What makes a great leader? David Kong and Greg Aden explore servant leadership, owning mistakes, and building a legacy beyond your title. Greg Aden welcomes David Kong, former Best Western CEO and founder of It’s Personal Stories, to the Servant Leadership Podcast for a candid conversation about leadership development, accountability, empathy, and the impact we leave on other people. David explains why working hard alone isn’t enough to advance your career, and why mentors, advocates, and taking responsibility matter. He shares how owning a costly mistake helped build trust, what he learned from a major business setback, and why helping others succeed remains meaningful long after a job title disappears. Greg and David explore what servant leadership looks like in everyday conversations: making time for people, listening with curiosity, responding with empathy, and showing up as a human being. Greg also shares why he teaches small shifts in behavior, how leadership habits carry into parenting, and the personal legacy behind the words “Dad inspired us.” Whether you’re a new manager, an executive, or a hospitality professional, this episode offers practical leadership lessons for strengthening relationships and leading with humility. Connect with David Kong on LinkedIn: https://linkedin.com/in/davidkongbw/ Want to keep the conversation going? If something here landed with you, if you have a question about how Greg works with leaders and their teams, or if you just want to share your own experience, book a 15-minute conversation with Greg: https://adenleadership.com/15-minute-sl-podcast-connection/ Follow Greg Aden: https://adenleadership.com/ https://linkedin.com/in/greg-aden-leadership/ https://facebook.com/adenleadership/ Subscribe to Aden Leadership for more conversations about servant leadership, communication, and building stronger teams. Share this episode with a leader you care about. What do you want people to remember about your leadership? Tell us in the comments! #servantleadership #leadershippodcast #executiveleadership #leadershipdevelopment #executivecoaching #courageousconversations #workplaceculture #communication #management CHAPTERS 00:00 Introducing David Kong 00:49 Giving back and developing future leaders 04:48 Why hard work alone isn’t enough 07:46 Owning mistakes and building trust 11:47 Facing challenges constructively 13:31 Leading through a major setback 17:13 How do you want to be remembered? 19:52 Interaworks sponsor message 20:44 Making an impact beyond your title 23:56 Career achievements versus lasting influence 26:26 Remembering Kirk Kinsell 29:58 Great leaders make time for people 32:05 Curiosity, empathy, and everyday leadership 35:46 Making leadership training stick 36:41 Small shifts that become lasting habits 39:46 “Dad inspired us”: Greg’s leadership legacy 41:52 Intentional communication and relationships 44:57 Gratitude during difficult times 47:08 Greg’s closing reflections Want to keep the conversation going? Book a 15 minute conversation with Greg: adenleadership.com/15-minute-sl-podcast-connection Watch full episodes and shorts on YouTube: Aden Leadership on YouTube Follow Greg: adenleadership.com | LinkedIn | Facebook