What if etiquette has less to do with knowing which fork to use and more to do with how you make people feel? In this episode of Life, Money, and Living Well, Ben sits down with Tiffany Adams, Founder and President of the Cincinnati Etiquette & Leadership Institute, author of Polished: The Guide to Excellence for the Modern Professional, and an expert in business etiquette, leadership, and international protocol. Find Tiffany's book (an Amazon Bestsller) Polished: The Guide to Excellence for the Modern Professional https://a.co/d/0gFRq35X (Amazon Link) Tiffany explains why people skills may be becoming more valuable in a world increasingly shaped by screens, remote work, social media, and AI. She and Ben explore self-awareness, body language, first impressions, curiosity, listening, and the power of three simple words: "Tell me more." They also discuss how to disagree without damaging relationships, why handwritten notes still matter, what most people get wrong at business meals, and the small behaviors that can quietly build or erode trust. Because ultimately, good etiquette isn't about memorizing rules. It's about paying attention, showing respect, and becoming the kind of person who makes other people feel seen, comfortable, and valued. After 20 years as a financial services professional and completing thousands of financial plans for clients…Ben shares the secrets to building wealth, but more importantly building a fulfilling life. Brief legal disclaimer: This podcast is intended for informational purposes only. The ideas and opinions on this episode do not constitute tax, legal or investment advice. Listeners should seek the input of their own tax, legal, and financial planning professionals before acting on any of the information provided. Any speaker on this podcast expresses ideas that are subjective to the time of the recording, and are subject to change without notice, and are not always indicative of the opinions of the underwriters of this show. This episode should not replace the diligence of a full financial plan with a financial planning professional that can take your specific situation into account.