The Happy Customer Channel

Buena Vista Creative
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YouTube and Podcast series around providing excellent customer service to any industry.

  1. EP. 100 - From the Outhouse to the Penthouse | Hall of Famer Larry Little

    2D AGO

    EP. 100 - From the Outhouse to the Penthouse | Hall of Famer Larry Little

    Larry shares the powerful story behind his new book, From the Outhouse to the Penthouse, and takes us through his journey from extreme poverty and being underestimated to becoming a “Gold Jacket” Hall of Famer. We talk about his early years in Miami, limited scholarship opportunities during segregation, going undrafted, signing with the San Diego Chargers, and eventually being traded to the Dolphins—right before the team became a dynasty. We also get Larry’s behind-the-scenes perspective on George Wilson vs. Don Shula, what made Coach Shula so demanding (and so great), and what truly made the 1972 Dolphins special. Plus: his coaching career, leadership lessons, what makes a great offensive lineman, and the toughest defender he ever faced (“Mean” Joe Greene). If you’re into NFL history, Miami Dolphins culture, leadership, discipline, and real-life perseverance, this one is for you.

    48 min
  2. EP. 99 - The Real Rules of Business | Culture, Hiring, Money & Time

    FEB 12

    EP. 99 - The Real Rules of Business | Culture, Hiring, Money & Time

    In this episode, we tackle questions from operators and founders around the world on what actually matters when building and running a business — from culture and hiring to customer service, money, and getting your time back. This isn’t theory. It’s lived experience. If you’re an operator, founder, or leader trying to build something that lasts — this episode is for you.

    17 min
  3. EP. 98 - The Overlooked Greats | Sam Zemurray, Red McCombs, and Brad Jacobs

    JAN 29

    EP. 98 - The Overlooked Greats | Sam Zemurray, Red McCombs, and Brad Jacobs

    Along the way, we compare their careers to NFL quarterbacks who stacked wins without the spotlight. This episode is for builders who believe in winning without applause.

    11 min
  4. EP. 97 - Grant Miller | Miami's Pulse: News and Narratives

    JAN 15

    EP. 97 - Grant Miller | Miami's Pulse: News and Narratives

    Grant breaks down the origins of Miami Community Newspapers (a family business 43+ years in the making), why community journalism still matters, and how local media can spotlight the people and small businesses that big outlets miss. We talk about the city’s explosion of growth—from FIFA, F1, and the World Baseball Classic bringing in global dollars, to the real challenges locals feel around affordable housing, public schools, and small business regulations. Plus: Grant’s wild backstory importing exotic animals in Guyana, his decades of coaching youth sports, the culture of Christopher Columbus High School, and a legendary detour into Arbetter’s Hot Dogs “Hall of Fame” talk (yes, the Jose Canseco rumor comes up). We even take live audience questions—including how much Grant still benches. If you love Miami history, local business, community stories, and the real conversations happening behind the scenes—this one’s for you.

    50 min
  5. EP. 96 - Jose Alvarado | The CX North Star

    JAN 6

    EP. 96 - Jose Alvarado | The CX North Star

    Jose breaks down why outsourcing can enhance a brand (not dilute it), how he filters decisions through core values, and why many organizations are rushing into AI without fixing the fundamentals. We also dig into the future of CX: the right blend of human + AI, the shift toward behavioral metrics, and the timeless truth that trust is the currency. Key takeaway? Empathy and simplicity create loyalty.

    30 min
  6. EP. 95 | The Best of 2025 Super Cut

    12/29/2025

    EP. 95 | The Best of 2025 Super Cut

    In this compilation, you’ll hear the top moments from our guests this year—business leaders, entrepreneurs, customer service experts, and a legendary coach—as they share real insights on discipline, resilience, tenacity, and what it truly takes to succeed—in business and in life. These conversations go beyond surface-level motivation. They’re honest, hard-earned lessons about showing up consistently, overcoming adversity, building strong teams, and creating experiences that leave a lasting impact. Whether you’re building a company, leading a team, or working to become better at your craft, this episode is a reminder that success is built through service, mindset, and commitment over time. If you’ve been looking for clarity, inspiration, or a reset—this one’s for you. Thank you again for a wonderful 2025 full of amazing conversations, and we’ll see you in 2026!

    25 min
  7. EP. 94 - Ken Shamrock | The Unyielding Spirit

    12/18/2025

    EP. 94 - Ken Shamrock | The Unyielding Spirit

    Ken opens up about his early struggles, intense training regimens, groundbreaking moments in UFC, and the profound impact of his mentors. Learn about his unique relationships, including his notable bond with The Rock, and his unfiltered thoughts on current fight dynamics. An exploration of passion, resilience, and legacy in the world of combat sports.

    1h 39m
  8. EP. 93 - Jamie Huff | Navigating Business Acquisitions

    12/11/2025

    EP. 93 - Jamie Huff | Navigating Business Acquisitions

    Jamie discusses the challenges of taking on a business with financial difficulties, the implementation of Entrepreneurial Operating System (EOS) for business efficiency, and his future plans for acquisitions through Eco Summit Ventures. The conversation also touches on his experiences with deal structuring, sourcing acquisitions, and the importance of relationship-building in the lower middle market. Lastly, Jamie shares insights into his strategic approach to growing his ventures and maintaining business health through disciplined practices. Tune in for practical advice on mergers and acquisitions, leadership, and business growth.

    32 min
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5
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About

YouTube and Podcast series around providing excellent customer service to any industry.

Information

  • Creator
    Buena Vista Creative
  • Years Active
    2022 - 2026
  • Episodes
    111
  • Rating
    Explicit
  • Copyright
    © 2026 The Happy Customer Channel
  • Show Website
    The Happy Customer Channel