Rachael Nemeth, co-founder and CEO of Opus Training, joined me to share how Opus leverages real operational data to deliver personalized, actionable training in over 130 languages through mobile devices to bridge the learning gap for the 110 million Americans who aren’t desk-based. This was a fascinating conversation, if for no other reason than so few companies focus on these front-line workers and that the training Opus provides isn’t your standard compliance-based stuff, but the education that will most benefit individual employees, teams, and sites based on their actual performance on the job. Rachael shared her own journey from the restaurant industry to building Opus. Our conversation explored the shortcomings of traditional training metrics, the importance of manager enablement, and the need for technology that truly serves and empowers America’s frontline workforce. Michael Horn Welcome to The Future of Education. I’m Michael Horn. You’re joining the show where we’re dedicated to creating a world in which all individuals can build their passions, fulfill their potential, and live lives of purpose. And to help us think through that today, I’m really excited because we get to focus on an area we don’t talk nearly enough, in my opinion, about in the conversation around helping individuals skill up and figure out potential and so forth. And none other than Rachael Nemeth. She’s the co-founder and CEO of Opus Training, which we’re going to hear all about today. But I think the motto is turning training into traction. Rachael, thank you so much for joining us. I’m excited to hear about your story and about Opus. Rachael Nemeth Yeah, thanks for welcoming me. I’m excited to be here. Michael Horn Yeah, you bet. So, why don’t you just start us off, like baseline, you know, tax, like what is Opus Training before we get into the backstory of how you created it? Rachael Nemeth Yeah, so when you think about the 2,100 learning management systems that are in the world today, it’s obviously just from that number, it is a very fragmented market. Opus is a training operating system that’s designed specifically for the 110 million Americans who aren’t sitting at a desk all day. So, it is a big product for a big workforce that is largely underserved. What’s special about Opus, though, is that we aren’t just helping teams create training, which is kind of, you know, a lot of what you see in a traditional learning system. We’re actually helping operators change behavior in their workflow by using live operational data from the business, which we’ll talk a little bit more about. Yeah. But we’re sort of taking knowledge to the next level, knowing that this workforce is changing. Michael Horn Okay, I have so many questions that I’m excited to geek out on this, but let’s back up a little bit. Tell us the story. Most people don’t focus on the frontline, as you said, right? And the people who are not in front of computers when they picture their upskilling or reskilling platforms. How did you decide to build Opus Training? What was the background that you brought to it and the problem that you saw that you wanted to solve? Switching careers to teaching English Rachael Nemeth It was definitely not an overnight, you know, light bulb moment. Maybe just to rewind, so my background is not in tech. It’s actually early. It was not in teaching either. My background’s in restaurants. So, I worked for 13 years in the restaurant industry, most recently for Danny Meyer at Union Square Hospitality Group. Michael Horn Best hospitality anywhere. Rachael Nemeth If you’re a foodie, you know Danny. And before that, I cut my teeth in baking manufacturing. My mom worked in bakeries for 43 years. My grandfather owned a barbecue chain in Kansas City called Don’s World of Beef. So, I have this sort of rich family history of the food service. And candidly, I thought I was kind of destined for it. And also very candidly, I spent my whole life trying to get out of the industry. It is a terrible industry. You’re overworked, you’re underpaid. Michael Horn Listeners know my wife’s,, that’s her background and her industry and Some of the work conditions and personalities, shall we say, are not Danny Meyer. So, yes, I get it. Rachael Nemeth And I still eat spaghetti over the sink. Like, I do not go out to fancy dinners. I still eat on the go because that is the life I’ve lived. But maybe just fast forward to about 10 years ago, I was looking to make a transition. And so, I quit the industry to start teaching English as a second language. My second passion is language. And within a couple of months of teaching and getting my certification and thereafter starting to earn my master’s, I got pulled back into the industry. I got a call from the executive chef of Gramercy Tavern, Mike Anthony, who said, hey, I hear that you teach English and you know restaurants. And I said, yes, what’s your point? Michael Horn Guilty on both, yeah. Rachael Nemeth And I was like, how did you find me? And he said, I want you to teach English to my kitchen team. And I filed for the LLC for ESL Works the next day. Michael Horn Wow. Rachael Nemeth I had always wanted to run a business. I had always wanted to be an entrepreneur. I grew up in a very entrepreneurial family, but I never was chasing an idea. I’m a big believer in ideas that sort of float around and it’s if you catch them, you do. So, I chased it and the next day ESL Works was born. That was 2013. I basically ran a logistics business. I was hiring green, fresh out of college teachers, and I was teaching them how to teach English in restaurants. They were, I was deploying them across all of Manhattan and Brooklyn and Queens to teach a 90-minute English class between shifts. So for anyone listening who has not worked in a restaurant, that is the only time you can effectively teach a classroom training. People have second jobs and kids and commutes and all these other things. That was very successful. I wouldn’t call it a brick and mortar because I didn’t have anything except whiteboards that I was taking on the subway, but it was a really successful services business. And when we got to, you know, a few years in and we really wanted to scale, the only options were franchise or license or digitize and productize. And the latter was obvious to me, but I didn’t know how to do it. So, I spent about 18 months in incubators and testing different products. I ended up landing on a product that delivered English language training over SMS and WhatsApp to frontline teams. At that point, it was still specifically in restaurants, but then this is sort of the untold story. So that was, oh my gosh, you know how when you think back on time, you say 10 years for so long and then you’re like, wait, but 3 years has passed now. Michael Horn 3 years. Well, and I think COVID has accelerated that. Let’s be clear. I was talking to someone, they were like, how long have you been doing X? And I was like, it could be 3 years, but it also could be 6. I’m not sure. Oh yeah, I get it. Origin of Opus SMS system Rachael Nemeth So, so, you know, this is like, I was joking with my aunt the other day, like she was saying, you know, there’s a difference between a biography and a memoir,a memoir is what you recall. And so anyway, this is my memoir of the timing, but COVID happened. So March 13th, I got a call from a customer. We had already launched this SMS product. I was actually in the middle of raising a round of funding, a seed round of funding. And they said, we’re shutting down. And then, of course, you know, the CDC announced and everything shut down, and I said, well, how can I help? And he said, I’m not sure, but like, we obviously don’t need ESL right now. The next day, I went home, called all of our customers, and said, you know, and at that point, the world had shut down. Michael Horn Right. Rachael Nemeth I said, listen, like, we’re not going to invoice you. We know this is a nightmare. Whatever we can do to help, just let us know. So, I can’t take credit for this idea because our customers came up with it, but they said, listen Michael Horn Those are the best ideas though, right? Where your customers bring you to something of real demand and need. Rachael Nemeth Yeah. And this, talk about ultimate need, right? Like, it was the beginning of COVID, everyone was on lockdown, but restaurants were switching their operating model to off-premise. They were online and they needed to keep their employees safe. So, we repurposed The ESL Works SMS product into a COVID safety product that delivered daily SMS messages and quizzes to team members before they went in for their shift so that they knew what was new and how to feel safe and protected at work. It was a public initiative. I had, I think, a quarter of a million dollars in the bank and a prayer and didn’t charge a thing and basically said, we’re gonna just try to help and see what happens. We grew to 20,000 users in 4 weeks. Michael Horn Wow. 20,000 users, meaning like different businesses? Rachael Nemeth Different businesses. Yeah. Again, I mean, this was so lightning fast. Actually, if you go to Wayback Machine, you know, that online, you know, database where you can see old websites, you can probably look up Stop COVID still and see our old website. But we lost the URL long ago. I was like, I don’t want to think about COVID ever again, but But the premise was that a business could go to the website, they could sign up very quickly, they could upload a spreadsheet or CSV of all of their employees’ names, phone numbers, and it would text their whole team instantly in 5 different languages ,these updates. But that was all the validation I needed to know how to scale this thing, right? Now, fast forward, and Opus is no longer on SMS. We have a beautiful mobile app and all these other things, but