Aging Health Matters

Acentra QIO Communications

This podcast will cover topics of interest to people who have Medicare. Episodes will include Medicare rights and health care. We hope you tune in for helpful tips that can improve the healthcare journey of you or someone you know. Kepro is now Acentra Health. All future podcast episodes will say "Acentra Health" - while older episodes (those posted prior to July 1, 2024) will refer to "Kepro." Rest assured, that all content about our free services for people who have Medicare are accurate. Our name has changed, but our services remain exactly the same.Acentra Health is a Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. For more information about Acentra Health, please visit www.acentraqio.com.

  1. Jul 21

    Protecting Your Skilled Nursing Facility Benefits: What Every Medicare Beneficiary Should Know

    As a contractor for Medicare, Acentra Health serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Acentra Health provides BFCC-QIO services in 29 states, the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare.  This episode is a conversation with our guest, Dr. Jessica Whitley, Chief Medical Officer for Acentra Health. She will share information about appeals and how you can protect your skilled nursing facility benefits. For more information about Acentra Health BFCC-QIO, please visit https://www.acentraqio.com. KEY TOPICS 00:24: Overview, introduction of Dr. Jessica Whitley 01:30: Who issues the Notice of Medicare Non-coverage? 06:28: What are skilled services? 10:19: Therapy participation 14:15: Medical record review 16:54: How you can help yourself in the skilled nursing facility 26:04: Final thoughts SUBSCRIBE  Subscribe to our newsletters: Case Review Connections, On the Healthcare Frontat https://www.acentraqio.com. RESOURCES BFCC-QIO Information for stakeholders: https://www.acentraqio.com/partners BFCC-QIO Information for people who have Medicare: https://www.acentraqio.com/bene BFCC-QIO Information for people filing an appeal: https://acentraqio.com/bene/appeal   Music: Motivational Upbeat Corporate by RinkevichMusic  https://soundcloud.com/rinkevichmusic https://protunes.net/ Video Link: https://bit.ly/3NNqGTs

  2. May 1

    Learn About Skin Cancer Awareness

    As a contractor for Medicare, Acentra Health serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Acentra Health provides BFCC-QIO services in 29 states, the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare.  This episode is a conversation with our guest, Dr. Angeline Brunetto, Associate Medical Director for Acentra Health. She will share information about skin cancer awareness to commemorate Skin Cancer Awareness Month, which is the May health observance. For more information about Acentra Health BFCC-QIO, please visit www.acentraqio.com. KEY TOPICS 00:24: Overview, introduction of Dr. Angeline Brunetto  01:16: Why does sun safety matter? 02:57: What causes skin cancer? 03:19: How can you protect your skin? 05:08: ABCDEs of Melanoma 07:40: Final thoughts SUBSCRIBE Subscribe to our newsletters: Case Review Connections, On the Healthcare Front at www.acentraqio.com. RESOURCES BFCC-QIO Information for stakeholders: www.acentraqio.com/partners BFCC-QIO Information for people who have Medicare: www.acentraqio.com/bene Centers for Disease Control and Prevention (CDC) – Public health information on skin cancer basics, risk factors, sun safety, and prevention - https://www.cdc.gov/skin-cancer/ National Cancer Institute (NCI) – Patient-oriented info on skin cancer (including melanoma), prevention, screening, treatment, and research - https://www.cancer.gov/types/skin     Music: Motivational Upbeat Corporate by RinkevichMusic  https://soundcloud.com/rinkevichmusic https://protunes.net/ Video Link: https://bit.ly/3NNqGTs

  3. Mar 3

    Introducción a los Servicios de Acentra Health – Conozca Nuestros Servicios Gratuitos

    RESUMEN Como contratista de Medicare, Acentra Health se desempeña como la Organización para el Mejoramiento de la Calidad de la Atención Centrada en el Beneficiario y la Familia (BFCC-QIO), también conocida como BFCC-QIO. Aunque Acentra Health ofrece servicios de BFCC-QIO en 29 estados, la información general es relevante para todas las personas que tienen Medicare (incluyendo Medicare Advantage) y para quienes trabajan con personas que tienen Medicare. Este episodio es presentado por Carla Boguslawski, MBA, MEd, BS, Gerente de Operaciones IA/QOC en Acentra Health. En este pódcast, nuestra presentadora compartirá información sobre los servicios gratuitos disponibles a través de Acentra Health. Para obtener más información sobre BFCC-QIO de Acentra Health, visite www.acentraqio.com. TEMAS CLAVE 00:23: Descripción general e introducción de la presentadora 01:57: Información general sobre la Organización para el Mejoramiento de la Calidad de la Atención Centrada en el Beneficiario y la Familia (BFCC-QIO) 5:47: Proceso de apelaciones de Acentra Health 8:36: Nuevo programa de Asistencia Inmediata para el Alta Hospitalaria (IADA) 13:12: Quejas sobre la calidad de la atención y el proceso de Apoyo Inmediato 20:00: Herramienta de Estado del Caso 21:18: Resumen y reflexiones finales SUSCRÍBASE Suscríbase a nuestros boletines: Case Review Connections→ (Conexiones para la Revisión de Casos) y On the Healthcare Front→ (Al Frente del Cuidado de la Salud) – www.acentraqio.com/newsletters RECURSOS Información sobre BFCC-QIO para partes interesadas y personas con Medicare: www.acentraqio.com/bene/espanol/ Canal de YouTube - Acentra BFCC-QIO - YouTube Music: Motivational Upbeat Corporate by RinkevichMusic  https://soundcloud.com/rinkevichmusic https://protunes.net/ Video Link: https://bit.ly/3NNqGTs

  4. Jan 6

    Learn About Acentra Health’s Beneficiary Complaint Process

    As a contractor for Medicare, Acentra Health serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Acentra Health provides BFCC-QIO services in 29 states, the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare.  This episode has our Operations Manager, Carla Boguslawski, MBA, MEd, BS, and Melinda Burk, LPN, Clinical Review Nurse, discussing the options related to filing a beneficiary complaint with Acentra Health.  For more information about Acentra Health BFCC-QIO, please visit www.acentraqio.com. KEY TOPICS 00:21: Overview 01:42: What is a beneficiary complaint? 02:55: What is a medical record review? 03:41: What cannot be reviewed? 06:06: How to file a complaint 08:11: Final thoughts SUBSCRIBE  Subscribe to our newsletters: Case Review Connections, On the Healthcare Front at www.acentraqio.com RESOURCES BFCC-QIO Information for stakeholders: www.acentraqio.com/partners BFCC-QIO Information for people who have Medicare: www.acentraqio.com/bene BFCC-QIO Information to file a complaint and to get forms and resources: www.acentraqio.com/bene/qualityofcarecomp/ Medicare – www.medicare.gov Our address is 1650 Summit Lake Dr. Suite 102, Tallahassee, FL 32317 or by e-mail beneficiary.complaints@acentra.com.   Music: Motivational Upbeat Corporate by RinkevichMusic  https://soundcloud.com/rinkevichmusic https://protunes.net/ Video Link: https://bit.ly/3NNqGTs

  5. 11/10/2025

    What Can People with Medicare Expect from an Emergency Room Visit?

    As a contractor for Medicare, Acentra Health serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Acentra Health provides BFCC-QIO services in 29 states, the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare.  This episode is a conversation with our guest from Acentra Health: Dr. Angeline Brunetto, Associate Medical Director for Appeals In this podcast, our guest will share information about what Medicare beneficiaries can expect from a visit to the emergency room. For more information about Acentra Health BFCC-QIO, please visit www.acentraqio.com. KEY TOPICS  00:22: Overview and introduction 01:04: The emergency room experience 03:56: Medicare coverage 08:18: Key things to know about an emergency room visit 10:06: Tips for people with Medicare 12:03: Myths and misunderstandings 13:54: Summary and final thoughts SUBSCRIBE  Subscribe to our newsletters: Case Review Connections, On the Healthcare Front at our website, www.acentraqio.com RESOURCES BFCC-QIO Information for stakeholders: www.acentraqio.com/partners BFCC-QIO Information for people who have Medicare: www.acentraqio.com/bene YouTube channel - https://www.youtube.com/@AcentraBFCCQIO Music: Motivational Upbeat Corporate by RinkevichMusic  https://soundcloud.com/rinkevichmusic https://protunes.net/ Video Link: https://bit.ly/3NNqGTs

  6. 10/02/2025

    Learn About Medicare Open Enrollment

    As a contractor for Medicare, Acentra Health serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Acentra Health provides BFCC-QIO services in 29 states (visit www.acentraqio.com to see the states served), the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare.  This episode is a conversation with our guest, Crystal Strong. She is the Program Director for the State Health Insurance Assistance Program (SHIP) and the Senior Medicare Patrol (SMP) program within the South Carolina Department on Aging (SCDOA). She provides oversight and direction to the state grantees to support their work assisting Medicare beneficiaries, their families, and caregivers through outreach, counseling, and education. In this role, she is also responsible for the education and certification of the counselors/volunteers statewide. Crystal actively supports the program networks by providing training and technical assistance whenever possible. Prior to this position, she has functioned in various roles and programs since 2000 when her tenure at SCDOA began. Crystal holds a Bachelor of Science in Nursing from South Carolina State University.   For more information about Acentra Health BFCC-QIO, please visit https://www.acentraqio.com. KEY TOPICS  00:21: Overview, introduction of guest, Crystal Strong 02:08: What is SHIP? 02:31: What and when is Medicare Open Enrollment? 03:03: How do SHIPs help with Medicare Open Enrollment? 03:42: Tips for Medicare Open Enrollment 04:20: Summary and final thoughts SUBSCRIBE  Subscribe to our newsletters: Case Review Connections, On the Healthcare Front at https://www.acentraqio.com/newsletters RESOURCES BFCC-QIO Information for stakeholders: https://www.acentraqio.com/partners BFCC-QIO Information for people who have Medicare: https://www.acentraqio.com/bene/helpline SC Dept on Aging: https://aging.sc.gov/ Acentra Health Open Enrollment information:  https://www.acentraqio.co,/medicareopenenrollment SHIP Information: https://www.shiphelp.org/ Medicare information: https://www.medicare.gov   Music: Motivational Upbeat Corporate by RinkevichMusic  https://soundcloud.com/rinkevichmusic https://protunes.net/ Video Link: https://bit.ly/3NNqGTs

  7. 09/12/2025

    Learn About Healthy Aging

    SUMMARY As a contractor for Medicare, Acentra Health serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Acentra Health provides BFCC-QIO services in 29 states, the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare.  This episode is a conversation with our guest, Dr. Angeline Brunetto, Associate Medical Director for Acentra Health. She will share information about healthy aging to commemorate Healthy Aging Month, which is the September health observance. For more information about Acentra Health BFCC-QIO, please visit www.acentraqio.com. KEY TOPICS 00:23: Overview, introduction of guest, Dr. Angeline Brunetto 01:46: What is healthy aging? 02:45: How to stay healthy 09:00: How to get involved in your community 10:58: How to be safe in the aging process 15:38: Final thoughts  SUBSCRIBE Subscribe to our newsletters: Case Review Connections, On the Healthcare Front at www.acentraqio.com RESOURCES BFCC-QIO Information for stakeholders: www.acentraqio.com/partners BFCC-QIO Information for people who have Medicare: www.acentraqio.com/bene Music: Motivational Upbeat Corporate by RinkevichMusic  https://soundcloud.com/rinkevichmusic https://protunes.net/ Video Link: https://bit.ly/3NNqGTs

  8. 07/14/2025

    Learn About Appeals at Acentra Health

    As a contractor for Medicare, Acentra Health serves as the Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. While Acentra Health provides BFCC-QIO services in 29 states, the general information is relevant to everyone who has Medicare (including Medicare Advantage) and everyone who works with people who have Medicare.   This episode is a conversation with our guests, Rose Hartnett, RN, MS, Operations Director, and Trena Dodson, LPN, Appeals Manager, for Acentra Health. In this podcast, our guests will share information about our hospital discharge and skilled service termination appeals as well as our new observation appeals.  For more information about Acentra Health BFCC-QIO, please visit www.acentraqio.com.  KEY TOPICS  00:24: Overview, introduction of guests, Rose Hartnett and Trena Dodson  02:40: What are the different types of appeals?  07:43: Explanation of the appeals process  10:43: Examples of why appeals are filed  12:03: What do physician reviewers look for while reviewing an appeal?  13:54: Final thoughts   SUBSCRIBE Subscribe to our newsletters: Case Review Connections, On the Healthcare Front at www.acentraqio.com. RESOURCES  BFCC-QIO Information for stakeholders: www.acentraqio.com/partners  BFCC-QIO Information for people who have Medicare: www.acentraqio.com/bene  BFCC-QIO Appeal Information - https://acentraqio.com/bene/appeal.aspx BFCC-QIO's Case Status Tool (check appeal status) -  https://acentraqio.com/casestatus/   Music: Motivational Upbeat Corporate by RinkevichMusic   https://soundcloud.com/rinkevichmusic  https://protunes.net/   Video Link: https://bit.ly/3NNqGTs

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About

This podcast will cover topics of interest to people who have Medicare. Episodes will include Medicare rights and health care. We hope you tune in for helpful tips that can improve the healthcare journey of you or someone you know. Kepro is now Acentra Health. All future podcast episodes will say "Acentra Health" - while older episodes (those posted prior to July 1, 2024) will refer to "Kepro." Rest assured, that all content about our free services for people who have Medicare are accurate. Our name has changed, but our services remain exactly the same.Acentra Health is a Beneficiary and Family Centered Care Quality Improvement Organization, also referred to as a BFCC-QIO. For more information about Acentra Health, please visit www.acentraqio.com.

Information

  • Creator
    Acentra QIO Communications
  • Years Active
    2022 - 2026
  • Episodes
    17
  • Rating
    Explicit
  • Copyright
    © 2026 Aging Health Matters
  • Show Website
    Aging Health Matters