The Intel by Auror: Retail Crime Intelligence Podcast

The Intel by Auror
  • 5.0 (3)
  • TECHNOLOGY
  • UPDATED WEEKLY

Let's talk about the future of Retail Crime Intelligence and how leaders around the world are addressing ORC (Organized Retail Crime). From industry trends to peer-to-peer insights, this podcast covers the hottest topics of today with the biggest implications for our future. These talks are hosted by Auror, the platform for retailers focused on preventing crime, reducing loss, and making stores safer. Learn more at auror.co

  1. FEB 12

    The role of innovation in keeping people safe from retail crime and violence [Retail Risk Leicester 2025]

    Every day, retail teams face greater risks on the shop floor, and retailers are stepping up with innovation designed to protect them. In this episode, Ellen Dick, Director of Retail Partnerships at Auror, speaks with Paul Hollowood from Primark, Ben McDonald from Morrisons, and John Ward from Home Bargains about the practical ways innovation is keeping colleagues safe. From intelligence sharing and stakeholder engagement to technology that prevents harm before it happens, the panel shares how collaboration and purpose-driven innovation are building safer retail environments. In this episode, you’ll learn about: How to balance innovation and risk while protecting people Why stakeholder buy-in determines technology success in retail How actionable intelligence reduces violence and repeat offending Jump into the conversation: (00:00) Setting the scene on rising retail violence and the need for innovation (01:28) Meet the panel: Primark, Morrisons, and Home Bargains share their safety focus (02:13) Why violence and aggression demand new safety solutions (03:15) How retailers choose the right innovation partners (06:29) The toughest part of innovation (10:06) Building trust and ethical practices around facial recognition (13:16) Real-world results: reducing violent incidents by 60% (17:28) What’s next for LP innovation in the next 12 months Resources: Paul’s LinkedIn – https://www.linkedin.com/in/paul-hollowood-5a29b67a/  Ben’s LinkedIn – https://www.linkedin.com/in/ben-mcdonald-a6965153/ John’s LinkedIn – https://www.linkedin.com/in/john-ward-8003782b/?originalSubdomain=uk  Ellen’s LinkedIn: https://www.linkedin.com/in/ellendick?originalSubdomain=uk  Understand the latest organized retail crime trends: https://www.auror.co/retail-crime-insights-report  Learn more about organized retail crime: https://www.auror.co/organized-retail-crime Retail Secure Conference details: https://rccretailsecure.ca/agenda/ Auror’s website: https://www.auror.co/

    22 min

  2. JAN 29

    Inside Ulta Beauty's SOC: Lessons from retail

    What does meaningful support look like when retail associates face their most difficult moments? In this episode, Julie Lawson from the Loss Prevention Foundation hosts a conversation with Mike Korso, Director of Loss Prevention Intelligence at Ulta Beauty, and Bobby Haskins of Auror to unpack how Ulta built its EPICenter and why associate safety sits at the center of every decision. From creating a centralized security operations center from a blank slate to rethinking how intelligence, technology, and people work together, the discussion offers a grounded look at what it takes to support stores in real time while earning trust across the business. In this episode, you’ll learn: How Ulta designed its EPICenter around associate experience and life safety What retailers should prioritize when building or evolving a security operations center Why soft skills, accuracy, and speed matter as much as technology Jump into the conversation: (00:00) Why associate support is the most valuable return on investment (03:16) Introducing Ulta Beauty’s EPICenter and its mission (07:29) Securing leadership buy-in for a centralized SOC (11:13) Foundational roles and workflows inside the EPICenter (14:45) Choosing technology based on life safety priorities (18:30) Managing alert fatigue and intelligence accuracy (21:46) How Auror supports EPICenter intelligence workflows (24:24) Measuring impact beyond financial metrics (32:00) Key lessons from four years of SOC operations (35:01) Skills needed to lead a security operations center (42:27) Notifications and critical incident response (47:49) Technology risks and future blind spots Resources: Mike’s LinkedIn: https://www.linkedin.com/in/michael-korso-mba-cfi-lpc/  Bobby’s LinkedIn: https://www.linkedin.com/in/bobbyhaskins/  Julie’s LinkedIn: https://www.linkedin.com/in/julie-lawson-mba-lpc-15b6231b/  Understand the latest organized retail crime trends: https://www.auror.co/retail-crime-insights-report  Learn more about organized retail crime: https://www.auror.co/organized-retail-crime Retail Secure Conference details: https://rccretailsecure.ca/agenda/ Auror’s website: ⁠https://www.auror.co/⁠

    54 min

  3. 12/11/2025

    Voices in Loss Prevention: Safety & security at bp with Emily Milner

    Every decision Emily Milner makes comes back to one goal: sending her people home safe. In this Voices in Loss Prevention ‘25 episode, bp ANZ’s Country Security Manager joins Auror’s Sean Singh to discuss safety in high-risk retail and operational settings.  Drawing on her two decades of experience, Emily shares bp’s approach to security, from clear protocols for staff to accessible support during incidents. Emily and Sean cover topics like rising violence, citizens’ arrest laws, and reporting systems that drive action.  The conversation highlights the importance of protecting people first, whether on the frontlines or in the boardroom. In this episode, you’ll learn about: Building safety processes that match real-world operations How global knowledge-sharing strengthens local security programs The importance of celebrating effective safety actions on the frontline Jump into the conversation: (00:00) Emily Milner introduction (01:24) Lessons from working across retail, aviation, and terminals (03:15) How bp builds a people-first safety culture (04:59) Managing unintended risks from well-meaning interventions (07:07) Creating processes that match real-world store operations (10:46) Showing the human impact behind safety statistics (17:35) Challenges of staying ahead of organized retail crime (26:31) How technology is transforming incident response and prevention (31:18) Addressing the emotional toll of frontline incidents Resources: Sean’s LinkedIn: https://www.linkedin.com/in/seandsingh/  Emily’s LinkedIn: https://www.linkedin.com/in/emily-milner-183b912a/  Understand the latest organized retail crime trends: https://www.auror.co/retail-crime-insights-report  Learn more about organized retail crime: https://www.auror.co/organized-retail-crime Retail Secure Conference details: https://rccretailsecure.ca/agenda/ bp’s website: https://www.bp.com/

    34 min

  4. 11/21/2025

    Building a Prevention Network: How Retail and Law Enforcement Are Partnering to Stop Crime

    How do you stop organized retail crime before it starts? In this episode, Auror’s Raul Aguilar, Senior Director of Law Enforcement Partnerships, sits down with Chief Eric Clifford of the Schenectady Police Department and Detective Sergeant Nicholas Ferrara of the Gainesville Police Department to show how trust between law enforcement and retail investigators is helping communities feel safer. From a single post that sparked a seven-state investigation to a detective known as “The Tech Wizard” who linked offenders across the country, these stories reveal what’s possible when law enforcement and retailers work together as one network. In this episode, you’ll learn: Why thousands of theft cases never make it past the report stage, and what it takes to change that How detectives are using shared intelligence to solve more cases with fewer officers How smarter reporting and human connection are helping stop repeat offenders before crimes escalate Jump into the conversation:(00:00) Getting video evidence faster with Auror and Axon integration (01:32) Chief Eric Clifford on how organized retail crime impacts communities (03:27) Detective Sergeant Nick Ferrara on Gainesville’s ORC challenges (06:00) Defining intelligence networks and the role of Auror’s platform (08:07) Overcoming law enforcement challenges in real-time intelligence sharing (10:20) Real case: How shared data helped identify a multistate ORC crew (16:00) Building trust and collaboration between retailers and police (22:45) Empowering loss prevention as a force multiplier for law enforcement (30:19) The future of prevention networks and safer communities Resources: Chief Eric’s LinkedIn: https://www.linkedin.com/in/eric-s-clifford-40849a14/  Detective Sergeant Nick’s LinkedIn: https://www.linkedin.com/in/nicholas-ferrara-128171127/  Raul’s LinkedIn: https://www.linkedin.com/in/raul-o-a-b6bbb1273/  Understand the latest organized retail crime trends: https://www.auror.co/retail-crime-insights-report  Learn more about organized retail crime: https://www.auror.co/organized-retail-crime Retail Secure Conference details: https://rccretailsecure.ca/agenda/ Auror’s website: https://www.auror.co/

    40 min

  5. 09/19/2025

    Modern Retail Safety: Leading a Connected Response to Crime

    This episode comes from a joint Auror x Axon webinar hosted by the Loss Prevention Foundation (LPF) in August 2025. Auror’s Bobby Haskins brings together Raul Aguilar, Brian Friedman from REI, Seth Hughes from Axon, and Lt. Eugene Kim from the Beverly Hills Police Department to share how connected responses to retail crime are changing what’s possible. They open up about the toll crime takes on staff, the need for trust across jurisdictions, and the technology that is finally making collaboration faster and evidence more secure. From body-worn cameras to real-time intelligence sharing, the panel shows what happens when partners commit to building safer environments together. It’s a candid look at the urgency of stopping organized retail crime before it escalates, and a call for retailers and communities to stand united in protecting both employees and customers. In this episode, you’ll learn about: Why closer partnerships between retailers and law enforcement make stores safer How technology is speeding up evidence sharing and prevention efforts What repeat offenders show us about the rising complexity of retail crime Jump into the conversation: (00:00) Brian Friedman, Seth Hughes, Lt. Eugene Kim, and Raul Aguilar introduction (04:01) How fragmented systems hinder collaboration with law enforcement (07:40) Raul Aguilar on federal action and Operation Boiling Point (12:09) Building stronger public-private partnerships through local outreach (17:55) Deconfliction and why information sharing prevents wasted efforts (24:28) Transmitting evidence from Auror to FBI in minutes (26:15) Body-worn cameras changing employee confidence and safety (35:43) Tracking KPIs and measuring real outcomes from retail crime data (41:58) Case closed through workflow and retailer police sit-alongs Resources: Brian’s LinkedIn: https://www.linkedin.com/in/brianbfriedman/  Seth’s LinkedIn: https://www.linkedin.com/in/seth-hughes-lpc-5474544/  Raul’s LinkedIn: https://www.linkedin.com/in/raul-o-a-b6bbb1273/ Bobby’s LinkedIn: https://www.linkedin.com/in/bobbyhaskins/  Understand the latest organized retail crime trends: https://www.auror.co/retail-crime-insights-report  Learn more about organized retail crime: https://www.auror.co/organized-retail-crime Retail Secure Conference details: https://rccretailsecure.ca/agenda/ Auror’s website: https://www.auror.co/

    48 min

  6. 08/26/2025

    50 in 5: A Movement to Reduce Violence in Retail

    A cashier was dragged by her hair. An elderly jewelry store owner was brutally beaten. This is the reality of retail today, and it’s unacceptable. Auror’s 50 in 5 mission sets a bold goal: reduce violent retail crime by half within five years.  In this episode, Auror’s Phil Thomson, Terry Sullivan, Raul Aguilar, and Alaina Kring come together to explain why this mission matters and the collective effort needed to make it happen. Through their experiences in retail leadership, law enforcement, and partnerships, they bring forward stories from the frontline, examine the role of intelligence and AI in prevention, and underline why communities cannot allow violence in stores to become routine. This conversation is both a warning and an invitation to act with urgency, because each act of violence leaves scars that statistics can’t measure, and the responsibility to stop it belongs to all of us. In this episode, you’ll learn about: Why violent retail crime is more than a loss prevention issue How frontline stories fuel the urgency of 50 in 5 The role of intelligence and AI in stopping repeat offenders Jump into the conversation: (00:00) Phil Thomson, Terry Sullivan, Raul Aguilar, and Alaina Kring introduction (01:18) Introducing the 50 in 5 mission with Auror (05:13) Law enforcement and retailers building a coalition of the willing (09:47) Stories of frontline workers facing violence in stores (13:42) The reality of organized retail crime and ORC networks (20:24) Family safety concerns and the myth of petty theft (26:16) How AI and intelligence are changing crime prevention (36:48) Facial recognition technology and safeguards for safe adoption (39:31) Practical takeaways retailers can use to protect communities Resources: Phil’s LinkedIn: https://www.linkedin.com/in/thomsonphil/ Terry’s LinkedIn: https://www.linkedin.com/in/terry-sullivan-lpc-b267937/ Raul’s LinkedIn: https://www.linkedin.com/in/raul-o-a-b6bbb1273/ Alaina’s LinkedIn: https://www.linkedin.com/in/alaina-kring-cpht-93108390/ Understand the latest organized retail crime trends: https://www.auror.co/retail-crime-insights-report  Learn more about organized retail crime: https://www.auror.co/organized-retail-crime Retail Secure Conference details: https://rccretailsecure.ca/agenda/ Auror’s website: https://www.auror.co/

    43 min

  7. 07/01/2025

    Voices in Loss Prevention: A Conversation with bp's Karen & Iona

    In the first episode of our Women in LP ‘25 series, bp UK’s Karen Warwick and Iona Blake join Auror’s Ellen Dick for a powerful conversation on what empathy looks like in loss prevention leadership. They reflect on how their experiences with disability and neurodiversity influence how they lead and support others. Their approach to safety goes beyond procedures. It’s built on care, trust, and a willingness to understand the people behind the behavior. By challenging assumptions and staying close to the frontline, they’re helping create retail environments where everyone feels protected. This is an honest look at how leadership grounded in empathy can change the way we respond to harm. In this episode, you’ll learn about: How empathy and inclusion improve safety outcomes in LP New ways to think about crime prevention through a human lens The need to be open about personal challenges and turn them into strengths Jump into the conversation: (00:00) Karen Warwick & Iona Blake introductions (03:56) Frontline teams as the heart of customer connection (04:44) How retail security became more open and collaborative (07:40) Adapting leadership styles with different personalities (13:47) Working through professional challenges with disability (16:18) The power of empathy in diffusing customer confrontations (22:46) Women breaking barriers in retail security (27:02) What a real safety culture looks like (31:20) Building trust through feedback and technology Resources: Ellen’s LinkedIn: https://uk.linkedin.com/in/ellendick Karen’s LinkedIn: https://www.linkedin.com/in/karen-warwick-60263617b/ Iona’s LinkedIn: https://www.linkedin.com/in/iona-blake-38ba844/ Understand the latest organized retail crime trends: https://www.auror.co/retail-crime-insights-report  Learn more about organized retail crime: https://www.auror.co/organized-retail-crime Retail Secure Conference details: https://rccretailsecure.ca/agenda/ bp’s website: https://www.bp.com/

    34 min

  8. 06/26/2025

    Driving Down Retail Violence with Collaboration and Actionable Intelligence

    In loss prevention and beyond, there’s a lot of talk about topics like data analytics, intelligence, and connecting the dots. LP leaders must be able to go below the surface-level messaging and know how to take action for their communities. What do collaboration and dot connection look like at scale? What do these actually require?  In this episode, leaders from CVS, Meijer, and Auror share the strategies they’re using to build an intelligence-led response. They discuss how teams are utilizing shared platforms to respond to threats in real-time. With the help of machine learning and image recognition, investigators are accelerating casework and building trust with law enforcement at scale. Collaboration is at the core of modern loss prevention. By shifting from reporting to prevention and from siloed efforts to shared accountability, these teams are driving safer stores and faster outcomes. After this episode, you’ll walk away with a clear picture of what it takes to lead a modern, proactive, and community-first LP strategy. In this episode, you’ll learn about: How leading retailers build strong networks across regions and roles What makes collaborative investigations effective at scale The role of AI and responsible tech in modern LP work Jump into the conversation: (00:00) Introductions (04:51) How CVS and Meijer structure investigations teams (06:46) What’s changed in retail crime since 2020 (08:44) Responding to rising aggression with smarter tools (10:05) How LP leaders handle shifting priorities (13:14) Building law enforcement trust through shared intelligence (15:45) Prioritizing cases with real-time data and tech (17:41) How Connect the Dots works (21:40) Change management challenges with new LP platforms (26:44) What responsible AI looks like in LP (28:42) Three steps to reduce violent retail crime (32:53) Inside Auror’s 50 in 5 mission Resources: Matt’s LinkedIn: https://www.linkedin.com/in/mcsorkin/  Ben’s LinkedIn: https://www.linkedin.com/in/brendan-ben-dugan-cfi-7149a825/  Tanya’s LinkedIn: https://www.linkedin.com/in/tanyanjohnson/  Ryan’s LinkedIn: https://www.linkedin.com/in/ryan-themm-lpc-4859889/  Terry’s LinkedIn: https://www.linkedin.com/in/terry-sullivan-lpc-b267937/  Understand the latest organized retail crime trends: https://www.auror.co/retail-crime-insights-report  Learn more about organized retail crime: https://www.auror.co/organized-retail-crime Retail Secure Conference details: https://rccretailsecure.ca/agenda/ CVS Health’s website: https://www.cvshealth.com/  Meijer’s website: https://www.meijer.com/

    52 min
See All (36)

Trailers

Ratings & Reviews

5
out of 5
3 Ratings

About

Let's talk about the future of Retail Crime Intelligence and how leaders around the world are addressing ORC (Organized Retail Crime). From industry trends to peer-to-peer insights, this podcast covers the hottest topics of today with the biggest implications for our future. These talks are hosted by Auror, the platform for retailers focused on preventing crime, reducing loss, and making stores safer. Learn more at auror.co

Information