Making Connections

Telehouse
Making Connections

Introducing Nick Layzell, Customer Success Director at Telehouse as the host for this series, with over 25 years’ experience in the IT industry. Each episode he’ll be joined by a pioneer in their field covering cutting edge subjects in the connectivity landscape.

  1. JAN 10

    Elevating the customer’s experience

    The expectations of customer service have changed dramatically, with organisations seeking more than just problem-solving. Today, they demand strategic partnerships, tailored support, and proactive communication to help them navigate increasingly complex challenges. So how can businesses adapt to meet these rising demands and deliver true value?In this episode of Making Connections, host Nick Layzell, Customer Success Director at Telehouse, is joined by Neal Bowman, Senior Service Operations ...

    30 min

  2. 12/13/2024

    Celebrating 35 years of Telehouse: building a sustainable digital future

    In this episode of “Making Connections”, host Nick Layzell reflects on 35 years of Telehouse with Mark Pestridge, Executive Vice President & General Manager of Telehouse Europe, and Sami Slim, CEO of Telehouse France. Together, they explore how Telehouse’s origins as a “carrier hotel” evolved into its position as a global leader in interconnected ecosystems. The discussion highlights the growth of Telehouse’s data centre footprint, the industry’s shift to supporting AI and high-density wo...

    38 min

  3. 11/08/2024

    Retrofitting for sustainability: navigating Telehouse South's transformation with Skanska

    In this episode of "Making Connections," host Nick Layzell, Customer Success Director at Telehouse, is joined by Julian Hennessy, Projects Director at Telehouse, and Dan Williams, Managing Director of Skanska Mechanical and Electrical. Together, they discuss the ambitious retrofitting of Telehouse South, the newest facility within Europe’s most connected data centre campus, located in London Docklands. Julian and Dan explore the unique challenges of retrofitting a live data centre, detailing ...

    21 min

  4. 07/03/2024

    The future of data centre development: discussing regulations and AI with Clifford Chance

    In this episode of "Making Connections," host Nick Layzell, Customer Success Director at Telehouse, is joined by Marianne Toghill, Head of UK Real Estate Construction at law firm Clifford Chance, and Sarah Draper, General Counsel and Chief Risk Officer at Telehouse. Together, they delve into the evolving regulations and AI’s impact on the data centre industry. Marianne discusses the regulatory landscape, including planning permission, health and safety, and anti-bribery measures, while highli...

    22 min

  5. 06/14/2024

    Retrofitting an existing data centre building for functionality, efficiency, and sustainability

    In this episode of "Making Connections," host Nick Layzell, Customer Success Director at Telehouse, is joined by Chris Williams, Technical Director at Black & White Engineering, and Julian Hennessy, Project Director at Telehouse. Together, they delve into the intricacies of retrofitting existing buildings, focusing on a major project – Telehouse South, our latest data centre at the London Docklands campus. Julian and Chris discuss how retaining the structure contributed to significa...

    23 min
  6. Extended Edition: Leadership Lessons from Adventurer and Record-Breaker Mark Beaumont

    01/29/2024

    Extended Edition: Leadership Lessons from Adventurer and Record-Breaker Mark Beaumont

    In this extended edition of "Making Connections," adventure meets the corporate world through the candid insights of Mark Beaumont, a distinguished adventurer and record-breaking cyclist. Hosted by Nick Layzell, Customer Success Director at Telehouse, this episode is a deep dive into the high-stakes experiences and invaluable lessons Mark has learned from his global expeditions and how they translate for leaders in business and IT. Joining Mark and Nick in this revealing discussion is Mark Pe...

    1h 8m

  7. 01/22/2024

    The Digital Shift in Financial Data Sharing: The FFDA and Open Finance

    In this episode of "Making Connections" host Nick Layzell, Customer Success Director at Telehouse, is joined by two leading voices in the field: Andy Thornley from techUK and Alex Pennington, Legal Counsel at Telehouse. This episode offers an in-depth exploration of the implications of FFDA and Open Finance, discussing the nuances of data sharing mandates, impacts on digital identity, consumer protection, and the strategic responses required by financial organisations. The financial industry...

    32 min

  8. 11/23/2023

    Financial services in a digital world

    Customers are demanding more from their digital experiences when dealing with financial services organisations. Personalisation tactics are therefore growing in popularity as companies look to increase loyalty, but they also need to consider the role of other technologies. How can financial services companies improve their digital customer experiences, all while factoring in cloud, privacy and security? What role does connectivity play in customer satisfaction? And is cloud the answer t...

    25 min
See All (19)

About

Introducing Nick Layzell, Customer Success Director at Telehouse as the host for this series, with over 25 years’ experience in the IT industry. Each episode he’ll be joined by a pioneer in their field covering cutting edge subjects in the connectivity landscape.

Information

  • Creator
    Telehouse
  • Years Active
    2022 - 2025
  • Episodes
    19
  • Rating
    Clean
  • Copyright
    © 2025 Making Connections
  • Show Website
    Making Connections

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