The Service Operations Podcast

satinder kaur
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One thing that impacts service positively more than anything else is high quality Service Operations. Join Satinder Kaur, who has spent over 20 years helping a large organisation manage serve millions of customers, as she talks to leaders who will share their practical knowledge and experiences of Service Management from their unique vantage points. If you are leading or managing a service based business and want to understand the nuances of high quality service operations, spanning over setting up, scaling and reducing service operations costs the show is for you.

  1. Ep 030 The Service Operations Podcast – Service Professional with Pamela Sharma

    10/06/2023

    Ep 030 The Service Operations Podcast – Service Professional with Pamela Sharma

    Welcome to "The Service Operations " Podcast!    Are you looking to make a career change but feel stuck in your current path? You're in the right place!  At "The Service Leaders Network," we believe that career transformations are possible at any stage, and it all begins with the right inputs and mindset. I personally believe that anyone can pivot their career successfully, no matter where you start.   On this episode of The Service Operations Podcast, we have an incredible guest who embodies this belief. Pamela Sharma, serves as an inspiring example of how the right learning interventions and determination can lead to remarkable career shifts. Her journey from a background in customer service operations, to data security and process optimization  showcases the boundless opportunities awaiting those who take the plunge into change.   In this episode, we'll delve into her remarkable journey, but more importantly, we'll uncover the strategies and insights that can help individuals from all walks of life realize their career dreams.   Stay tuned for an enlightening conversation with Pamela on The Service Operations Podcast. We're here to equip you with the tools and knowledge you need to break free from the career rut and achieve the success you deserve. #Service #ServiceLeaders #CareerTransformation #Training #CareerChange #SuccessStories #Podcast

    52 min
  2. Ep 029 The Service Operations Podcast – Business Excellence and Customer Experience with Jitendra Agarwal

    07/14/2023

    Ep 029 The Service Operations Podcast – Business Excellence and Customer Experience with Jitendra Agarwal

    Join us today, to hear Jitendra Agarwal’s thoughts on the challenges of implementing long term quality solutions and  the best roadmap for achieving success.  He also touches upon how AI is here to stay, and the various avenues for implementing quick AI integration. Jitendra Agrawal is the Founder and CXO (Customer Experience Orchestrator) of Relevanta Solutions LLP.   A Senior Management Professional with over 31 years of experience leading Service Excellence in various industries, Jitendra has won multiple accolades in his domain, ranging from India’s Most Talented Top 50 Quality Professional, to Innovative Leadership in BPM.  His expertise spans across TQM, Six Sigma, BPR &, and Design thinking. He is an assessor for the prestigious Malcom Baldrige Award, &, Business Sustainability (CII) and ISO 9001/114001/27001. Link to the video podcast: https://youtu.be/vrECaeuY6jA   Thank you for joining us in this conversation   Jitendra: linkedin.com/in/jita04 Satinder Kaur : linkedin.com/in/satinderkaurs   About 'The Service Operations Podcast' This podcast is for all who have anything to do with Service Operations and want to take it to the next level. If you are looking to adding practical value to what you do or intend to do, you are at the right place. In this series of podcasts, we talk to our guests who are from different industries and functions like technology, operations, design, innovation, setting up and scaling. Our guests have practical hands on knowledge and freely share their experience, strategies and the changing landscape to help raise the level of Service Operations with ease. Here's the link to the free MasterClass on 'How to reduce complaints, FAST' https://satinderkaur.com/go/

    56 min
  3. Ep 028 The Service Operations Podcast – Customer Insights in Publishing with Preeti Vyas

    05/31/2023

    Ep 028 The Service Operations Podcast – Customer Insights in Publishing with Preeti Vyas

    Preeti Vyas is the President and CEO of Amar Chitra Katha Private Limited, publishers of the iconic Amar Chitra Katha comics and Tinkle magazine. Through her 28-year-long career, in the content and retail industries she has been a retailer, publisher, editor, author and entrepreneur. She has worked in a variety of organisations such as ToysRUs, Sony Music, Future Group and Crossword. Her entrepreneurial stints include running her own children’s bookstore Kidztown and setting up the award- winning publishing house FunOKPlease Preeti believes passionately in the power of children’s books to shape the future of India and the world. Link to the video podcast: https://youtu.be/XOf4_-rL7fc Thank you for joining us in this conversation   Preeti Vyas : https://www.linkedin.com/in/preeti-vyas-7573418/ Satinder Kaur : linkedin.com/in/satinderkaurs   About 'The Service Operations Podcast' This podcast is for all who have anything to do with Service Operations and want to take it to the next level. If you are looking to adding practical value to what you do or intend to do, you are at the right place. In this series of podcasts, we talk to our guests who are from different industries and functions like technology, operations, design, innovation, setting up and scaling. Our guests have practical hands on knowledge and freely share their experience, strategies and the changing landscape to help raise the level of Service Operations with ease.   Here's the link to the free MasterClass on 'How to reduce complaints, FAST' https://satinderkaur.com/go/

    48 min

  4. 02/17/2023

    Ep 027 The Service Operations Podcast – Entre-Leadership Ideas and Perspectives with Arnab Chakrabortty

    Arnab Chakrabortty is a social entrepreneur who interests himself in building capacity at individual, enterprise and provincial levels by using the development of mindset as a lever. He works with impact entrepreneurs as he leads the installation and development of the UN's flagship entrepreneurship-development programme, Empretec, in India. Link to the video podcast: https://youtu.be/wY8y43BzJb4 Thank you for joining us in this conversation Arnab Chakrabortty:  linkedin.com/in/arnabchakrabortty/ Satinder Kaur : linkedin.com/in/satinderkaurs About 'The Service Operations Podcast' This podcast is for all who have anything to do with Service Operations and want to take it to the next level. If you are looking to adding practical value to what you do or intend to do, you are at the right place. In this series of podcasts, we talk to our guests who are from different industries and functions like technology, operations, design, innovation, setting up and scaling. Our guests have practical hands on knowledge and freely share their experience, strategies and the changing landscape to help raise the level of Service Operations with ease. Here's the link to the free MasterClass on 'How to reduce complaints, FAST' https://satinderkaur.com/go/

    58 min
  5. Ep 026 The Service Operations Podcast – Digital Products and Data Analytics with Salil Chugh

    11/30/2022

    Ep 026 The Service Operations Podcast – Digital Products and Data Analytics with Salil Chugh

    Salil Chugh is currently the Chief Digital and Technology officer at Pramerica Life Insurance. Salil Chugh has about 20 years’ experience in data science, digital banking, mobile products, payments and portfolio management. Most recently, he was with Experian Asia Pacific. At Experian, in his last role, he led the APac Analytics CoE and the innovation Labs ( X Labs) based out of Singapore. In this role, he focused on consulting, modernizing the analytics stack and new product innovation for clients in the region. Prior to Experian, he worked with ICICI Bank for about 15 years in key leadership positions, driving and scaling impact through analytics and data science, mobile banking and digital payments. He has extensive experience in building & managing talent for data science, portfolio, digital and product teams. Listen to Salil talk about the evolution of Data analytics from employee convenience to customer convenience. Link to the video podcast: https://youtu.be/0KR3lYUe_co Thank you for joining us in this conversation Salil Chugh:  linkedin.com/in/salilchugh Satinder Kaur: linkedin.com/in/satinderkaurs About 'The Service Operations Podcast' This podcast is for all who have anything to do with Service Operations and want to take it to the next level. If you are looking to adding practical value to what you do or intend to do, you are at the right place. In this series of podcasts, we talk to our guests who are from different industries and functions like technology, operations, design, innovation, setting up and scaling. Our guests have practical hands on knowledge and freely share their experience, strategies and the changing landscape to help raise the level of Service Operations with ease. Here's the link to the free MasterClass on 'How to reduce complaints, FAST' https://satinderkaur.com/go/

    43 min
  6. Ep 025 The Service Operations Podcast – Digitizing Trade Finance with Jayan Menon

    09/26/2022

    Ep 025 The Service Operations Podcast – Digitizing Trade Finance with Jayan Menon

    Jayan Menon is a Senior Leader and Chartered Accountant. He has a demonstrated history of result-oriented work in the banking, information technology and services industry. Skilled in Business Relationship, Scaling businesses, and Revenue & Cost optimization across the three industries talks to us about digitization of Trade Finance with its challenges and advantages. Link to the video podcast https://youtu.be/k5rxymfq7s4 Thank you for joining us in this conversation Jayan Menon:  linkedin.com/in/jayan-menon-38163b36 Satinder Kaur: linkedin.com/in/satinderkaurs About 'The Service Operations Podcast' This podcast is for all who have anything to do with Service Operations and want to take it to the next level. If you are looking to adding practical value to what you do or intend to do, you are at the right place. In this series of podcasts, we talk to our guests who are from different industries and functions like technology, operations, design, innovation, setting up and scaling. Our guests have practical hands on knowledge and freely share their experience, strategies and the changing landscape to help raise the level of Service Operations with ease. Here's the link to the free MasterClass on 'How to reduce complaints, FAST' https://satinderkaur.com/go/

    34 min
  7. Ep 024 The Service Operations Podcast – Customer Centricity and Leadership with Debashis Sarkar

    08/02/2022

    Ep 024 The Service Operations Podcast – Customer Centricity and Leadership with Debashis Sarkar

    Debashis Sarkar is the Managing Partner of Proliferator Advisory & Consulting, with clients in Asia, Africa, Europe, and the Middle East. He works closely with the C-suite on customer-centricity, organisational transformation and operational excellence. Link to the video podcast: https://youtu.be/EjzItwa_WoI Thank you for joining us in this conversation Debashis Sarkar: linkedin.com/in/debashissarkar Satinder Kaur : linkedin.com/in/satinderkaurs About 'The Service Operations Podcast' This podcast is for all who have anything to do with Service Operations and want to take it to the next level. If you are looking to adding practical value to what you do or intend to do, you are at the right place. In this series of podcasts, we talk to our guests who are from different industries and functions like technology, operations, design, innovation, setting up and scaling. Our guests have practical hands on knowledge and freely share their experience, strategies and the changing landscape to help raise the level of Service Operations with ease. Here's the link to the free MasterClass on 'How to reduce complaints, FAST' https://satinderkaur.com/go/

    34 min

  8. 07/25/2022

    Ep 023 The Service Operations Podcast – Customer Handling Mindset with Prasad Palav

    Prasad brings two decades of corporate experience in Banking and Non-Banking Financial Institutions like ICICI bank and Standard Chartered Bank, India and Singapore. He drove strategies to drive growth and manage service delivery operations across Rural and Urban India, Creating Customer Relationship Management (CRM) Platform for ASEAN, MEPA and AME region. As a coach Prasad has coached leaders across industries like IT, Banking, NBFC, Retail, Shipping, Media, Manufacturing, Telecom, Oil and Education, and in functions across Sales, Service, Operations, Network services, HR, Project Management, Communication, Quality and Business Development. Prasad is a Commerce graduate. He is a certified Neuro Leadership Coach, Advanced Hogan Assessments Certified Coach as well as a Positive Intelligence Coach. He is an ACC (ICF accredited coach) with over 1000+ hours of Coaching and 150+ Leaders across various industries globally. Link to the video podcast: https://youtu.be/qrOYb7ZcT4o Thank you for joining us in this conversation Prasad Palav: linkedin.com/in/prasad-palav-acc-8946038 Satinder Kaur : linkedin.com/in/satinderkaurs About 'The Service Operations Podcast' This podcast is for all who have anything to do with Service Operations and want to take it to the next level. If you are looking to adding practical value to what you do or intend to do, you are at the right place. In this series of podcasts, we talk to our guests who are from different industries and functions like technology, operations, design, innovation, setting up and scaling. Our guests have practical hands on knowledge and freely share their experience, strategies and the changing landscape to help raise the level of Service Operations with ease. Here's the link to the free MasterClass on 'How to reduce complaints, FAST' https://satinderkaur.com/go/

    42 min
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One thing that impacts service positively more than anything else is high quality Service Operations. Join Satinder Kaur, who has spent over 20 years helping a large organisation manage serve millions of customers, as she talks to leaders who will share their practical knowledge and experiences of Service Management from their unique vantage points. If you are leading or managing a service based business and want to understand the nuances of high quality service operations, spanning over setting up, scaling and reducing service operations costs the show is for you.

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