Symplicity Conversations

Catherine Ripley

Welcome to Symplicity Conversations, the podcast where we explore the intersection of business, culture, community, and technology to empower you with the insights you need to thrive.

  1. 4d ago

    The Cybersecurity Mistakes Costing You Trust | Patrick Hayes

    In this episode, host Catherine Ripley is joined by Patrick Hayes, Chief Experience Officer and Field CISO at Third Wave Innovation, to discuss the cybersecurity challenges faced by nonprofits, the importance of data protection, and how organizations can prepare for and respond to cyber threats, especially with the rise of AI and automation. Key Topics: Cybersecurity challenges for nonprofits Importance of data protection and trust Impact of AI and automation on security Cyber insurance and risk management Best practices for cybersecurity in small organizations Chapters   00:00 Introduction to cybersecurity challenges for nonprofits 02:07 The importance of trust and reputation in cybersecurity 03:58 Real-world examples of cyber threats to organizations 06:51 Valuable data targeted by attackers 10:05 Prioritizing cybersecurity protections for small nonprofits 12:57 Understanding MDR and its role in security 15:52 Monitoring and responding to cyber threats 24/7 18:46 Attackers' tactics and social engineering 22:09 The significance of cyber insurance and risk management 25:03 Common mistakes in cyber insurance applications 27:48 Aligning cybersecurity with organizational strategy 31:09 The role of third-party providers and MSPs 34:08 Privacy policies and legal considerations 36:54 Building a cybersecurity strategy with board involvement 40:12 Funding cybersecurity through community support 43:01 The upcoming Nonprofit Technology and Innovation Summit 45:48 Final thoughts on cybersecurity as a business priority

    The Cybersecurity Mistakes Costing You Trust | Patrick Hayes
  2. Sep 15

    Lessons From Starting and Growing a New Business | Richard App and Monica Steimle-App

    In this episode, Monica Steimle-App and Richard App share their journey of launching Innovar Advisors, a consulting firm focused on helping organizations navigate growth, strategy, and transformation. They discuss the importance of community, leadership, collaboration, and the lessons learned from their diverse experiences. Chapters 00:00 Introduction to Monica and Richard and their new venture04:55 The timing and challenges of starting a new business08:34 Their approach to helping businesses navigate change12:00 Leadership challenges and the importance of diverse teams15:11 Balancing work and personal life as partners19:41 Rapid fire questions: personal preferences and insights20:18 Recommended books and influential reads21:04 Technology essentials and analog preferences23:06 Common leadership challenges today24:47 The value of surrounding yourself with the right team25:15 Embracing change and reacting with resilience26:51 The importance of authentic giving and community involvement28:58 Transition from corporate to small business leadership29:25 Supporting leaders through difficult decisions30:45 Building a network of trusted advisors33:09 Celebrating successes and overcoming setbacks36:54 The community of West Michigan and its future40:32 Community projects and long-term vision44:26 Overcoming imposter syndrome and self-doubt46:54 How to connect with Monica and Richard  Key Topics: The decision to launch Innovar Advisors and the journey behind itThe importance of community and local partnerships in businessHow diverse experiences strengthen leadership and business strategiesThe role of collaboration and networking in business growthBalancing personal and professional life as business partnersLessons learned from starting and growing a new businessThe impact of technology and innovation on small businessesStrategies for navigating change and uncertainty in businessThe importance of authenticity and giving back to the communityAdvice for aspiring entrepreneurs and business leaders

    Lessons From Starting and Growing a New Business | Richard App and Monica Steimle-App
  3. Aug 25

    How To Build Relationships and Understand Outcomes | Jim Glackin

    Jim Glackin, Chief Revenue Officer at COEO Solutions, shares his extensive career journey in the telecom industry, his passion for customer experience, and innovative approaches at COEO to deliver business outcomes. He shares his journey from ATT to a smaller company where the focus is on building better vendor relationships and truly understanding customer outcomes.  This episode offers valuable insights into leadership, channel programs, and leveraging technology for better organizational results. Chapters   00:00 Introduction to Symplicity Conversations 01:08 Jim Glacken's Career Journey 03:37 The Importance of Mentorship and Connections 14:16 Customer Experience and Technology Integration 19:58 Understanding COEO Solutions 23:14 Innovative Approaches to IT Purchasing 27:29 Quickfire Questions and Personal Insights 33:12 Pilots and Dogs: A Unique Passion Project 40:45 Leadership Lessons Learned 49:25 Final Thoughts and Reflections Key Topics   Jim Glackin's career evolution over 30 years in telecom The importance of customer care and relationship building How COEO is redefining vendor and partner collaboration The role of technology and cloud in modern business Leadership lessons learned from large corporations to startups The significance of mentorship and networking in career growth #telecom, #leadership, #customerexperience, #channelprograms, #technology, #COEO, #businessoutcomes, #careerjourney

    How To Build Relationships and Understand Outcomes | Jim Glackin

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About

Welcome to Symplicity Conversations, the podcast where we explore the intersection of business, culture, community, and technology to empower you with the insights you need to thrive.