The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions

Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions
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Restaurant Technology Podcasters... Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better. Check them out www.restauranttechnologyguys.com Jeremy literally grew up in the Restaurant Technology Industry. His family is the founders of Custom Business Solutions, Inc. and Jeremy’s early school vacations were spent soldering components for restaurant customers. Twenty-plus years later and Jeremy is COO for CBS, in charge of the implementation of technology systems for CBS customers. It’s fair to say that Jeremy is very much in touch with the challenges and issues facing restaurant operators in the area of technology systems. Outside of CBS, Jeremy and his wife Michelle are the busy parents of two boys and two girls. The family’s youngest son was adopted from Uganda. Four kids, youth sports, church and many other activities mean non-stop action at the Julian household. Jeremy is a big fan of baseball and soccer. When not cheering on the kids in sports Jeremy enjoys cooking and watching Food Network.

  1. JAN 26

    Navigating Tech Debt in the Restaurant Industry

    00:00 Introduction to Restaurant Technology and Ken's Background 03:39 Understanding Winbrands and Its Evolution 07:55 Commonalities Across Industries: Insights from IT 12:37 Navigating Change Management in IT 16:30 Addressing Shadow IT: Definitions and Challenges 19:42 Building Relationships to Manage Shadow IT 24:02 Collaborative Problem Solving Across Departments

    42 min

  2. JAN 19

    The Future of Authentic Marketing in Restaurants

    00:00 Introduction to Scale Social AI 03:20 The Birth of Scale Social AI 05:50 Authenticity in Marketing 09:33 AI in Content Creation 12:28 Data-Driven Marketing Strategies 17:46 User Experience and Content Quality 19:50 Leveraging User-Generated Content 21:13 Targeting and Localized Marketing Strategies 25:28 Hyper-Personalization in Advertising 30:54 Quality Control Through User-Generated Content 33:28 The Future of Influencer Marketing

    37 min

  3. JAN 12

    Revolutionizing Retail: Linga's Unified Platform

    00:00:15 Introduction to the Episode 00:00:24 Guest Introduction: Hardy Singh 00:00:42 Linga's Unified Platform 00:02:32 Hardy's Role at Linga 00:05:28 Linga's Mission and Expansion 00:07:20 Linga's POS Platform 00:14:00 Retail Transformation 00:16:11 Technology and Innovation 00:27:18 Linga's Product Evolution 00:28:57 How to Learn More About Linga

    31 min

  4. JAN 5

    The Future of Restaurant Technology: Insights from Livelytics

    00:00 Introduction to Restaurant Technology and Data Intelligence 02:57 The Challenges of Fragmented Restaurant Data 05:36 The Role of AI in Restaurant Management 08:31 Real-World Applications of Livelytics 11:17 Leading vs. Lagging Indicators in Restaurant Analytics 13:56 Integrating Multiple Data Sources for Insights 17:08 The Importance of Quick Implementation 19:56 Ad Hoc vs. Canned Reporting in Restaurant Analytics 22:48 Ensuring Data Accuracy and Trust in AI 25:44 Competitive Advantage through Data Intelligence 28:21 Conclusion and Call to Action

    31 min

  5. 12/29/2025

    Top 10 Restaurant Technology Episodes of 2025: Insights and Innovations

    In this episode, we highlight the top 10 most loved and impactful episodes of 2025, based on both personal enjoyment and audience engagement on YouTube and audio podcasts. Featuring industry experts and groundbreaking companies, we discuss technological advancements and strategic insights in the restaurant industry. Highlights include Bill Lindsay from Cogswell on AI-driven inventory management, EveryBite's smart menu technology for dietary preferences, House of Giants' digital ordering innovations, and more. The episode celebrates the successes of 2025 and looks forward to more exciting content and innovations in 2026, encouraging listeners to subscribe and suggest future guests. 00:00 Introduction and Overview 00:52 Episode 1: Bill Lindsay from Cogswell 04:42 Episode 2: EveryBite's Innovative Solution 07:52 Episode 3: House of Giants' Digital Transformation 10:45 Episode 4: Matt's Human-Centric Leadership 13:44 Episode 5: Mellow Mushroom's Guest Experience 16:49 Episode 6: Poke Works' Hawaiian Cuisine 19:16 Launching Hawaiian Hot Plates 19:29 Explosive Growth of Rewards Program 20:21 Pollo Campero's US Expansion 23:21 RTI's Energy Management Innovations 26:30 TechRyde's Seamless Integration 29:57 Wisetail's Learning Management 33:48 Wisk's Inventory Management Solutions 36:23 Conclusion and Future Episodes

    37 min

  6. 12/22/2025

    "From Legacy to Innovation: The Pizza Inn Story"

    In this episode, Jeremy Julian and Yvonne Lara discuss Pizza Inn's innovative marketing strategies and community engagement efforts. They explore how the brand has revitalized its image through local ownership and creative campaigns, such as the I8 promotion, which successfully increased sales and customer engagement. The conversation highlights the importance of operational excellence and the role of franchisees in maintaining brand consistency and customer satisfaction. 00:01:40 Introduction to Pizza Inn 00:03:17 Legacy and Community Connection 00:04:41 Signature Offerings and Local Ownership 00:05:57 Brand Consistency and Community Involvement 00:11:09 Marketing Strategies and Campaign Success 00:15:07 Operational Excellence and Future Plans

    38 min

  7. 12/15/2025

    Harnessing Technology and Marketing for Explosive Growth: The Hothead Burritos Story

    In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian interviews Peter Wiley, co-founder and marketing IT mastermind behind Hothead Burritos. They discuss the company's innovative use of technology and marketing strategies which have fueled their rapid growth. Peter shares insights on the importance of integrating marketing with IT, streamlining operations through digital ordering, and leveraging loyalty programs. The conversation also covers Hothead Burritos' unique offerings, including their variety of sauces, and their approach to catering and delivery. Listeners get a deep dive into how tech-savvy practices can lead to a more efficient and customer-focused restaurant experience. 00:00 Hot Head Burritos 01:13 Introduction and Guest Introduction 02:41 Hothead Burritos: Brand Overview 04:18 Expansion and Locations 05:18 Customer Experience and Menu Customization 09:32 Digital Integration and Online Ordering 13:23 Third-Party Delivery and Integration 17:36 Catering and Large Orders 18:46 Creating an Online Ordering Menu for Catering 20:03 Evaluating Menu Offerings for Online and Catering 21:26 The Importance of Loyalty Programs 22:24 Incentivizing Catering Orders 27:19 Converting Customers Across Channels 30:35 Leveraging AI and Data Analytics 32:33 Popular Menu Items and Personal Favorites 34:39 Staying Engaged with Hothead Burritos

    36 min

  8. 12/08/2025

    Building a Coffee Empire: The Success Story of Mokas Coffee and Eatery

    In this episode of the Restaurant Technology Guys podcast, host Jeremy Julian interviews Jason Ingermanson, the founder of Mokas Coffee and Eatery. Jason shares his entrepreneurial journey from starting a $30,000 coffee shop in a Kansas mall to growing multiple successful brands, including Freddy's Frozen Custard and Steakburgers. Celebrating Mokas 20-year anniversary, Jason discusses the development and franchising of Mokas, his focus on quality and community involvement, and the core values driving the brand's success. He also shares insights on local store marketing, guest loyalty, and support systems provided to prospective franchisees. Tune in for an inspiring story of passion, discipline, and dedication in the restaurant industry. 00:00 Mokas Coffee & Eatery 00:14 Introduction and Guest Introduction 02:05 Jason's Journey: From Coffee Lover to Entrepreneur 03:02 The Birth and Growth of Mokas Coffee and Eatery 04:01 Navigating Challenges and Expanding During the Pandemic 05:21 Mokas' Unique Brand and Customer Experience 06:59 Commitment to Quality and Community 10:39 Franchising and Future Plans 18:13 The Story Behind the Name 'Mokas' 22:29 Franchisee Success Stories 23:14 The Importance of Transparency 23:41 Challenges in the Restaurant Industry 24:26 Expanding to New Markets 29:13 Local Store Marketing Strategies 32:06 Franchise Application Process 34:06 Discovery Day Experience 37:17 Master Franchise Opportunities 40:57 Connecting with Jason Ingram Manson

    42 min
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About

Restaurant Technology Podcasters... Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better. Check them out www.restauranttechnologyguys.com Jeremy literally grew up in the Restaurant Technology Industry. His family is the founders of Custom Business Solutions, Inc. and Jeremy’s early school vacations were spent soldering components for restaurant customers. Twenty-plus years later and Jeremy is COO for CBS, in charge of the implementation of technology systems for CBS customers. It’s fair to say that Jeremy is very much in touch with the challenges and issues facing restaurant operators in the area of technology systems. Outside of CBS, Jeremy and his wife Michelle are the busy parents of two boys and two girls. The family’s youngest son was adopted from Uganda. Four kids, youth sports, church and many other activities mean non-stop action at the Julian household. Jeremy is a big fan of baseball and soccer. When not cheering on the kids in sports Jeremy enjoys cooking and watching Food Network.

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