Retail Today with Bob Phibbs, The Retail Doctor

Retail Today with Bob Phibbs, the Retail Doctor
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Retail Today with Bob Phibbs is a daily digest guiding brick-and-mortar retailers to gain better traction, generate more revenue, and stay strong in their market.

  1. FEB 15

    Retail Advice That Converts

    Bob Phibbs, the Retail Doc, hosts a live session covering essential retail tips: the right customer greeting, effective window merchandising, and how to use AI to improve hiring and listings. Short, practical takeaways include using a simple greeting, keeping windows clear so shoppers can see inside, and using AI to grade and rewrite job postings to attract better candidates.

    16 min

  2. 12/19/2025

    Last-Minute Heroes: How to Sell to Men on Christmas Eve

    This episode gives quick, practical retail tips for selling to male holiday shoppers — especially last-minute buyers on Christmas Eve. Learn how to prepare your store, engage without overwhelming, offer visible high-impact gift options, and make returns and decisions easy so men can buy confidently. It covers what to show (big, bright, or cool), what to avoid (asking budget or following too closely), and simple tactics like playful signage, checking in without hovering, and suggesting wrapped alternatives instead of gift cards to boost holiday sales.  And yes, this is an AI generated version of my recent blog. Would love to hear your thoughts. info@retaildoc.com

    4 min

  3. 11/28/2025

    Is Black Friday Dead? Black Friday

    WBBM Noon Business Hour interviews Bob Phibbs, CEO of The Retail Doctor, about how Black Friday has transformed — from month-long online deals and softer store traffic to younger shoppers treating it as a social event. He explains why in-store experiences and human connections still drive most sales and what retailers must do to win holiday shoppers. The conversation also touches on tighter budgets, shifting promotions, and why retail stories often mask steady annual sales gains despite noisy headlines about declining foot traffic.

    5 min

  4. 11/26/2025

    Thanksgiving 2025

    Podcast Description: Some of us aren't looking forward to Thanksgiving this year. Not the travel or the cooking. It's sitting across from people we love who now say things that used to live on the fringe like they're obvious facts. In this episode, I talk about how we got here. The stories we inherited that taught us "us versus them." How pop culture used to warn us about ignorance instead of celebrating it. And what happened when the guardrails broke. Most importantly, I share what to say when Uncle John starts talking. You don't have to call him a liar. You don't have to start a fight. But you can break the spell with one simple phrase. I also talk about my father, a social justice minister who stood up for truth but wrote off family members who didn't think his way. He died without much of that support. I learned from him to stand up, but I also learned the cost of writing people off entirely. This connects to retail because retail is the great normalizer. It teaches patience, curiosity, and connection. You cannot succeed in retail if you think other people are the enemy. One phrase can remind your table that nuance exists, that facts matter, and that humanity is still the majority. Listen in for how to stay in the conversation even when it's hard.

    7 min

  5. 11/09/2025

    3 'Switches' That Decide If a Shopper Buys or Walks Out

    On Nov 9 the Retail Doc breaks down practical retail strategies: the three customer “switches” (welcome → browse → buy) and how managers can spot and act to convert browsers into purchasers. The episode also addresses staffing/accountability (weekend sick calls), open-to-buy and merchandise turns, clearing seasonal inventory, pricing vs. discounts, and holiday merchandising tips to create wonder and drive sales. Includes announcements about the host’s SalesRx nomination, an upcoming keynote in China, and an invitation for viewers to comment, vote, and share.

    18 min

  6. 10/05/2025

    Connection Sells: The Retail Doc’s No‑Nonsense Guide to Boosting Sales

    Bob Phibbs (The Retail Doc) hosts a live Q&A covering proven retail fundamentals: how human connection drives sales, why consistent training and accountability matter, and simple greetings that work. He tackles topics like cash vs. card behavior, creative merchandising and packaging, using AI and video for marketing, and ideas to boost traffic and conversions. Through real examples and listener questions, Bob emphasizes consistency, employee development, and asking better questions to grow sales and customer loyalty.

    26 min

  7. 08/28/2025

    Beyond Discounts: How to Turn Passersby into Loyal Customers

    Discover simple, actionable ways to attract more customers to your store by focusing on experience over discounts. This episode explains visual merchandising, store layout, lighting, staff training, and small exterior touches that draw attention and convert visitors into repeat buyers. Also learn how to engage loyal customers through targeted CRM, events, and personalized service so you keep full-price shoppers coming back instead of chasing one-time bargain hunters.

    10 min

  8. 08/04/2025

    The Art of Engaging Retail: Lessons from Scottsdale

    Join Bob Phibbs, The Retail Doc, as he shares insights from his recent visit to Scottsdale, Arizona, where he explores the art of engaging customers in retail. Despite visiting several high-end stores, Bob found that effective sales engagement was lacking, leading to missed sales opportunities. He emphasizes the importance of not making assumptions about customers, addressing the common misconception that most business is done online. Instead, with 80% of transactions still occurring in brick-and-mortar stores, the in-store experience remains crucial. Discover how empowering your retail staff with proper training and accountability can transform browsing customers into buyers, ensuring your retail business stands out in a competitive market.

    1 min
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Retail Today with Bob Phibbs is a daily digest guiding brick-and-mortar retailers to gain better traction, generate more revenue, and stay strong in their market.

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