Service Based Business Society Podcast

Tiffany-Ann Bottcher
  • 5.0 (4)
  • ENTREPRENEURSHIP
  • UPDATED WEEKLY

Attention entrepreneurs! Welcome to the Service Based Business Society Podcast, hosted by Tiffany-Ann Bottcher—author of The Data Driven Method, mom of three, and multi-business entrepreneur who knows what it’s really like to scale. This isn’t another highlight reel podcast. Here, we get real about the entrepreneurial journey—the wins, the setbacks, and the messy middle that no one talks about. Each week Tiffany-Ann pulls back the curtain to share hard-earned lessons, practical strategies, and stories that will help you build a business that actually works in the real world. Along the way, you’ll hear from expert guests who bring fresh insights on growth, leadership, and sustainability—so you’re not just learning theory, you’re learning from people who’ve lived it. What You’ll Get Each Week: Mindset: Real conversations about what it takes mentally and emotionally to succeed—developing resilience, overcoming self-doubt, and building the confidence to keep going when business feels hard. Data-Driven Decisions: Straightforward strategies to help you use numbers to lead smarter, not just harder. Learn how to interpret your data, make informed decisions, and build predictable, sustainable profit. Relatable Entrepreneur Stories: The good, the bad, the beautiful, and the ugly sides of entrepreneurship. Tiffany-Ann and her guests share behind-the-scenes stories that prove you’re not alone on this journey. Business Strategy & Trends: From marketing and technology to bookkeeping and scaling teams, stay ahead of the curve with insights you can actually implement in your service-based business. Whether you’re just starting out or scaling to the next level, this podcast is your go-to resource for practical advice, authentic stories, and the motivation to keep building the business you know is possible. The Service Based Business Society Podcast—brought to you by Goal Getter Media, a Bottcher Group Company.

  1. 11/21/2025

    Why Your Business Is Invisible

    Your business is invisible. Not because you're not working hard enough. Not because you don't have the right tools. But because you're doing exactly what everyone else is doing—and that's the problem. Meet Bill Harper: The guy who turned $29 million into $230 million in 18 months. During a pandemic. Bill is the CEO and Chief Creative Officer at BrandBoss HQ, a four-time agency founder, and the strategic mind behind transformations for brands like Carfax, Denny's, and Precision Tune Autocare. He's won over 100 industry awards, but here's what matters more: he accidentally built 170,000 TikTok followers by proving that strategic storytelling beats flashy tactics every single time. Today we're talking about why most businesses are invisible and what to do about it. This isn't about working harder or spending more on ads. It's about the fundamental difference between advertising (what everyone's doing) and branding (what actually works). What you'll learn The $230 million transformation story that happened during COVIDWhy AI is creating a "mediocrity manufacturing plant" (and why that's your opportunity)The difference between advertising and branding that changes everythingHow Bill accidentally built 170K TikTok followers in under 2 yearsWhy "original thought" is about to become the most valuable business assetThe three elements every business story needs (most are missing all three)Why being bad at something might be better than being mediocreThe "commodity trap" 33 million businesses are falling into right nowHow to find your "unfair competitive advantage" through storyWhy production quality doesn't matter anymore (but this one thing does)Key takeaways "If original thought were stock, I'd sell my house to invest in it"AI gives you the average—exactly what you DON'T want if you're trying to stand outStop doing advertising (pushing product) and start branding (telling your story)Your story needs three things: A hero (customer), a problem, and you as the guide33 million businesses are rushing to the same AI solution—creating massive opportunity for those who don'tTikTok's real value is "mini mentorship"—not entertainmentProduction tools have leveled the playing field—strategy is now everythingYou can automate bad messaging faster, but it's still bad messagingBeing memorable beats being perfect every single time"Just because you can doesn't mean you should" applies to AI more than everThe big revelation Everyone's using AI to pump out content faster. They're automating mediocrity. They're becoming a commodity. And Bill's clients? They're going the opposite direction—finding their unique story and telling it in a way that makes them impossible to ignore. One client saw 837% growth over 6 years. Not through AI. Through story. Action steps Stop advertising, start branding. What's YOUR story? Not your product features—your actual story.Find your villain. Every great brand story has one. What problem do you uniquely solve?Lean into being different. If you're bad on camera, own it. Make it your thing.Remember: In a world where everyone's using AI to say the same thing faster, original thought isn't just valuable—it's your only sustainable competitive advantage. Creators & Guests Tiffany-Ann Bottcher - Host Bill Harper - Guest If you're tired of being invisible, tired of competing on price, tired of feeling like just another option—this episode will change how you think about marketing forever. Click here to watch a video of this episode. #branding #marketing #originalthought #storytelling #brandboss #billharper #servicebusiness #entrepreneurship #marketingstrategy #tiffanyannbottcher #AImarketing #brandstrategy #businessgrowth #tiktokmarketing #businessinvisible

    49 min

  2. 11/13/2025

    The ER Visit That Fixed My Business

    I ended up in the emergency room. Not because I was sick, but because I was done. Completely down and out. And here's the thing—I didn't see it coming. I thought I was just busy, just grinding, just doing what entrepreneurs do. But my body said no. That was my wake-up call. Quick note: This wasn't yesterday—I'm fine now! But that experience completely changed how I run my business, and today I'm sharing what I learned. Today we're talking about energy—not in some woo-woo way, but in the very real, very practical way of: you only have so much, and how you spend it determines everything. Taylor Swift said it best: "Think of your energy as if it's expensive, as if it's a luxury item and not everyone can afford it." And for the longest time, I was giving mine away like free samples at Costco. In this episode, I break down the three-question filter that changed how I operate my business—and probably saved me from another trip to the ER. Direction. Protection. Sustainability. These three filters determine whether you're building something that lasts or burning yourself out chasing things that don't matter. What you'll learn Why decision fatigue is draining your energy account faster than you realizeThe Taylor Swift principle: treating your energy like the luxury item it isHow to spot when you're stepping over $100 bills to pick up a fiveThree questions that filter everything: direction, protection, sustainabilityWhy "neutral" is still a withdrawal from your energy accountThe capacity-to-help vs. obligation-to-help distinctionHow boundary erosion happens (and how to stop it before you crash)Why not all energy expenditure is created equalThe difference between being burned out from working too much vs. working on the wrong thingsKey takeaways Your energy isn't free—it's finite, and you can't manufacture more timeDecision fatigue is real: entrepreneurs make 100+ more decisions per day than employeesAsk: Is this moving me closer to my goal or further away? (Your direction filter)Ask: Has this person/opportunity invested enough to afford my energy? (Your protection filter)Ask: Does this honor my boundaries or erode them? (Your sustainability filter)Not everyone gets access to your energy—capacity doesn't create obligationBoundary erosion doesn't happen all at once—it's the small "yes" when you should have said noThe right thing can give you energy instead of taking itYou can't build long-term if you're burning out short-termEvery time you say yes to something that doesn't pass the filters, you're stealing from something that does matterTry this today Write your "NO list." What drains energy, adds no value, or causes friction?Define your 3 YES priorities. What truly moves the needle?Run one decision through all three filters: Direction, protection, sustainability. If it doesn't pass all three, it's a no.Even one intentional NO this week will create space for something that truly matters. Creators & Extras Tiffany-Ann Bottcher - Host Resources Path 2 Profit Bookkeeping and TaxGoal Getter MediaService Based Business Society PodcastIf this episode resonates, subscribe and share it with a service-based founder who needs permission to protect their energy without guilt. #entrepreneurship #energymanagement #boundaries #servicebusiness #burnout #businessstrategy #growthmindset #decisionfatigue #sustainability #tiffanyannbottcher #protectyourenergy #filterruthlessly Click here to view the episode transcript.

    14 min

  3. 11/05/2025

    Operations Wake-Up Call

    You've got the vision, the big ideas, the entrepreneurial fire—but here's the truth bomb nobody talks about: Most businesses don't fail because of bad ideas. They fail because of bad operations. Today's guest is Lisi Kempton, aka The Mindful COO, and she's here to tell you why you might be quietly sabotaging your own success. We're diving deep into the seven biggest mistakes business owners make when scaling—from running a $200,000 business without even a business bank account (yes, really) to burning out doing work you hate in a business you built for freedom. Lisi breaks down the difference between being a visionary CEO and an integrator COO—and why trying to be both might be what's keeping you stuck. If you've ever felt like you're fighting fires instead of building an empire, or if you're making good money but working yourself into the ground, this episode is your wake-up call. **What You'll Learn** - The CEO vs COO framework: Visionary vs Integrator (and why you can't be both)- Why most businesses operate without budgets—and the cost of that gap- The seven biggest operational mistakes that sabotage scaling- How to identify which role YOU should actually be playing- When to hire operational support (hint: it's when things break, not before)- Why departmental thinking is essential for growth beyond six figures- The real reason business owners burn out—and how operations fixes it- How to get perspective when you're too deep in your business **Key Insights**- Most people want to be CEO, but few understand the COO role is equally critical- Operations takes a great idea and makes it scalable—it's the execution engine- Business owners wear all the hats early on, which creates internal conflict- The "fighting fires" feeling is a signal your operations need attention- Awareness is the first step—you can't fix what you don't see- External perspective is invaluable when you're stuck in the weeds- Having a budget isn't optional—it's foundational to scaling safely Click here to watch a video of this episode. Creators & Extras Tiffany-Ann Bottcher - Host Lisi Kempton - Guest **About Lisi Kempton**Lisi Kempton is The Mindful COO, a business operations expert who helps service-based entrepreneurs scale without burnout. Drawing on the EOS (Entrepreneurial Operating System) framework and years of hands-on experience, she specializes in helping visionary CEOs implement the systems, structures, and team dynamics needed to execute their big ideas. Her approach blends strategic operations with mindfulness, ensuring sustainable growth that doesn't sacrifice the founder's sanity. **Connect with Lisi** Website: https://soultreeops.comEmail: lisi@lisikempton.comLinkedIn: https://linkedin.com/in/lisikemptonYouTube: Mindful Business Expansion**Links & Resources** Lisi's Website: https://soultreeops.comTraction by Gino Wickman: https://www.eosworldwide.com/tractionPath 2 Profit Bookkeeping and Tax: https://path2profitbookkeeping.ioGoal Getter Media: https://goalgettermedia.ioService Based Business Society Podcast: https://podcast.servicebasedbusinesssociety.com If this episode resonates, subscribe and share it with a service-based founder who needs to stop wearing all the hats and start building the right team. #operations #servicebusiness #entrepreneurship #CEO #COO #businessgrowth #scaling #systems #leadership #EOS #traction #integrator #visionary #burnout #businessstrategy #tiffanyannbottcher #lisikempton #mindfulCOO

    44 min

  4. 10/30/2025

    Right Opportunity, Wrong Time

    This past week was brutal. Sick kids, sick team members, dentist disasters, and Halloween chaos—all while facing one of the biggest investment decisions I've ever made. And after running the numbers, analyzing the opportunity, and being completely honest about our capacity? I said no. But not "never." Not yet. In this raw, real episode, I pull back the curtain on why I turned down a game-changing opportunity to significantly grow top-line revenue—even though it looked perfect on paper. From the penny-in-the-cup science experiment to the reality of doubling fulfillment capacity in 3-5 months, I break down what it really means to say "not yet" when you're already running at full capacity. This isn't about being risk-averse or playing small. It's about being strategic enough to know when your cup is full, and when adding more will make everything spill over. What you'll learn Why saying "not yet" to a great opportunity can be your smartest strategic moveThe penny-in-the-cup analogy: how seasonal handfuls break surface tensionHow to evaluate opportunities based on actual capacity, not just financial projectionsWhy humans are the hardest thing to scale in service-based businessesThe alternative approach: smaller investments in capacity that set you up for phase twoHow to make decisions from clarity, not desperation or FOMOWhy ROI means nothing without the capacity to deliverThe Reality Check Service-based businesses have a huge human component. You can buy software licenses today, rent space tomorrow, and order equipment next week. But people? Training takes time. Culture takes time. Even skilled hires need to learn your systems, your standards, your way of doing things. Rush that process, and you end up with holes in your game—the kind clients notice. Try this today Take an honest capacity inventory. Not theoretical capacity—actual capacity when life happens (sick days, school pickups, pumpkin patches).Look at your team. Are they already stretched? Showing burnout signs? How much do they really have in the tank?Audit your systems. Are they documented? Scalable? Or mostly in your head?Ask the timeline question. How fast could you realistically scale while maintaining quality AND sanity?Make your decision from honesty. Not from hustle culture, not from FOMO, but from where you actually are.Creators & Guests Tiffany-Ann Bottcher - Host If this episode resonates, subscribe and share it with a service-based founder who needs permission to say "not yet" without guilt.#entrepreneurship #servicebusiness #businessgrowth #capacity #scalingsmart #roi #investment #businessstrategy #growthmindset #tiffanyannbottcher #notyet #buildingtowardready

    19 min

  5. 10/22/2025

    End Survival Season

    Feeling stuck in “survival season”—busy calendar, thin margins, and constant rework? Host Tiffany-Ann Bottcher and guest Safia Sattaur (business & marketing coach; creator of the REACH50 framework) break down exactly how service businesses exit survival and step into sustainable, profitable growth. We unpack the signals you’re stuck in reaction, then walk through capacity rules, offers and pricing that match the real work, delivery systems that stop rework, and boundaries that protect profit and client experience.  What you’ll learn The survival-mode diagnostic: five signals you’re stuck in reaction Capacity rules and SLAs that protect time, team, and margins Offer packaging and pricing alignment (and when to kill one-offs) Delivery systems that scale: SOPs, handoffs, QA checkpoints, service menus A one-meeting weekly cadence to align pipeline, capacity, and priorities Boundaries as a profit system—without hurting the client experience Safia’s REACH50 approach to building an autopilot sales ecosystem Try this today (Tiffany-Ann’s quick start) Write your “NO list.” What drains energy, adds no value, or causes friction? Define your 3 YES priorities. What truly moves the needle? Rebuild your calendar around these—then hold the line. Even one intentional NO this week will create space for something that truly matters. Click here to watch a video of this episode. Creators & Guests Tiffany-Ann Bottcher - Host Safia Sattaur - Guest Links & resources Path 2 Profit Bookkeeping and Tax Goal Getter Media Service Based Business Society Podcast Safia Sattaur  If this episode helps, subscribe, leave a review, and share it with a service-based founder who’s ready to scale with purpose, not pressure. #boundaries #servicebusiness #entrepreneurship #operations #systems #pricing #capacityplanning #leadership #growthmindset #productivity #scaleyourbusiness #tiffanyannbottcher #safiasattaur #reach50

    45 min

  6. 10/15/2025

    No Is How I Grow: My Week, My Rules

    Feeling stretched too thin—even when you’re doing “all the right things”? Tiffany-Ann Bottcher pulls back the curtain on the six NOs and three YES rules that shape her week, protect her time, and fuel consistent growth. From declining “quick calls” to eliminating mental clutter, she shares exactly how she filters decisions, builds capacity, and runs her calendar like a true CEO. You’ll leave with a simple framework to reclaim your schedule, guard your energy, and scale with intention—without burning out or backtracking. What you’ll learn The six strategic NOs that keep Tiffany-Ann focused on high-impact workHow to create your own “CEO filter” to protect time, team, and prioritiesWhy saying NO faster actually accelerates growth (and sanity)How to design a week that fuels clarity, not chaosThe three YES rules that make room for real progressHow to balance leadership demands with family, team, and profit goalsTry this today (Tiffany-Ann’s quick start) Write your “NO list.” What drains energy, adds no value, or causes friction?Define your 3 YES priorities. What truly moves the needle?Rebuild your calendar around these—then hold the line.Even one intentional NO this week will create space for something that truly matters. Click here to watch a video of this episode. Creators & Guests Tiffany-Ann Bottcher - Host Links & resources Path 2 Profit Bookkeeping and TaxGoal Getter MediaService Based Business Society Podcast If this episode helps, subscribe, leave a review, and share it with a service-based founder who’s ready to scale with purpose, not pressure. #boundaries #servicebusiness #entrepreneurship #timemanagement #leadership #growthmindset #productivity #ceofilter #scaleyourbusiness #tiffanyannbottcher Click here to view the episode transcript.

    23 min

  7. 10/08/2025

    Releasing Unconscious Blocks to Scale

    Feeling stuck even though you’re doing all the right things? Author and “mind architect” Kam Knight explains how unconscious beliefs create money blocks, self-sabotage, and resistance—and how to release them quickly so you can scale your service business with clarity and momentum. You’ll leave with a practical self-talk protocol to take action now and open the valve on growth. What you’ll learn Why “I know what to do, but I’m not doing it” is a wiring problem—not a willpower problemHow early messages about money form hidden rules that cap your pricing, sales, and capacityA two-part self-talk script to become a “do-it-now” person and give yourself permission to receiveWhy insight alone rarely changes behavior—and how to discharge emotional charge so change sticksSimple ways to spot (and stop) internal resistance before it kills your momentumTry this today (Kam’s quick start) “I’m a do-it-now person. I easily do things now. I accomplish my goals right away.”“I deserve good things. I give myself permission. I’m welcoming good things.” Say it out loud—while driving, in the shower, or before bed—to reprogram the unconscious and turn action into habit.Click here to watch a video of this episode. Creators & Guests Tiffany-Ann Bottcher - Host Kam Knight - Guest Links & resources Guest Website & Books: https://kamknight.com/Conquer Internal Resistance: https://mindlily.com/Heal Your Deepest Wound (trauma/PTSD support): https://ihealthebroken.com/If this episode helps, subscribe, leave a review, and share it with a service-based founder who’s ready to scale with less friction. #servicebusiness #mindset #moneyblocks #entrepreneurship #productivity #selftalk #growth #scaleyourbusiness #limitingbeliefs #kamknight Click here to view the episode transcript.

    42 min

  8. 10/01/2025

    Sales: The Gatekeeper

    Sales isn’t manipulation—it’s service. In this episode, Tiffany-Ann Bottcher and sales strategist Christopher Filiipiack dig into what actually drives consistent revenue in service businesses: courageous, human-first conversations, a clear market/message/offer, and a simple, inspectable sales process. They unpack how to overcome fear of rejection, why founders should stay close to sales, and how to reverse-engineer revenue targets into weekly activity that compounds. If you’ve got a solid offer but inconsistent cashflow, this conversation shows how to turn conversations into clients—without feeling pushy. What you’ll learn Why sales is the real gatekeeper of business successAuthentic selling = courageous conversations + clear strategy (not scripts)A practical way to beat rejection fear and keep momentumHow to reverse-engineer revenue into pipeline math and weekly actionsWhat a “sales-ready organization” looks like (market, message, offer, systems, inspection)Why CEO-led selling accelerates learning, positioning, and big-ticket dealsKey takeaways Sales is an act of service that helps people get where they want to goConversations > complexity: proximity to buyers beats perfect funnelsClarity moves cash: set the number, build the causes, inspect the pipelineDesign for buyers, not fear: remove hoops that serve you (not them)Keep leadership close to the market: insights live in calls, not dashboardClick here to watch a video of this episode. About Christopher Christopher Filiipiackis a sales consultant and coach for CEOs who turns founder-led selling into a scalable advantage. With a background in engineering, data analytics, and Fortune 100 consulting, he blends strategy, execution, and mindset to build Sales-Ready Organizations that sell consistently and profitably. Clients have achieved outcomes such as 12x revenue growth, 500% increases in deal flow, and fivefold growth in client acquisition. His core belief: selling is a loving act done for people, not to them—and when paired with clear strategy and disciplined activity, it creates financial, emotional, and lifestyle freedom. Resources & links Christopher’s site & articles: https://www.christopherfilipiak.com/Sales Ready Assessment: https://www.christopherfilipiak.com/sro-assessment Connect & Subscribe If this episode helped you rethink sales, follow/subscribe to the Service Based Business Society podcast and share it with a founder who needs a nudge toward courageous, buyer-centric selling. Creators & Guests Tiffany-Ann Bottcher - Host Christopher Filipiak - Guest Click here to view the episode transcript.

    49 min
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About

Attention entrepreneurs! Welcome to the Service Based Business Society Podcast, hosted by Tiffany-Ann Bottcher—author of The Data Driven Method, mom of three, and multi-business entrepreneur who knows what it’s really like to scale. This isn’t another highlight reel podcast. Here, we get real about the entrepreneurial journey—the wins, the setbacks, and the messy middle that no one talks about. Each week Tiffany-Ann pulls back the curtain to share hard-earned lessons, practical strategies, and stories that will help you build a business that actually works in the real world. Along the way, you’ll hear from expert guests who bring fresh insights on growth, leadership, and sustainability—so you’re not just learning theory, you’re learning from people who’ve lived it. What You’ll Get Each Week: Mindset: Real conversations about what it takes mentally and emotionally to succeed—developing resilience, overcoming self-doubt, and building the confidence to keep going when business feels hard. Data-Driven Decisions: Straightforward strategies to help you use numbers to lead smarter, not just harder. Learn how to interpret your data, make informed decisions, and build predictable, sustainable profit. Relatable Entrepreneur Stories: The good, the bad, the beautiful, and the ugly sides of entrepreneurship. Tiffany-Ann and her guests share behind-the-scenes stories that prove you’re not alone on this journey. Business Strategy & Trends: From marketing and technology to bookkeeping and scaling teams, stay ahead of the curve with insights you can actually implement in your service-based business. Whether you’re just starting out or scaling to the next level, this podcast is your go-to resource for practical advice, authentic stories, and the motivation to keep building the business you know is possible. The Service Based Business Society Podcast—brought to you by Goal Getter Media, a Bottcher Group Company.

Information

  • Creator
    Tiffany-Ann Bottcher
  • Years Active
    2022 - 2025
  • Episodes
    114
  • Rating
    Clean
  • Copyright
    © 2025 Service Based Business Society & Bottcher Group of Companies
  • Show Website
    Service Based Business Society Podcast