify YouTube Google Podcasts Top Hashtags: #BillyBarger #WalshJesuit #WrestlingLegend #PeopleBusinessPodcast #FrankFavaro #ServantLeadership #FaithInLeadership #ClashOfDynasties #CoachingLegacy #LeadershipPodcast Top Search Tags: Billy Barger, Walsh Jesuit wrestling, Frank Favaro podcast, Clash of Dynasties, wrestling coach Ohio, servant leadership, Billy Barger legacy, Ohio wrestling history, coaching podcast, leadership stories 📝 Episode Summary:📌 Topics Discussed:🎥 Mentioned in This Episode:💡 Key Quote:🔗 Connect with Us:📲 Follow & Subscribe:🔖 Tags & Hashtags:

    54 min

  4. 05/30/2025

    Ep. 37: From Broadway Dreams to Business Breakthroughs | Antoinette Kula on The People Business Podcast

    What does it take to nearly triple your customer base while building a world-class experience? In this episode, Frank Favaro sits down with Antoinette Kula, Assistant Director, Ticket Sales & Service at Playhouse Square, to uncover how she helped turn a regional theater hub into the largest performing arts center in America outside of NYC. Antoinette shares her inspiring path—from pursuing acting to leading one of the most successful entertainment organizations in the country. Discover how her people-first mindset, fun with accountability, and relentless focus on service fueled record-breaking season ticket growth. 🔥 In this episode, you’ll learn: How to lead cultural transformation that fuels growth The key traits of a service-first leadership style Creative ways to build loyal fans and strong teams Insights to elevate your customer and employee experience 💡 Whether you’re in hospitality, business, sales, or leadership, this episode delivers powerful takeaways to help you grow with purpose. 📲 Follow, rate, and share if you believe people are the heart of your business! #PeopleBusinessPodcast #FrankFavaro #AntoinetteKula #PlayhouseSquare #CustomerExperience #Leadership #EmployeeExperience #CX #BusinessGrowth #CultureMatters #ServiceLeadership #LiveEvents #TransformationStories

    1 hr

  5. 05/22/2025

    Ep: 36: Leadership Burnout, Survival Mode & the Human Side of Construction | People Business Podcast w/ Justin Azbill

    In this powerful episode of The People Business Podcast, host Frank Favaro sits down with Justin Azbill — Chief Servant Leader at The Tribal Group and former Director of Safety at Milwaukee Tool. Justin shares his raw, deeply personal journey through leadership burnout, depression, and rediscovery — with a focus on family, faith, and the power of vulnerability. They explore critical issues plaguing the construction industry: ✅ Why 76% of workers don’t trust their leaders ✅ How status-based leadership is destroying culture ✅ What 3,100+ surveys revealed about suicide risk, burnout, and employee turnover ✅ And how “shadow work” and small expectations can transform teams This is a must-watch conversation for leaders in construction, business, or any industry dealing with people. 📌 Like, subscribe, and turn on notifications to never miss an episode!

    46 min

  6. 02/04/2025

    Ep. 35 - Growing HVAC Excellence with Dan Slattery of Geauga Mechanical

    🎙️ Host: Frank Favaro 🎙️ Guest: Dan Slattery, Service Manager at Geauga Mechanical In this engaging episode of The People Business, Frank Favaro sits down with Dan Slattery, a seasoned expert in the HVAC industry with nearly 25 years of experience. Together, they discuss the keys to growing a successful service business, fostering strong customer relationships, and building a proactive company culture. Key Takeaways: The Power of Consistency: How Geauga Mechanical ensures the same technicians serve clients to build trust and long-term relationships. Proactive vs. Reactive Service: Why anticipating customer needs leads to stronger partnerships and better outcomes. Frontline Excellence Training: Insights into how people skills and customer interaction strategies have transformed Geauga Mechanical’s service team, modeled after world-class companies like Ritz-Carlton and Chick-fil-A. Growing Through Preventative Maintenance: Tips for integrating preventative maintenance agreements to enhance service offerings and increase revenue. Dan also shares how Geauga Mechanical’s culture emphasizes ongoing training, technology adoption, and a commitment to excellence in customer service. Highlights from the Episode: What it takes to create "moments of truth" that deepen client relationships. The importance of balancing technical expertise with exceptional customer experiences. How experiential learning and role-playing exercises in training can lead to immediate improvements in client interactions. Geauga Mechanical isn’t just a contractor—they’re building long-term partnerships through consistency, integrity, and proactive solutions. Connect with Geauga Mechanical: Explore their services, including HVAC, building automation, and more. If you’re looking for a trusted commercial contractor, Geauga Mechanical is ready to deliver excellence. ✨ Follow The People Business Podcast to stay inspired by stories of leadership, growth, and entrepreneurship! #ThePeopleBusiness #Leadership #HVACIndustry #CustomerExperience #ServiceExcellence #ProactiveService #GeaugaMechanical Listen to the full episode now and transform the way you think about service in the HVAC industry!

    19 min

  7. 09/17/2024

    Ep. 34 - Inside the HVAC Industry with Mike Goetz – Northrich Company

    In this episode, we’re joined by Mike Goetz, Director of Sales and Partner at The Northrich Company, one of the leading HVAC manufacturers' reps in the U.S. Mike walks us through his incredible journey, starting at HVAC trade school at just 16, working for industry giant York, and rising to leadership in sales. Mike shares invaluable insights into mentorship, the ever-evolving HVAC industry, and how embracing change is key to success in this fast-paced field. Whether you're an HVAC professional, someone considering a career in trades, or a business leader looking for strategies to develop your team, this episode is packed with actionable takeaways! Key Topics: Mike Goetz’s journey from HVAC trade school to leadership The importance of mentorship in career growth Adapting to the evolving HVAC industry The value of having a clear career path and company culture Why Northrich Company is a leader in HVAC sales and service Quotes: "I always knew I was going to be successful, but it’s the work that gets you there." "For years, it was all about money, but now success means helping others achieve their goals." "In the HVAC industry, there’s always an opportunity for growth—you just need to stay adaptable." Timestamps: [00:00] Introduction to Mike Goetz and The Northrich Company [02:15] Starting HVAC trade school at 16 [04:50] Working at York and transitioning into sales [08:30] Mentorship and leadership lessons learned [12:45] The changing landscape of the HVAC industry [16:00] Northrich’s approach to hiring and retention of Gen Z [22:30] The importance of company culture and growth Host: Frank Favaro Contact: https://serve-centric.com/ Follow Us: Subscribe for more industry insights and leadership stories! Leave a review if you found this episode valuable. Hashtags: #HVACIndustry #SalesLeadership #Mentorship #CareerGrowth #HVACJobs #TradesEducation #BusinessSuccess #LeadershipDevelopment

    33 min

  8. 08/22/2024

    Ep. 33 - Inside 'Clash of Dynasties': Wrestling's Greatest Rivalry with Director Ben Hatta

    In this exclusive episode of The People Business Podcast, host Frank Favaro sits down with Ben Hatta, the acclaimed director behind the upcoming docu-series Clash of Dynasties. This series delves into the intense 10-year rivalry between Ohio high school wrestling powerhouses St. Edward and Walsh Jesuit. Ben Hatta, known for his work on the "Team Foxcatcher" and "Angle" documentaries, shares the inspiration, challenges, and behind-the-scenes stories that shaped this once-in-a-lifetime documentary. 🏆 Key Discussion Points: The origins and evolution of the Clash of Dynasties docu-series. Why Ben Hatta chose to focus on the St. Edward vs. Walsh Jesuit rivalry. The broader themes beyond wrestling that make this story resonate with a wide audience. Insights into the production process, including interviews with former rivals and the search for archival footage. Reflections on the dynasties' impact on Ohio wrestling and their lasting legacy. 🎧 Tune In:Listen as Frank and Ben explore what it takes to capture the essence of a sports rivalry that goes beyond the mat, offering lessons in leadership, teamwork, and perseverance. 📅 Release Date:This episode is now live and available for streaming on all major podcast platforms. Don’t miss this deep dive into one of the most compelling stories in high school sports history. Subscribe to The People Business Podcast for more in-depth conversations with leaders and innovators. Stay tuned for updates on the release of Clash of Dynasties and other exclusive content. #ClashOfDynasties #WrestlingDocumentary #BenHatta #OhioWrestling #PodcastInterview #SportsHistory #Leadership #Teamwork 🕒 Episode Timestamp Highlights: [00:02:15] - Introduction of Ben Hatta and overview of his work. [00:10:45] - The genesis of Clash of Dynasties and why this story needed to be told. [00:25:30] - Behind-the-scenes challenges in documenting the rivalry. [00:40:10] - Reflections on the legacy of St. Edward and Walsh Jesuit wrestling dynasties. [00:55:20] - What viewers can expect from the documentary and its release details. 🔗 YouTube Video:Watch the podcast video for this episode HERE.

    59 min
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4.9
out of 5
12 Ratings

About

Ever wonder how certain connections and relationships are able to be created? Welcome to The People Business, powered by ServeCentric Coaching - a podcast about the power of humans making emotional connections in business, athletics, and life. I'm Frank Favaro, licensed Customer Experience coach, and the purpose of this show - and my passion in my work and life - is to help people connect. We are all wired differently, the world is constantly evolving, and connecting is getting harder for many; add in technology and a shifting society and our people skills are rapidly deteriorating.

Information

  • Creator
    Frank Favaro
  • Years Active
    2021 - 2025
  • Episodes
    41
  • Rating
    Explicit
  • Copyright
    © Frank Favaro
  • Show Website
    The People Business