The Restaurant Technology Guys Podcast brought to you by Custom Business Solutions

Restaurant Technology Guys Podcast, sponsored by Custom Business Solutions

Restaurant Technology Podcasters... Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better. Check them out www.restauranttechnologyguys.com Jeremy literally grew up in the Restaurant Technology Industry. His family is the founders of Custom Business Solutions, Inc. and Jeremy’s early school vacations were spent soldering components for restaurant customers. Twenty-plus years later and Jeremy is COO for CBS, in charge of the implementation of technology systems for CBS customers. It’s fair to say that Jeremy is very much in touch with the challenges and issues facing restaurant operators in the area of technology systems. Outside of CBS, Jeremy and his wife Michelle are the busy parents of two boys and two girls. The family’s youngest son was adopted from Uganda. Four kids, youth sports, church and many other activities mean non-stop action at the Julian household. Jeremy is a big fan of baseball and soccer. When not cheering on the kids in sports Jeremy enjoys cooking and watching Food Network.

  1. 2d ago

    Why Your Loyalty Emails Don't Convert — Yosef Peterseil, Blings

    The conversation covers the introduction of Yosef and his background, the development of Bling's video technology, its application in the restaurant industry, and its impact on customer engagement and behavior. The discussion also addresses the fear of AI slop and the integration of Bling's technology with existing marketing systems. Takeaways Video-first approachPersonalized and interactive videosIntegration with existing marketing systems Chapters 00:00 Introduction and Background02:05 Development of Bling's Video Technology03:43 Application in the Restaurant Industry08:13 Impact on Customer Engagement and Behavior21:26 Addressing the Fear of AI Slop

  2. Oct 12

    Why This Franchisee Gave Back $141K — Kyle Huck, Wings Etc.

    The episode features a conversation with Kyle Huck, a multi-unit franchise owner for Wings, etc., and Colton LeTourneau, the senior director of marketing for Wings, etc. They discuss the brand's success, community involvement, and unique menu items. Takeaways Community involvementMenu recommendations Chapters 00:00 Introduction and Brand Overview01:19 Kyle Huck's Journey with Wings, etc.02:15 Colton LeTourneau's Role and Marketing Strategy02:58 Concept and Differentiation of Wings, etc.07:29 Community Involvement and Impact14:35 Local Store Marketing and Franchise Support28:22 Signature Menu Items and Recommendations31:13 Closing Remarks and Contact Information

  3. Oct 5

    How a Chick-fil-A Operator Uses AI to Lead — Jon Harmeling

    The conversation covers John's journey from the military to Chick-fil-A, the distinction between leadership and management, and the shift to significance with the use of AI in business operations. It also explores the impact of AI on employee recognition and the power of AI in enhancing business operations and significance. The conversation covers the importance of running a profitable business, automating business processes, using AI for leadership development, overcoming resistance to AI, and implementing AI for business tasks. It also explores the intentional use of AI for leadership, building a leadership development program, and connecting with AI for significance. The discussion concludes with a lighthearted segment on favorite Chick-fil-A orders. Takeaways Leadership and management are distinct, with leadership focusing on people and significance, while management focuses on tasks and success.AI can be used to shift from success to significance in business operations, particularly in employee recognition and meaningful engagement.The power of AI lies in its ability to surface opportunities for significance that may be overlooked in the busyness of day-to-day operations. Automate repeatable tasksUse AI for intentional leadership development Chapters 00:00 The Journey to Chick-fil-A03:00 Leadership vs. Management08:11 The Shift to Significance with AI10:05 Using AI for Significance15:07 AI's Impact on Employee Recognition19:55 The Power of AI in Business21:20 Running a Profitable Business22:19 Automating Business Processes23:14 Using AI for Leadership Development25:43 Overcoming Resistance to AI26:33 Tinkering with AI27:29 Trust but Verify with AI28:53 Implementing AI for Business Tasks30:16 Comparing AI and Manual Processes31:30 Intentional Use of AI for Leadership33:23 Building a Leadership Development Program36:13 Connecting with AI for Significance38:40 Favorite Chick-fil-A Order

  4. Sep 28

    The Recommendation Economy Comes to Restaurants — Pat Venn, PRIMA

    The conversation covers Pat Venn's journey in the hospitality industry, his role at Prima, and the innovative solutions Prima offers to restaurants and diners. It delves into the concept of the recommendation economy and the vision for Prima's future expansion. Takeaways Hospitality industry experienceInnovative solutions for restaurantsThe concept of the recommendation economyFuture expansion and vision for Prima Chapters 00:00 Introduction and Background01:05 The Journey in Hospitality01:33 Talk and its Evolution04:17 Differentiation in the Reservation Platform Space06:48 Prima: Vision and Mission11:10 The Concept of the Recommendation Economy18:24 Attribution and Visibility in the Physical World27:37 Engagement and Expansion34:19 Future Vision and Expansion

  5. Sep 21

    Why Storytelling Saved San Pedro Fish Market — Michael Ungaro

    The conversation delves into the journey of the San Pedro Fish Market, highlighting its growth from a small storefront to a renowned dining attraction. It explores the challenges faced, the innovative marketing strategies employed, and the importance of understanding and engaging with the customer base. The discussion emphasizes the power of authentic marketing and the impact of storytelling in building a successful brand. The conversation delves into the power of authentic storytelling in marketing, highlighting the impact of storytelling on brand building and customer engagement. It also explores the adaptation to change and innovation, the utilization of AI in marketing, the art of storytelling, and the significance of the culinary experience in branding. Takeaways Family-owned business successInnovative marketing strategies Authentic storytellingUtilizing AI in marketing Chapters 00:00 The Journey of San Pedro Fish Market02:26 Pivoting and Learning from Failures06:08 Creating an Engaging Dining Experience07:08 Understanding Customer Base and Value Proposition10:07 The Evolution of the Brand and Marketing Strategy18:01 The Power of Authentic Marketing21:37 Engaging Customers through Storytelling24:13 The Power of Storytelling in Marketing25:03 Adapting to Change and Innovation31:29 Utilizing AI in Marketing37:50 The Art of Storytelling43:00 Culinary Experience and Branding

  6. Sep 14

    Restaurant Marketing You Can Track — Brett Linkletter, Dishio

    The conversation delves into the challenges of restaurant marketing and the evolution of marketing strategies in the industry. It explores the power of digital marketing, the importance of targeting and tracking in restaurant marketing, driving repeat business, and the development of a marketing platform to address the needs of the industry. The conversation covers the evolution of e-commerce advertising, the challenges of proving ROI, the complexity of marketing funnels, the journey of building a tech product, raising funds, aspirations for the industry, the power of personalization and AI, and the engagement and consultation process. The key takeaways include the importance of personalization and data-driven marketing in the restaurant industry. Takeaways Restaurant marketing challengesTargeting and tracking in restaurant marketing PersonalizationData-driven marketing Chapters 00:00 The Evolution of Restaurant Marketing02:56 The Power of Digital Marketing08:09 Targeting and Tracking in Restaurant Marketing17:54 Driving Repeat Business22:58 Building a Marketing Platform24:00 The Evolution of E-commerce Advertising25:19 The Challenges of Proving ROI26:12 The Complexity of Marketing Funnels27:38 The Journey of Building a Tech Product28:21 Raising Funds and Aspirations for the Industry35:46 The Power of Personalization and AI41:57 Engagement and Consultation Process

  7. Sep 7

    US Foods’ Menu IQ: Snap a Recipe, See Your Food Cost — James Jones

    The conversation covers James D. Jones' background in technology, US Foods' technology-forward approach, the challenges of technology adoption in the food service industry, the impact of COVID-19 on technology adoption, and the development of US Foods' e-commerce platform and sales CRM transformation. It also delves into the benefits of US Foods' Moxie and Menu IQ tools, the use of AI in menu profitability, and the future of technology in the food service industry. Takeaways Technology adoption in the food service industry has been slow but is accelerating due to factors like COVID-19 and the move into AI.US Foods is investing in technology to automate processes, improve customer service, and provide transparency in inventory and pricing.The Moxie and Menu IQ tools from US Foods are designed to simplify ordering, inventory management, and menu profitability for restaurant operators.The future of technology in the food service industry involves predictive analytics, flexible delivery options, and tools to help operators make informed decisions about menu innovation and ingredient choices. Chapters 00:00 Introduction and Background02:53 Challenges of Technology Adoption in Food Service06:56 US Foods' Technology-Forward Approach08:08 Benefits of Moxie and Menu IQ Tools29:31 Future of Technology in the Food Service Industry

  8. Aug 31

    California Pizza Kitchen Scaled on Culture — Rick Rosenfield

    Rick Rosenfield, co-founder of California Pizza Kitchen, shares the story of how he and his partner, Larry Flax, changed the way America eats pizza. From their humble beginnings as federal prosecutors to creating a unique brand that set trends and transformed the industry, Rick's journey is a testament to innovation and vision. The conversation delves into the creation of California style pizza, the introduction of upscale casual dining, and the translation of unique flavors to salads, all of which contributed to the success of California Pizza Kitchen. The conversation with Rick Rosenfield covers the growth and development of the California Pizza Kitchen brand, focusing on the unique open kitchen design, the selection of locations, and the establishment of a strong company culture. Rick also discusses the motivation behind writing the book and the importance of fostering a strong culture in business. Takeaways Innovation in the restaurant industryCreating cravable menu items Open kitchen designOpportunistic real estate strategyBuilding a strong company cultureMotivation behind writing the book Chapters 00:00 The Birth of California Pizza Kitchen01:40 From Law to Pizza03:02 The Emergence of California Style Pizza04:29 Expanding the Brand and Concept07:05 Anchoring Upscale Shopping Centers08:04 The Evolution of Menu and Concept09:02 The Strategy of Upscale Casual Dining13:32 Innovative Menu Creation18:37 Transition to Salads21:54 The Unique Open Kitchen Design22:50 Selecting Locations and Staffing29:11 The Evolution of CPK's Culture37:42 The Motivation Behind Writing the Book

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About

Restaurant Technology Podcasters... Drawing from years of combined experience in restaurant technology, implementation, and marketing, The Restaurant Technology Guys are here to help you run your business better. Check them out www.restauranttechnologyguys.com Jeremy literally grew up in the Restaurant Technology Industry. His family is the founders of Custom Business Solutions, Inc. and Jeremy’s early school vacations were spent soldering components for restaurant customers. Twenty-plus years later and Jeremy is COO for CBS, in charge of the implementation of technology systems for CBS customers. It’s fair to say that Jeremy is very much in touch with the challenges and issues facing restaurant operators in the area of technology systems. Outside of CBS, Jeremy and his wife Michelle are the busy parents of two boys and two girls. The family’s youngest son was adopted from Uganda. Four kids, youth sports, church and many other activities mean non-stop action at the Julian household. Jeremy is a big fan of baseball and soccer. When not cheering on the kids in sports Jeremy enjoys cooking and watching Food Network.

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