The Property Management Podcast with That Property Mum

Kylie Walker
  • 4.8 (4)
  • Entrepreneurship
  • Weekly

The Property Management Podcast is the go-to show for busy women in the crazy property management industry! If you’ve ever wanted to crack the “secret” to thriving in this fast-moving industry, launching your own business, or just showing up as your best self every day…this is the show for you! Join 7-figure entrepreneur, journalist and property mentor Kylie Walker each week as she teaches you how to juggle work and family life without the guilt, and shares the tools and inspiration you need to make the changes you have been wanting but lack the courage to take! (Think of us as your kindred spirit, best friend, big sister, and business mentor all rolled into one!) Connect with Kylie at thatpropertymum.com.au

  1. 2d ago

    Loyal Isn't the Same as Cheap: What My Son's Contract Taught Me About Worth with Kylie Walker

    Loyalty and worth are two things we talk about often, but what happens when the two no longer align? This week, I've had to confront that question in a way I never expected, watching my son Sam face one of the most difficult decisions of his rugby league career. As a mum, it's been heartbreaking. As a business owner, it's made me reflect on how quickly loyalty can be questioned when someone chooses to stand by their value. We often celebrate commitment, sacrifice and hard work, yet when someone asks to be recognised for what they bring to the table, the conversation can change. It's a confronting reality, and one I believe our property management industry needs to think more deeply about. After 15 years of running my own agency, I know how much pressure there can be to win the next management, match a competitor's fees or keep everyone happy. But there's a bigger question we need to ask ourselves: what are we really sacrificing when we continually discount our value? Because behind every reduced management fee is a business that still needs to deliver exceptional service, a property manager managing competing demands, and a team expected to do more with less. Over time, that pressure affects profitability, service standards and the people holding everything together. The strongest agencies aren't necessarily the ones offering the lowest fees. They're the ones that understand the value they deliver, communicate it confidently and build relationships that extend beyond price. One of the most important lessons I've taken from this experience is that knowing your worth isn't about entitlement or refusing to compromise. It's about understanding what you bring, having the evidence to support it and being prepared to make difficult decisions when your value isn't recognised. Whether you're an agency principal reviewing your fee structure, a BDM negotiating with a prospective landlord or a property manager advocating for your career, there are three things worth remembering: know your numbers, lead conversations with value rather than price, and have the confidence to walk away when something no longer aligns. Loyalty should never mean losing sight of your own worth. And if we want to build stronger teams, healthier businesses and a more sustainable property management industry, perhaps it's time we stopped measuring success by what we're prepared to discount and started recognising the value we're committed to delivering. “Loyalty in our world isn't brought with a discount. It's earned through service, trust and showing up when it counts.” - Kylie Walker We cover: The impact of public criticism and online abuse on athletes and their families.Loyalty, personal worth, and the pressures of professional sports contracts.How an athlete’s contributions and injuries can be overlooked during contract negotiations.The role of power and self-interest in sports, business, and employment.How personal value can differ depending on perspective and priorities.The risks of competing on low fees in property management.The importance of building client loyalty through trust, service, and long-term relationships.Practical ways to defend fees and salaries: know your value, communicate results, and be willing to walk away.The effects of low fees on property managers, including heavier workloads and burnout.The need to deliver consistent service that supports the value being charged. Work With Us Running a business is hard enough without trying to do everything yourself. Through Done For You Services, we help take the pressure off by managing the things that keep your business visible, organised and moving forward – giving you more time to focus on running and growing your business. If you’d like to find out how we can support you and your business, book a Discovery Call with our team. Book your Discovery Call: https://calendly.com/kylie-tpm/done-for-you-services-discovery-call DIGITAL MARKETING AND AI ACADEMY: DOORS ARE NOW OPEN! https://courses.thatpropertymum.com.au/digitalmarketingyes THE RENT REDUCTION CONVERSATION FREEBIE: https://courses.thatpropertymum.com.au/freebie-having-the-rent-reduction-conversation A big shout-out to our amazing podcast partner Ailo. Ailo is an Australian property management software and app designed to streamline communication and payments between property managers, owners, and tenants. It offers in-app chat, real-time rent tracking, and maintenance management, aiming to modernise property management and improve transparency for all parties. Book an Ailo Demo and get your Mecca Gift Card: http://ailo.io/tpm Follow Ailo: https://www.instagram.com/ailohq/ Thanks to our podcast partner PIP - Property Insurance People Pip specialises in property insurance, helping landlords and property managers navigate insurance with greater clarity and confidence. With a customer-centric approach and strong industry expertise, Pip is focused on making property insurance simpler and more accessible, while bringing genuine, people-focused service back to the forefront. https://pipinsurance.com.au/articles/ https://www.linkedin.com/company/property-insurance-people-pip/ Kylie’s Resources: The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Digital Marketing and AI Academy https://courses.thatpropertymum.com.au/digitalmarketingyes Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call 35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media https://courses.thatpropertymum.com.au/5-misktakes-replay Connect With Kylie: Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/ Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal... Explore Kylie's Website - https://www.thatpropertymum.com.au/ Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

  2. Oct 27

    The Impact of Operational Excellence on a Property Management Team With Jess Calvert

    Great property management businesses aren't built on systems alone. They're built on clear processes, strong leadership and teams that feel supported to do their best work. I've experienced firsthand how challenging operations can become when processes aren't consistent, knowledge sits with individuals and every change feels like starting from scratch. Joining me for this conversation is Jess Calvert, an award-winning property management operations leader at Harcourts Solutions. Together, we explore what operational excellence really looks like, why collaboration matters just as much as efficiency, and how creating structure can give your team more confidence, consistency and room to grow. One of the things I particularly loved about our conversation was Jess's approach to making continuous improvement part of everyday business. From weekly team wish lists that generate at least 150 improvements a year to daily huddles that keep everyone connected, she shares practical ways to build a culture where people feel heard and genuinely invested in the business. We also unpack the realities of managing change, introducing new technology and creating consistent workflows without losing the personal relationships that make property management so valuable. Because when your people understand the purpose behind a change and have a voice in shaping it, the results can extend well beyond operational efficiency. What really stood out to me was the connection between better operations, happier teams and stronger client relationships. Jess shares how rethinking something as fundamental as the lease renewal process helped strengthen investor trust, improve communication and create opportunities for sustainable growth. We also discuss where smaller agencies can begin when they don't have a dedicated operations manager or the resources to overhaul everything at once. My biggest takeaway is that operational excellence isn't about doing more or having the most sophisticated systems. It's about being intentional with how your business operates, empowering your people and creating an experience that makes clients want to stay. “Everything that we do is intentional here. Every single thing, every meeting, every business plan, every process, every phone call. It's all intentional.” - Jess Calvert We cover: Building efficient, consistent operations in a property management businessCreating shared processes, checklists and project workflowsEncouraging staff input and continuous improvement through weekly suggestionsUsing daily team huddles to coordinate work and support colleaguesChoosing and developing people for operations rolesManaging change collaboratively, including software transitionsImproving client experience by designing processes around desired outcomesMeasuring the effects of operational improvements on staff retention, business growth and customer satisfactionPrioritising high-impact processes, such as lease renewals, when resources are limitedCommunicating with clients and teams during periods of change, and allowing time to adapt A big shout-out to our amazing podcast partner Ailo. Ailo is an Australian property management software and app designed to streamline communication and payments between property managers, owners, and tenants. It offers in-app chat, real-time rent tracking, and maintenance management, aiming to modernise property management and improve transparency for all parties. Book an Ailo Demo and get your Mecca Gift Card: http://ailo.io/tpm Follow Ailo: https://www.instagram.com/ailohq/ Thanks to our podcast partner PIP - Property Insurance People Pip specialises in property insurance, helping landlords and property managers navigate insurance with greater clarity and confidence. With a customer-centric approach and strong industry expertise, Pip is focused on making property insurance simpler and more accessible, while bringing genuine, people-focused service back to the forefront. https://pipinsurance.com.au/articles/ https://www.linkedin.com/company/property-insurance-people-pip/ Kylie’s Resources: Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Kolmeo: https://kolmeo.com/ Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call 35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media https://courses.thatpropertymum.com.au/5-misktakes-replay Digital Marketing and AI Academy https://courses.thatpropertymum.com.au/digitalmarketingyes Connect with Jess Calvert: https://www.harcourtssolutions.com.au/jess-calvert/ https://www.instagram.com/jesscalvertharcourts/ https://www.realestate.com.au/agent/jess-calvert-3224432 Connect With Kylie: Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/ Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal... Explore Kylie's Website - https://www.thatpropertymum.com.au/ Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

  3. Oct 20

    "Nothing Can Be Done" Is Wrong: What Every Family Needs to Know About Dementia with Amanda Burnby

    As property management professionals, we spend so much of our time looking after others, but what happens when the people closest to us need that same level of care? Balancing a demanding career, family responsibilities and ageing parents can be incredibly overwhelming, especially when dementia becomes part of the picture. I’m joined by Amanda, a neurological physiotherapist and dementia consultant, who shares a refreshingly practical and compassionate approach to navigating dementia. This conversation is particularly close to my heart, having experienced the challenges of supporting my own mum through serious health issues while managing a business and raising a family. We explore what dementia actually looks like, how it differs from normal age-related forgetfulness, and why a diagnosis doesn't mean there's nothing more that can be done. Amanda shares practical ways to support brain health, from staying socially connected and physically active to cognitive stimulation therapy and maintaining independence. We also discuss the importance of understanding the healthcare system, accessing support early and having difficult conversations about future care, finances and decision-making before circumstances become overwhelming. What really stayed with me was the importance of looking after the people doing the caring. It's something I know many women in our industry can relate to, particularly when we're already juggling leadership responsibilities, demanding workloads and family life. Amanda reminds us that supporting someone with dementia isn't just about managing their condition. It's about protecting their dignity, giving them choices and making sure the people around them aren't running themselves into the ground. My hope is that this conversation gives you greater clarity, confidence and reassurance, whether you're navigating this personally or simply preparing for what life may bring. “The more you know about whatever's impacting your person or yourself, the more you empower yourself, the better you can move forward.” - Amanda Burnby We cover: The difference between normal age-related forgetfulness, mild cognitive impairment and dementiaAlzheimer’s disease as one type of dementia, and the challenges of diagnosisRecognising possible signs of dementia and seeking specialist assessmentSupporting brain health through social connection, exercise, sleep, hearing and vision care, and managing health conditionsCognitive stimulation therapy and choosing activities that build confidence and encourage participationFinding reliable information and practical support through healthcare and aged-care servicesPlanning ahead with powers of attorney, advance care directives and financial arrangementsMaking home and care arrangements thoughtfully, including introducing support earlyLooking after the wellbeing of family carers and spousesDementia resources, education and support for people living with dementia and their families A big shout-out to our amazing podcast partner Ailo. Ailo is an Australian property management software and app designed to streamline communication and payments between property managers, owners, and tenants. It offers in-app chat, real-time rent tracking, and maintenance management, aiming to modernise property management and improve transparency for all parties. Book an Ailo Demo and get your Mecca Gift Card: http://ailo.io/tpm Follow Ailo: https://www.instagram.com/ailohq/ Thanks to our podcast partner PIP - Property Insurance People Pip specialises in property insurance, helping landlords and property managers navigate insurance with greater clarity and confidence. With a customer-centric approach and strong industry expertise, Pip is focused on making property insurance simpler and more accessible, while bringing genuine, people-focused service back to the forefront. https://pipinsurance.com.au/articles/ https://www.linkedin.com/company/property-insurance-people-pip/ Kylie’s Resources: Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Kolmeo: https://kolmeo.com/ Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call 35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media https://courses.thatpropertymum.com.au/5-misktakes-replay Digital Marketing and AI Academy https://courses.thatpropertymum.com.au/digitalmarketingyes Connect with Amanda Burnby: https://www.dementiaconnected.com.au/about-amanda https://www.linkedin.com/in/amanda-burnby-723b65201 Free webinar, Dementia Explained Simply Cognitive Stimulation Therapy Personalised dementia guidance Connect With Kylie: Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/ Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal... Explore Kylie's Website - https://www.thatpropertymum.com.au/ Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

  4. Oct 13

    Recruitment, Retention & Remote Work: The New Rules of Building a PM Team with Samantha Fisher

    Recruiting and retaining great property managers has become one of the biggest challenges facing our industry. With increasing workloads, changing expectations and burnout continuing to drive experienced professionals away, I think it's time we rethink how we're building and supporting our teams. I’m joined by Samantha Fisher from Ray White, who brings nearly 20 years of property management experience and valuable insight into recruitment, retention and workplace culture. Together, we explore why traditional staffing models aren't always working and what business owners can do differently to create workplaces where people genuinely want to stay. One of the biggest takeaways from our conversation is the importance of recognising individual strengths rather than expecting every property manager to do everything. We unpack how more specialised roles, better onboarding, meaningful training and the right administrative support can help reduce pressure while improving performance. We also discuss the growing importance of flexibility, leadership and emotional intelligence, particularly when managing the expectations of both landlords and tenants. It's a reminder that retaining good people isn't simply about offering a higher salary, but about creating an environment where they feel understood, supported and able to do their best work. What I particularly loved about this conversation was the shift towards seeing property management as a long-term career with genuine opportunities for growth, leadership and even business ownership. We talk about looking beyond traditional recruitment pathways, investing in people with the right attitude and giving team members a clearer vision of their future in the industry. For business owners and property management leaders, there's plenty to reflect on here about how we recruit, develop and retain talent. Because ultimately, building a successful property management business starts with building a team that has the support, confidence and opportunity to grow alongside it. “Just always keep learning. Even if you think you know something, keep learning a bit more and say yes to opportunities.” - Samantha Fisher We cover: Recruitment challenges and the shrinking pool of property managersCauses of burnout, high workloads and staff turnoverImproving onboarding, training and support for new employeesMatching roles and specialised tasks to employees’ strengthsUsing psychometric testing to understand candidates and team fitWorkplace flexibility, including remote work and flexible hoursRetention through supportive leadership, workplace culture and career pathwaysRecruiting beyond the property industry, including candidates from hospitality and retailEmotional intelligence and understanding the needs of landlords and tenantsOngoing learning and embracing new opportunities A big shout-out to our amazing podcast partner Ailo. Ailo is an Australian property management software and app designed to streamline communication and payments between property managers, owners, and tenants. It offers in-app chat, real-time rent tracking, and maintenance management, aiming to modernise property management and improve transparency for all parties. Book an Ailo Demo and get your Mecca Gift Card: http://ailo.io/tpm Follow Ailo: https://www.instagram.com/ailohq/ Thanks to our podcast partner PIP - Property Insurance People Pip specialises in property insurance, helping landlords and property managers navigate insurance with greater clarity and confidence. With a customer-centric approach and strong industry expertise, Pip is focused on making property insurance simpler and more accessible, while bringing genuine, people-focused service back to the forefront. https://pipinsurance.com.au/articles/ https://www.linkedin.com/company/property-insurance-people-pip/ Kylie’s Resources: Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Kolmeo: https://kolmeo.com/ Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call 35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media https://courses.thatpropertymum.com.au/5-misktakes-replay Digital Marketing and AI Academy https://courses.thatpropertymum.com.au/digitalmarketingyes Connect with Samantha Fisher: https://www.linkedin.com/in/samantha-fisher-7b7ba6102/?isSelfProfile=false https://www.raywhite.com/people/samantha-fisher Connect With Kylie: Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/ Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal... Explore Kylie's Website - https://www.thatpropertymum.com.au/ Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

  5. Oct 6

    How to Develop an AI Curious Culture or Go Extinct with Kylie Walker

    AI is changing the way we work at a pace that can feel exciting one minute and completely overwhelming the next. I know because I’m right there in it too – learning, experimenting and trying to understand what this shift means not only for me, but for my team and the wider property management industry. The reality is, AI is no longer something sitting on the horizon. It’s already influencing how businesses operate, how teams work and where our time is best spent, which means the conversation now needs to move beyond whether we should use it and towards how we can use it well. There’s understandably a lot of fear around what AI could replace, but I think we need to be careful not to confuse automation with the value we bring as people. Property management is built on relationships, judgement, communication, negotiation and trust – and those things still matter enormously. What AI can do is take some of the repetitive, time-consuming work off our plates, giving us more capacity to focus on the parts of our role that actually require us. And when technology is already being developed to operate property management software and complete everyday tasks, it’s a reminder that this change is happening much faster than many of us realise. For me, the biggest opportunity isn’t becoming an expert in every new tool that comes along. It’s building a team and a business that are curious enough to keep adapting. Give yourself permission to start small, test one tool, find one task it can make easier and create space for your team to do the same. We don’t need to have AI completely figured out, and we probably never will because it will continue to evolve. But the property management businesses willing to learn, experiment and move with that change now will be in a much stronger position for whatever comes next. “The tools will keep changing. New ones will pop up every month. But curiosity is the thing that keeps you adaptable no matter what comes next.” - Kylie Walker We cover: AI’s growing role in property management and the pace of change in the industryCommon concerns and misconceptions about AI, including job loss and the need for technical skillsHow AI can handle repetitive tasks while people focus on relationships and higher-value workExamples of AI being developed to operate property management software and complete day-to-day tasksBuilding a curious, supportive workplace culture where teams can experiment with AIPractical ways to begin using AI, such as choosing one tool and testing it on everyday tasksTraining and upskilling property management teams to use AI effectivelyDigital marketing and AI education for property management businessesLandlord insurance considerations, including tenant damage and loss of rentThe role of insurance providers in supporting property managers and landlords DIGITAL MARKETING AND AI ACADEMY: DOORS ARE NOW OPEN! https://courses.thatpropertymum.com.au/digitalmarketingyes THE RENT REDUCTION CONVERSATION FREEBIE: https://courses.thatpropertymum.com.au/freebie-having-the-rent-reduction-conversation A big shout-out to our amazing podcast partner Ailo. Ailo is an Australian property management software and app designed to streamline communication and payments between property managers, owners, and tenants. It offers in-app chat, real-time rent tracking, and maintenance management, aiming to modernise property management and improve transparency for all parties. Book an Ailo Demo and get your Mecca Gift Card: http://ailo.io/tpm Follow Ailo: https://www.instagram.com/ailohq/ Thanks to our podcast partner PIP - Property Insurance People Pip specialises in property insurance, helping landlords and property managers navigate insurance with greater clarity and confidence. With a customer-centric approach and strong industry expertise, Pip is focused on making property insurance simpler and more accessible, while bringing genuine, people-focused service back to the forefront. https://pipinsurance.com.au/articles/ https://www.linkedin.com/company/property-insurance-people-pip/ Kylie’s Resources: The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Digital Marketing and AI Academy https://courses.thatpropertymum.com.au/digitalmarketingyes Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Kolmeo: https://kolmeo.com/ Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call 35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media https://courses.thatpropertymum.com.au/5-misktakes-replay Connect With Kylie: Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/ Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal... Explore Kylie's Website - https://www.thatpropertymum.com.au/ Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

  6. Sep 29

    A 90 Day Business Sprint That Inspired by My Dating Plan With Kylie Walker

    I spend so much time talking about strategy, goals and intentional growth in business, but recently I had a slightly uncomfortable realisation: I had more of a plan for my business than I did for my own dating life. After one date in five years, I decided it was time to change that and give myself a 90-day dating sprint – complete with boundaries, KPIs and, naturally, a lead generation strategy. It’s a little more personal than what I usually share, but there’s a surprisingly relevant business lesson behind it. I’m taking the same framework I would use to grow a business and applying it to dating: getting clear on what I actually want, setting boundaries, creating a measurable goal, trying different ways of meeting people and paying attention to what’s actually working. It’s a bit of fun, but there’s a serious business lesson underneath it too. We can’t expect leads to simply fall into our laps when we’re not putting ourselves or our businesses in the right places, and we shouldn’t keep pouring energy into a strategy that clearly isn’t delivering results. What really made me think was how easily we can be incredibly intentional with our businesses while allowing other parts of our lives to run on autopilot. I know many of us in property management are very good at creating plans, solving problems and keeping everything moving for everyone else, but we don’t always bring that same intention to ourselves. Whether it’s your business, health, friendships or even your love life, sometimes it comes back to the same simple things: know what you want, set your boundaries, make a plan, take action and be willing to adjust along the way. “The same principles that grow a business will absolutely help you grow a life that you actually want.” - Kylie Walker We cover: Creating a 90-day plan to approach dating with the same strategy used to grow a business.Clarifying what qualities to look for in a potential partner.Setting personal boundaries and expectations in dating.Establishing measurable goals and accountability.Trying different ways to meet people, such as dating apps, sports, social events, and classes.Tracking which approaches lead to meaningful connections and adjusting the plan accordingly.Applying intentional planning, boundaries, and measurement to other areas of life, as well as business. DIGITAL MARKETING AND AI ACADEMY: DOORS ARE NOW OPEN! https://courses.thatpropertymum.com.au/digitalmarketingyes THE RENT REDUCTION CONVERSATION FREEBIE: https://courses.thatpropertymum.com.au/freebie-having-the-rent-reduction-conversation A big shout-out to our amazing podcast partner Ailo. Ailo is an Australian property management software and app designed to streamline communication and payments between property managers, owners, and tenants. It offers in-app chat, real-time rent tracking, and maintenance management, aiming to modernise property management and improve transparency for all parties. Book an Ailo Demo and get your Mecca Gift Card: http://ailo.io/tpm Follow Ailo: https://www.instagram.com/ailohq/ Thanks to our podcast partner PIP - Property Insurance People Pip specialises in property insurance, helping landlords and property managers navigate insurance with greater clarity and confidence. With a customer-centric approach and strong industry expertise, Pip is focused on making property insurance simpler and more accessible, while bringing genuine, people-focused service back to the forefront. https://pipinsurance.com.au/articles/ https://www.linkedin.com/company/property-insurance-people-pip/ Kylie’s Resources: The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Digital Marketing and AI Academy https://courses.thatpropertymum.com.au/digitalmarketingyes Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Kolmeo: https://kolmeo.com/ Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call 35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media https://courses.thatpropertymum.com.au/5-misktakes-replay Connect With Kylie: Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/ Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal... Explore Kylie's Website - https://www.thatpropertymum.com.au/ Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

  7. Sep 22

    You Can't Pour From an Empty Cup – Carolyn Apostolou on the Shine Formula with Carolyn Apostolou

    Burnout doesn’t always arrive with a dramatic warning sign. Sometimes it looks like being the first one at work and the last one to leave, skipping the gym because there’s too much to do, cutting corners on sleep, or feeling strangely uncomfortable when life gets quiet. I know those patterns well, and for many property management professionals, they can almost feel like part of the job. I’m joined by Melbourne-based workplace wellbeing specialist Carolyn Apostolou, who brings a practical perspective on recognising those patterns before they become the way we live. We unpack Carolyn’s SHINE formula: sleep, hydration, intention, nutrition and exercise. What I love about this approach is its simplicity. This isn’t about completely overhauling your life on Monday morning, only to be back in survival mode by Thursday. It’s about choosing one area that needs your attention and making small, sustainable changes from there. We also explore why exercise, rest and wellbeing aren’t things we should squeeze in once the work is finished. They’re part of what allows us to lead, think clearly and show up well for our teams, clients and families. There’s also an important conversation here for leaders. Workplace wellbeing isn’t a once-a-year initiative or a box to tick. Culture is shaped by what leaders consistently model. When your team sees you protecting your boundaries, taking a proper break, going for a walk or prioritising your health, you’re quietly giving them permission to do the same. If you’ve been telling yourself you’ll look after yourself when things calm down, this conversation is a timely reminder that growth and wellbeing don’t need to compete. Sometimes the most strategic thing you can do is start with one small change. “If you are shining in your wellbeing, you are going to have wonderful relationships with your work colleagues, with your partner, with your children. Everything just flows into every aspect of your life.” - Carolyn Apostolou We cover: Background and expertise of the guest in workplace wellbeing and psychology.Impact of COVID-19 on mental health awareness and workplace burnout.Signs and symptoms of workplace burnout.The importance of small, incremental changes in habits to prevent burnout.Introduction of the "SHINE" formula: Sleep, Hydration, Intention, Nutrition, and Exercise.Strategies for maintaining healthy habits, especially for busy professionals and parents.Resources for managing wellbeing, particularly for women experiencing menopause.Overview of workplace wellness programs and their accessibility for different organization sizes.The significance of ongoing engagement in workplace wellness initiatives.Recommendations for books and podcasts related to women's health and wellbeing. A big shout-out to our amazing podcast partner Ailo. Ailo is an Australian property management software and app designed to streamline communication and payments between property managers, owners, and tenants. It offers in-app chat, real-time rent tracking, and maintenance management, aiming to modernise property management and improve transparency for all parties. Book an Ailo Demo and get your Mecca Gift Card: http://ailo.io/tpm Follow Ailo: https://www.instagram.com/ailohq/ Kylie’s Resources: Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Kolmeo: https://kolmeo.com/ Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call 35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media https://courses.thatpropertymum.com.au/5-misktakes-replay Digital Marketing and AI Academy https://courses.thatpropertymum.com.au/digitalmarketingyes Connect with Carolyn Apostolou: https://carolynapostolou.com.au/ https://www.instagram.com/carolynapostoloucoaching/ https://www.linkedin.com/in/carolynapostolou/ https://www.thecenteredleadher.com.au/ https://energy-audit-carolyn-coaching.netlify.app/ Connect With Kylie: Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/ Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal... Explore Kylie's Website - https://www.thatpropertymum.com.au/ Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

  8. Sep 15

    What the Research Reveals About Burnout, Retention and the Future of Knowledge Work with Margaret Foley

    Property management has never been short on conversations about burnout, overwhelm and the pressure our people are under, but what happens when we stop relying on assumptions and actually ask property managers what they need? I’m joined by Margaret, Executive Manager of Growth at Kolmeo, to unpack the findings from an independent benchmark of 400 property management professionals and what the data is telling us about the future of our industry. One of the biggest wake-up calls is that two in five property managers say they’re unlikely to still be in the industry within two years, with some of our most experienced people among those considering an exit. Yet the more important story might be what would convince them to stay: clearer career pathways, meaningful development, better systems and processes, and the opportunity to grow beyond the traditional task-focused property management role. There’s a powerful leadership lesson here for agency owners and heads of department. Our people aren’t simply asking for less work. They’re asking for better ways of working and a future they can actually see themselves in. The research found 63% feel overwhelmed by their workload, while 71% report things slipping through the cracks daily, highlighting just how costly poor processes, double handling and reactive work can become. We explore why career progression doesn’t always have to mean people management, why experienced property managers are hungry for greater commercial and business knowledge, and why listening to what your team genuinely wants could be one of the most important retention strategies you implement. We also look at where AI fits into the future of property management, not as a replacement for great people, but as a way to remove repetitive work, reduce cognitive load and give property managers more capacity for the conversations and relationships that really matter. Margaret makes an important distinction: technology can help us with how something gets done, while people determine how someone feels. That shift from reactive task manager to trusted relationship director could fundamentally change how we build property management teams, develop our people and create careers they genuinely want to stay in. The opportunity now is to use the data as a starting point for better conversations, stronger leadership and more sustainable businesses, rather than accepting overwhelm as simply part of the job. “We use technology when it's about how we get something done, but we use people when it's about how we want someone to feel.” - Margaret Foley We cover: Independent benchmark survey on the property management industry conducted by Como.Challenges faced by property managers, including burnout and workload overwhelm.Lack of clear career pathways as a significant factor influencing retention in the industry.Insights from 400 property management professionals revealing unexpected trends.The importance of data-driven insights over anecdotal evidence in understanding industry issues.The role of technology and AI in improving efficiency and reducing workload.Stressors related to changes in compliance and legislation affecting property managers.The need for better systems and processes to prevent tasks from falling through the cracks.The desire for career progression that does not necessarily involve people management.The importance of fostering a supportive and collaborative industry culture for long-term improvement. A big shout-out to our amazing podcast partner Ailo. Ailo is an Australian property management software and app designed to streamline communication and payments between property managers, owners, and tenants. It offers in-app chat, real-time rent tracking, and maintenance management, aiming to modernise property management and improve transparency for all parties. Book an Ailo Demo and get your Mecca Gift Card: http://ailo.io/tpm Follow Ailo: https://www.instagram.com/ailohq/ Kylie’s Resources: Property Management Growth School: https://courses.thatpropertymum.com.au/TPM-BDMSchool Digital Marketing School: https://courses.thatpropertymum.com.au/digitalschool That Property Mum Courses: https://www.thatpropertymum.com.au/courses/ The PM Accelerate Membership: https://courses.thatpropertymum.com.au/accelerate Book a Strategy Call with Kylie: https://calendly.com/kylie-tpm/coaching-call Kolmeo: https://kolmeo.com/ Find out about our Done for You Lead Generation - https://calendly.com/kylie-tpm/done-for-you-leads-discovery-call 35 AI Prompts to help you Grow your Business on Social Media: https://courses.thatpropertymum.com.au/35-prompts-to-grow-your-property-management-business-on-social-media https://courses.thatpropertymum.com.au/5-misktakes-replay Digital Marketing and AI Academy https://courses.thatpropertymum.com.au/digitalmarketingyes Connect with Margaret Foley: https://kolmeo.com/ https://www.linkedin.com/in/margaretfoley/ The State of Property Management Report - https://kolmeo.com/future-of-property-management-2026-report Connect With Kylie: Follow Kylie Walker on Instagram- https://www.instagram.com/thatpropertymum_/ Follow Kylie on Facebook - https://web.facebook.com/thatpropertymum Connect with Kylie on LinkedIn - https://www.linkedin.com/in/kylie-wal... Explore Kylie's Website - https://www.thatpropertymum.com.au/ Watch Kylie on YouTube - https://www.youtube.com/@thatpropertymum

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4.8
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About

The Property Management Podcast is the go-to show for busy women in the crazy property management industry! If you’ve ever wanted to crack the “secret” to thriving in this fast-moving industry, launching your own business, or just showing up as your best self every day…this is the show for you! Join 7-figure entrepreneur, journalist and property mentor Kylie Walker each week as she teaches you how to juggle work and family life without the guilt, and shares the tools and inspiration you need to make the changes you have been wanting but lack the courage to take! (Think of us as your kindred spirit, best friend, big sister, and business mentor all rolled into one!) Connect with Kylie at thatpropertymum.com.au

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