Internal Customer Handbook: A Work Culture Podcast for People Leaders

Wendy Conrad
  • 5.0 (3)
  • MANAGEMENT

What if we intentionally treated our teams as if they were the internal customer? What would that look like and how would that affect our businesses? Join me as this book-idea-turned-podcast comes to life for a year-ish, helping people leaders craft their people-centric leadership practices. We will talk about everything from mental health and community self-care, to beehives and taco Tuesdays. Hosted by Wendy Conrad of Your Happy Workplace, with the possibility of guests. Check out the History's Horrible Bosses Bonus Series episodes.

  1. Week Fifty-Two: Bloopers and Birthdays

    04/25/2023

    Week Fifty-Two: Bloopers and Birthdays

    52 weeks, 86 episodes, 2 birthdays, and a bunch of bloopers.

    10 min

  2. 04/18/2023

    Week Fifty-One: Evolution, Magic, and Truth

    Evolution, Magic, and Truth What do these have to do with our workplaces? Reflection questions included!

    8 min

  3. 04/11/2023

    Week Fifty: Burnout, Body Language, and Community

    Do we listen to what our bodies are telling us? How does if feel to ask for help? How does the community perspective factor in? And what does this all have to do with our workplaces? Today we talk about it. Resources and mentions: Braiding Sweetgrass by Robin Wall Kimmerer Week 48: Individualism vs Community

    11 min

  4. 04/07/2023

    BONUS: The Debate Continues- WFH Article Reaction

    Just when you thought we were done talking about the work from home debate, here we are reacting to yet another article on the subject. And I’m about to get spicy about it! Sources and Resources: Subject Article on Yahoo BONUS article reaction episode from March 10, 2023 BONUS episode To Remote or Not from May 2022 BONUS Dear Remote Workers from October 2022

    16 min

  5. 04/04/2023

    Week Forty-Nine: Individualism vs Community

    Today we talk about individualism and community in our workplaces. Definitions of individuality vs individualism, and community vs collectivism are discussed, along with an offering of some reflection questions to help imagine and create something different in our workplaces. Sources and mentions: Article: Why Community Matters in the Workplace Article: Individualist vs Collectivist Workplace Cultures Bonus: The Black and White of Binary Thinking Bonus: We Are (Not) Family

    13 min

  6. 03/31/2023

    BONUS: Politics and Cursing- Gun Violence in the U.S.

    Today's bonus episode is the podcast version of my newsletter that went out this week in the aftermath of the school shooting in Nashville. Sources and Mentions: LinkedIn Post by Lily Zheng re: organizational change Leading cause of death for children and teens, source Number of mass shootings to date stats Permit-less carry in Florida Florida Book Bans RKA YouTube video re: marketing guns to kids RKA Podcast episode re: the history of gun marketing in the U.S. All About Love by bell hooks News is Traumatic

    12 min

  7. 03/28/2023

    Week Forty-Eight: Neurodiversity in the Workplace

    I talk a lot about brain science in my work and here on the podcast. I’ve realized that I’ve been doing it wrong. Today we talk about neurodiversity in the workplace, and how being inclusive benefits everyone. Today's episode was inspired by a conversation with a friend. You know who you are (wink wink.) Sources and mentions: More about Rejection Sensitive Dysphoria on WebMD Mental Health First Aid Certification Article: Neurodiversity in the Workplace on PsychCentral Article on Harvard Business Review 2017 Article on Business Insider: How Neurodivergence Can Be an Asset

    13 min

  8. 03/24/2023

    BONUS: Activism and the Future of Work with Josephine Kalipeni

    BONUS GUEST Josephine Kalipeni, Executive Director at Family Values at Work, joins today to talk about family leave, workplace policy change, activism in the workplace, and the future of work. This is a must listen, y'all. CLICK HERE to learn more about Family Values at Work. CLICK HERE to check out my live interview with Josie on Instagram, "The Racist & Sexist History of Caregiving" Week 11: Business as Activism and Artistry, pt 1 Article: Should Political Conversations Be Banned in the Workplace?

    40 min
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Ratings & Reviews

5
out of 5
3 Ratings

About

What if we intentionally treated our teams as if they were the internal customer? What would that look like and how would that affect our businesses? Join me as this book-idea-turned-podcast comes to life for a year-ish, helping people leaders craft their people-centric leadership practices. We will talk about everything from mental health and community self-care, to beehives and taco Tuesdays. Hosted by Wendy Conrad of Your Happy Workplace, with the possibility of guests. Check out the History's Horrible Bosses Bonus Series episodes.

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