The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions

Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions
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Restaurant Technology Podcasters... Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better. Check them out www.restauranttechnologyguys.com Jeremy literally grew up in the Restaurant Technology Industry. His family is the founders of Custom Business Solutions, Inc. and Jeremy’s early school vacations were spent soldering components for restaurant customers. Twenty-plus years later and Jeremy is COO for CBS, in charge of the implementation of technology systems for CBS customers. It’s fair to say that Jeremy is very much in touch with the challenges and issues facing restaurant operators in the area of technology systems. Outside of CBS, Jeremy and his wife Michelle are the busy parents of two boys and two girls. The family’s youngest son was adopted from Uganda. Four kids, youth sports, church and many other activities mean non-stop action at the Julian household. Jeremy is a big fan of baseball and soccer. When not cheering on the kids in sports Jeremy enjoys cooking and watching Food Network.

  1. 2D AGO

    Revolutionizing Restaurant Costs with AI Solutions

    00:00 Introduction to Cost Reduction in Restaurants 03:02 Understanding Spend Management and AI Solutions 05:39 The Importance of Anomaly Detection in Cost Savings 08:32 Overcoming Common Objections in Cost Management 11:20 Identifying Hidden Costs and Vendor Relationships 14:19 Engagement Process with Clients 16:55 Exploring Non-Core Costs and Their Impact 19:33 The Role of Waste Management in Cost Reduction 22:28 Client Engagement and Onboarding Process 25:17 Benchmarking and Data Privacy in Cost Management 28:05 Conclusion and Future of Spend Intelligence

    38 min

  2. FEB 9

    Unlocking Customer Insights in Restaurants

    00:00 Introduction to Identity Resolution in Restaurants 01:22 The Journey to Data-Driven Marketing 03:26 Challenges in Capturing Customer Data 05:16 Understanding the Identity Graph 07:51 The Importance of Customer Insights 10:56 Data Silos and Their Impact 12:48 Making Data Actionable 15:50 Deep Dive into Identity Resolution 19:22 Bridging the Gap in Customer Engagement 20:55 Personalized Marketing Strategies 23:05 Data Privacy and Security 24:50 Differentiating from Loyalty Programs 26:05 Engagement and Implementation with Bridge 28:02 The Role of AI in Data Utilization 29:30 How to Engage with Bridge

    33 min

  3. FEB 2

    How Detroit-Style Pizza Grew from a Trailer to 25 Locations in Just Seven Years

    In this episode, Jeremy Julian sits down with Kiplen Welsh, President of Via 313, to explore the incredible journey of building a rapidly expanding restaurant brand rooted in Detroit-style pizza. They discuss strategic growth, innovative menu development, off-premise excellence, and the value of thoughtful partnerships in scaling a restaurant business sustainably. 00:00 - Welcome to the Restaurant Technology Guys podcast 00:41 - Introduction of Kip Welsh and Via 313’s origin story 01:54 - Background of Kip’s career in casual dining 03:01 - Overview of Detroit-style pizza and brand concept 04:25 - Detroit style pizza history and what sets it apart 05:54 - The trailer beginnings and early challenges 07:06 - Growth milestones and multiple locations in Texas and Utah 08:50 - Partnership with Savory Restaurant Fund and brand protection 09:22 - Rapid expansion and future pipeline through 2026 10:11 - Why Detroit-style pizza is gaining more recognition 11:47 - Unique flavor profile and competitive landscape 12:23 - How Detroit-style pizza creates a different culinary experience 14:23 - On-premise vs. off-premise strategy and travelability of product 15:44 - Packaging innovations for delivery and takeout success 16:17 - Digital ordering, third-party partnerships, and mini brick-and-mortar models 17:55 - The potential of food trucks for market testing and expansion 18:39 - Balancing growth with quality and responsible operations 19:50 - Creative menu development and guest-driven innovation 21:30 - Launching limited-time offers and new flavor experiments 23:38 - Future menu strategies, including salads and desserts 24:36 - Importance of staying inventive and not relying solely on staples 25:37 - Personal favorite menu items and flavor combinations 27:19 - The partnership with Savory Fund: how it fosters responsible growth 28:57 - How to maintain brand integrity while scaling 33:02 - Connecting with customers through loyalty programs and marketing 36:54 - Exciting new initiatives like the food truck launch and market expansion 38:16 - The value of sustainable, responsible growth over rapid, unchecked expansion 39:09 - Closing remarks and encouragement for restaurant owners to consider strategic partnerships

    40 min

  4. JAN 26

    Navigating Tech Debt in the Restaurant Industry

    00:00 Introduction to Restaurant Technology and Ken's Background 03:39 Understanding Winbrands and Its Evolution 07:55 Commonalities Across Industries: Insights from IT 12:37 Navigating Change Management in IT 16:30 Addressing Shadow IT: Definitions and Challenges 19:42 Building Relationships to Manage Shadow IT 24:02 Collaborative Problem Solving Across Departments

    42 min

  5. JAN 19

    The Future of Authentic Marketing in Restaurants

    00:00 Introduction to Scale Social AI 03:20 The Birth of Scale Social AI 05:50 Authenticity in Marketing 09:33 AI in Content Creation 12:28 Data-Driven Marketing Strategies 17:46 User Experience and Content Quality 19:50 Leveraging User-Generated Content 21:13 Targeting and Localized Marketing Strategies 25:28 Hyper-Personalization in Advertising 30:54 Quality Control Through User-Generated Content 33:28 The Future of Influencer Marketing

    37 min

  6. JAN 12

    Revolutionizing Retail: Linga's Unified Platform

    00:00:15 Introduction to the Episode 00:00:24 Guest Introduction: Hardy Singh 00:00:42 Linga's Unified Platform 00:02:32 Hardy's Role at Linga 00:05:28 Linga's Mission and Expansion 00:07:20 Linga's POS Platform 00:14:00 Retail Transformation 00:16:11 Technology and Innovation 00:27:18 Linga's Product Evolution 00:28:57 How to Learn More About Linga

    31 min

  7. JAN 5

    The Future of Restaurant Technology: Insights from Livelytics

    00:00 Introduction to Restaurant Technology and Data Intelligence 02:57 The Challenges of Fragmented Restaurant Data 05:36 The Role of AI in Restaurant Management 08:31 Real-World Applications of Livelytics 11:17 Leading vs. Lagging Indicators in Restaurant Analytics 13:56 Integrating Multiple Data Sources for Insights 17:08 The Importance of Quick Implementation 19:56 Ad Hoc vs. Canned Reporting in Restaurant Analytics 22:48 Ensuring Data Accuracy and Trust in AI 25:44 Competitive Advantage through Data Intelligence 28:21 Conclusion and Call to Action

    31 min

  8. 12/29/2025

    Top 10 Restaurant Technology Episodes of 2025: Insights and Innovations

    In this episode, we highlight the top 10 most loved and impactful episodes of 2025, based on both personal enjoyment and audience engagement on YouTube and audio podcasts. Featuring industry experts and groundbreaking companies, we discuss technological advancements and strategic insights in the restaurant industry. Highlights include Bill Lindsay from Cogswell on AI-driven inventory management, EveryBite's smart menu technology for dietary preferences, House of Giants' digital ordering innovations, and more. The episode celebrates the successes of 2025 and looks forward to more exciting content and innovations in 2026, encouraging listeners to subscribe and suggest future guests. 00:00 Introduction and Overview 00:52 Episode 1: Bill Lindsay from Cogswell 04:42 Episode 2: EveryBite's Innovative Solution 07:52 Episode 3: House of Giants' Digital Transformation 10:45 Episode 4: Matt's Human-Centric Leadership 13:44 Episode 5: Mellow Mushroom's Guest Experience 16:49 Episode 6: Poke Works' Hawaiian Cuisine 19:16 Launching Hawaiian Hot Plates 19:29 Explosive Growth of Rewards Program 20:21 Pollo Campero's US Expansion 23:21 RTI's Energy Management Innovations 26:30 TechRyde's Seamless Integration 29:57 Wisetail's Learning Management 33:48 Wisk's Inventory Management Solutions 36:23 Conclusion and Future Episodes

    37 min
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About

Restaurant Technology Podcasters... Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better. Check them out www.restauranttechnologyguys.com Jeremy literally grew up in the Restaurant Technology Industry. His family is the founders of Custom Business Solutions, Inc. and Jeremy’s early school vacations were spent soldering components for restaurant customers. Twenty-plus years later and Jeremy is COO for CBS, in charge of the implementation of technology systems for CBS customers. It’s fair to say that Jeremy is very much in touch with the challenges and issues facing restaurant operators in the area of technology systems. Outside of CBS, Jeremy and his wife Michelle are the busy parents of two boys and two girls. The family’s youngest son was adopted from Uganda. Four kids, youth sports, church and many other activities mean non-stop action at the Julian household. Jeremy is a big fan of baseball and soccer. When not cheering on the kids in sports Jeremy enjoys cooking and watching Food Network.

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