There’s a Better Way: Smart Talk on Healthcare and Technology

Surescripts
  • 4.7 (18)
  • Technology
  • Updated Biweekly

The American healthcare system is one of the most innovative in the world. But it’s also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. There’s clearly a better way—and at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with today’s most inspiring and innovative leaders in healthcare for in-depth and personal conversations. They’ll share their perspectives on the industry’s challenges and the efforts underway for navigating them. By the end of each episode, you’ll walk away with real-world stories—stories that show a better way to tackle healthcare’s most stubborn issues as well as what the future might hold for an industry undergoing rapid change.

  1. Amy Gleason’s Push to Modernize Healthcare

    4h ago

    Amy Gleason’s Push to Modernize Healthcare

    Corporate website: surescripts.com https://surescripts.com/products/prior-authorization-automation https://surescripts.com/surescripts-health-information-network/interconnect Intelligence in Action newsletter (subscribe): https://cloud.comms.surescripts.com/iia Follow “There’s a Better Way” on Apple Podcasts, Spotify, Amazon Music, or wherever you listen. Episode Description: No one understands the patient burden better than Amy Gleason, who lived it as a caregiver navigating her daughter’s rare disease diagnosis before bringing that experience into her work leading national health technology reform. Listen in as she shares how the CMS Health Tech Ecosystem, the effort to “kill the clipboard,” and a renewed push for trust are all working to make healthcare follow the patient—not the other way around.   In this episode: 0:00 – Intro: What if the biggest shift in healthcare is a patient finally getting to own their own story?  2:00 – A new center of gravity: CMS launches the Office of Health Technology and Products  4:00 – Amy’s better way: patients getting access on their own terms, without faxes or paper  5:00 – The TED Talk moment: mysterious symptoms and a week-long wait for biopsy results  7:00 – “She has a life-threatening disease”: a diagnosis day of canceled tests and a midnight scare 10:00 – What should have been different: faster diagnostics and technology built around the patient, not the paperwork  14:00 – The real barrier isn’t technology—it’s data trapped in silos  16:00 – Trust, not tech: how HIPAA myths and misplaced caution keep health data from following patients  17:00 – Kill the Clipboard, Axe the Fax: launching the CMS Health Tech Ecosystem at the White House  19:00 – Verified and live: more than 800 companies and the first CMS-certified Medicare apps  23:00 – TEFCA, QHINs, and CMS-aligned networks: how they work together, not in competition  25:00 – Prior authorization’s next test: a new pledge with October and January deadlines  27:00 – Available isn’t useful: why 51 patient portals still aren’t enough  29:00 – Healthy caution vs. inertia: distinguishing real risk from resistance to change  32:00 – The clearest sign the change is sticking: patients aren’t waiting anymore    Follow “There’s a Better Way” on Apple Podcasts, Spotify, YouTube or wherever you listen.   Know someone working at the intersection of healthcare and technology? Share this episode.

    36 min
  2. How Clinician-Led Informatics Improves Patient Outcomes with Danny E. Lee, MD

    Jun 23

    How Clinician-Led Informatics Improves Patient Outcomes with Danny E. Lee, MD

    Corporate website:  surescripts.com  Intelligence in Action newsletter (subscribe):  https://cloud.comms.surescripts.com/iia    Follow “There’s a Better Way” on Apple Podcasts, Spotify, Amazon Music, or wherever you listen.     As a practicing physician and CMIO, Danny Lee brings insights from the intersection of patient care and health IT.    Real, meaningful progress has to begin at the point of care. No one knows this better than Dr. Lee, who has firsthand insight into the realities of clinical workflows and the critical role technology plays in supporting—or hindering—care delivery. Listen in as he shares how better outcomes depend on clinician-led use of technology that supports decisions in the moments that matter most for patients.     Know someone working at the intersection of healthcare and technology? Share this episode.

    27 min

  3. Season 5 Trailer

    Season 5 Trailer: Keeping patient care on track

    We talk a lot about technology and healthcare. We talk about automation. We talk about artificial intelligence. We talk about the promise of what's new and shiny and cutting edge. We're human after all—we build things. That's what we do. And the tools we build help us address big challenges, including those we face in healthcare.   So it makes sense that we talk a lot about technology and what we imagine our future could look like. But this isn't really about our tools. Not on this podcast—not this season. It's about people. It's about the patient. It's about all of us and the care that we want for ourselves and those we love.  This season, you'll hear from leaders, clinicians, pharmacists and innovators who are asking not just what technology can do, but how we choose to use it to meaningfully improve patient care.   The better way in healthcare is one that keeps the patient at the center, keeps care moving forward and on track and uses technology in service of what matters most.   Don't miss season five of “There's a Better Way” premiering on all major podcast apps in June.

    1 min
  4. Patrick Leddin Wants to Disrupt Everything (Healthcare Included)

    10/14/2025

    Patrick Leddin Wants to Disrupt Everything (Healthcare Included)

    When Patrick Leddin started his career jumping from Army planes, he quickly discovered the importance of leadership—and the power of bold moves.       Now, the bestselling author and speaker has distilled insights from his work in entrepreneurship, leadership consulting and research into a new book cowritten with James Patterson. In this episode, he shares takeaways from a three-year research project studying positive disruptors in the world framework for thriving in uncertainty. Tune in to hear how disruption can be good for your own health and for healthcare as a whole.

    29 min
  5. Seema Verma, Oracle of Progress at CMS & Beyond

    09/30/2025

    Seema Verma, Oracle of Progress at CMS & Beyond

    From policy to technology, Seema Verma has a long history of transforming healthcare at scale.     As the former Centers for Medicare and Medicaid Services (CMS) Administrator, Verma directed initiatives, such as the historic Patients over Paperwork, that helped advance care for patients and providers. Now, as EVP of Oracle Health, she uses technology to improve patient outcomes and care delivery. Listen in as she shares her optimism on how better technology, data and AI can help bridge gaps in care.

    29 min
  6. Driving Healthcare Innovation and Access with Dr. Scott Howell

    09/02/2025

    Driving Healthcare Innovation and Access with Dr. Scott Howell

    “I think many organizations aren't really designed to innovate,” says Scott Howell, M.D.     When it comes to opportunities to innovate healthcare, Dr. Howell sees low-hanging fruit everywhere. But, he claims, “the rule is you can’t touch it.” As a young provider, Dr. Howell saw firsthand the consequences of healthcare inefficiencies. His frustration with a flawed system inspired him to pursue his MBA and work to improve healthcare on a bigger scale. Follow Dr. Howell’s journey and learn how he believes we can achieve innovation that drives better access to care.

    33 min
  7. Incentivizing Better Care with Former AHIP Head Matt Eyles

    08/12/2025

    Incentivizing Better Care with Former AHIP Head Matt Eyles

    “We’ve got the system that we’ve designed and the one that we’re paying for,” says Matt Eyles frankly.      Eyles has spent a fascinating career trying to align the two. From government to life sciences to the nationwide health plan association AHIP and beyond, he’s wrestled with some of healthcare’s trickiest challenges from just about every angle. How do we balance innovation and affordability? Or access and safety? Follow Eyles’ analytical mind as he breaks down what goes on behind the scenes at health plans, the often-invisible innovation happening there today, and why “value-based care” may need a rebrand.

    40 min
  8. The Evolution of EHRs with Cleveland Clinic’s Dr. Eric Boose

    07/22/2025

    The Evolution of EHRs with Cleveland Clinic’s Dr. Eric Boose

    From paper charts to electronic records to artificial intelligence, Dr. Eric Boose has experienced the transformation of primary care firsthand.      Dr. Boose was a quick adopter of electronic health records when they came onto the scene. His early interest in the technology primed him to become a leader in clinical informatics. Today, in addition to being a family physician at Cleveland Clinic, he’s an Associate Chief Medical Information Officer with a focus on improving the outpatient experience. Tune in to learn more about the advancements being made that reduce administrative burden and let physicians focus on the patient.

    40 min
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The American healthcare system is one of the most innovative in the world. But it’s also riddled with complex challenges, such as access to affordable medications, inefficiency and administrative burdens, and communication barriers between providers. There’s clearly a better way—and at Surescripts, we have a unique sightline into what that may be. In this series, host Melanie Marcus, Chief Marketing Officer of Surescripts, sits down with today’s most inspiring and innovative leaders in healthcare for in-depth and personal conversations. They’ll share their perspectives on the industry’s challenges and the efforts underway for navigating them. By the end of each episode, you’ll walk away with real-world stories—stories that show a better way to tackle healthcare’s most stubborn issues as well as what the future might hold for an industry undergoing rapid change.

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