The Salon Scoop

The Salon Scoop

The Salon Scoop podcast educates, entertains and inspires salon professionals to find happiness and success in this beautiful industry. We shop talk all things salon with some of the most influential people in the industry to bring you real life stories, debates, entertainment, and best practices to help you live your best life. Whether you’re new to the industry, looking to make a leap to owning your first salon, a salon owner planning for retirement, looking for opportunities to be a platform artist or educator, or anywhere in between, this podcast is for you.

  1. 2D AGO

    Most Replayed Moment: Salon Suites vs. Commission Salons

    What you’re about to hear are the most replayed moments from one of our top episodes, a roundtable conversation that sparked major discussion across the industry. In this special highlight episode of The Salon Scoop, Scott revisits key insights from the Salon Structure Showdown, where industry experts break down the pros and cons of commission-based salons, booth rental, and salon suite models. This conversation touches every corner of the industry, from ownership and team structure to retail performance, career paths, and the evolving future of salon business. In this episode, you’ll hear: • The biggest differences between commission salons, booth rental, and salon suites• The pros and cons of working in each salon structure• How different models impact retail sales and team culture• Why some owners are now operating both commission salons and salon suite businesses• Predictions for how salon business structures are evolving• How to know which model makes sense at different stages of your career• The realities salon owners and professionals need to understand before choosing a path If you’ve ever wondered which structure truly supports growth, flexibility, or long-term success, this episode gives you a snapshot of the perspectives shaping today’s salon industry. What you’ll hear is only a glimpse into one of our most listened-to episodes, and there’s so much more in the full conversation! 👉 Listen to the full episode here: https://open.spotify.com/episode/5fzikvXCPEDe2ItIFsmAhi?si=6zi-khPLS6CMkScPviRuPw For your daily dose of digital marketing for salons, give us a follow on TikTok and Instagram @salon.s.o.s OR if you want to check out the video recording of this episode, you can subscribe to our YouTube channel! Hit this link to explore: https://www.youtube.com/@salon.s.o.s This podcast is for salon owners and salon professionals who want to learn proven ways to grow their salon business, learn valuable salon leadership skills, boost their brand, grow their clientele, get social media and marketing advice for salons, and build a salon culture that attracts and retains thriving stylists. More from the Salon S.O.S. Business Building Resource Library: Click here to access our entire salon digital marketing academy: ⁠https://www.salonsos.ca/digital-marketing-academy⁠ Email info@salonsos.ca to get in contact with us. We’re always here to help support you with salon business advice! If you listen to any of the following shows, we're sure you'll love ours too! Profitable Salon Owner Podcast, Grow my Salon Business Podcast with Antony Whitaker, Thriving Stylist Podcast with Britt Seva, Summ It Up Podcast, Social Beauty Makers Podcast, The Hairdresser Strong Show Podcast, The Modern Hairstylist Podcast, Hair Love Radio Podcast, Salon Owner Collective Podcast.

    20 min
  2. FEB 9

    Why Clients Leave… Even If They Love Your Work

    One of the hardest truths for salon owners to accept is this: clients don’t always leave because something went wrong. Many of the guests who quietly stop booking loved their results, trusted their stylist, and felt comfortable in your space. Client loss is usually slow, silent, and tied to life changes, convenience, or simple disconnection — not dissatisfaction. In this Digital Debrief, Scott and Sarah are unpacking the real reasons clients drift away and how smart salon marketing strategies and retention systems keep them connected. • Why pricing changes don’t always mean lost value — and how salon loyalty programs help clients stay connected • How life changes, not bad service, often cause booking gaps • Why convenience (location, booking, hours) quietly competes with loyalty • How inconsistent communication impacts retention more than you think • How social media for salons and email touchpoints keep you visible between appointments • Why many clients leave simply because nothing pulled them back • How loyalty program best practices for salons create a strong reason to rebook • How digital marketing for salons supports retention, not just new client growth • The systems that make it easy for clients to return after time away • Why retention is built between visits, not just during them Client retention isn’t just about great services... it’s about connection, visibility, and smart systems. When websites for salons, communication, and salon loyalty programs work together, clients don’t disappear quietly… they come back when they’re ready.   If you want more consistent bookings, stronger relationships, and smarter marketing for salons, this episode gives you the strategy behind keeping clients connected for the long run! This is practical business advice for salon owners who want stronger retention, not just more new-client marketing.  In this episode, you’ll learn: For your daily dose of digital marketing for salons, give us a follow on TikTok and Instagram @salon.s.o.s  OR if you want to check out the video recording of this episode, you can subscribe to our YouTube channel! Hit this link to explore:  https://www.youtube.com/@salon.s.o.s This podcast is for salon owners and salon professionals who want to learn proven ways to grow their salon business, learn valuable salon leadership skills, boost their brand, grow their clientele, get social media and marketing advice for salons, and build a salon culture that attracts and retains thriving stylists. More from the Salon S.O.S. Business Building Resource Library: Click here to access our entire salon digital marketing academy: ⁠https://www.salonsos.ca/digital-marketing-academy⁠ Email info@salonsos.ca to get in contact with us. We’re always here to help support you with salon business advice! If you listen to any of the following shows, we're sure you'll love ours too! Profitable Salon Owner Podcast, Grow my Salon Business Podcast with Antony Whitaker, Thriving Stylist Podcast with Britt Seva, Summ It Up Podcast, Social Beauty Makers Podcast, The Hairdresser Strong Show Podcast, The Modern Hairstylist Podcast, Hair Love Radio Podcast, Salon Owner Collective Podcast.

    24 min
  3. FEB 2

    Reinventing Yourself in the Salon Industry (Without Losing Who You Are)

    What happens when the identity you’ve built for decades no longer fits and you decide to start again anyway? In this episode of The Salon Scoop, Scott sits down with Sheri Doss, an Education Icon who has reinvented herself recently not once, but twice. From leading global education at Redken, to stepping away into early retirement in Costa Rica, to returning as Head of Education for Bumble and Bumble, Sheri’s story challenges everything we think we know about career paths in the salon industry.   Sheri is a respected leader known for transforming the way professionals learn, grow and see themselves. She is deeply passionate about education as a catalyst for personal and professional transformation. She believes that when people are empowered with the right knowledge, they don't just improve their skills, they changes their lives. In this episode, you’ll learn: How to reinvent yourself without losing credibility in the salon industryHow to navigate fear, judgment, and uncertainty during a major career pivotThe mindset shift needed when your professional identity changesHow to honor your past while fully stepping into what’s nextHow trust is built when joining new teams, brands, or environmentsWhy reinvention can bring more clarity, freedom, and fulfillment — not lessHow growth in your career mirrors growth in your leadership and marketing for salonsWhy evolving personally helps you lead stronger businesses and teamsHow adaptability supports long-term success in digital marketing for salons, leadership, and brand positioningThe courage it takes to change — even when you’ve already “made it”Whether you’re a stylist changing salons, an owner stepping away from a business you built, or a professional considering a new chapter, this episode offers perspective, reassurance, and permission to grow. Make sure to follow along with Sheri's journey on Instagram @sheridoss Because sometimes, reaching the top is exactly where reinvention begins. For your daily dose of digital marketing for salons, give us a follow on TikTok and Instagram @salon.s.o.s  OR if you want to check out the video recording of this episode, you can subscribe to our YouTube channel! Hit this link to explore: https://www.youtube.com/@salon.s.o.s This podcast is for salon owners and salon professionals who want to learn proven ways to grow their salon business, learn valuable salon leadership skills, boost their brand, grow their clientele, get social media and marketing advice for salons, and build a salon culture that attracts and retains thriving stylists. More from the Salon S.O.S. Business Building Resource Library: Click here to access our entire salon digital marketing academy: ⁠https://www.salonsos.ca/digital-marketing-academy⁠ Email info@salonsos.ca to get in contact with us. We’re always here to help support you with salon business advice! If you listen to any of the following shows, we're sure you'll love ours too! Profitable Salon Owner Podcast, Grow my Salon Business Podcast with Antony Whitaker, Thriving Stylist Podcast with Britt Seva, Summ It Up Podcast, Social Beauty Makers Podcast, The Hairdresser Strong Show Podcast, The Modern Hairstylist Podcast, Hair Love Radio Podcast, Salon Owner Collective Podcast.

    51 min
  4. JAN 26

    Viral Views Don’t Pay the Bills… Consistent Salon Marketing Does

    In a world driven by reels, trends, and overnight success stories, it is easy for salon owners to believe that going viral is the goal. High view counts look impressive, but when it comes to real growth, viral moments rarely translate into consistent bookings or long-term success. In this Digital Debrief episode, Scott and Sarah break down why consistent salon marketing strategies outperform viral content every time. From social media marketing for salons and Instagram for salons to websites for salons and SEO for hair salons, sustainable growth is built through visibility, trust, and repetitio… not one lucky post! In this episode, you’ll learn:• Why consistency matters more than virality in marketing strategies for salons• How social media for salons builds trust and familiarity over time• The difference between views and conversions in social media marketing for salons• Why Instagram for salons works best as part of a long-term plan• How websites for salons and SEO for hair salons support consistent client discovery• Google rankings best practices for salons that reward steady, intentional marketing• How to create sustainable marketing for salons without burnout If you want steady bookings, loyal clients, and marketing that actually supports your business goals, this episode will help you shift your focus from chasing viral views to building a strategy that lasts! For your daily dose of digital marketingfor salons, give us a follow on TikTok and Instagram @salon.s.o.s  OR if you want to check out the video recording of this episode, you can subscribe to our YouTube channel! Hit this link to explore:  https://www.youtube.com/@salon.s.o.s This podcast is for salon owners and salon professionals who want to learn proven ways to grow their salon business,learn valuable salon leadership skills, boost their brand, grow their clientele, get social media and marketing advice for salons, and build a salon culture that attracts and retains thriving stylists. More from the Salon S.O.S. Business Building Resource Library: Click here to access our entire salon digital marketing academy: ⁠https://www.salonsos.ca/digital-marketing-academy⁠ Email info@salonsos.ca to get in contact with us. We’re always here to help support you with salon business advice! If you listen to any of the following shows, we're sure you'll love ours too! Profitable Salon Owner Podcast, Grow mySalon Business Podcast with Antony Whitaker, Thriving Stylist Podcast with Britt Seva, Summ It Up Podcast, Social Beauty Makers Podcast, The Hairdresser Strong Show Podcast, The Modern Hairstylist Podcast, Hair Love Radio Podcast,Salon Owner Collective Podcast.

    16 min
  5. JAN 19

    Why Most Salon Resolutions Fail (and how to Build Habits that Actually Stick)

    Every January starts the same way… fresh goals, big intentions, and the belief that this year will be different. Motivation is high, routines feel possible, and commitments are written down with confidence. And yet, for most people, those resolutions don’t make it past the first few weeks. Not because we lack discipline. Not because we don’t want growth badly enough.But because most of us were never taught how to build habits that actually stick, even when life gets busy and willpower disappears. In this episode, you’ll learn: Why most habits fail within weeks How to choose identity-based habits that last The simplest way to make habits effortless How small actions create massive momentum over time How to design habits that work automatically instead of relying on disciplineHow to create real, lasting change If you’re tired of starting over every January and ready to stop relying on motivation and start building habits that transform your life — this might be one of the most important episodes you listen to all year! For your daily dose of digital marketing for salons, give us a follow on TikTok and Instagram @salon.s.o.s  OR if you want to check out the video recording of this episode, you can subscribe to our YouTube channel! Hit this link to explore:  https://www.youtube.com/@salon.s.o.s This podcast is for salon owners and salon professionals who want to learn proven ways to grow their salon business, learnvaluable salon leadership skills, boost their brand, grow their clientele, get social media and marketing advice for salons, and build a salon culture that attracts and retains thriving stylists. More from the Salon S.O.S. Business Building Resource Library: Click here to access our entire salon digital marketing academy: https://www.salonsos.ca/digital-marketing-academy Email info@salonsos.ca to get in contactwith us. We’re always here to help support you with salon business advice! If you listen to any of the following shows, we're sure you'll love ours too! Profitable Salon Owner Podcast, Grow mySalon Business Podcast with Antony Whitaker, Thriving Stylist Podcast with Britt Seva, Summ It Up Podcast, Social Beauty Makers Podcast, The Hairdresser Strong Show Podcast, The Modern Hairstylist Podcast, Hair Love Radio Podcast, Salon Owner Collective Podcast.

    16 min
  6. JAN 12

    Signs Your Salon Has Outgrown DIY Digital Marketing

    Most salon and spa owners wear every hat in the beginning. Booking clients. Managing staff. Ordering inventory. Somewhere along the way, digital marketing for salons gets added to the list, and it quickly becomes one of the most time-consuming roles. In this Digital Debrief episode, Scott and Sarah talk about how salon marketing has evolved and why doing it all yourself is no longer sustainable for long-term growth. This is practical business advice for salon owners who feel stretched thin and are wondering if outsourcing is the next right step. Knowing when to invest in professional support can help you protect your time, improve results, and refocus on running your business. In this episode, you’ll learn: • The signs your salon has outgrown DIY digital marketing • How digital marketing for salons has become a full-time role • Why social media for salons and social media best practices for salon owners require consistency • How websites for salons and SEO for hair salons impact bookings and Google rankings • Where salon loyalty programs and loyalty program best practices for salons fit into retention • When outsourcing marketing for salons supports growth instead of adding cost • How to choose marketing strategies for salons that align with your goals If you are feeling overwhelmed by marketing or questioning whether your current approach is still working, this episode offers clarity and direction to help you move forward with confidence. For your daily dose of digital marketingfor salons, give us a follow on TikTok and Instagram @salon.s.o.s  OR if you want to check out the videorecording of this episode, you can subscribe to our YouTube channel! Hit this link to explore: https://www.youtube.com/@salon.s.o.s This podcast is for salon owners and salonprofessionals who want to learn proven ways to grow their salon business, learn valuable salon leadership skills, boost their brand, grow their clientele, get social media and marketing advice for salons, and build a salon culture that attracts and retains thriving stylists. More from the Salon S.O.S. Business Building Resource Library: Click here to access our entire salondigital marketing academy: https://www.salonsos.ca/digital-marketing-academy Email info@salonsos.ca to get in contactwith us. We’re always here to help support you with salon business advice! If you listen to any of the following shows, we're sure you'll love ours too! Profitable Salon Owner Podcast, Grow my Salon Business Podcast with Antony Whitaker, Thriving Stylist Podcast with Britt Seva, Summ It Up Podcast, Social Beauty Makers Podcast, The Hairdresser Strong Show Podcast, The Modern Hairstylist Podcast, Hair Love Radio Podcast, Salon Owner Collective Podcast.

    24 min
  7. JAN 5

    Bouncing Back from an Instagram Hack with Michael Cole

    Imagine spending years building your Instagram only to have it hacked and wiped away overnight. That’s exactly what happened to Michael Cole. But instead of giving up, he used the setback as fuel. In just 2.5 years, he not only rebuilt his account, he grew it bigger and stronger than before.  In this episode, Michael shares the strategies, mindset, and social media techniques that helped him turn a terrible loss into his greatest comeback. If you’ve ever worried about losing your progress, or wondered how to bounce back from setbacks in your career, this is the must-listen!  HUGE thanks goes out to Michael Cole, we know this episode is going to help so many people that have experienced this. Make sure to check out his progress on IG by following along @michaelcoleinspires For your daily dose of digital marketing for salons, give usa follow on TikTok and Instagram @salon.s.o.s OR if you want to check out the video recording of this episode, you cansubscribe to our YouTube channel! Hit this link to explore:  https://www.youtube.com/@salon.s.o.s This podcast is for salon owners and salon professionals whowant to learn proven ways to grow their salon business, learn valuable salon leadership skills, boost their brand, grow their clientele, get social media and marketing advice for salons, and build a salon culture that attracts andretains thriving stylists. More from the Salon S.O.S. Business Building ResourceLibrary: Click here to access our entire salon digital marketingacademy: https://www.salonsos.ca/digital-marketing-academy Email info@salonsos.ca to get in contact with us. We’realways here to help support you with salon business advice! If you listen to any of the following shows, we're sureyou'll love ours too! Profitable Salon Owner Podcast, Grow my Salon Business Podcast with Antony Whitaker, Thriving Stylist Podcast with Britt Seva, Summ It Up Podcast, Social Beauty Makers Podcast, The Hairdresser Strong Show Podcast,The Modern Hairstylist Podcast, Hair Love Radio Podcast, Salon Owner Collective Podcast.

    18 min
  8. 12/29/2025

    The Ultimate New Year Salon Marketing Reset

    The start of a new year is the perfect time for salon professionals to step back, evaluate what is working, and reset their digital presence with intention. Instead of jumping straight into promotions or posting more on Instagram, the most effective salon marketing strategies begin with clarity. In this Digital Debrief episode, Scott and Sarah walk through why a digital marketing audit is the foundation of smart, sustainable growth. From websites for salons and SEO for hair salons to social media marketing for salons and loyalty program best practices for salons, this conversation helps you understand where your marketing is helping your business…and where it may be holding you back. In this episode, you’ll learn:• Why a digital marketing audit is essential for effective marketing strategies for salons• What to look for on your salon website and how websites for salons impact trust and conversions• How SEO for hair salons supports long-term visibility and Google rankings best practices for salons• The role of social media for salons and social media best practices for salon owners• How Instagram for salons fits into a larger social media marketing strategy• Where salon loyalty programs and loyalty program best practices for salons support retention and repeat visits• How to align your digital marketing advice for salons with real business goals, not trends If you are ready to start the year with clarity, confidence, and marketing that actually converts, this episode is your reset! For your daily dose of digital marketingfor salons, give us a follow on TikTok and Instagram @salon.s.o.s  OR if you want to check out the videorecording of this episode, you can subscribe to our YouTube channel! Hit thislink to explore: https://www.youtube.com/@salon.s.o.s This podcast is for salon owners and salonprofessionals who want to learn proven ways to grow their salon business, learnvaluable salon leadership skills, boost their brand, grow their clientele, getsocial media and marketing advice for salons, and build a salon culture thatattracts and retains thriving stylists. More from the Salon S.O.S. BusinessBuilding Resource Library: Click here to access our entire salondigital marketing academy: https://www.salonsos.ca/digital-marketing-academy Email info@salonsos.ca to get in contactwith us. We’re always here to help support you with salon business advice! If you listen to any of the followingshows, we're sure you'll love ours too! Profitable Salon Owner Podcast, Grow mySalon Business Podcast with Antony Whitaker, Thriving Stylist Podcast withBritt Seva, Summ It Up Podcast, Social Beauty Makers Podcast, The HairdresserStrong Show Podcast, The Modern Hairstylist Podcast, Hair Love Radio Podcast,Salon Owner Collective Podcast.

    21 min
5
out of 5
2 Ratings

About

The Salon Scoop podcast educates, entertains and inspires salon professionals to find happiness and success in this beautiful industry. We shop talk all things salon with some of the most influential people in the industry to bring you real life stories, debates, entertainment, and best practices to help you live your best life. Whether you’re new to the industry, looking to make a leap to owning your first salon, a salon owner planning for retirement, looking for opportunities to be a platform artist or educator, or anywhere in between, this podcast is for you.