HSB's New Ways of Thinking

Hartford Steam Boiler

HSB's New Ways of Thinking covers timely topics impacting the U.S P&C insurance industry. Each episode will feature a special guest and will provide a unique perspective related to the specific topic.

  1. MAR 17

    Rethinking Non-CAT Water Part 3: Strengthening Agent & Customer Engagement

    Jeff O'Shaughnessy speaks with Christina Villena and Tom Smart about how strong agent relationships shape sensor program success. They discuss early skepticism, growing support, and the challenges of DIY installs for policyholders—plus how outreach and clear communication help agents and insureds stay engaged. They also touch on how sensor data informs risk insights and where they hope these programs go next.

    19 min

  2. MAR 17

    Rethinking Non-CAT Water Part 2: Where Sensor Technology Makes the Biggest Impact

    Host Jeff O'Shaughnessy, Christina Villena (The Hanover), and Tom Smart (Philadelphia Insurance Companies) share real‑world examples of how water sensors have prevented losses across schools, cultural institutions, and other properties—especially when buildings are unoccupied. From detecting slow leaks over valuable art to preventing frozen pipe damage during holidays and alerting teams to mechanical room failures, they discuss where sensors have proven most effective and how saves are confirmed and quantified.

    15 min

  3. MAR 17

    Rethinking Non-CAT Water Part 1: The Most Controllable Catastrophe

    Non‑CAT water losses rarely make headlines, but they affect homes, businesses, and carrier portfolios every day. Host Jeff O'Shaughnessy is joined by Christina Villena (The Hanover) and Tom Smart (Philadelphia Insurance Companies) to discuss how events like freezing temperatures, heavy rains, aging infrastructure, and geography all contribute to these widespread and costly losses—and how sensors, data, and early detection can help reduce exposure for various occupancies.

    17 min

  4. JAN 27

    Rethinking IoT with Meshify Part 6: The ROI

    ROI isn't just about numbers—it's about real value. In the final episode, Lewis, CTO and Co-founder of Meshify, and Jeff explore the ROI of IoT programs—beyond loss ratios. They show how Meshify prevents water damage and minor events alike, saving homeowners and business owners from headaches, and wrap up with challenges and what's next.

    14 min

  5. JAN 26

    Rethinking IoT with Meshify Part 5: The First Line of Defense

    While many focus on flow monitoring or shutoff valves as a "single solution," the reality is they don't provide full protection and can be costly and invasive to install. In Part 5, Jeff and Lewis explain why point detection should be the first line of defense—you might be surprised how quickly customers act when a leak occurs. They also dive into how Meshify sensors address freeze risks.

    11 min

  6. JAN 23

    Rethinking IoT with Meshify Part 4: The Evolution

    Meshify doesn't sell sensors—it provides outcomes. In Part 4, Jeff and Lewis dive into how the team continues to evolve technology, the game-changing impact of Amazon Sidewalk on connectivity, the creation of Meshify Slim, and why designing a sensor people actually want to install—compact, reliable, and unobtrusive—makes all the difference.

    15 min

  7. JAN 22

    Rethinking IoT with Meshify Part 3: The Water Problem

    Solving the water problem isn't just about sensors—it's about simplicity, reliability, and impact. In this episode, Jeff talks with Lewis, Co-Founder and CTO of Meshify, about how the team evolved from industrial IoT solutions to a next-generation, low-cost, cellular water detection platform, creating sensors that are easy to install and use while protecting buildings from costly water damage.

    8 min

  8. JAN 19

    Rethinking IoT with Meshify Part 2: The Partnership

    The journey from startup to acquisition can redefine a company's focus—and its impact. In part 2, Jeff continues his discussion with Lewis, Co-Founder and CTO of Meshify, about HSB's 2016 acquisition of the IoT pioneer. Lewis shares how joining forces with HSB helped narrow Meshify's focus, refine its technology, and scale its smart water loss prevention solutions.

    10 min
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Ratings & Reviews

5
out of 5
6 Ratings

About

HSB's New Ways of Thinking covers timely topics impacting the U.S P&C insurance industry. Each episode will feature a special guest and will provide a unique perspective related to the specific topic.

Information

  • Creator
    Hartford Steam Boiler
  • Years Active
    2022 - 2026
  • Episodes
    92
  • Rating
    Clean
  • Copyright
    © 2023 The Hartford Steam Boiler Inspection and Insurance Company. All rights reserved.
  • Show Website
    HSB's New Ways of Thinking