37 episodes

The Success League presents a lineup of customer success interviews, book reviews and conversations with authors, and features hosts Kristen Hayer and Russell Bourne.

Success League Radio Kristen Hayer

    • Business
    • 5.0 • 1 Rating

The Success League presents a lineup of customer success interviews, book reviews and conversations with authors, and features hosts Kristen Hayer and Russell Bourne.

    Innovations In Leadership - Yair Bortinger

    Innovations In Leadership - Yair Bortinger

    On this episode of Innovations in Leadership Kristen interviews Yair Bortinger, who is Head of Customer Success Operations at ControlUp. Yair shares his journey in the world of Customer Success, strategies for taking on a large workload with a small team, how to build a digital engagement plan and more.

    Don't forget to subscribe to stay up-to-date with Innovations in Leadership!

    • 30 min
    Reading For Success - Leadership In a Politically Charged Age

    Reading For Success - Leadership In a Politically Charged Age

    Kristen and Russell review a Harvard Business Review article titled, "Leadership In a Politically Charged Age", by Nour Kteily and Eli J. Finkel. We live in very divisive times and more and more, people are bringing their political beliefs with them to the workplace. This article discusses some ways that managers can approach this issue to help build stronger teams.

    We'll be taking a break from books for a bit and reviewing magazine articles. If you have any suggestions for books to be featured on RFS, please let us know! Be sure to subscribe and share RFS with other Customer Success professionals.

    • 14 min
    Innovations In Leadership - Harini Gokul - Strategic CS

    Innovations In Leadership - Harini Gokul - Strategic CS

    On this episode of Innovations in Leadership Kristen interviews Harini Gokul, who is Head of Customer Success at Amazon Web Services. Harini shares her insight on how to be strategic about your Customer Success journey, building your CS team, and implementing best practices.

    Don't forget to subscribe to stay up-to-date with Innovations in Leadership!

    • 24 min
    Innovations In Leadership - Ejieme Eromosele - Addressing the Last 3 Years as a Leader

    Innovations In Leadership - Ejieme Eromosele - Addressing the Last 3 Years as a Leader

    On this episode of Innovations in Leadership Kristen interviews Ejieme Eromosele, who is VP of Customer Success and Account Management at Quiq, and the founder of Success in Black. Their discussion is on the impact of the pandemic over the past several years on work and management, covering topics like changes that have come up with remote work, ways that we need to engage with our teams differently, and ways to speak up for change.

    Don't forget to subscribe to stay up-to-date with Innovations in Leadership!

    • 39 min
    Innovations In Leadership - Kalina Bryant

    Innovations In Leadership - Kalina Bryant

    On this episode of Innovations in Leadership Kristen interviews Kalina Bryant, Founder of UnapologeTECH. Their discussion is focused on supporting gender and racial equality in the field of Customer Success and how you can make a difference.

    Don't forget to subscribe to stay up-to-date with Innovations in Leadership!

    • 42 min
    Innovations In Leadership - Brian Hartley

    Innovations In Leadership - Brian Hartley

    On this episode of Innovations in Leadership Kristen interviews Brian Hartley, Sr. Director, Customer Success at RFPIO. Their discussion is focused on the career paths of Customer Success professionals and how leaders can help their team stay on track.

    Don't forget to subscribe to stay up-to-date with Innovations in Leadership!

    • 31 min

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