SEASON: 6 EPISODE: 35 Episode Overview: Welcome back to Becoming Preferred, the podcast for business professionals and entrepreneurs who want to stand out, level up their game, and become the best version of themselves. Every leader listening to this wants three things: flawless operational excellence, absolute team accountability, and a bulletproof culture. Yet, so many organizations get it completely wrong. They mistake rigid compliance for culture, and they mistake punishment for accountability. Our guest today cracked the code on how to align these elements to drive massive enterprise value. Brian Fielkow is a veteran corporate executive, the former CEO of Jetco Delivery, and an organizational performance expert who has spent three decades leading companies in high-risk, high-hazard industries. He’s the author of the upcoming book, Making Safety Happen, but today, we are exploring the universal business principles that apply to any company—from startups to tech giants. We’re talking about how to break down silos, build unshakeable employee trust, and design bulletproof processes that eliminate dangerous shortcuts. Join me for my conversation with Brian Fielkow. Guest Bio: Brian L. Fielkow is a recognized business leader, board director, and advisor known for transforming how organizations manage safety, risk, and performance. He leads a national team supporting thousands of companies in strengthening culture, improving safety outcomes, and driving profitable growth across high-consequence industries. A sought-after international speaker, he is widely respected for translating safety leadership into practical business strategy. Previously, as CEO of Jetco Delivery, he built one of North America’s most admired logistics companies, earning national recognition for its safety culture. He is a recipient of the National Safety Council’s Distinguished Service to Safety Award and was named one of the Houston Business Journal’s Most Admired CEOs. His insights have been featured in leading publications including The Wall Street Journal, Inc., Entrepreneur, and other leading business publications. His new book Making Safety Happen, is available for sale on Amazon. Resource Links: Website: https://brianfielkow.com/Product Link: https://brianfielkow.com/author-books/Product Link: http://brianfielkow.com/on-demand-courses/ Insight Gold Timestamps: 03:02 They pay a premium not necessarily for what you sell, but for how you deliver, for your reliability 06:37 I don't know with 100% turnover how you create a stable, predictable offering 07:52 Price can only be important if it's an apples to apples competition 08:43 Price is never the issue, unless it is the issue, and when it's the issue, it's the only issue 11:11 You talk about a direct connection between culture, accountability, and operational excellence 12:03 We had our drivers, our professional drivers write the handbook 13:10 Continuous training on the core processes to me is more important than trying to find a new topic every week 16:01 I figured that if I held myself to those standards, I would've had to fire myself in the first week because I make a lot of mistakes 18:45 Sometimes it's as simple as who you invite to the table 21:13 Leadership is how you show up 21:57 Everything improved because we broke down the silo, we opened up the lines of communication and built trust 24:38 You've got to remember that your employees are your representative to your customers and other stakeholders 27:22 If there's a better way of doing things, we keep our minds open and we adjust the process 29:15 The fact that something didn't go wrong, doesn't mean the process is a good one, it just might mean you're lucky 31:14 I recommend to your audience: The Checklist Manifesto 31:52 We need to be reminded more than we need to be taught 33:45 You only have one chance, and only one, to make a first impression 35:40 This is a journey with no finish line 37:31 The website is brianfielkow.com 38:00 brian@brianfielkow.com Connect Socially: LinkedIn: https://www.linkedin.com/in/brianfielkow/ YouTube: https://www.youtube.com/channel/UCYzVEB9dcSsuHeDFpuDamIw Email: info@brianfielkow.com Sponsors: Rainmaker LeadGen Platform Demo: https://calendar.summit-learning.com/widget/booking/JKItVP7WErmCBjU2cCIx Rainmaker Digital Solutions: https://www.rainmakerdigitalsolutions.com/